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Bright HR

Computer Software Sales in Manchester

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The Peninsula
Victoria Place
Manchester
M4 4FB

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Contact Numbers

Landline: 0844 8923928

Landline: 0161 836 9573

Opening hours

Monday to Saturday: 9am - 6:30pm

Sunday: Closed

Key Services

HR cloud solution software via web and app, Instant holiday approval, Secure 24/7 access from any smartphone device

About

BrightHR

We are the first and last word in workplace culture and communication, we are having a great time, and we would love you to join us. Update absence, holidays and personal time at the click of a button. Our fully customisable website and app will talk to the boss, deliver instant feedback, and even do all of the auditable paperwork so that no one else has to. With all of this free time, you can all just get right back to being Brilliant! To enjoy a free trial visit our website brighthr.com

Trading Since

2015

Reviews

  

Fantastic Service

Service

Quality

Value

Thank you to Chloe Jones who was very helpful today, and patient with my needs. I had more than one issue I needed sorted and she resolved them all, giving me clear instructions and contact details where I could get further help. Really efficient service with lovely people - not just robots!!

Lulu Sianga - 13/12/2024 | report this review

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Online Training with Connor Moss

Service

Quality

Value

Thank you to Connor for answering my questions this morning and for being very patient when i was bombarding him with lots of questions. I found our training session very useful and feel more confident using the Bright HR app and discovering the many useful tools which will help with my day to day work.

Colette Roberts - 13/12/2024 | report this review

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Online chat help with Tom Tierney

Service

Quality

Value

Thanks for your patience and help with all my questions regarding the performance tab on BrightHR.

Michelle O'Connor - 13/12/2024 | report this review

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Bright HR New User Onboarding

Service

Quality

Value

The whole process of registering with Bright HR and setting up our account was simple and seamless from the start. The support has been excellent and our account lead, Paige Bradshaw helped me every step of the way, walking me through the system, showing how to access information and other user benefits. A very good experience so far.

David Nussey - 13/12/2024 | report this review

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​​​​Amir Excellent Onboarding Delivered

Service

Quality

Value

Dear Amir, Thank you first for calling me to reminding me that we had an online meeting booked. Second, thank you for taking the time to be patient and to understand our needs as a business. Thank you. It was great!

Frederick Clarke - 12/12/2024 | report this review

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Tom Tierney is the guy!

Service

Quality

Value

I have been pulling my hair out as to why our employees are unable to access their payslips via Bright HR. A quick 15 min chat with Tom and it's all sorted! Super helpful, kind, patient and understanding! Guy deserves a raise right now. Thanks again tom!

Kirstie Moss - 12/12/2024 | report this review

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Online Support

Service

Quality

Value

Helped by Eve Chapman earlier today on a setting issue I just couldn't find. Eve was helpful and quick to offer help and guidance.

Pam Barton - 12/12/2024 | report this review

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Reporting

Service

Quality

Value

speedy response, helpful service, Chloe Jones helped me out today and helped me find exactly what i needed.

Sarah Donovan - 11/12/2024 | report this review

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Adding back a Terminated Employee & Carry over leave

Service

Quality

Value

Eve Chapman - was very helpful and answered my query, as I needed a bit more technical support , she provided the number to call. Had a query about carry over days, which she was able to answer and provided assistance on how to do this.

Barbara N - 11/12/2024 | report this review

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M

Service

Quality

Value

Spoke to Chantelle today to fix the app issue and was resolved within minutes. Very helpful and top class service. Thanks

Meenu Bansal - 11/12/2024 | report this review

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Support

Service

Quality

Value

Support has been very helpful and patient with my end of year tiredness. Eve Chapman walked me through why my holiday applications weren't working. Turns out I was being thick but there we go. All sorted in a few minutes. Much better than an AI!

Ben Harrison - 10/12/2024 | report this review

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Thanks for a great onboarding call Leigh

Service

Quality

Value

Had an onboarding call yesterday with Leigh who was incredibly helpful and thorough. Bright HR had been recommended by a few people and I have been very impressed so far. Keen to get everything set up, organised and streamlined. I have spoken to a number of the bright HR team over the course of the last week who have all been incredibly helpful, professional and patient.

Rachel Foster - 10/12/2024 | report this review

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Annual Leave Calculation Query

Service

Quality

Value

Chantelle provided a top-class service. She understood my query perfectly and provided me with relevant information and step-by-step instructions on how to resolve my issue. Well done :)

Jennifer Christie - 10/12/2024 | report this review

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Fantastic Live Chat Help!

Service

Quality

Value

Had the lovely Chloe Jones assist me today on the Live Chat feature, very quick to help with my queries with a polite & friendly service!

