Despicable

Would give less than one star if I could. When speaking to the owner of the business for advice on purchasing a new mattress, we were advised to purchase a mattress that would last “10-15 years”. However, after just over a year the mattress has springs popping up through the fabric and is exceptionally uncomfortable to lie on. After speaking to the owner he refused to replace the mattress as the manufactures warranty was up but yet he suggested buying that particular mattress on the promise that it would last longer than most. We are a new family and have been lied to and effectively cheated out of £165 which we cannot get back and cannot afford to get a new one, resulting in our inability to get a decent night’s sleep. Despicable company and will certainly never deal with again!

Sl bunnie - 07/04/2013 | report this review