Very poor

Ordered a wheel from Ford Bits. It was taking ages. I contacted them to discover that the wheel had been sent to the wrong address. My mistake, but though they would have tried to contact me. I sent a further £8.50 for redelivery. When delivered, it was the wrong wheel. Mine's 15", four bolt the one sent was 16", 5 bolt. I contacted them and they agreed to deliver another wheel. The 2nd wheel delivered was also the wrong size. The wheel delivered was PCD 4x100, mine is 4x110. This was verified by two independent mechanics. I emailed them and received a very rude email back written in caps. So I emailed another two times, no reply. I then telephoned twice. I eventually spoke to a guys who was taken no ownership or responsibility for the mistake. The guy said he would provide a refund if I pay for the wheel to be returned and insisted that he has sent the right wheel despite being presented with evidence from professionals. The guy also threatened to sue if I write a review.

Tracey Ward - 26/03/2021 | report this review