North Weald Flight Training - 09/12/2024 | report this review

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BRADLEY - SUPPORT TEAM

Service

Quality

Value

Very helpful and friendly - thank you

K Joannou - 09/12/2024 | report this review

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Help to Navigate

Service

Quality

Value

The great Tom Tiernan supported me to navigate the organisational structure feature in seconds - thank you TOM

Bernadette Dawes - 09/12/2024 | report this review

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Quick and helpful support

Service

Quality

Value

Navada was great at helping me understand the permissions feature and which role suits my staff

Jason Q - 09/12/2024 | report this review

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Chantelle

Service

Quality

Value

Very helpful, friendly and good advice on using the BrightHr Software. Thank you!

Shakti Patel - 05/12/2024 | report this review

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Friendly and professional support

Service

Quality

Value

I’d like to give a big shoutout to Laura from the Support Team, who was incredibly knowledgeable, patient, and super friendly over the phone today. She answered all my questions and guided me through the system to update employee absences and profiles. Laura, you’re a star!

Andrea Pires - 05/12/2024 | report this review

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Tom Tierney

Service

Quality

Value

Great service again from Tom. I have chatted with him for the last couple of days and he has been able to sort out every query for me!

Beverley Thomas - 05/12/2024 | report this review

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Great Service & Support

Service

Quality

Value

Prompt and efficient service from Chloe Jones.

Annette Meighan - 05/12/2024 | report this review

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Ease of use

Service

Quality

Value

Paige Bradshaw was a pleasure to deal with during our set up process on Bright HR she was more then helpful in navigating the on boarding.

Andrew Kelly - 05/12/2024 | report this review

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Great service

Service

Quality

Value

Great service from Stella when I had a query. Fast and effective

graham bragg - 04/12/2024 | report this review

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Extreme patience demonstrated

Service

Quality

Value

I am not the fastest when it comes to the technology side of things but Navada was superb at going at my pace and really ensuring I understood and was comfortable with the steps he took me through!

Sophia lee - 03/12/2024 | report this review

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Well done Connor!

Service

Quality

Value

I had my on boarding meeting today with Connor. He was great at talking me through everything. Even after the call when I had an issue with my computer he came back to me straight away to get the issue sorted. Thanks Connor 👍

Sophie Dispinseri - 03/12/2024 | report this review

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Lachlans Teams Session

Service

Quality

Value

We had the pleasure of attending a session delivered by Lachlan Thorn on BrightHR and BrightSafe, and it was an excellent session. Lachlan's tone of voice was warm, clear, and easy to follow, making the session engaging and accessible for everyone. He demonstrated remarkable patience and knowledge, taking the time to thoroughly answer all our team’s questions and ensuring we understood the platform's capabilities. His explanations were clear and insightful, leaving us feeling confident about using the tools. It’s evident that Lachlan is not only highly knowledgeable about BrightHR and BrightSafe but also committed to delivering information in a way that’s tailored to his audience’s needs. We greatly appreciated his professionalism and would highly recommend his sessions to others

Pauline Ritchie - 02/12/2024 | report this review

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Excellent Service!

Service

Quality

Value

Just had a lovely online help chat with Tom Tierney, he was so efficient in helping me with my new employee email address problem and the service was brilliant. Thanks Tom!

Lindsay Fodden - 02/12/2024 | report this review

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Very Helpful

Service

Quality

Value

We had a welcome session today with Lachlan Thorn - he was extremely patient and answered all our questions with ease - thank you!

Louise Attwood - 30/11/2024 | report this review

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Quick online support

Service

Quality

Value

Thank you to Chloe Jones who has helped me to solve a problem I was having with annual leave entitlement for a new employee. It didn't take very long to get connected to Chloe using the online chat function on the website and she instantly understood my query and was able to help me deal with it quickly. Very pleased with the service I received and I will definitely use the chat support again.

Abigail Wright - 29/11/2024 | report this review

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Easy to use

Service

Quality

Value

Lachlan Thorn was a pleasure to speak with and helped me navigate the software easily, was really quick and to the point which I liked!

Hayley W - 28/11/2024 | report this review

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BrightHR eLearning

Service

Quality

Value

Chloe was great at giving me the detailed help I needed! :)

Michelle O'Connor - 28/11/2024 | report this review

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Excellent Support

Service

Quality

Value

I had a help with managing changes to a employees account. The information came through quickly with clear instruction that was easy to follow and solved the problem Thank you To Tom Tierney.

Jane Richards - 28/11/2024 | report this review

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excellent and swift chat help

Service

Quality

Value

we needed to enable some functionality on our website access for the team - we were swiftly passed to online chat helper Ellie and our issue was resolved really quickly

rachel hooper - 27/11/2024 | report this review

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Brilliant, thanks Ellie

Service

Quality

Value

I couldn't find something that I'd seen on a recent webinar, Ellie pointed me in the right direction straight away. Many thanks

Toni Pearce - 27/11/2024 | report this review

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Excellent Support

Service

Quality

Value

Ellie Metcalf was so quick and helpful! She helped me with my issue straight away and was so professional and positive. Thanks Ellie :)

Hally X - 27/11/2024 | report this review

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E-learning query

Service

Quality

Value

Chloe Jones was so quick and helpful! She solved my issue and was so professional and positive.

