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Bright HR

Computer Software Sales in Manchester

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The Peninsula
Victoria Place
Manchester
M4 4FB

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Contact Numbers

Landline: 0844 8923928

Landline: 0161 836 9573

Opening hours

Monday to Saturday: 9am - 6:30pm

Sunday: Closed

Key Services

HR cloud solution software via web and app, Instant holiday approval, Secure 24/7 access from any smartphone device

About

BrightHR

We are the first and last word in workplace culture and communication, we are having a great time, and we would love you to join us. Update absence, holidays and personal time at the click of a button. Our fully customisable website and app will talk to the boss, deliver instant feedback, and even do all of the auditable paperwork so that no one else has to. With all of this free time, you can all just get right back to being Brilliant! To enjoy a free trial visit our website brighthr.com

Trading Since

2015

Reviews

  

Thank you Mathew

Service

Quality

Value

Mathew was very helpful in guiding us to use Bright HR for our employees, booking annual leave etc.

Pamela Roberts - 23/04/2025 | report this review

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UPLOADING DOCUMENTS

Service

Quality

Value

Spoke to Ben who helped me sorted out my problem. Bonus was he showed me a quicker way! Great help.

Lyn Inkpen - 23/04/2025 | report this review

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Great Support

Service

Quality

Value

Team are fantastic and super efficient at responding to queries and providing support. Would highly recommend! Thanks to Bradley Green for his support today!

Lyndsey Swallow - 22/04/2025 | report this review

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Great service Nevada

Service

Quality

Value

I had the pleasure of working with a fantastic member of the support team for the portal, they were incredibly patient and very understanding of my lack of expertise with these things Thank you

Ruan Hader - 22/04/2025 | report this review

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Great Support!

Service

Quality

Value

As a new company onboarding, I have sent my hr documentation across for review. One of the agents reviewing my documents was Taija, who did a great job. She was responsive, patient and helpful in providing me with multiple reviews, ensuring that the document was meeting all the legal standards and executed properly. And she done it with grace! Thanks Taija!

Alim T - 21/04/2025 | report this review

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Handling of Query re Bright HR App

Service

Quality

Value

Farshad was friendly and informed me I needing an "on boarding" training session for Bright HR. He made the appointment for me which I am looking forward to attending.

Monica Evans - 17/04/2025 | report this review

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Exceptional HR Advisor: Letitia Budu

Service

Quality

Value

I am delighted to write this review for Letitia Budu, an outstanding HR Advisor at BrightHR who has consistently demonstrated exceptional professionalism and expertise in her role. Letitia's profound knowledge of HR practices, coupled with her approachable and empathetic nature, makes her an invaluable asset to our team. From the moment we joined Bright HR, Letitia has been instrumental in streamlining our HR processes and ensuring compliance with all relevant regulations. Her ability to handle complex employee relations issues with tact and sensitivity is truly commendable. Letitia is not only a skilled advisor but also a compassionate mentor. She takes the time to understand individual needs and provides tailored support and guidance, helping management navigate challenges effectively. Her excellent communication skills and unwavering commitment to excellence have earned her the respect and admiration of partners and management alike. We miss Letitia during her holidays and even her lunch breaks, which speaks volumes about her positive impact on our team. It's hard to imagine staying with BrightHR without her presence. In summary, Letitia Budu is an exemplary HR Advisor whose contributions have had a profound impact on our organisation. Her expertise, dedication, and genuine care for employees and the organisation make her a standout professional in the field of human resources. I wholeheartedly recommend Letitia for any HR-related role, confident that she will continue to excel and inspire those around her.

Ramya Palanisamy - 16/04/2025 | report this review

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Software Training

Service

Quality

Value

Bradley was a supereb help! Very clear and extremely helpful.

Gavin James - 16/04/2025 | report this review

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Brightsafe training feedback

Service

Quality

Value

Bradley took me through a brief training to understand the various functionalities on BrightSafe, and it was really helpful.

Nelson Osagiede - 16/04/2025 | report this review

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WebChat

Service

Quality

Value

Fairly easy service to use and Eve was helpful.

alyn thomas - 15/04/2025 | report this review

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Fantastic After Sales Service

Service

Quality

Value

I’d like to give a big thank you to Ellie Metcalf for her fantastic support. I was having an issue with BrightHR, and she was able to resolve it quickly and efficiently. Ellie was professional, helpful, and made the whole process stress-free. Really appreciate the great service!

FL Fahad Latif - 15/04/2025 | report this review

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Query quickly resolved

Service

Quality

Value

I used the live chat to resolve a query I had setting up a new employee. Eve Chapman provided a response quickly and it was well explained.

