My advice ; avoid like the plague!!

I had a terrible experience in the Friary salon. I asked for my hair to be coloured and it came out fluro orange. I thought it was very bright in the Salon, but thought it was the Salon lights making it seem brighter than Id expected. When I left the Salon I realised in the light of day how horrendous the colour was. I was very, very upset. Ive never had a problem in any Salon before. I complained. I did NOT want anyone to colour my hair again, as it had already been through enough. To cut a long story short, the salon owner Scott was extremely rude and unhelpful. I didnt get a refund, but I learnt a very vaulable lesson. Never ever go to the Bauhaus in Cardiff, the owner doesnt care about clients, and certainly doesnt care about his reputation. He said he watched the CCTV and I said that I was clearly very happy with the colour. Who is he to say if I was happy or not? I can tell him, and did, that I was NOT happy AT ALL. He obviously doesnt listen to his customers. And obviously doesnt care either. I will never go again, and have told all of my friends and family, who were horrified.

Claudia St - 02/08/2014 | report this review