Not a firm to be trusted

AVOID THIS FIRM AT ALL COSTS! I used this firm to take us from East Grinstead station and agreed a huge cost for two drop offs. Despite contrary instructions given, the driver arrived at the address of us - the two younger passengers - first. At that point we paid him the agreed fee for the two drop offs. When the Western Cars driver reached the second drop off point he told the two remaining passengers, two elderly ladies, that he hadn't been paid for the second drop off and hoodwinked them into paying £20. It's now clear that's why the Western Cars driver pretended to get the two postcodes confused- this was an excuse to prey on the two old ladies and obtain money from them by deception. Western Cars have refused to apologise or refund the £20 which their driver tricked these ladies into paying. Don't use this firm! These people are clearly the scum of the earth.

David B - 24/01/2013 | report this review