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Bright HR

Computer Software Sales in Manchester

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The Peninsula
Victoria Place
Manchester
M4 4FB

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Contact Numbers

Landline: 0844 8923928

Landline: 0161 836 9573

Key Services

HR cloud solution software via web and app, Instant holiday approval, Secure 24/7 access from any smartphone device

About

BrightHR

We are the first and last word in workplace culture and communication, we are having a great time, and we would love you to join us. Update absence, holidays and personal time at the click of a button. Our fully customisable website and app will talk to the boss, deliver instant feedback, and even do all of the auditable paperwork so that no one else has to. With all of this free time, you can all just get right back to being Brilliant! To enjoy a free trial visit our website brighthr.com

Trading Since

2015

Reviews

  

Online Help in Chat

Service

Quality

Value

Very helpful and quickly resolved.

Rosemary Hogg - 09/09/2024 | report this review

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Amazing and quick

Service

Quality

Value

I was assisted by Gabriele Phelan. She was straight to the point and my issue was resolved in under 5 mins. Amazing thank you!

Ashlyn Owens - 06/09/2024 | report this review

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On-boarding

Service

Quality

Value

Just completed my on-boarding session with Natasha. She was professional and well versed in the system. She was able to answer all my questions confidently and made me feel very comfortable with the support on offer. Many thanks Natasha - excellent job!

Mark Fielder FCIPD - 06/09/2024 | report this review

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Thanks Ellie Metcalf!

Service

Quality

Value

Thank you to Ellie from the Bright HR. During our Online conversation today, she helped clarify a couple of issues I was struggling with. Her explanation made everything much easier to understand.

Eden Hurst - 05/09/2024 | report this review

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many thanks

Service

Quality

Value

there was a lot to digest but explained very clearly

Bernadene Berry - 05/09/2024 | report this review

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New user

Service

Quality

Value

I used the Bright HR Assist, my query was answered quickly and efficiently by Ellie M

Lesley Leach - 05/09/2024 | report this review

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Very Helpful

Service

Quality

Value

Ellie was very helpful and prompt with my enquiry

Sandra Smith - 05/09/2024 | report this review

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Excellent onboarding

Service

Quality

Value

Had my onboarding with Holly Wadsworth today. Very knowledgeable and helpful. Thanks so much Holly!

Kerin Austin - 05/09/2024 | report this review

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Efficient work

Service

Quality

Value

I was having issues accessing some details on my account. It took a while to get it sorted, but Justin couldn't have been more helpful and patient. Thank you Justin for your great customer service!

Jennifer Murphy - 05/09/2024 | report this review

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User Set-up Issue

Service

Quality

Value

Great help provided by Ellie Metcalfe when I encountered a problem with setting up a new user. Quick to respond and knowledgeable.

K L - 04/09/2024 | report this review

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Quick and easy advice to my questions

Service

Quality

Value

Thank you for the live chat option, it enabled me to get the answers to a few simple questions that I had whilst setting up the system for our staff. It was important to me that I was able to get this advice quickly and efficiently so i could carry on with the work. So thank you.

christine Small - 04/09/2024 | report this review

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Efficient support

Service

Quality

Value

My company made a spelling mistake with my email address which created a whole issue with my login. I contacted BrightHR support team and the person who attended to me was very professional and quickly resolved the issues for me. I would highly recommend

Justice Paul Agyei - 04/09/2024 | report this review

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Support with the HR employee profile page

Service

Quality

Value

Adil supported me through my call today. He was knowledgeable, patient and gave his time to understand and talk me through where i was going wrong. Thank you Adil

Louise Richardson - 03/09/2024 | report this review

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training

Service

Quality

Value

Great training with Natasha Okparavero. Super helpful and patient.

Alan McMillan - 03/09/2024 | report this review

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Great Support

Service

Quality

Value

Fast and professional help from Gabrielle Phelan. Could ask for anything more

Pawel Marczak - 03/09/2024 | report this review

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HR platform support from Ellie Metcaff

Service

Quality

Value

Very helpful, professional, informative and patient - issue resolved

ORUK Deborah Palmer - 03/09/2024 | report this review

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great training

Service

Quality

Value

great training with Natasha Okparavero

tom Tracy - 03/09/2024 | report this review

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Very helpful

Service

Quality

Value

I had a query about logging in which was sorted quickly and effectively

Amanda Bailey-Turner - 03/09/2024 | report this review

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Great Customer Service

Service

Quality

Value

Great service from Gabriele Phelan, solved our problem with ease.

Maggie Robinson - 03/09/2024 | report this review

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No access to account

Service

Quality

Value

Justin dealt with my problem quickly and efficiently. i was up and running in no time

Jayne Moore - 03/09/2024 | report this review

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Ellie Metcalfe

Service

Quality

Value

Ellie was excellent today. I had actually been given the wrong information last week for the task I was trying to do. Couldn't believe it was causing me so much extra work so made contact again and Ellie sorted it out very quickly. Made the task so much easier!!

