Exway Coachworks Ltd
Car Body Repairers in Exeter
Exhibition Way
Pinhoe
Exeter
Devon
EX4 8HT
Contact Numbers
Reviews
Crap service
Stay clear, I've had the worst treatment possible from this repair centre. My car went in with panel damage and came out with 21 issues. They had my car for 3 months and its still not in the condition it was before the accident. They are nothing but cowboys. I would never use them again or recommend them! A very unhappy Exway customer.
Andrew Burge - 03/09/2010 | report this review
Positive Experience
Having read the above reviews and just having had my car back from Exway I feel the need to balance the feedback. Understandably a little concerned that my car was going in for a repair at Exway after reading the previous two reviews I have to say that my experience was completely the opposite. Car picked up when they said, delivered back to us earlier than expected and the quality of the finish is flawless. To top it off the car came back absolutely spotless inside - almost as new, which was a far cry from how it was when they took it away! The previous reviewers may not use them again but I certainly would.
Dave Pateman - 25/05/2010 | report this review
Best avoided if you can help it from my experience
A seasonal accident and subsequent insurance claim led me to Exway coachworks. I'd never heard of them before, but with insurance claims you have little choice of repairer if you want a courtesy car, so I wasn't about to argue. Once I knew who was going to be in charge of repairing my car I did check online to see who these people where, and was quietly reassured that this was a large south west chain, with an impressive track record of growth. But it seems my confidence was a little misplaced. I should have guessed things weren't going to be all plain sailing when it took them several days just to pick up the car in the first place, to take it in for assessment. They made lots of promising noises on the phone, but actions speak louder than words, and there wasn't much action to be had from these folks at all. I gave them the benefit of the doubt - it had after all been a difficult winter, with lots of demand for their services - but that just seemed to encourage them to do even less for me. I started to suspect they were just palming me off with lazy excuses. Days passed, with no word from them. I made frequent calls to try and find out what was going on (they rarely if ever tried to contact me), but got nowhere. My alleged courtesy car would only be offered in the car was going to be repaired, but that was taking a lot longer to decide than normal. It started to look like they simply didn't have any courtesy cars to offer, and were stalling for time. My fears were confirmed several days later. My car was finally deemed repairable, but there was no sign of any courtesy car from the company. With only a day to go before a big family gathering the other side of the country I had no car, and things were looking bleak. Promises of cars came, and promises of cars went, but I was still taking the bus. Luckily for me I'd chosen Sainsburys for my car insurance, and once I contacted them things changed. They claim in their promotional material that they make the difference when it comes to service, and it they went out of their way to help, supporting my argument that the company was at fault, and they promised that if I hired a car they would reimburse the expense. Eventually I did get the courtesy car I was due. To cut a long story short I did finally get my own car back from Exway 6 weeks after I'd fist contacted them. It was clean and polished, but the air conditioning was broken and the engine screamed horribly when idling. I did call the garage about this, leaving a message as there no one answered, but they never got back to me about it - unsurprisingly. In the end I paid another garage almost £50 to have these problems fixed - I figured it would be better for my sanity to do this, I just couldn't face dealing with the Exway group anymore. Thinking about Exway coachworks in general, and when I first read about them, I remember saying to my partner how impressed I was that one man had created so much in such a short time. Now I get the sense that this company has risen from small beginnings to a south west institution perhaps less from sparkling service and more for sharp business practice - and from just the sort of reliable and profitable business that insurance jobs like mine can provide. Nothing I've experienced from Exway suggests that they care about me one way or another - provided they were getting paid it seems I was totally irrelevant. I had a good tip for a local company who could have repaired my car, passed on from the AA man who helped me out of trouble in the first place but it situations like mine you have to follow the insurance companies edicts if you want what your cover provides - and in my case that was Exway Coachworks. Perhaps mine was a one off, and not having ever had to claim on insurance like this before this may just be the average experience, but suffice to say that whilst I'll be happy to stay with Sainsburys for insurance I certainly won't be choosing Exway coachworks again in the future for any help with my car if I can possibly avoid it.
Richard Osborne - 18/04/2010 | report this review
STEER CLEAR! RUBBISH REPAIRERS
I tried to give this place the benefit of the doubt, but since speaking to other people in Exeter, it would appear that these guys are absolute cowboys of the highest order. My vehicle was hit whilst stationery at a junction and my insurance company had my vehicle towed to this back yard smash repair organisation. The repairs were what I thought would be quite straight forward, how wrong could I have been, the work that was done was dreadful. To start with the colour didn't match, really bad attempt, I was told this is as good as you can get it because the two surfaces were different one plastic and one metal. When I explained that the previous colours had matched perfectly, they tried to convince me otherwise. I was directed to other AUDI showroon which Exway said were the worst offenders of mis matched bumpers, followed by honda, which I did, I couldn't see a problem with either audi or honda bumpers in the showrooms personally. When i went back to Exway they still wanted to convince me the bumper matched. It did not ! My insurance company were not much help, so I decided to take my car to 3 other reputable smash repairers in Exeter, without saying a word every single one noticed the diferent coloutr of the bumper within minutes. Needless to say the quality of the spray work was also substanded. The vehicle has now been rectified by Garnish in Marsh Barton ask for Stuart he's brilliant. Avoid Exway Coachworks they are hopeless, if you're unfortunate enough to be involved with an accident do not let your vehicle go to this company under any circumstances. AVOID! AVOID! AVOID!
Jayden Meyers - 28/03/2010 | report this review
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