Avoid using Hurst Associates

I would strongly recommend against using this firm. I chose to pay for a detailed survey but unfortunately the surveyor failed to pick up that the roof needed to be replaced. Two weeks after moving in, I had a significant leak resulting in a bedroom needing to be redecorated and subsequently the roof removed and replaced. I spoke to numerous different professionals, all of which confirmed that this would have been obvious at the point of the survey. I approached Hurst Associates and waited 6 weeks for a rude reply. I have enquired about the firm’s complaints handling procedures and given details that are incorrect. I have followed up on this and have had no reply for 2 months. One year later, I am still on a journey to receive even an apology from Hurst Associates. I rarely (if ever) leave negative reviews however I have serious concerns and would not like anyone to have a similar experience. My advice is avoid this firm and look elsewhere.

Laura Clifford - 08/08/2021 | report this review