New heights of incompetence, lost our sale

Our flat is difficult to sell, as it is one-bedroom but has two additional rooms that a 1-bed would not have - albeit not bedrooms. It is in a fantastic, convenient location and is a character property. Chancellors in Abingdon have marketed very slowly, and very poorly and have consistently lied about the actions they are taking. They have also lost us what seemed to be an almost guarenteed sale, by failing to give the potential buyer the information they needed. I will add that our contact in Chancellors in Botley has been nothing but professional, efficient and helpful. I wish our branch could learn from him. UPDATE: They have now LOST our sale by not telling the buyer we accepted their offer, and not bothering to tell us when they withdrew their offer! the first we heard about the withdrawn offer was from an estate agent at another branch. We will be making a formal complaint. 1. They claim to provide weekly, tuesday updates. We have had one, when WE rang to find out why it had not happened. 2. They made our listing live before we approved, then took 2 weeks to correct the basic errors they had made. 3. Despite assurances, they have failed to advertise us in the last 4 editions of the property paper. 4. They failed to let us know when a buyer cancelled a viewing, so we still had to vacate (with a 7 week old baby). 5. They broke our cellar door whilst showing people round. 6. They have ignored emails from us. 7. Despite constant requests, they only send updates to my husband, and not myself as well which I find rather insulting.

Christine Goddard - 10/11/2010 | report this review