Brilliant concept but didn't live up to expectatio

We chose this place as a cheap and cheerful family-oriented restaurant, with the main selling point being the play area incorporated in the restaurant complex. However, we were shocked to see that you had to pay entry to the play area and there were no re-entries (so we couldn't send the kids off to play in between courses as we'd planned). Also, while we were there, the girl supposedly supervising and taking the money was off on an extended cigarette break so the older kids were going loopy and making it dangerous for the younger kids.On top of that, the food wasn't great. We only had a main course and dessert but it took literally hours to arrive and when it finally did, it didn't all come at the same time so one member of the group sat watching us all eat and finally got his when we'd all finished. The fantastic-looking knickerbocker glories on the menu (in glass sundae dishes, with squirty cream etc) metamorphised into tiny things straight out of the freezer in a plastic cone. Not impressed. Oh, and the kids' toys with their meal (colouring pencils) never materialised either !We did complain on their comments cards so they may (hopefully) have made some improvements but we haven't been back to check (and probably won't !!!)

A User - 02/09/2008 | report this review