Very bad experience

I recently had a package where I got HD Brows and my eye lashes permed and tinted. Whilst I was happy with my eyebrows the procedure on my eye lashes simply didn't work. I phoned the salon immediately on my return from holiday (2 weeks) to be told by the owner that she 'did the procedure correctly and therefore there was nothing she could do'. I said that I wasn't arguing that she did not perform it correctly but that it hadn't worked on my eye lashes. Eventually she agreed that I could come into the salon so they could have a look at them. I did so and was seen by another beautician. She was very nice and agreed that the procedure had not worked correctly. She took photographs and said she would contact the supplier and see about getting my money back. This was almost a week ago and I have heard nothing! I really didn't think, in this day and age with so many salons to chose from, that customer service could be so appalling! I would definitely not recommend this place as if you are disappointed with the result they are incredibly unhelpful. I paid £65.00 for this treatment, which in my opinion is far too expensive for something that simply DID NOT work. The owner of the salon would do well to take some customer service lessons from her employees.

Alena Orr - 08/10/2014 | report this review