Margaret Tyrrell - 02/09/2024 | report this review

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Great Help

Service

Quality

Value

Contacted Bright HR with a query and Gabriele dealt with my query quickly. Thanks

Louise Fenn - 02/09/2024 | report this review

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Many thanks to Rabia and Jordan

Service

Quality

Value

Thank you to Jordan and Rabia for their excellent advise and assistance. Both have been brilliant.

Valentin Lavdakov - 02/09/2024 | report this review

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Brilliant Support as always

Service

Quality

Value

Brilliant Support as always

AAMIR USMAN CHAUDHRY - 30/08/2024 | report this review

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Bright Safe Webinar

Service

Quality

Value

Thank you for taking the time to show me around the Bright Safe online platform. It all appears to be quite user friendly, so I'm sure I won't have too many issues working my way around the system. However, if I have any concerns I will have no hesitations in contacting you for further advice and guidance.

Anna Beddis - 29/08/2024 | report this review

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Bright HR Software training

Service

Quality

Value

Faiza Baria was very good, patient and helpful during the training.

Chinedu Nkole - 29/08/2024 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Ellie Metcalf was very quick in helping me with an issue I was having on BrightHR. Ellie sent me instructions on how to do the task I was having trouble with. Thank you.

Anneka Myers - 29/08/2024 | report this review

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Problem with email

Service

Quality

Value

I contacted BrightHR via their live chat. It was BRILLIANT!! I didn't have to wait long and go though a LONG automated service, I was directed swiftly to a person - Chloe Jones, who was friendly, professional, efficient and extremely prompt in resolving our problem.

Claire Gilbert - 28/08/2024 | report this review

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Amazing support

Service

Quality

Value

Holly was amazing at showing the BrightHR software to me and did not make me feel rushed. I was able to take my time and ask a lot of questions even running over time Holly still made sure that I was happy with everything before ending the call and arranging another time . It was also easy to build a rapport with Holly and nice to know she is there if I need her.

Deborah Parry - 28/08/2024 | report this review

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Excellent set up and onboarding support

Service

Quality

Value

We've recently moved our HR management over to Bright from a different platform. From sales, all the way through introduction and onboarding, the service has been fantastic. Always there if we have a question, and genuinely seem interested.

Steve Adams - 28/08/2024 | report this review

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Very Good Support

Service

Quality

Value

I called today as i was needing some technical advise for the Bright HR portal and Darren was very helpful, this made my process so much easier to do. Thank you Darren

Tracie Clement - 27/08/2024 | report this review

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Reinstatement of Terminated Employee Details

Service

Quality

Value

I contacted Bright HR via the online chat facility today with regards to my query above. Ellie Metcalf was able to answer my query quickly and efficiently making the process very easy.

Angela Winspear - 27/08/2024 | report this review

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Login issue resolved

Service

Quality

Value

I had forgotten my user login email and was assisted by Ellie from your Customer Support Team. Ellie was able to identify that I was using the wrong login email so I was able to reset my password and access My BrightHR account. Thank you Ellie for your professional manner and prompt assistance!

Alexa Shepherd - 27/08/2024 | report this review

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Email SetUp Support

Service

Quality

Value

Thank you very much to Justin Smith - 2nd Line @ Bright HR for being so efficient in fixing our issue. Justin's prompt response enabled us to successfully complete our set up. - Thanks again!

Laura OCE - 27/08/2024 | report this review

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Very quick response to my query

Service

Quality

Value

Erica Victor has just made my life much easier by showing me how I can easily communicate with all my employees registered on BrightHR. Greta service and very quick responses.

Esther Lynch - 23/08/2024 | report this review

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Very Helpful

Service

Quality

Value

I spoke to Kirsty Ambrose because I was having some difficulty adding an employee to the Bright HR software, she gave me advice on how to the fix the problem, and it was all done in a matter of minutes. Many Thanks for your help, excellent.

Matthew Orton - 23/08/2024 | report this review

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Online services

Service

Quality

Value

Tegan was very helpful and very quick to help me figure out my problem

Sarah Greenwood - 22/08/2024 | report this review

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Great service

Service

Quality

Value

very helpful and responsive. would recommend

Scott Malcolmson - 22/08/2024 | report this review

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Blip App - not clocking in

Service

Quality

Value

Was helped by Tegan, very helpful

Lydia Morrice - 22/08/2024 | report this review

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Tutorial

Service

Quality

Value

Thank you Natasha for explaining how to use BrightHR and Brightsafe portals, and going through all the benefits. This system is going to be of great benefit for my team and business.

