Ace fuelcard has been sold and relocated to Yorkshire

Following the sale of abbey fuelcards to a competitor the offices were closed and all the staff were made redundent as it was relocated to yokshire. However a new local fuelcard supplier has been formed with a number of the staff of abbey and using their expertise to provide its customers with agreat aternative. The Fuelcard People has entered the UK fuel cards market with a promise to revolutionise customer relationships while offering an all-embracing spectrum of different fuel cards from leading brands. General manager Steve Clarke spoke for a team whose joint fuel cards experience is measured in decades: “Fuel cards should be all about service, savings and security. Providing consistently cheaper diesel and petrol nationwide is only the start. A customer calling The Fuelcard People always knows exactly who will be helping them, which is how it ought to be. There should be no place in a service industry for anonymous call centres.” The personal approach is only the first difference in the type of service offered by The Fuelcard People. Its range of fuel cards already includes products from BP, Esso, Shell and Texaco, as well as the popular ReD and Diesel Direct cards. “It is a question of choice,” said Steve Clarke. “Every customer is different and it would be foolish to think that just one or two types of fuel card could meet every need. Our range has been selected so that we never have to suggest a compromise. By not being tied to any particular brand or network, we retain the true independence necessary to give genuinely impartial advice.” “Some companies,” said Clarke, “seem to have a ‘take it or leave it' attitude to answering customers' needs. We believe that it makes more sense to ask customers what they need, then find something that gives them what they want, rather than pressuring them to accept something unsuitable.” Whichever fuel card from The Fuelcard People's wide selection is best for any given customer, some benefits are constant. Every customer is served by a named account manager, who quickly gains familiarity with their business and its needs. Each can also take advantage of The Fuelcard People's heavy investment in state-of-the-art IT systems that allow customers full on-line account access. It means that customers can not only view current and previous invoices, but can also track usage by monitoring transactions as they happen rather than having to wait for the next invoice. “The customer is king,” said Clarke, “so they should have regal powers. If a customer wants to cancel a fuel card in the middle of the night, from the other side of the world, they can. If they want to download information into their standard analysis packages, why shouldn't they? If they want the ability to order or cancel cards in a quick, easy and secure fashion, then they must be allowed that. We will never forget that we are here to provide a service â€" and the key is to remember that people prefer to deal with people, rather than systems or companies.” the fuelcard people, about us, The Fuelcard People, launched in 2008 and based in Abingdon, offers customers significant day-to-day savings on both diesel and petrol, nationwide. It represents a wide choice of leading fuel card brands and networks, including BP Plus Fuelcard, Esso Commercial (Truckcard)Fuel, Shell CRT Fuel Card, Texaco Fastfuel Fuel Card, ReD Fuel Card, Moto, Somerfield, Morrisons and the Diesel Direct Fuelcard. Its key advantage is its independence: not being tied to any particular brand or network enables The Fuelcard People to give genuinely impartial advice. Customers benefit from named account managers, extensive on-line account management capabilities and leading-edge security features. The Fuelcard People is staffed by a hand-selected team whose collective fuel cards experience is measured in decades. service savings security Tel No: 0871 598 0230 Fax No: 0871 598 0231 Email: info@thefuelcardpeople.co.uk Web: www.thefuelcardpeople.co.uk

John Adkins - 08/10/2008 | report this review