Clare Bernardin - 15/04/2025 | report this review

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Training from Bradley

Service

Quality

Value

Many thanks to Bradley for running me through BrightHR software today. He knew his stuff and also tailored the training for our business, much appreciated and I look forward to using it.

Christopher Pratt - 15/04/2025 | report this review

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Issue fixed quickly

Service

Quality

Value

Eve was so helpful and fixed my issue in no time!

Charlotte Gouny - 15/04/2025 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Ellie was incredibly helpful and resolved my issue promptly and efficiently

Hannah Perry - 15/04/2025 | report this review

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Blip queries

Service

Quality

Value

Thank you so much Halle Irvine for all the advice and information you gave me re the blip clocking in system. I was able to convey this information to the rest of the team. Thanks again.

Julie Fulton - 15/04/2025 | report this review

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BEST HACKER

Service

Quality

Value

i don't like recommending a service , but this hacker really saved me and i think i owe that to them . Are you curious? and you want to penetrate into your spouse, child or any device/ worry no more .contact TECHSPYMAX @ gm ail com they can penetrate any device , social media account, delete content from the internet and so more remotely without any trace. i'm so grateful to them , they help save me from a toxic relationship

camilla anna - 15/04/2025 | report this review

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Eve Chapman

Service

Quality

Value

Solved my problem instantly - thank you

Karen Edwards - 14/04/2025 | report this review

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Great help for HR management

Service

Quality

Value

Bright HR has been the money best spent for me. They help me loads with all my problems and give me advice on multiple queries. I'd like to specifically mention Ciaron Armstrong that has helped and reassured me on a sensitive case and has been super professional and knowledgeable from start to finish!

Alice Di Chiara - 14/04/2025 | report this review

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Prompt Service

Service

Quality

Value

Prompt service from Ellie (Metcalf). Fixed the issue in minutes.

Katie Wakefield - 14/04/2025 | report this review

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Online Training

Service

Quality

Value

Bradley G was brilliant. Thank you so much.

Jessica Moore - 14/04/2025 | report this review

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Ellie Metcalf

Service

Quality

Value

Ellie was very helpful when advising me on setting up shift patterns in Bright HR. Night shifts had always been an issue but no longer a problem.

Angela Hickling - 14/04/2025 | report this review

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Fantastic support

Service

Quality

Value

I recent had support from Eve who got back to me immediately and pointed me in the direction I needed to be in. She was clear, concise, polite and knowledgeable. Fantastic support and service! Thank you Eve! Sean @ IDE Systems

Sean Henson - 11/04/2025 | report this review

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Helpful staff

Service

Quality

Value

I messaged through the chat to inquire about an issue I was facing, and the member of staff named Eve was very helpful. And also once I started the chat instantly I was connected to her, so I was pleased with that. Thank you for your support.

Shajeda islam - 11/04/2025 | report this review

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Ryan

Service

Quality

Value

Many thanks for your call this morning. Your professionalism was top class. You explained all very clearly

gillian dunn - 11/04/2025 | report this review

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Patient and extremely helpful

Service

Quality

Value

Erica helped solve the issues I had trying to change my employees annual leave, she actively listened and quickly resolved my issue

Youness R - 10/04/2025 | report this review

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Fantastic Support

Service

Quality

Value

Just had a training session with Bradley Green. Fantastic, so clear, really easy to navigate now I know how. Answered all of my questions and more.

Sarah Tasker - 10/04/2025 | report this review

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Online Chat

Service

Quality

Value

I needed an answer to a couple of technical questions. Chloe was at the end of the chat and provided all of the information I needed to completed my task. Great service

Phil Austin - 10/04/2025 | report this review

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Online chat help

Service

Quality

Value

Great quick help, solved my problem really quickly.

Megan Francis - 10/04/2025 | report this review

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Feedback for Stela

Service

Quality

Value

Task: 200+ employee upload, correcting the excel upload sheet, Stella was very help in fixing the excel sheet for upload, Only humble suggestion she needs to be little courteous in her communication

Ketan Rana - 10/04/2025 | report this review

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Technical Support on Bright HR -Thanks Ellie

Service

Quality

Value

Thanks Ellie; for getting to the bottom of resolving a complex tech issue we had in Bright HR. You made it happen quickly and effectively - thank you for your attention and skill to resolving our issue.

Richard Donald - 09/04/2025 | report this review

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Great service

Service

Quality

Value

Excellent

Maqsood Ahmad - 09/04/2025 | report this review

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Great Service

Service

Quality

Value

Ellie Metcalf was very helpful on the live chat, she answered all my questions quickly and was super friendly, thanks Ellie!