Caz Sims - 21/08/2024 | report this review

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Great Onboarding

Service

Quality

Value

Thank you Natasha for a clear, easy to understand and concise introduction to Bright HR. It was made easy to understand and I am sure it will be a great help to me in the future.

Sarah Chapman - 21/08/2024 | report this review

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Training session

Service

Quality

Value

Thank you for your patience and support during our latest training session about joining Bright HR. Your insight, knowledge and ability to guide in the session was very much appreciated. Very friendly professional approach. The system looks user friendly. Many thanks

Dawn Freeman - 20/08/2024 | report this review

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Excellent Support

Service

Quality

Value

Chloe was clear and concise in helping me out with an issue.

Mandy Jones - 20/08/2024 | report this review

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Excellent

Service

Quality

Value

Gabriele Phelan was really helpful - and quick! Answered my query straight away and gave clear and concise instructions for me to follow

Kristin Walton - 20/08/2024 | report this review

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Bright introductory meeting

Service

Quality

Value

Had a team call from Holly Wordsworth, she was so patient and explained all the different aspects of the Bright HR site. Holly explained everything and made it very clear and simple.

Rosetta Linton - 20/08/2024 | report this review

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Support Query

Service

Quality

Value

Thanks Tegan for resolving my query there & then - no call backs or logging of the query required.

Gwenda CRL - 20/08/2024 | report this review

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helpful

Service

Quality

Value

really helpful!

laura wilkes - 20/08/2024 | report this review

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Online Chat/Help

Service

Quality

Value

Thank you Gabriele Phelan for the help today. Always fast and efficient and any queries quickly cleared up. Would definitely recommend.

Jules Fine - 20/08/2024 | report this review

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online support/help

Service

Quality

Value

Gabriele Phelan helped me with a question i couldn't find the answer to in the help section, quickly and efficiently

Andy Petrie - 20/08/2024 | report this review

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Great Customer Service

Service

Quality

Value

Kirsty Ambrose responded to my query so prompt and efficiently. She was more than happy to help me with other questions I had too. Thank you Kirsty.

Rebekah Jones - 20/08/2024 | report this review

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Tegan Hughes

Service

Quality

Value

I needed to deactivate my account at my old company so my new employer can log me in with my details. I went on their website and received a quick response and help from this gentleman Tegan Hughes, thank you again 👏🙌

Andreas Prokopovic - 19/08/2024 | report this review

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so helpful

Service

Quality

Value

Chloe Jones was so so helpful, I was able to fix any issues that I had! very clear instructions. thank you so much.

Daniella Astill - 19/08/2024 | report this review

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Tegan Hughes

Service

Quality

Value

Great support, very quick and gave a comprehensive solutions.

Lee Mowthorpe - 19/08/2024 | report this review

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Laura Peake

Service

Quality

Value

Laura has just spent two days with us helping us start our Bright HR journey. She has worked her socks off and we're so grateful. Thank you so much Laura, we really appreciate all the hard work you have put in. Speak to you soon!

Karly Tarbuck - 16/08/2024 | report this review

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Gabriele very helpful!

Service

Quality

Value

Really patient with my questions - thanks a lot

roma foulds - 16/08/2024 | report this review

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Wonderful support

Service

Quality

Value

Big thanks to Ellie Metcalf, as a new user all my question and queries were answered in a friendly professional manner and explained, we look forward to working with Bright HR and life will be a lot easier knowing great support is in place

Wendy PINKO - 16/08/2024 | report this review

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Bright HR software

Service

Quality

Value

Yesterday one of our volunteers wasn't able to access the system, this was all sorted when Ellie Metcalf came online and resolved the issue.

Annette Vermeulen - 16/08/2024 | report this review

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Very happy

Service

Quality

Value

Gabriele Phelan gave prompt and clear advice to my question. Very happy.

Ruth McNeill - 16/08/2024 | report this review

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FAST AND HELPFUL

Service

Quality

Value

VERY FAST RESOLUTION TO A PROBLEM OF MY OWN MAKING ! GABRIELE PHELAN WAS A 5 STAR HELP

GAIL MULTIHIRE - 16/08/2024 | report this review

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Live Chat Prompt and Precise Response

Service

Quality

Value

Had need to communication with Chloe Jones this morning via Live Chat. She was very prompt in providing solutions to my questions which have resolved the issues I was experiencing - many thanks for the help Chloe!

Timothy Wilson - 16/08/2024 | report this review

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Many thanks Natasha

Service

Quality

Value

Great online training today with Natasha Okparavero on Teams! She really showed every feature of Bright HR and Bright Safe - it was so clearly done and answered all questions that I had for all the features. An incredible software for our company.

