Pet Shops and Supplies in South Shields
6 Fallow Road
South Shields
Tyne and Wear
NE34 7AG
Telephone: 0191 45... 0191 454 7429
The Reptile Hotel is an exciting reptile shop that was opened back in 2008 that specialises in Reptiles.
The Reptile Hotel prides itself on unbeatable quality animals. Not only do we pride our self on the animals we sell but the fast range of equipment that we sell all kept in stock along with a range of vivariums you can take a look at a small selection of our dry goods range on this website where you will be able to buy. For a more advanced selection of dry goods pop into store at 6 Fallow Road South Shields NE347AG.
The Reptile Hotel also prides itself on the aftercare service we provide to all our customers whether this be new clients are existing we are always hear to help with your need. so if you are looking at buying a reptile and already have you know where to come for the best possible service.
I recently purchased a fogger unit for my chameleon. Unfortunately the unit has stopped working only just under 2 months of owning it. I took it back to the shop for an exchange to a different type of fogger (as I did not want the same poor quality product again) and they refused a refund and did not have any other units to exchange with. The staff in the shop although initially friendly soon turned abrupt and awkward. They phoned through to their other shop as the owner was away, and the lady at the other shop asked to speak to me. She was very rude and would not listen to the problem posed to who and started saying that under the trade description act they had to return it to the manufacturer to determine the problem with them unit. This is not very acceptable as it means my chameleons health would have suffered without the fogger as she needs the higher humidity that the fogger (when working) provides. I was surprised that they had no interest in the welfare of my chameleon as they seemed to be very helpful when I first bought the fogger. Anyhow, the point is that I have now had to buy a different fogger from a more reputable dealer (they didn't have them in stock when I purchased the first one) and the owner of he Reptile Hotel Craig, has now told me to take him to court. So that is what I am going to do. Overall a very unpleasant experience from what seemed, at first to be a good experience.
Lawrence Jarman - 11/06/2013 | report this review
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