Anit Mahay - 27/11/2024 | report this review

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Onboarding

Service

Quality

Value

Lachlan fitted me in at short notice and was very helpful showing me how the system worked.

mead jenkins - 26/11/2024 | report this review

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Thanks a lot Ellie Metcalf

Service

Quality

Value

I could not find something on BrightSafe, so asked for help. Ellie did amazing job and helped me with the issue. With her help I was able to do my tasks in a second. Thanks a lot.

Judit Toth - 26/11/2024 | report this review

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Really helpful

Service

Quality

Value

I was having issues with a couple of the staff members logging onto the app. Tom Tierney was helpful in sorting out this issue. Thank you Tom

Admin Assistant - 26/11/2024 | report this review

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Great Onboarding Session

Service

Quality

Value

What a helpful young chap. Thank you Lachlan Thorn for making this process so easy.

Deborah Pierce - 26/11/2024 | report this review

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BrightHR Blip

Service

Quality

Value

Was assisted by Ellie Metcalf on BrightHR. Thank you so much Ellie!

Viola Magundani - 25/11/2024 | report this review

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Thank you Tom Tierney

Service

Quality

Value

Very helpful and polite Bright HR webchat with Tom. Thank you

Emma Heuvels - 25/11/2024 | report this review

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On line help

Service

Quality

Value

Tom ( Tierney) was great this morning - helping me out with my original questions then a few others I had too thanks for your help

0 Not Supplied - 25/11/2024 | report this review

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Quick and easy help

Service

Quality

Value

Navarda did a wonderful job at getting me back up and running in the Bright system after the long period of no usage. A very kind young man!

Carol Clarkes - 22/11/2024 | report this review

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Thank you Ben!

Service

Quality

Value

Ben has responded to various queries our service has had since launching the system. Ben is efficient, professional and extremely customer focused. Our support from Ben has always been very helpful.

Katrina Queally - 22/11/2024 | report this review

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very helpful

Service

Quality

Value

Ellie spend time with me this morning to explain the bright hr features. We wanted to add birthdays and reminder the admin staff which is a great feature

ali c - 22/11/2024 | report this review

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Review on a staff member of bright HR

Service

Quality

Value

Stella has been very helpful as I had an enquiry about my H & S documents. She managed to help me locate them and I think has gone over and above what is expected of someone on helpdesk.

Inthu Rajah - 21/11/2024 | report this review

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Ellie Metcalf- thank you

Service

Quality

Value

Excellent service, solved my issue with no time and in very professional manner

Ewa Opoczynska - 21/11/2024 | report this review

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Ellie Metcalf thank you.

Service

Quality

Value

Was excellent and efficient with support.

Facilities Manager - 20/11/2024 | report this review

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Thanks Chloe

Service

Quality

Value

Answered my question promptly and problem solved easily so many thanks.

Martin Mckeown - 20/11/2024 | report this review

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Solved My problem Quickly

Service

Quality

Value

I had an issue with an employees email address already being in use. Ellie Metcalf sorted it out for me within 5 minutes.

Tru Havenhand - 20/11/2024 | report this review

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App problem

Service

Quality

Value

Many thanks to Tom Tierney for helping me with my employees app issue

Lauren Murphy - 20/11/2024 | report this review

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BrightHR Set up

Service

Quality

Value

BrightHR have been very helpful and willing to give demonstrations on several occasions to managers within the company. When it came to the uploading of data Charlene was lovely to deal with and ensured the process went smoothly.

Celine Kelly - 19/11/2024 | report this review

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Helpful support team

Service

Quality

Value

I received a very quick response to a Bright HR issue that I was experiencing. Chloe was very helpful and the issue very swiftly resolved.

Kelly Canham - 19/11/2024 | report this review

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Phone support team

Service

Quality

Value

Cameron was so helpful on the phone helping me to navigate lots of changes! It was really helpful to be able to walk through the changes with him to make sure I got them right.

Jo Hatfield - 19/11/2024 | report this review

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Great troubleshooting!

Service

Quality

Value

Big shout out to Darren! After seeming to be the only one in my company who could not seem to open the Bright HR Blip app on my mobile device, I contacted BrightHR Support and was put through to Darren. It took a bit of going back and forth to check various settings and reinstalling the app but finally he found the problem and the issue was sorted out in seconds. Thanks again!

N Hodson - 19/11/2024 | report this review

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Help with registration link

Service

Quality

Value

Chatted online with Chloe Jones this morning as I was trying to send through a new employees registration form, so that she could access the brighthr app. The new employee couldn't find the link, it kept coming up blank. Chloe was able to advise me on what to do, and the link was sent and the new employee is now able to get onto the app, was a great help and very quickly dealt with.