Beth Herring - 15/08/2024 | report this review

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Dashboard Training

Service

Quality

Value

It was an absolute pleasure spending an hour with Fazia this morning, as a newly appointed AM to the company she listened to the structure of the stores and helped advise how best to manage the dashboard. She took her time and ensured i understood everything and has sent her details and made herself available anytime if i had any queries, can't praise her highly enough, a pleasure to deal with.

James Smith - 15/08/2024 | report this review

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Good service Tegan Hughes

Service

Quality

Value

Tegan was very helpful when dealing with my online query and was very responsive.

Alex Matthews - 14/08/2024 | report this review

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Efficient & friendly

Service

Quality

Value

Contacted support via live chat as I was experiencing issues when adding a new employee. Chatted with Chloe Jones who sorted out the problem quickly and was really helpful. Thank you!

Emma Stoddart - 14/08/2024 | report this review

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Swift & Effective

Service

Quality

Value

Chloe was really helpful and assisted me with my request.

John Grainger - 14/08/2024 | report this review

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Thank you, Dayna!

Service

Quality

Value

Such friendly and warm support from Dayna the last couple days—she answers every question I have and offers solutions to get things sorted as quickly as possible. Can't recommend her enough!

Mattelynn Romano - 14/08/2024 | report this review

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Excellent customer service

Service

Quality

Value

I have only started to use this company and am new to the system, the service team are great , I spoke with Kirsty Ambrose as I was unsure what to do and she talked me through it, very professional team with a friendly knowledgeable team

Tracey Relph - 13/08/2024 | report this review

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Great Support

Service

Quality

Value

I had some issues with the account aspect of the systems and contacted support. Tegan Hughes was a great help and assisted me through to a resolution. Thank you!

Paul G - 13/08/2024 | report this review

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Service

Service

Quality

Value

Had to contact customer service via web chat and was very helpful. Ellie Metcalfe did great answering all my questions very clearly and made life a lot easier.

Bobby Graham - 13/08/2024 | report this review

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Gabriele was amazing

Service

Quality

Value

Really get great service from the chat function in BrightHR the advisors are all amazing, they are super helpful and polite, and Gabriele was speedy quick today with my assistance and request.

Karen Cheney - 13/08/2024 | report this review

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Excellent

Service

Quality

Value

Thank you to Gabriele for solving my problem really quickly.

Sara White - 13/08/2024 | report this review

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Gabriele Phelan efficiently resolved query

Service

Quality

Value

Swift response to employee registration issue and identified the action required. Many thanks

Debbie Mills - 13/08/2024 | report this review

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Excellent support response from Tegan

Service

Quality

Value

I was having an issue with moving a person from one manager to another in BrightHR. Tegan understood the issue immediately and guided me to the correct section to make the update. I suggested that the wording within the website could be clearer. She indicated that this would be passed on to the development team but that I could also do this via the feedback feature in the site. Issue resolved - thanks Tegan Hughes!

Martin Miles - 13/08/2024 | report this review

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BrightHR Onboarding

Service

Quality

Value

Tomas training was clear and focused on areas applicable to our business. By the end of the session, we had more and better knowledge on how to navigate through BrightHR. Thanks

Pauline Sowemimo - 13/08/2024 | report this review

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Many thanks James (Phillips)

Service

Quality

Value

Needed assistance to amend incorrect data entry. James was really helpful and fully resolved my issues within a matter of minutes.

Sandra Thompson - 13/08/2024 | report this review

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Gabriele brilliant service

Service

Quality

Value

Gabrielle was brilliant, very helpful with a pretty complex issue, polite and effective. Thank you very much Gabriele.

Mark Abolaji - 12/08/2024 | report this review

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Introduction to BRIGHTHR

Service

Quality

Value

I recently had the pleasure of receiving an introductory service from Natasha Okparavero, and I must say, it exceeded all expectations. The session was comprehensive, highly informative, and conducted with the utmost professionalism. As someone new to the system, I truly appreciated Natasha's patience and her ability to explain everything clearly, addressing every question we had with precision and care. Natasha is a credit to the company, demonstrating a level of dedication and expertise that is truly commendable. Despite our session running over the allotted time, Natasha ensured that we were fully comfortable with the system before concluding, without rushing or logging us off prematurely. I would not hesitate to recommend this service to other companies. A big thank you to Natasha for her exceptional support and guidance. - DI Domican, Director of Learning

Diana Domican - 12/08/2024 | report this review

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Excellent support from Gabriele Phelan

Service

Quality

Value

Gabriele was incredibly helpful and answered my questions very quickly and efficiently. Her advice and support was excellent and helped me proceed where I was previously floundering. A very efficient and effective service - thank you!

Andrea Fuller - 12/08/2024 | report this review

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Online support

Service

Quality

Value

Really great service, super quick and had my problem dealt with within minutes

Lauren Woznicki - 12/08/2024 | report this review

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Admin support

Service

Quality

Value

Great help when needed, sorted out my issues and i'm all systems go now. Many thanks

RONNIE JOHNSON - 12/08/2024 | report this review

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Thank you Rabia

Service

Quality

Value

Very helpful, sorted the issue out quick. Thank you for being patient!!

