Bad experience with Thomas Marsh

I had a bad experience with Thomas Marsh estate agents in Grays. Been a customer for over 3 years. Was renting my flat and had a full management contract with "TM". First few years all was good apart that tenant missed a few payments and I had to find this out, "TM" didn't realized that. Last year of tenancy "TM" never inspected the property for over 8 months despite had to every 3 months and tenant subletted the property. I had to find this out myself, "TM" never new this. After informing them "TM" didn't do much to help me out. Been like they don't really care. Had to find all info myself. "TM" didn't answered my emails for days. Property was for sale, which was through the "TM". In the end I lost the buyer though all the paperwork was ready for completion. I also found a house for myself and was in a process of buying it and lost the house because of the subtenants not moving out. Had to hire a solicitor and begin an eviction process. Been dealing with subtenants myself all the time, negotiating for them to vacate my property. All I had from "TM", that they can't reach the subtenants. But I could. In the end I negotiated myself for them to vacate my property. In my opinion "TM" didn't do much, breached the contract. Never even sincerely apologized for all the situation. Will never use them again or recommend them to anyone. Thanks

Dalijus Karvovskis - 21/02/2024 | report this review