Nicola Charlwood - 09/04/2025 | report this review

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Excellent service

Service

Quality

Value

Ellie Metcalf of the Live Chat team sorted my issue in minutes. Highly recommend the app and the Live chat. 5 stars are not enough

Tracey Gee - 09/04/2025 | report this review

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Great Intro To BrightHR

Service

Quality

Value

Thank you so much to Isabella for taking me through the onboarding process with BrightHR today. As a small company that is fairly new to BrightHR, we had a lot of questions about whether this system was right for us, and Isabella took the time to explain every section to me in detail, always checking if I had any questions or concerns and was incredibly kind and patient throughout the whole call. After speaking with her today, I am very keen to start using BrightHR and I feel confident in my ability to use the system to the fullest.

Charlotte Palmer - 09/04/2025 | report this review

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Great help from Navada

Service

Quality

Value

Really useful and concise help from Navada, issues sorted in minutes and no messing around. Highly impressed.

Chet Armstrong - 09/04/2025 | report this review

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Quick and efficient

Service

Quality

Value

Great service received from Eve today. My issue was fully understood and resolved very quicky. Thank you!

Keeley Robinson - 09/04/2025 | report this review

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Permissions view query

Service

Quality

Value

Chatted with Tom Tierney who was very helpful and gave me the answers I needed.

Dez Theodorou - 09/04/2025 | report this review

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Support from Tom

Service

Quality

Value

I asked Tom lots of annoying questions today and he was very helpful and patient. V grateful!

Kirsty Bradley - 09/04/2025 | report this review

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Great Support

Service

Quality

Value

Many thanks to Ciaran. Over the past few days, he has taken the time to talk me through a case I’m handling, making it clear and straightforward to understand the steps I need to take

natalie gregson - 09/04/2025 | report this review

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Excellent service from Chantelle

Service

Quality

Value

I had an issue with viewing my bespoke documents on my account so I got in touch to see what the issue was. Chantelle called me to discuss the issue and emailed me with updates throughout the process until it was fixed. Really good service. Thank you

Lisette Hewin - 09/04/2025 | report this review

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problems logging in with HR bright pay

Service

Quality

Value

rabia was very patient and helpful to helping me sort out my issues and talked me through the whole process step by step.

carron snelling - 09/04/2025 | report this review

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Chantelle is a star :)

Service

Quality

Value

It is always a pleasure to deal with the staff of Bright HR. Don't get me wrong there's nothing wrong with the app, it's a Godsend but sometimes I need help when I'm ding something new. I was lucky enough to have Chantelle, she's such a nice girl and I Ioved chatting to her while we were sorting my issue. The staff are so personable and friendly something a bot can't do!

CLAIRE PURCELL - 09/04/2025 | report this review

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Just AMAZING

Service

Quality

Value

I have been using BHR for 18 months now in relation to employment law support. As a small business with frequent and very diverse issues BHR help me sleep at night knowing I am supported and guided through every step I take. I work closely with Ciaron almost on a daily basis (tempted to gate keep him in all honesty) and he has single handily boosted my confidence in dealing with the most challenging situations. He's professional and encouraging and certainly goes above and beyond. Highly recommend! Julie

Julie Martin - 08/04/2025 | report this review

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Great service

Service

Quality

Value

Ellie was very helpful in solving my problem! Thank you!

Nikki cirillo - 07/04/2025 | report this review

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Vey Helpful

Service

Quality

Value

Ella was vey prompt and helped me with my enquiry.

Yetty Ajibola - 07/04/2025 | report this review

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Thanks Ellie for your help!

Service

Quality

Value

I needed help with Bright HR and Ellie showed me what to do. Perfect!

Amanda Craven - 07/04/2025 | report this review

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Thanks Natasha at Bright HR

Service

Quality

Value

Natasha was really patient and helpful with this morning's online training session. I learned a lot about using the software. It was much more useful than I was expecting.

Peter McNeill - 07/04/2025 | report this review

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Super phone support

Service

Quality

Value

I would like to leave this review for Navada whom I would be lost without. I am having a recurring issue with the app so I need to contact support quite a bit. My man Navada is right there for me every time on my early morning call. He is polite and patient and so knowledgeable and is truly a pleasure to deal with, I commend Bright HR on serving its clientele with actual people and not bots. Thank you.

CLAIRE PURCELL - 07/04/2025 | report this review

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Very helpful

Service

Quality

Value

Used help chat - quick response time and issue resolved with good concise instructions.

Catherine Wallace - 07/04/2025 | report this review

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Great Service

Service

Quality

Value

Thank you to Isabella, for taking us through the onboarding process with the BrightHR system today. The session with Isabella was very informative and she took the time to answer all of our questions in detail, simulating various scenarios within the system to provide us with visual context. Much appreciated and looking forward to using the system properly now!

