AVOID Sleepwell bed in illford

I bought a bed from this place, after it was delivered and fitted in my home. I realised the bed now in my house is not what I wanted exactly. So I got in touch with the store immediately (the day of the delivery). The shop owner was being extremely unhelpful and almost very defensive, and said they "can't dismantle the bed without damaging it"...he then said, "its now second hand", he continued to make excuses like "you saw the bed, you liked it, you bought it", and when I explained my consumer rights, he then said, the only way he can pick it up is if I dismantle it myself and find the boxes that his workers dumped outside, place all the bed parts into the boxes ("boxes have to be undamaged" aswell by the way) which was impossible for me to do. So I never got my refund or the bed I wanted. I would not recommend this place to anyone! your better off paying 100 pounds more at big retail outlets and actually get the bed you want and good customer service, unlike this place!

honest 123 - 15/04/2011 | report this review