Not Impressed

My boiler had broken down, l knew it was the fan that had failed. My insurance company allocated Midland Heating and Plumbing Services to diagnose and repair.The engineer confirmed that the fan had failed but told the insurance company that it was due to the water in the system being contaminated with sludge and limescale although no water test had been carried out. Because of this the insurance company refused to approve the repair. So, I engaged another engineer who just happened to do work for the same insurance company, he arrived on site and confirmed that the fan had indeed failed. He also did a Adey water test the result of which was that the water in the system was clear and not contaminated in the slightest, not only that but the water in the system does not come into contact with the fan - or any electrical parts so even if the water had been contaminated it would not have stopped the fan. A new fan was fitted and the boiler was fine and working as it should be. The engineer that did the fix provided documented proof that the fan was the reason the boiler had broken down and that the water in the system was clear. This information was forwarded to the insurance company who have agreed to pay for the repair. I have requested that Midland Heating are not allocated to any repair I may need in the future and they have agreed- for obvious reasons! Be wary folks.

dave taylor - 19/02/2021 | report this review