TERRIBLE SERVICE/EXPERIENCE - ABSOLUTE NIGHTMARE!

i purchased a Mercedes Benz e350 (2011 model) for £16500 in approx april 2014. Mr Jason Farrel (owner/manager) informed me that it only had 74000 on the clock when in fact it had over 75000 due to him and his wife using the car to commute (i have been informed they do this with all vehicles for sale), he then informed me he wouldn't mot and tax the vehicle (as these were due) and these ended up costing extra, when asked about some form of warranty/guarantee he informed me it comes with a 1 month 'grace'. within 2 weeks there were problems with the vehicle, one of which were faults on the computer system (which caused the car to stop moving), when i brought the car back to him all he could say was 'are you sure?', then just after the 4 weeks i thought the engine was on fire due to blue smoke and a burning/crackling sound coming from the engine bay, when informed about this all he could say was 'oh i don't know', this cost me RAC fee's and over £100 to replace the oil gasket, this fault with the car also discolored the engine bay. when asked about other problems with the car all he could do is act dumb and say 'well what do you want me to do about it?' or 'oh iv had a belly full of this'. After 6 months i had enough of the car and its problems and came back to courtyard motors to see if they could sell it, jason informed me he had a buyer from london (this was nearing the xmas period) who was willing to pay £14250, when asked about the low price he said it was due to him paying in cash & no trade-in, after the sale went through he then changed his story and informed me they payed on credit card and the buyer was now also having problems with the car and wanted to return it, they were threatening to retract their credit card payment if he didn't collect and repair the car, i myself was in a catch 22 position as the buyer had my car and jason had my money (who was refusing to pay me due to the situation and also refused to collect and repair the car),i informed him i either need my money or the car back as i have to pay for my sick dogs vet bills, he told me 'its in london, go and get it'. In the end to get my money back i had to pay for a warranty on the car (which cost me over £200) which he sold and no doubt made money on as he refused to show me a bill of sale. Jason Farrel and courtyard motor company are complete rip off merchants who do nothing to the cars they are selling other than clean them and hope there are no problems within that 1st month warranty, they also seem to market cars far and wide so its more difficult to bring the vehicle back to them. courtyard motor company did have a facebook page with such poor reviews that they seem to have deleted it recently (the only positive feedback was from jasons daughter and his business partner). Stay clear of this bent so called business as you will have nothing but problems with the vehicles they are selling.

Gavin Brady - 23/01/2016 | report this review