Geraldine Cowan - 19/11/2024 | report this review

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Help with Bright HR

Service

Quality

Value

Spoke to Eve Chapman yesterday with a few queries. She answered them quickly and clearly, and I resolved them today.

Dawn Harding - 19/11/2024 | report this review

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Onboarding

Service

Quality

Value

I have just had my onboarding training with Connor Moss, who was very helpful and friendly. He explained everything well and helped me with all my queries. Great service!

Clare Farmer - 19/11/2024 | report this review

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Outstanding Support/Training from Lachlan Thorn

Service

Quality

Value

Thanks for additional online training to enable me to fill the gaps, and for us to get the best from BrightHR. Lachlan was fantastic; engaging, positive, understanding of our needs and took me through aspects I was not sure of. Training was clear and would highly recommend. Great I now have him as a point of contact with any future queries moving forward. System will streamline our reporting process. HUGE THANKS!

Claire Greenway - 19/11/2024 | report this review

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Thank you Navada

Service

Quality

Value

Navada did a spectacular job at helping me understand how to use the documents part of Bright hr - clear and well spoken

Rajeev Ras - 18/11/2024 | report this review

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Very Helpful

Service

Quality

Value

Thank you to Tom Tierney for answering my question very quickly

Lesley Jones - 18/11/2024 | report this review

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Perfect

Service

Quality

Value

Eve Chapman was helpful with my question

Sharon Bull - 18/11/2024 | report this review

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Live Online Help Review

Service

Quality

Value

i had a query with holiday entitlement and Ellie Metcalf was able to assist me in no time! no waiting around, or back and forth about my query. She was very helpful and knowledgeable.

michelle buckley - 15/11/2024 | report this review

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Blip Query

Service

Quality

Value

Eve Chapman helped me with my query - it was resolved quickly and efficiently.

Nicole Ashaye - 15/11/2024 | report this review

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excellent service!

Service

Quality

Value

I called unable to find documents and was unsure why, Nevada was patient and clear in explaining the reason why and the fix to locate them. very helpful thankyou!

Victoria Collins - 13/11/2024 | report this review

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Thank you sooooo Much Stella!!!!!!!!!!!!!!!!!!!

Service

Quality

Value

Stella is an absolute star!!!!!!! I called 4people who made me feel like I did not know what I was doing with the clock Ins /Blip app. One said the bright Hr and the blip app had no correlation...Stella explained everything and handled it like a PRO!!! Although the error was unintentionally from my end the others were not keen to help find out what the problem could be.....she was able to resolve my issues and I am soo grateful as this had already disrupted our service. Thank you sooo much Stella!

Victoria Okafor - 13/11/2024 | report this review

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Bright Safe Training Demo

Service

Quality

Value

Great demo's received from Holly today. Holly took me through each section of the Bright Safe platform and explained each section, what they where for and how to use them. Holly was friendly and informative. Enjoyed the the session

Claire Connor - 13/11/2024 | report this review

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Training with Lachlan Thorn

Service

Quality

Value

Recently completed training with Lachlan Thorn and he made health and safety sound simple. Good to know I can reach out to him again when I need, great service so far from bright

Chi San - 12/11/2024 | report this review

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Quick and helpful responses

Service

Quality

Value

Quick and helpful responses from Tom Tierney supporting me with employee HR when trying to get admin done efficiently.

Kimberley Huxley - 12/11/2024 | report this review

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new to software

Service

Quality

Value

I had great help today from Ellie Metcalf ! she sent over links to training on the new blip software for all of our employees. We have found them invaluable for training ..Thank you Ellie !!

Audrey Collins - 12/11/2024 | report this review

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Many thanks Tom Tierney

Service

Quality

Value

Tom Tierney was so helpful in showing me how to group together my employees. Everything is so easy to use and takes seconds!

Sarah v - 12/11/2024 | report this review

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thank you for your help

Service

Quality

Value

Navada was great at explaining the steps i need to take in a customer friendly way to access the bright page - A pleasure once again!

Bernie S - 12/11/2024 | report this review

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Thanks Tom Tierney!

Service

Quality

Value

Tom Tierney very helpful and informative, solved my problem very quickly and accurately. thanks!

Cerys Davies-Walters - 12/11/2024 | report this review

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Thankyou Navada!

Service

Quality

Value

The technical team is the icing on the cake for BrightHR. Navada was patient and very helpful at explaining a policy for account setup and has made my job a lot easier going forward. Thanks!

Roshni W - 12/11/2024 | report this review

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BrightHR

Service

Quality

Value

Connor gave a great presentation for our first training session

Becky Shewring - 12/11/2024 | report this review

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Chloe is fab:)

Service

Quality

Value

Chloe is very friendly and solved my problem with a timely manner. Very professional:) Not like AI Tim lol, he was like a bot.