Darren Brady - 12/08/2024 | report this review

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Chat Support from Gabriele Phelan

Service

Quality

Value

Excellent support from Gabriele Phelan on the chat function for support. Quickly answered my question and very helpful

Andrew Watson - 12/08/2024 | report this review

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Gabriele Phelan from BrightHR

Service

Quality

Value

Just had some support from Gabriele, and thankfully was able to solve a query I have had for such a long time in such a short space of time! Thank you for your help!

Cathy Sudworth - 12/08/2024 | report this review

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Support with Gabriele Phelan

Service

Quality

Value

I had a system use query, Gabriele support was excellent and I now know what to do for the future!

Vicky Friis - 09/08/2024 | report this review

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online support

Service

Quality

Value

chloe was very helpful and efficient in supporting with my query

kylie ely - 09/08/2024 | report this review

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Supportive

Service

Quality

Value

Adil Najeeb, super supportive and friendly. Thanks for your prompt support.

Nishantha Jayakody - 09/08/2024 | report this review

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Friendly support

Service

Quality

Value

Gabriele Phelan was most helpful and efficient with my queries

Kate Dewar - 09/08/2024 | report this review

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Excellent

Service

Quality

Value

Tegan Hughes was amazing and sorted me out within few minutes.

Kachi Nwobodo - 09/08/2024 | report this review

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Friendly support

Service

Quality

Value

New to the system, looks really good for what our organisation needs it for. They had provided online onboarding training which was really helpful, and a video of the session. However even when I was stuck with an error when inputting the data I was able to call their help line and staff (James Phillips) was able to assist simple and patiently, who was very polity and helpful

Ziaur Rahman - 08/08/2024 | report this review

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Support with BrightHR

Service

Quality

Value

Im a new customer and needed support in adding our first employee. Ellie Metcalf was great. really helpful, patient and supportive. impressed with customer service

Jane Elson - 07/08/2024 | report this review

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Extremely helpful

Service

Quality

Value

We are new to Bright and I had a few questions, just spoken to Ellie Metcalf who was very helpful and patient.

Yvonne Beggs - 07/08/2024 | report this review

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ONLINE TRAINING

Service

Quality

Value

I HAD AN INTRODUCTORY TRAINING SESSION WITH NATASHA OKPARAVERO WITH RESPECT TO THE USE OF BRIGHTHR - VERY USEFUL!

DEBORAH CAMPBELL - 06/08/2024 | report this review

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Very helpful

Service

Quality

Value

Ellie provided assistance with a employee setup issue - very quickly resolved - helpful and courteous - thank you very much

Douglas Smart - 06/08/2024 | report this review

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support

Service

Quality

Value

I had an issue with adding a new employee, the operator that reached and responded was Ellie Metcalf. Ellie resolved my issue very quickly.

nick upton - 05/08/2024 | report this review

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Ellie was brilliant

Service

Quality

Value

We are a small charity and we have had some problems with our login details. (the problem was at our end) Had a chat with Ellie Metcalf, who was extremely patient and helpful. The problem is now sorted. Thank you Ellie!

Dan Bourton - 05/08/2024 | report this review

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Ellie was brilliant

Service

Quality

Value

We are a small charity and we have had some problems with our login details. (the problem was at our end) Had a chat with Ellie Metcalf, who was extremely patient and helpful. The problem is now sorted. Thank you Ellie!

Dan Bourton - 05/08/2024 | report this review

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Very friendly helpful staff

Service

Quality

Value

Onboarding has been brilliant and the support team have answered all my queries without any delays. Really looking forward to using BrightHR as its functionality is perfect for our organisation. Special thanks to Natasha O for todays intro session.

sam mitchell - 05/08/2024 | report this review

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Stella provided a sterling support service!

Service

Quality

Value

Thank you so much for the quick response and professional service! Stella walked me through the process and I was successful at resolving the issue I had with assigning staff to their correct place of work.

Stella Joshua - 05/08/2024 | report this review

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Really quick support access

Service

Quality

Value

Gabriele helped me this morning with an error that we had with onboarding new users. Her solution resolved it straight away. Super impressed with the efficiency and clarity of actions to take - thank you!

Kineta Naidoo - 05/08/2024 | report this review

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Quick response

Service

Quality

Value

Gabriele was quick to help me with my query and gave me contact details I needed for further help.

Kerry Quinn - 05/08/2024 | report this review

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Teams meeting with Natasha Okparavero

Service

Quality

Value

Thank you Natasha for re-assuring me I was using the BrightHr app correctly and making the most of it.

