WORST CUSTOMER SERVICE EVER

So its Valentines Day 2014 and me and my girlfriend decide to get promise rings. We thought Lakeside in Grays would be a good place to start. After browsing a few shops we decided to go into H Samuel. WHAT A MISTAKE! I found a ring, it was nice but they didn't have it in my size. They said that it would take 10 days to arrive in the store and I could come and collect it. 3 weeks pass and they call me to tell me that my ring has been delayed and I would not get it until the middle of April. I didn't want to wait and decided to get a refund. They told me I would need to go into store for a refund but I could not go into my local H Samuel I had to go back to lakeside (a £28 train journey). After messing about and wasting my evening I arrived at lakeside to be told by one of the staff they could not give me a refund because they could not prove that the card that being refunded was the same card that the placed the order because there computer wouldn't allow it. Told me I have to phone customer services. I asked to speak to a manager and she came out all full of herself and said the same thing. The next day I phone customer services and they phone the store and the store staff say they no nothing about it and that a refund is fine. Not sure how they can't know about it as I was causing a right fuss and spoke to about 5 staff. Long story short: I WILL NEVER USE H SAMUEL AGAIN AND I WILL MAKE SURE THAT IF ANYONE I KNOW IS LOOKING FOR JEWELRY DOESN'T GO TO H SAMUEL. THEY ARE A COMPLETE JOKE. YOU HAVE BEEN WARNED!!!

Adam Taylor - 15/04/2014 | report this review