Jan W - 11/11/2024 | report this review

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Bright HR/Safe On boarding

Service

Quality

Value

A productive and informative initial training session held with Amir. He was patient, helpful and understanding with our company's bespoke HR requirements.

Fiona Douglas - 11/11/2024 | report this review

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11-11-2024

Service

Quality

Value

I had online training with Connor, who was informative, professional and through. Connor was very clear, open to any questions I had and checked my understanding. Thank you.

ninder kaur - 11/11/2024 | report this review

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Great service

Service

Quality

Value

Nevada was very quick and very clear with his instructions, Very helpful!

Andrea H - 11/11/2024 | report this review

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Excellent Support Meeting

Service

Quality

Value

Connor Moss supported me today on an introduction to the Bright HR system. He was extremely thorough and went though everything very informatively with me. Asked lots of questions and answered all of mine. looking forward to Connor being our contact for us as I know we will get a 5 star service! Thank you

Nicola Roscoe - 08/11/2024 | report this review

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Amazing help and support - thank you Chloe Jones!

Service

Quality

Value

I had a small hick up setting up my employee profiles and Chloe was very helpful. Thank you very much for your assistance!

Kristina Koncova - 08/11/2024 | report this review

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Great Service

Service

Quality

Value

Today I had an issue with a new employee set up (my doing) and got stuck. Used online chat with Ellie Metcalf and resolved my query quickly. Ellie was very professional and patient, thank you for the great service.

Jenny Williams - 08/11/2024 | report this review

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Thank you, Rabia.

Service

Quality

Value

Rabia managed to sort out the issues with Blip over a teams call today. Service was brilliant and she was very patient! Thank you

Penelope Williams - 07/11/2024 | report this review

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Mandatory holilday problem

Service

Quality

Value

Ellie was helpful

Jo Howard - 07/11/2024 | report this review

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Quick to answers.

Service

Quality

Value

Tom T was very quick to answer my question and help me solve me enquiry.

Angie Boyadgis - 07/11/2024 | report this review

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Ellie Metcalf- Superstar!

Service

Quality

Value

Ellie helped fix an error made on BrightHR's behalf so quickly and efficiently. Was so happy to receive such a quick resolution!

Chanté Kaur - 06/11/2024 | report this review

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Thanks to Lachlan Thorn

Service

Quality

Value

For being so patient with me today. I learned so much and have already started working on errors for our staff. Very much appreciated your time today.

Linda Nicol - 06/11/2024 | report this review

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Tom T was very helpful

Service

Quality

Value

Had an issue and just wanted clarification on if it could be sorted a different way, unfortunately it could not be but Tom clarified that for me very quickly which I appreciated.

Shannon Franklin - 06/11/2024 | report this review

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Fantastic service from Farshad

Service

Quality

Value

Listen to my issues, talked me through how to resolve. I thought that the task at hand was going to take 20-30 mins however, Farshad had it all resolved with me within 5 mins. Brilliant, thank you.

Katie Morrell - 05/11/2024 | report this review

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I ran into a problem and live chat got me sorted in no time

Service

Quality

Value

Tom T. is a star, he helped me out in seconds.

L B - 05/11/2024 | report this review

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Employee Bulk Upload

Service

Quality

Value

Chloe Jones was brilliant pointing out the issue with the file and helping me to sort it.

Mandy Macdonald - 05/11/2024 | report this review

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Excellent Assistance

Service

Quality

Value

Thank you Chantelle for helping me navigate my way this morning, very helpful and resolved quickly.

Alison Johns - 05/11/2024 | report this review

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Migration of our HR online system to Bright HR

Service

Quality

Value

Excellent service and support from the Bright HR team, in particular from Halle, who has been extremely helpful and professional throughout the process. No request was too much. Thank you very much Halle!

Sandeep Sesodia - 05/11/2024 | report this review

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Very helpful

Service

Quality

Value

Quick responses and knowledgeable - Tom Tierney

Ciara McLaughlin - 05/11/2024 | report this review

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Great assistance

Service

Quality

Value

Ellie Metcalf was very helpful in answering my questions today. She was quick to respond and very informative.

Gemma Sims - 04/11/2024 | report this review

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tech support

Service

Quality

Value

Ellie Metcalf was very helpful and helped me solve the problem that i was having so that my staff and I could continue work without delay.

Candy Nash - 04/11/2024 | report this review

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Holiday entitlement query

Service

Quality

Value

I spoke with Ellie Metcalf today who quickly resolved my query & passed on her brilliant knowledge, thank you Ellie

Dianne Palfrey - 04/11/2024 | report this review

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Great Customer Service

Service

Quality

Value

Ellie Metcalf was quick to respond and brilliantly helped me resolve my query!! Thank you so much!

Aurora Wang - 04/11/2024 | report this review

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Quick customer support

Service

Quality

Value

Ellie Metcalf was quick to respond and brilliantly helped me resolve.my query.