Musarat Hussain - 02/08/2024 | report this review

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Thank you Leigh

Service

Quality

Value

Very easy to understand through our welcome call. Thanks !

Marshall Kaila - 02/08/2024 | report this review

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Bright safe Natasha

Service

Quality

Value

Had my onboarding for brightsafe with Natasha She was excellent and it was a great appointment on teams. Cannot recommend her enough. Excellent.

Salli Merola - 02/08/2024 | report this review

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Ellie Metcalf

Service

Quality

Value

Ellie was patient and professional in her approach to helping me find a solution to my inquiry.

AJ Awani - 01/08/2024 | report this review

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Excellent live chat experience

Service

Quality

Value

I spoke with Tegan Hughes through live chat on BrightHr website as i was unsure how to reinstate a former employee on the system. She was very helpful and told e how to do it straight away. So much easire that having to call and wait in line.

Michelle regan - 01/08/2024 | report this review

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Great support from Ellie Metcalf

Service

Quality

Value

Ellie was very helpful and sorted my support request quickly! Thank you :)

Aiman Hussein - 01/08/2024 | report this review

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Fast Help

Service

Quality

Value

Thankyou Tegan for a very quick solution to my problem. Clear and concise instructions

Anthony Lyles - 01/08/2024 | report this review

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Online Support

Service

Quality

Value

Thank you to Ellie Metcalf for quickly helping me understand the process for migrating mass information between our two systems. Should save me a lot of work!

O G - 01/08/2024 | report this review

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Professional and good knowledge of software

Service

Quality

Value

Holly was very good. Teams meeting could not connect but we managed to do the session via phone.

Josie Mpala - 31/07/2024 | report this review

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Thank You Tomas Zhao Do Amaral

Service

Quality

Value

Excellent demo of Bright HR, he made everything very simple, easy to understand and to navigate, thank you.

Nick Booth - 31/07/2024 | report this review

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Support

Service

Quality

Value

I needed advice on changing user profiles. Call was handled very efficiently by Navada.

Mark McClean - 31/07/2024 | report this review

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Online training

Service

Quality

Value

Holly Bergin-Wadsworth was very helpful and friendly during the BrightHR training session.

Amy Coxon - 30/07/2024 | report this review

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Bright Safe & Bright HR

Service

Quality

Value

Peninsula provides an all in platform that fully supports the business. Speaking with Faiza Baria to go through the platform was very insightful. I highly recommend Peninsula services.

Laura Macleod - 29/07/2024 | report this review

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Showing me round the system

Service

Quality

Value

Shoutout to Holly Wadsworth who has shown me around Bright HR and Bright Safe, I had no idea how to use it where to look for things and Holly showed me how to navigate through the system. Very friendly as well which made my day! Thank you Holly!!

Lynsey Hughes - 29/07/2024 | report this review

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Quick Chat Function - Very Convenient

Service

Quality

Value

Highly recommend the quick chat feature, although the automated service couldn't answer my query I was immediately put through to a person who resolved it immediately for me.

Tanya Warren - 29/07/2024 | report this review

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Gabriele Phelan

Service

Quality

Value

Very efficient and helpful response to my query.

S Parker - 26/07/2024 | report this review

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Online Support

Service

Quality

Value

Hi. Please pass on my thanks to Tegan for her support with a invoice query. Although I came to the wrong department, she was extrtemely helpful in getting me the support required. Thank you

Nick Wright - 26/07/2024 | report this review

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Registration issue

Service

Quality

Value

Had an online chat with Tegan Hughes. She was helpful and although wasnt able to resolve my issue she passed it the technical team

Mark Wilson - 26/07/2024 | report this review

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Highly Efficient Support

Service

Quality

Value

Had an issue with leave entitlement whilst onboarding a new staff member. The support call was extremely efficient and the problem was resolved within minutes. Admittedly turned out to be a user mistake 😜

Rafiequa Palmer - 26/07/2024 | report this review

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Really helpful and quick service from Gabriele

Service

Quality

Value

Very helpful and answered my concerns. Gave me a full breakdown/instruction on how to proceed with what I inquired about. Job well done!

Alima Aminu - 26/07/2024 | report this review

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Bright HR Online Chat

Service

Quality

Value

Gabriele Phelan helped me today. Normally I dread online chats as they run through the same scripts for ages before transferring you to a real person who makes you wait for ages between answers. My Experience with Bright couldn't have been more different to my expectations.. One question to the chat bot, it realised it couldn't help straight away and transferred me to a real person. (Gabriele Phelan) they were incredibly responsive and replied straight away as soon as I finished typing. Issue was resolved straight away. If I could give more than 5 stars I would do. Best experience of an online chat I've ever had. :-)

Dan Lewell - 26/07/2024 | report this review

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Sterling STELLA

Service

Quality

Value

Fab coaching by Stella she helped me correct a situation and guided me through the process of correctly amending. Very patient and understanding. Many thanks

Catherine McHugh - 26/07/2024 | report this review

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Fab service from Harry

Service

Quality

Value

Harry was polite and professional on the phone what a gent

Kenny Kensington - 25/07/2024 | report this review

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Thanks for your help Gabriele

Service

Quality

Value

I got the help I needed straight away. Thank you Gabriele.

