Shocking customer service and poor ethics // ESCROC

Long story short, I was meant to go to Latvia for a stag do. I paid a deposit of £50 which was taken and the rest of the money was meant to be taken from my bank account a month later. Circumstances changed and I had to cancel my trip. I called them and they said that it was fine. That the remaining £217 would not be taken and that I would just lose my deposit which is perfectly acceptable. The following month, the money was taken and ever since they ignored all my emails. Not even a response. I find that truly inacceptable because by that time it was too late to book a flight and go and therefore I ended up paying almost £300 for a trip I could not attend. To me, that sounds like very poor ethics. I am still trying, 9 months later to get my money back because we are talking about £217. I will soon be thinking of escalating it and spread the word about how honest this company is. Cheers

clem boutry - 23/03/2015 | report this review