Ter Tortiv-Ato - 31/10/2024 | report this review

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Quick and easy support

Service

Quality

Value

I needed to find an up-to-date e-learning module, Ellie Metcalf quickly identified that I just needed to adjust a permissions setting to see all of the courses available. 2 mins start to finish.

Jo Whiteley - 31/10/2024 | report this review

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Excellent Support

Service

Quality

Value

Thank you Gabriele Phelan for all your support.

Nayyara Panchoo - 30/10/2024 | report this review

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fab training support

Service

Quality

Value

Since my demonstration, working with Bright HR has been very refreshing they have been professional and ensured that I understand and am comfortable with the system. I had a great training session today with Lachlan, he was really friendly and I felt I could ask any question no matter how ridiculous they would sound. Really looking forward to ditching my desk calendar

Abigail Shepherdiga - 30/10/2024 | report this review

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Prompt support BrightHr issue

Service

Quality

Value

Supported by Gabriele Phelan for what turned out to be a very simple solution, don't I feel silly! 😂 Thank you for your prompt support Gabriele

Jayne G - 30/10/2024 | report this review

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Great Help

Service

Quality

Value

Had some fab help from Ellie Metcalf , had an issue with changing a contract on Bright HR and Ellie knew exactly what I needed to do to get it right . Brilliant Support , Thank you

Alison Cole - 29/10/2024 | report this review

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health and saftey

Service

Quality

Value

excellent service, very responsive, thank you Gabriele phelan, very helpful james

J Potter - 29/10/2024 | report this review

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Thanks Kirsty!

Service

Quality

Value

Kirsty was great and able to come to any solution quickly. Migration was done quicker than hoped and then when it came to moving over any teething problems were quickly rectified.

Anup Manota - 28/10/2024 | report this review

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Darren was very helpful

Service

Quality

Value

Darren helped me solve a few issues quickly, he was friendly and nothing was too much trouble thank you!

jade Ajmal - 28/10/2024 | report this review

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Many thanks to Chloe!

Service

Quality

Value

Chloe Jones was super helpful and very efficient. She helped me resolved my issue within few minutes! Really great customer service! Thank you Chloe :)

Anna Grzywacz - 25/10/2024 | report this review

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There when you need them...

Service

Quality

Value

After difficult personal circumstances and having great initial contact, I must admit I was let down by lack of contact and assistance as promised. I now know this was an isolated incident and definitely not the ethos of the company. I can’t remember the first person I spoke to who provided incredible assistance, but more recently both Melissa Shaw from payments and Mark Dunne from Retentions today have 100% restored my faith in the company. They both took ownership and handled me with compassion and professionalism. They are an asset to the company and care about their clients.

S A - 25/10/2024 | report this review

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Many thanks Kirsty!

Service

Quality

Value

Kirsty has been so patient and supportive during the migration process onto Bright HR. I am now looking forward to getting used to using the system to make management easier.

Katheryn Hayward - 25/10/2024 | report this review

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Bright HR Dashboard

Service

Quality

Value

We had two issues which were critical within our current operation plan. Ellie Metcalf via the Chat Support helped me resolve these speedily and efficiently!

Mark Roles - 24/10/2024 | report this review

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Seamless move from HR Online

Service

Quality

Value

We moved our HR System to Bright HR when HR Online was closed down. The process was seamless. The onboarding training with Kevin was everything that was needed to allow me to be comfortable as the Administrator to maintain the system. The migration of the data between the systems by Kirsty, again, was seamless and she kept me up to date all through the process. All round the onboarding and transfer of data has been great and saved me a lot of work. All done in a professional and friendly manner

Mark Bowman - 24/10/2024 | report this review

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Thank you Josh - you are Godsend !

Service

Quality

Value

Being new to this system and not working on it full time I must be a real nuisance to Josh, my account handler. As I feel like I ask the same questions each time. Josh is always very calm and helpful and I always come off the call understanding everything he has told me (until the next time!). Thank you for your patience and understanding.

victoria Roycroft - 24/10/2024 | report this review

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had to dig but nailed it!

Service

Quality

Value

my HR advice history disapeared. no idea why. Support tried a few things that didn't work, but they never gave up, kept digging and made it! all my history is back and it so "life saver"! thank you for no giving up!!!

Sabine Dequesne - 24/10/2024 | report this review

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Great speedy response

Service

Quality

Value

Really helpful, quick, and detailed support provided by Ellie! I feel a lot more confident with the system now.

Isabel L - 24/10/2024 | report this review

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polite Customer service

Service

Quality

Value

Have received a couple of curtesy calls from a couple of the staff members. All in which were greatly received and more then willing to assist with any questions I had. Very polite and understanding, specially with questions I may have asked. The software is doing what I need it to do. and looking into what else it may do for me. Thank you

Wayne Sumner - 23/10/2024 | report this review

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LACHLAN

Service

Quality

Value

Fantastic on board meeting with Lachlan today. A lot to take in but Lachlan was patient and efficient.

colin power - 23/10/2024 | report this review

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Great Job Paige

Service

Quality

Value

Paige was a great help in my getting Bright HR set up & got me booked in for onboarding

Shaunagh McCormack - 23/10/2024 | report this review

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Data Onboarding Fraser & co

Service

Quality

Value

Halle was brilliant at explaining it all to me, very patient and clear, and I am sure the technical team will be as good at teaching me how to use the new system.

