Budget Vehicle Hire

Van Hire in Telford

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Calcutts Road

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Booked a van , took a week to get. Collected just before they shut ready for a early start the following day. 6am comes and van would not start and dead as a door nail. No documentation to show whether there is a recovery service and unable to contact budget as don't open till 9.15am.. Still unable to get anything other than an engaged tone, I then make my way in my own vehicle and cost for the round trip of 12 miles to there depot to be told that "you must have not done what I said with the tail lift like keep vehicle running. After telling them that tail lift as not been messed with, was told to bump start it with some jump leads. Told them we have tried that to no evail. "Well there's nothing we can do, I'll speak you our mechanic later but can't give you a time when. "Can we take that vehicle then?. No not until old one is back...We returned home , asked the local farmers to pull us with there tractor. After finally getting started at 2.30pm, there was not any point loading the van as had to be returned by 5, so we took vehicle back to then find they are shut "from 2.30 till 4 30 on a school run"..THIS HIRE COMPANY IS BY FAR THE WORSE COMPANY I HAVE EVER HAD TO DEAL WILL AND I CAN ASSURE YOU , THIS WILL BE THE LAST. RUDE,UNPROFESSIONAL AND ATTITUDE THAT I CAN ONLY DESCRIBE AS SHAMBOLIC. . AVOID AT ALL COSTS

Graham robb - 24/02/2016 | report this review

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Dangerous - Avoid!¬




On Thursday 16th January 2014 I hired a Luton van from Budget Vehicle Hire in Telford. It was without doubt the most dangerous vehicle I have ever encountered. To drive in a straight line required the steering wheel to be held approximately 30 degrees out of 'straight.' The brakes were soft and incapable of stopping it without using the gears as extra braking. The handbrake would not hold the van on a gradient. Within three hours of taking over the vehicle it had broken down. The company stated that it was my responsibility to return it to them and they did not have a call-out service. A local garage effected a repair at my expense. The following day I again needed to call assistance because the indicators had failed. Later the same day, travelling on the M18 at night, we suffered a tread separation on the front offside tyre. By good fortune and remaining calm, I was able to control the van and it stayed upright and was brought to a halt in the outide lane. At some stage during this journey, the rear tailgate had dropped and was obscuring the lights, meaning that we were showing no lights to the rear, at night, on motorways. Again, a fitter replaced the tyre and we could continue. The next morning, Saturday, we woke to steady rain and had the task of returning the van to Telford. We found that the windscreen wipers did not work. The van's bodywork was shocking, with exposed rust and significant damage to the cab and other areas; the diesel tank cap was misisng and a temporary cover was in place, and the facia in the cab was loose and rattling. I could go on but you get the idea. It is my opinion that this company should be investigated and its vehicles impounded pending checks. My wife and I were extremely lucky to survive the incident which, had it occurred when the motorway was busier, could well have proved fatal.

Christopher Noton - 19/01/2014 | report this review

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