Lychgate Cottage Tea Room & Deli
Cafes and Snack Bars in Welshpool
Lychgate Cott
Berriew
Welshpool
Powys
SY21 8PG
Contact Numbers
Reviews
One star rating
I am usually a very calm person but my experience has compelled me to write an honest review. The quality of the food is not something I can comment on as I did not stay. My work takes me all around the country and to many wonderful (and not-so-wonderful) restaurants and cafes, but never have I felt so belittled or offended in any venue as I did when I visited this tea room. As soon as I stepped through the door, the looks on the faces of the staff lead me to question whether or not I should have been there. Was it a private party? Or had I walked in through the wrong door, perhaps? One waitress made eye contact with me, looked away, then looked back with an exasperated expression on her face and pointed at me while calling her colleague in a 'see to her' sort of manner. I followed her eyeline to where a gentleman smiled weakly from behind the counter. He opened his mouth to speak but then went about his work. Two more staff members arrived to flank him, staring at me in a most unfriendly manner. Finally, one of them skipped any greeting and simply asked 'yes?' It was like being dropped into some surreal world where manners were forgotten and the only thing on the minds of the staff was to make their customers feel most uncomfortable. I have never felt so out of place in such a humble and outwardly friendly place before. This was about 2pm and the place wasn't too busy so there is simply NO excuse. It's a shame; I looked forward to this visit so much in my break from the City but it was awful. A 1 star rating is all this place deserves in terms of customer service. Needless to say, I left the hostile, cold place before they could trouble themselves to offer me a drink...
Margaux de la Haye - 21/12/2011 | report this review
hello
it is has got really good food and drinks and lots of people go there once people had to go away for about 10 minutes because it was so full i was there with my nan,mum,aunty,coison,dad and brothers i think it is a really good place to met up with your family every one should try the place from ellie
ellie davies - 14/09/2010 | report this review
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