poor customer care at Blaylocks

I like the shoes they stock however they rarely have a range of sizes. Recently I found a pair of red sandals when I asked for my size I was shown a very faded now pink version of the same sandal which had been in the window. When I adjusted the buckle on these sandals the fading could be seen clearly as the true colour was revealed. The assistant asked the manager if there was any price reduction however I felt the sandals were now unsaleable given how they had faded. the original price was £52 and the pair were offered to me for £42 - I couldn't believe it. £42 for for faded shoes. When I addressed the manager he turned away from me leading me to believe he hadn't realised I was talking to him. I said I thought the shoes were unsaleable and to offer them at £42 was an insult. He replied he thought I was insulting him and offered red polish/dye and assured me they were saleable. I was very surprised by his tone and am disappointed in his approach to customer care. A lot of elderly clients shop here and I would hope they would not unknowingly be fobbed off with seconds. Unfortunately this will be my last visit to Blaylocks due to the managers poor approach to his 'valued' customers.

dee roberts - 27/06/2011 | report this review