Anita Romer - 22/10/2024 | report this review

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Fantastic service for Erica Victor @ BrightHR

Service

Quality

Value

Had a silly question but was answered quickly and sympathetically - Great - Thanhs Eric for your help

Andy Coulson - 22/10/2024 | report this review

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HR Help

Service

Quality

Value

Fast advice given to a question about re-employing a worker in a different role. Many thanks ELLIE M for your help with this.

N Pomroy - 21/10/2024 | report this review

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Onboarding Meeting

Service

Quality

Value

Thank you Lachlan for your help and time and patients and excellent service that made the full process easy. thanks again.

Liam Jaques - 19/10/2024 | report this review

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Ellie M, Very Helpful

Service

Quality

Value

Ellie Metcalf was really helpful and answered by queries with ease and a highly understanding manner

Rhia H - 18/10/2024 | report this review

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Thanks Leigh Dignan

Service

Quality

Value

Leigh was really helpful and knowledgeable when doing the activation call with me and explained it all clearly and went above and beyond when sorting some information that our accounts team required. Thanks again!

Luke Case - 18/10/2024 | report this review

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Professional service from Chantelle

Service

Quality

Value

I had a great experience with Chantelle from BrightHR. She was instrumental guiding my through the portal and accessing our besoke files. I appreciate the time she gave me and her prompt responses to my queries. Highly recommend her assistance!

Sam Hamilton - 18/10/2024 | report this review

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Ellie Metcalf - online chat

Service

Quality

Value

Very quick support from Ellie.

Ed Gerard - 18/10/2024 | report this review

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Gabriele was fantastic support

Service

Quality

Value

I had an issue with the visibility of the employees had of each other - Gabriele was very quick to suggest a solution that resolved my issue right away. They also assured me with my queries about the level of visibility that would be shown, giving screenshots to show me. Amazing help, left feeling very reassured and happy.

Hollie Cobbett - 18/10/2024 | report this review

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Excellent

Service

Quality

Value

As a small charity, we were in need of some efficient and easy to follow HR support. Bright HR provides this. Could not be happier. Lachlan's guidance online was excellent (he went WELL over his time providing advice). Thank you!

Karl Frankland - 16/10/2024 | report this review

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Help & support

Service

Quality

Value

Stella was very helpful with sorting my problem, very well explained, called back & asked for her again to continue with my query, colleague Navarna transferred my call no problem too - thank you

Paula Tate - 16/10/2024 | report this review

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Login issues

Service

Quality

Value

Justin Smith Helped me fix my log in issues, he followed up promptly and made sure it was fixed in under a day, what I have been writing support about for weeks. Thanks Justin and the team.

Joy Ugwu - 16/10/2024 | report this review

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Excellent CS by Gabriele

Service

Quality

Value

Gabriele was fantastic, she solved our problem very quickly and professionally.

Freshta Amiri - 16/10/2024 | report this review

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Thanks Justin Smith

Service

Quality

Value

Didnt give up even when the first fix failed. Got there in the end and was prompt with the responses. Thanks.

Matthew Titley - 16/10/2024 | report this review

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Many Thanks Gabriele Phelan

Service

Quality

Value

Gabriele Phelan was very helpful for my queries. Thank you

Waruni Wadu Muhandiramge - 16/10/2024 | report this review

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Friendly & efficient service

Service

Quality

Value

I had an issue I couldn't figure out and Chloe Jones immediately sorted it out for me so I could get back to work.

Mel Holmes - 15/10/2024 | report this review

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Very quick technical support by Adil Najeeb

Service

Quality

Value

Thank you Adil for your professional support today

Hermi Tang - 15/10/2024 | report this review

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Very helpful

Service

Quality

Value

Hi thanks for a great support by Ellie Metcalf

Olivia Ney - 15/10/2024 | report this review

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Quickly helped resolve issue!

Service

Quality

Value

We had a problem with an ongoing break which needed specialist help to resolve. Justin Smith quickly resolved the issue for us, letting us get back to work quickly. Thanks Justin!

Ashley Illma - 14/10/2024 | report this review

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Chat for support

Service

Quality

Value

A question quickly answered by Ellie M

Lynda Rowe - 14/10/2024 | report this review

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Super star Service

Service

Quality

Value

Great service from Farshad at BrightHR.

Therezane heynes - 14/10/2024 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Thank you so much for quickly helping me resolve the issues I had logging in and updating my account email. The instructions I received were very clear and easy to follow and the problem was solved in no time. Brilliant service.