David Smith - 25/07/2024 | report this review

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Thank You Gabriele!

Service

Quality

Value

Just setting up BrightHR along with Blip and PoP. Had a few queries along the way and received such excellent service from Gabriele with prompt, helpful advice solving my issues. Thank you so much.

Michelle Moore - 25/07/2024 | report this review

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App issue resolved

Service

Quality

Value

Very prompt response to a 'Blip' app issue that we were experiencing, Thank You. Tim

Tim Edwards - 25/07/2024 | report this review

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Good Comms

Service

Quality

Value

Had a problem with updating place of work, Gabriele Phelan assisted via chat and resolved very quickly

Margaret Bryant - 25/07/2024 | report this review

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thank you Gabriele

Service

Quality

Value

was struggling for ages and then spoke to Gabriele and problem solved in minutes , thank you Gabriele

martin sage - 24/07/2024 | report this review

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Rapid resolution to my query

Service

Quality

Value

I recently contacted the Bright HR Team via Live Chat and received a quick response from Gabriele Phelan, who helped to solve my query efficiently. Thank you for your help and support!

Katherine D - 24/07/2024 | report this review

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Pop Expense Query

Service

Quality

Value

Hi I just wanted to thank Gabriele Phelan for her excellent advice and support regarding my query on Pop Expenses.

Maria Chaplin - 24/07/2024 | report this review

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Very helpful team

Service

Quality

Value

Chantelle from Bright HR was able to quickly provide me with a answer to my technical query.

David Collinge - 24/07/2024 | report this review

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Chantelle

Service

Quality

Value

Had a problem with Bright HR and couldn't access documents. Chantelle called me said she would like into it call me back. She called me back quickly and had resolved the issue for me. Very helpful and great communication.

Wendy Grey - 24/07/2024 | report this review

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Thankyou Tegan!

Service

Quality

Value

Tegan was very helpful and quickly found me what i was searching for on the system.

Lily Bateman - 24/07/2024 | report this review

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Speedy helpful service

Service

Quality

Value

Thanks to Gabrielle Phelan, for a speedy and helpful response to my visibility query. This allowed me to quickly resolve the issue.

Claire Taylor - 24/07/2024 | report this review

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Thank you Tegan

Service

Quality

Value

We already use Bright HR and Bright Safe, which we like and have used for some time. When we had our onboard session We were now interested in the payroll, rota, and clocking-in systems. I contacted the online chat, and Tegan Hughes was very helpful and booked me an appointment for the onboard training. Thanks Tegan.

Amanda Finn - 24/07/2024 | report this review

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Very helpful

Service

Quality

Value

Very helpful! Issue was resolved extremely quickly.

Gemma Norville - 24/07/2024 | report this review

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Excellent Support

Service

Quality

Value

Thank you Rabia for helping me sign-up as a new user. It was not clear before you told me that all criteria asked for a password needed to be done as per stated on the log-in. Great help. Bright is always very quick to respond and help. Thank you.

C Owen - 24/07/2024 | report this review

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Swift and clear response

Service

Quality

Value

I had a lovely lady named Ellie Metcalf deal with my query today. She was very swift and efficient and answered my question in no time. I was very impressed with the service she provided!

Georgia Lane - 23/07/2024 | report this review

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Online Assistance

Service

Quality

Value

I was struggling with a process on Bright HR, Tegan was able to help me resolve the issue quickly and without any issues.

Mandie Anderson - 23/07/2024 | report this review

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Onboarding with Zoe

Service

Quality

Value

My team and I had a great onboarding session with Zoe and it was a great success. She was patient and provided professional services which made the tutorial/training very good. The system is a must have for anyone looking into HR Management. Thank you

Femi Fashoyin - 23/07/2024 | report this review

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Tegan Hughes

Service

Quality

Value

Excellent, professional and quick customer service from Tegan at BrightHR

Maria DADABHOY - 23/07/2024 | report this review

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Thank you - ​​​​Tomas Zhao Do Amaral

Service

Quality

Value

We had a demo today and it was seamless and all questions are answered honestly and satisfactorily. Impressed with demo techniques. Well done ​​​​Tomas Zhao Do Amaral

Kamlesh Rajput - 23/07/2024 | report this review

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Thank you for the assistance

Service

Quality

Value

The assistance i had today was prompt and explained everything in clear terms

Thomas Dineen - 23/07/2024 | report this review

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Slow responses, no help

Service

Quality

Value

Took over half an hour with answers providing little or no details taking minutes between very basic questions or replies (i.e. confirming our name/organisation) for them to say we need to email support. Never volunteered any information that would have resolved the query and rarely directly answered a question leading to more questions to try and clarify. Bright HR and Bright Safe are not intuitive systems and their customer service is also not up to the task of resolving issues with it.

