Unprofessional, cancelled 3x, lie about making phone contact with clients, go somewhere else!

Well, where do I start? Partner wanted to start getting his back waxed professionally after I did it once for him at home during lockdown (but it took me far too long and was rather messy). On 25th March, I made a booking via their website for 8th May at 11am. On 7th May Danielle messaged my partner and asked if he could come in later for his appt at 2.15pm as she would be on her own during the morning. No problems we thought and accepted the change of time. 8th May, partner went for his back wax, all went ok. He was also booked in for a chest wax straight after, if the hair was long enough. Danielle did a test area but told him it was still too short and arranged for him to come back the following Sat 15th May at 11am. The morning of the 15th May, Danielle sends a text saying she was cancelling his appt as she wasnt feeling well and needed to go for a Covid test. Although an inconvenience, we accepted things like this happen and agreed to rebook. Danielle telephoned later that day and a 2nd booking was made for Sat 22nd May at 10.30am. The day before, I receive a call from Danielle saying they wouldn't be opening the salon now on 22nd because her colleague Rebecca had had a hysterectomy 2 weeks ago and still wasnt well enough to return to work and it was her that my partner had been booked in with. I asked why Danielle had called me and not my partner directly and she said she'd "tried calling but couldn't get through". I explained partner was working and most probably driving, however when I asked him about it all later that evening he'd had NO missed calls from her or anyone at the salon and no texts. So this was a lie. I begrudgingly agreed to move his appt yet again to today, 27th May at 10am. She stated Rebecca would be doing it and "put it all in the diary" during our phone call that evening (which I have a recording of on my phone of Danielle saying this!!). This was now the 3rd date we had booked with Beauty Basics. I thought it was odd that someone who has just had major abdominal surgery would be returning to work so soon but gave her the benefit of the doubt, despite knowing that the general rule of thumb with such surgery is that you are generally out of action unable to work/lift anything/ drive for 6+ weeks while the body heals. So...today arrives. Partner goes down for 10am and was told "the booking wasnt in the diary". Hmm, this is strange as I'm certain Danielle wrote it in the diary during our call on 21st May 🤔. Partner is apologised to for god knows the umpteenth time and asked to come back in an hour... strange that, as we were told Rebecca was booked in to do the treatment. By this point he *politely* told them he'd specifically taken the rest of the day off work to come in and have his appointment and to just forget it. With that he turned round and walked out...still fuzzy and no closer to getting his chest done. AVOID THIS COMPANY AT ALL COSTS. THEY ARE UNPROFESSIONAL, LIE ABOUT TRYING TO CALL YOU, CHANGE PEOPLES APPOINTMENTS WITH NO CARE IN THE WORLD. Partner thinks that they just couldn't be bothered to do it. Have now made a new appt with a different company who sound a lot more professional in their approach to their clients than Beauty Basics does. And judging by the other number of 1* reviews on here I can see why clients have taken their business elsewhere. I would never have booked my partner in here knowing the owner Rebecca doesnt have any public liability insurance which another misfortunate client sadly discovered & made clear in her also, 1* review. Place should be shut down. Not fit for purpose from other clients experiences.

Sienna Yates - 27/05/2021 | report this review