Ashleigh Murphy-Beiner - 14/10/2024 | report this review

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5 stars

Service

Quality

Value

Amazing onboarding / training session with Lachlan Thorn - very efficient and patient. Really helpful session! Thank you again for your time.

Zia Hutchings - 11/10/2024 | report this review

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great demo

Service

Quality

Value

Excellent demo and communication. Thank you Tomas Zhao Do Amaral

Ania Nalewajko - 11/10/2024 | report this review

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Bright HR website support

Service

Quality

Value

Ellie Metcalf was very helpful, quick to point me in the right direction. Thank you :)

Marie Dowell - 11/10/2024 | report this review

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Cancelling leave

Service

Quality

Value

Just couldn't figure out how to cancel leave that had been booked. Thank you Chloe for pointing me in the right direction

Tracey Jayne Gibson - 11/10/2024 | report this review

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Excellent customer support from Chloe

Service

Quality

Value

Chloe Jones was really helpful, offering answers that we have struggles to find elsewhere. Thank you Chloe

Liz King - 10/10/2024 | report this review

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HR Support from Ellie Metcalfe

Service

Quality

Value

Fabulous service from Ellie on my first ever support query. Clear, concise and helpful, all sorted in a matter of minutes. Many thanks Ellie

Jane Parker - 10/10/2024 | report this review

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Great customer service

Service

Quality

Value

I got in touch with customer service through the live chat and Ellie Metcalf has been amazing in answering my question and providing me with all the documents and information I needed. Thanks, Ellie

Davide Martella - 10/10/2024 | report this review

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Excellent service from all

Service

Quality

Value

From Mohammed Rezah , who was my initial contact and the main reason I chose Bright HR to Katie McLaughlin, Paige Bradsahw, Olivia Rogerson and many more who iIhave had contact from via email , everyone has been super friendly and brilliant to deal with. Glad we came on board Mohammed : ) !!

Caroline Hart - 10/10/2024 | report this review

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BrightHR issues

Service

Quality

Value

Chantelle was great, easy explanations and solved the issue on the first attempt

Beverley Page - 10/10/2024 | report this review

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Speedy response to my issue

Service

Quality

Value

I called in to change a setting that I couldn't find and Chantelle had it sorted in minutes. Excellent and professional.

Ms Julie Selby - 10/10/2024 | report this review

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Great service from the team to date

Service

Quality

Value

We're new customers but so far Shaz and Leigh have been very helpful.

Sam Prior - 09/10/2024 | report this review

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Excellent Support

Service

Quality

Value

Excellent onboarding session with Lachlan Thorn. Extremely helpful & informative. Thank you

Veronica MacMillan - 09/10/2024 | report this review

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Bright HR Support

Service

Quality

Value

A shout out to Ellie Metcalf who provided super support in providing direction to enable our company to arrange our documentation in an orderly fashion.

Martin Welch - 09/10/2024 | report this review

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Thank you Chantelle

Service

Quality

Value

Really helpful this morning after much confusion over fixed and variable staff absence recording. Logging remotely to see what I meant was excellent.

Debbie Tonkins - 09/10/2024 | report this review

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Good response

Service

Quality

Value

Used chat, and Ellie Metcalf was very helpful!

Linda Patrick - 08/10/2024 | report this review

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Many thanks Lachlan

Service

Quality

Value

Great demo and intro today from Lachlan, he was super friendly, knowledgeable and patient. Such a great experience so far!

Isabel Beckermann - 08/10/2024 | report this review

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Thanks Tegan

Service

Quality

Value

Great service from Tegan Hughes this morning, quick response with easy to follow instructions. Thank you very much.

Tracey Dalby - 07/10/2024 | report this review

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Great Support

Service

Quality

Value

Ellie Metcalfe, thank you for your prompt support regarding my BrightHR query.

Nicola White - 07/10/2024 | report this review

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Fantastic Service

Service

Quality

Value

I can't thank Faisal enough for his help and support setting us up with Bright HR Payroll. Amazing service very patient and always on hnd to help. Thank you

Susan Savage - 04/10/2024 | report this review

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New User

Service

Quality

Value

Thanks to Adil the service adviser, he was helpful and answered my questions on adding my company's employees ,also helped me to navigate to Bright HR policy's

Universal Clean Ltd Thomas - 04/10/2024 | report this review

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many thanks Tegan Hughes

Service

Quality

Value

tegan hughes was very helpful and quickly sorted problem/query we had via live chat. Made process so easy.

melissa mackin - 04/10/2024 | report this review

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Onboarding Training

Service

Quality

Value

Great onboarding session from Lachlan. Patient but also efficient. He answered all the questions I had and gave me a detailed tour of the platform. Thanks Again Lachlan.

Rachel Dale - 04/10/2024 | report this review

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ONLINE CHAT SUPPORT

Service

Quality

Value