Ellie Stead - 23/07/2024 | report this review

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Super quick help - Thanks

Service

Quality

Value

I had a query that Ellie sorted out very quickly. She was patient, kind and understanding. Thank you Ellie :)

Phay Georgiou - 23/07/2024 | report this review

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Really Helpful staff

Service

Quality

Value

Ellie Metcalf was super helpful with a couple of website queries that I had. All solved within a few minutes and she was very polite and responsive.

Jennifer Everett - 23/07/2024 | report this review

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Bright HR

Service

Quality

Value

Issue sorted promptly and effectively.

Phil R - 22/07/2024 | report this review

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BrightSafe Onboard

Service

Quality

Value

Very informative session provided by Ewan Logsdon, answering questions and walking us through the BrightSafe App and all its features.

Gavin Wigley - 22/07/2024 | report this review

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HR Enquiry

Service

Quality

Value

Great response Ellie Metcalf

Alexis Hague - 22/07/2024 | report this review

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Very helpful

Service

Quality

Value

First time using the service and it did everything it was meant to. Very helpful & Polite service for Ellie Metcalf

Andy Kelly - 22/07/2024 | report this review

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excellent support

Service

Quality

Value

Great support and advice given to me by Tegan today. It is reassuring that there are still places you can go to get help. Thank you

andy sole - 22/07/2024 | report this review

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Log in help

Service

Quality

Value

Stella was fantastic at helping our team get sorted with logging in on blip - 1 hour later we are sorted and back up and running thanks you

niomi Tempest - 19/07/2024 | report this review

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Many Thanks Justin

Service

Quality

Value

I have been interacting with Justin Smith on the Support Desk He's a star!, so helpful, knowledgeable and patient. Thank you justin for sorting out my issue so quickly.

carly sheppard - 19/07/2024 | report this review

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Support

Service

Quality

Value

I use the support team quite a bit and the team are great and speak in a non tech way I can understand I love love love this system and can't recommend it enough!!!

Sam Shand - 18/07/2024 | report this review

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Bright HR Training

Service

Quality

Value

Thank you to Holly Bergin-Wadsworth for a great training session on Bright HR today. The training was informative and very useful, Holly explained everything really well and she was very knowledgeable about the system.

Julie Welch - 18/07/2024 | report this review

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Chloe Jones

Service

Quality

Value

I had a problem that needed sorting and Chloe resolved it straight away without asking a thousand questions like some platforms do. Her customer service was excellent and she really made my life easier today!

Molly B - 18/07/2024 | report this review

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Great Support

Service

Quality

Value

Many thanks to Michelle Farr helping me resolve an issue relating to a member of staff who had moved from full to part time work and her holiday entitlement was not showing correctly for public/mandatory holidays. I wouldn't have been able to work it out without your help :)

Melanie Ferguson-Allen - 18/07/2024 | report this review

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Kirsty Ambrose

Service

Quality

Value

Kirst gave me quick concise help with an IT issue, and gave me advice going forwards to same me time on the future. Many thanks Kirsty

Hollie Newton - 17/07/2024 | report this review

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Website support

Service

Quality

Value

Both Chloe and Ellie were really helpful with the website chat support service this morning. Got me sorted out and logged in properly, thank you!

Lynne Humphreys - 17/07/2024 | report this review

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Excellent Support from Ellie Metcalf

Service

Quality

Value

I am immensely grateful to Ellie Metcalf for her outstanding support with the Bright HR system. Her expertise and patience made the process seamless and stress-free. Thank you, Ellie, for your exceptional assistance!

Jie Li - 17/07/2024 | report this review

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Many thanks Ellie Metcalf

Service

Quality

Value

Quick and straightforward response to my query with Ellie. Great service!

Marion MacDonald - 17/07/2024 | report this review

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Live chat help

Service

Quality

Value

Contacted for the first time with a problem that got sorted straightaway, excellent service from Ellie Metcalf.

Sue Walsh - 17/07/2024 | report this review

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Help with account reset

Service

Quality

Value

Very efficient help - started a chat with automated system, which directed me to an expert - Chloe. She has resolved an issue our employee was facing in just a few minutes with only a couple of questions.

Karolina Aliukaite - 17/07/2024 | report this review

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Chloe is a gem

Service

Quality

Value

Caught Chloe twice in a couple of days and on both occasions she was excellent. Knew her stuff and we got both issues sorted really quickly.

Wesley Moore-Haines - 16/07/2024 | report this review

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