misleading offers and poor service

I joined up with Naked and my first order was fine, 10 quite good wines, 1 very good and one poor – all at a reasonable price. After the fist batch had been drunk I gave them feedback and in return they gave me a £30 discount on my next order. Some time later I had an email saying I had seven days to use the £30 discount. When I logged on my account showed a £30 credit. However, when I actually placed my order I was charged the full amount and the £30 credit still showed in on my account. I sent a polite email asking them to rectify this. The email I got back was dismissive and said that there was a minimum spend for the voucher to be valid and suggested that I bought more wine. I replied saying that the restrictions were not shown in the email nor in the ordering process. There response was to say “I'm sure you can appreciate that we can't dish out free wine" then they suggested I buy even more wine. I replied again saying they were misleading customers and should close my account. I then received a a call from Naked Wines (Aran?) who was quite clear that they don't show the voucher has restrictions in their emails nor on the account screen but it is hidden in the terms and conditions. ...and I quote “that means we're right" I haven't sworn down the phone for a long, long time but to be honest the little slime ball deserved it. As for the wine they recommended (at £9.99 a bottle!) I drank one glass and used the rest in a casserole. I would recommend using other wine clubs, or even going to the supermarket over Naked Wines.

Ben R - 12/07/2012 | report this review