NOT A HAPPY CUSTOMER!

I went to Hollywood nails for the first time yesterday for some waxing. When I arrived, I was greeted by a friendly receptionist, who directed me to the downstairs salon. With my first impressions being fairly good, my expectations were heightened. Little did I realise that it would all go downhill from here. During the waxing, the beautician made no effort in talking to me. This didn't worry me too much as I was nervous about the waxing anyway. I was informed that the full leg and bikini line waxing should take about 45 minutes on average. When the waxing only took 10 minutes, I was rather alarmed. The beautician asked me to get dressed and meet her in the next room for her to thread my eyebrows (which she actually did a good job with). When I went to pay, I was informed that there was no card machine and they only accept cash, even though there were no signs up to say so. I had to run across the street to get the money out. I realised after paying that there was also a sign up outside the window saying £5 off when you spend £30 or more. Now as my total amount came to £33, I should have received this offer... But I didn't. Because I felt she was rushing me, I didn't have time to check my legs and bikini line until I got home. The beautician had left several patches on both legs and also bikini-it's like she had just done at it instead of doing her job properly! I tried to find an email address to write to them but there is only a telephone number advertised so I can't even complain unless I go directly into the salon. Not impressed. Will definitely not be returning!

Lucy Phillips - 24/08/2012 | report this review