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The one-stop ITSM shop for all books, standards, tools and training.
2018
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This book provides an overview of this revised standard for service management, ISO/IEC 20000-1:2018.
Price: £19.95
This book presents a framework for Service Management called the Integral Service Management Framework (ISMF), which adds multiple perspectives to traditional Service Management that have not been emphasised sufficiently elsewhere.
Price: £29.95