extremely disappointing

I had no problem with them until I bought a scooter. Once you have paid fully they start treating you differently. My brand new bike broke down within 2 weeks having only done 58 miles,I was charged for them to collect it and after they got it no one contacted me to let me know the progress of the bike ,I had to keep calling them and they still took their time to fix it, whilst I kept paying insurance for a bike I wasn't riding. I bought the bike brand new because I didn't want it to have any problems but it did and after complaining about it they act like fixing it was doing me a favor even though it was their responsibility and new bikes should not breakdown in the first place. I don't usually write reviews because I don't complain about things I usually just let them go but this one I had to. My advice to you ,look for a shop that will support you in the long term just as they did the day you made your purchase. This store is not one of them.

linda scoon - 14/06/2012 | report this review