Ella Bridal
Wedding Services in Edinburgh
302-306 Gorgie Road
Edinburgh
EH11 2PP
Contact Numbers
Opening hours
Monday to Tuesday: 10am - 5pm
Wednesday: Closed
Thursday to Saturday: 10am - 5pm
Sunday: Closed
Key Services
Reviews
Terrible Experience
I am no expert on Wedding dress shops, although I have been to almost every single on in Edinburgh by now, but my experience at Kavelle was definitely the low point of finding a wedding dress. The service was terrible. I was made to feel unwanted, unimportant and like I wasn't worth their time. In fact, when we came in for our appointment they didn't even bother to ascertain which one of me or my two bridesmaids was actually the bride. I wasn't helped when trying on the dresses, they simply zipped me up when I got out of the, tiny, dressing room. No-one chatted kindly about my "big day" in fact no-one chatted to me at all whilst I was trying on the dresses, even after my cheerful attempts at small talk. I'm ashamed to say that when I left the shop I was almost in tears. I would recommend that all brides avoid this shop, its not even as though the dresses are cheap so they have a small excuse for appalling service. Also, and I can only speak for the lace dresses, the quality is not as good as in other shops. There are plenty of wedding dress shops in Edinburgh who will treat you kindly and even be excited with you! Finding your wedding dress should be a fun if not special experience. You will not get that here. I felt the need to share this with people as I would never want anyone to feel the same way I did that day. If I could give it 0 stars I would.
J MB - 01/04/2011 | report this review
Kavelle - A disappointing experience
I am no expert on Wedding dress shops, although I have been to almost every single on in Edinburgh by now, but my experience at Kavelle was definitely the low point of finding a wedding dress. The service was terrible. I was made to feel unwanted, unimportant and like I wasn't worth their time. In fact, when we came in for our appointment they didn't even bother to ascertain which one of me or my two bridesmaids was actually the bride. I wouldn't recommend anyone to go there after that.
J MB - 01/04/2011 | report this review
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