My experience

This outfit failed to correctly identify an intermittent problem with my roller garage door and after faffing around for ages with the upper and lower limit settings, didn't really seem to know what they were doing and initially left with the door not working at all. When they returned, with written instructions, they still faffed around totally puzzled and still getting it all wrong, then tried to blame the original installation, claiming that the motor end plate should have been positioned at 90 degrees to where it was but that was utter nonsense as it would have meant that the manual winder could not be inserted in the event of a power failure They didn’t even know where or how to insert the manual winder and once shown, couldn’t even insert it correctly and it fell out twice but eventually they did get the door open, although I was left with the initial problem and still had to pay for the privilege. Despite claiming that “there was little they didn’t know about garage doors” they even failed to check the "Disable Anti Stall" switch in the control box, which was the first thing subsequent companies checked. The final insult was a refusal to quote for a replacement garage door.

Dennis Harris - 13/10/2017 | report this review