lost my cat

This vet lost my cat after it went in for a routine castration due to the negligence of the nurse .The worst part was the lies they told in trying to cover it up, the lack of sympathy ion that fact my cat was lost - they didnt even say sorry in fact they tried to divert the blame. They have said that my cat basket was broken - it was not , it was new and in fact since the loss several of my cats have been safety carried in this basket. Second they said it was feral - it was not . It was a cat I had taken in and had been looking after since it was a kitten and was very loved. They are very uncompassionate and only have said that at least it wont get female cats pregnant. They have binned my posters of my cat at the edgbaston branch - this is the extent of their compassion Also the nurse was quite prepared to put a collar a very frightened and stressed out cat after a neutering even though she knew it would stress out the cat even more. When I complained the response was even more shocking - no remorse - in fact the person said they didnt have time for ' my arguments with staff' - this was not an argument but an unhappy and concerned customer who had serious concerns with the actions of a member of staff - when I said I would be redrawing my pets from the practice and writing a bad review - the attitude all seemed to change I would strongly recommended that if you care about your pets do not trust them with your dearest companions - they state they treat your pets as their own - well if this is now they treat customer pets then maybe they should not be pet owners

deannah aspland borg - 08/05/2015 | report this review