Awful Service. Rude Staff.

My family and I dined in this restaurant earlier today for the first time. On the surface it looks quite nice and smart but the service is absolutely dreadful. We waited over 45 minutes for our main course to arrive on a lunchtime when it wasn't very busy. I enquired as to where our food was several times, only to be abruptly told by the manager that "IT IS COMING". When it finally did arrive, only 2 out of our 3 dishes arrived. I asked where my wife's dish was and was told "IT IS COMING SOON". When my wife's dish did arrive (fusilli as pesto), the pasta was completely undercooked. This is a dish that should only take about 3 minutes to prepare but even after 50 minutes it wasn't cooked correctly. We asked if it normally took that long to wait for a Fusilli al Pesto dish and was told by the manager, "Yes it is normal because of the cooking time for the fusilli". This is of course completely ridiculous and a total fob-off. It should have taken much less to cook than my chicken in breadcrumbs dish and in any event even a moderately decent restaurant times the cooking of every dish for the table such that you start cooking the dish that takes the longest first in order that all the diners on the same table can be presented with their food simultaneously. The manager obviously has complete contempt for his customers and thinks it is perfectly acceptable to fob them off as if they were stupid. Well it didn't work for me and we will most definitely not be returning. There are far better restaurants in Beaconsfield. Unless you want to wait a lifetime for your food or have a sudden urge to be treated as if you are stupid then this is definitely a place to avoid like the plague.

Richard Conway - 29/12/2010 | report this review