Avoid like the PLAGUE

I rented a student property with Caxtons for one year. It was a year of absolute hell. The staff are rude and nasty. They tell lies and rip off students. We drove 4 hours to find our property was not ready on the day we were due to move in, even though we checked the day before, over the phone. The property was in a mess when we finally got to move in, and had to demand that it was cleaned professionally to remove the complete grime that covered the house. Caxtons staff dealt with this by swearing at us over the phone, and hanging up on us numerous times. They took a week to even ask someone to fix our boiler, when it broke in the middle of December. During the Easter break, someone from the agency entered our property, without us knowing, and left on lights and fiddled about with our belongings. We have kept all contact with Caxtons to as little as possible. After moving out, they refused to give us our deposit back (£700 each!) because, according to them, we had not left the property in a clean enough state. This is absolute lies as we thoroughly cleaned the house expecting this to happen. The house was spotless. Caxtons are useless liars who make their money from ripping off vulnerable students. I have a number of friends who are also being told that they cannot have their deposits back. This company needs investigating and shutting down. I would advise anyone to stay well away from this 'company'.

Goeff Tubbs - 24/07/2013 | report this review