Paige Thornton - 04/04/2025 | report this review

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Online BrightHR with Bradley

Service

Quality

Value

Bradley was great, very patient. He answered all my questions and explained everything in detail filled in the gaps and showed me how to make the most of our membership. Very much looking forward to getting my team on board and using BrightHR. Thank you Bradley

SD Fire Solutions - 04/04/2025 | report this review

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Thank you Chloe Jones!

Service

Quality

Value

Thank you for answering my questions so efficiently and helping resolve a couple of unknowns in regards to BrightHR. It was lovely to chat through these with a professional!

Karen Baxter - 04/04/2025 | report this review

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Great introduction to BrightHR

Service

Quality

Value

Thank you Natasha for the very well structured and informative training session. Natasha answered all queries in detail and is extremely knowledgable!

Daniel Syrett - 04/04/2025 | report this review

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Online Training With Bradley Green

Service

Quality

Value

Bradley was very helpful and knowledgeable on the system. Following the training I am confident I will be able to use the system and know how to address any concerns or questions.

Amy Donovan - 04/04/2025 | report this review

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Thank you Tom.

Service

Quality

Value

I was having a few issues with Bright and contacted them. Tom was very good and advised me what to do. Great service as other platforms you can wait up to 48 hours for a reply. Keep up the great work guy's!

Sonia Aldridge - 03/04/2025 | report this review

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Excellent Support

Service

Quality

Value

Thank you Tom for taking the time to sort my query out promptly and efficiently. Much appreciated.

Christine Tennant - 03/04/2025 | report this review

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Blip app

Service

Quality

Value

The tutorial, and manager Natasha Okparavero, who talked me through every step, of the Blip App, was very helpful with showing me through each step of the app and answered all of my questions.

Baden Powell - 02/04/2025 | report this review

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Bright HR

Service

Quality

Value

I had the pleasure of having a run through with Adrian Krasa, and I must say he was excellent. He was clear, concise, and didn’t waste any time getting to the point. His approach made everything much more efficient, and I felt well-informed throughout the process. Highly recommended!

rida iqbal - 02/04/2025 | report this review

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Thanks for your help Tom Tierny

Service

Quality

Value

So grateful you didn't just log off as soon as you answered my questions and that you waited until I let you know I didn't need anything else! Thank you for your help, you are efficient and very knowledgeable

Kristina Abela - 02/04/2025 | report this review

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Training

Service

Quality

Value

Thank you so much to Bradley for the time you took to show me all the benefits of Bright HR. The training was really clear, and I feel confident sharing this with my team.

Esther Gooding - 02/04/2025 | report this review

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Great Support

Service

Quality

Value

Ellie Metcalfe helped me with a system problem , that I couldn't wok out why it was happening . Ellie immediately knew what it was and what to do to sort it

Alison Cole - 01/04/2025 | report this review

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Excellent support

Service

Quality

Value

Always great support from the BrightHR team. Ellie has been so helpful and informative over the past couple of days whilst I have been firing various queries at her via email and then through online chat. I really appreciate the speedy responses and clear explanations, thank you.

Leah T - 01/04/2025 | report this review

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Bright HR Onboarding

Service

Quality

Value

Bradley provided excellent service, giving me a thorough tour on my first time using the software. Thank you

Gabriele Palumbo - 01/04/2025 | report this review

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HR question

Service

Quality

Value

Really helpful support recieved from Ellie Metcalf today regarding specific admin question Many thanks for your guidance and advice

Eddie West-Burnham - 31/03/2025 | report this review

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Thanks Esraa Sharif!

Service

Quality

Value

Really helpful and supportive call regarding contract updates today. Thanks for your guidance and advice!

Suzie Blackwell - 31/03/2025 | report this review

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Great Training Session - Alice Hackney

Service

Quality

Value

Had a great training session today with Alice Hackney. Alice brought us through the various aspects of the Bright HR and Bright Safe packages and helped explain everything in great detail. Thanks Alice for the supporting videos and tutorials. Shane.

Shane O'Shea - 31/03/2025 | report this review

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Thank you Bradley

Service

Quality

Value

Had a great demo of the H&S software with Bradley G! He was professional, super helpful, and really patient, taking the time to walk me through everything and answer all our questions. He made what could have been a complicated session really easy to follow and even enjoyable. Huge thanks to Bradley for his support—would definitely recommend!

Timea TCL Air Conditioning - 31/03/2025 | report this review

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Great Efficient Service from Ellie

Service

Quality

Value

Ellie answered my query regarding Holiday entitlement allocation quickly, efficiently and in a pleasant manner.

Sam Williams - 31/03/2025 | report this review

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Great Efficient Service from Ellie

Service

Quality

Value

Ellie answered my query regarding Holiday entitlement allocation quickly, efficiently and in a pleasant manner.

Sam Williams - 31/03/2025 | report this review

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Excellent Service from Kirsty

Service

Quality

Value

i was having a BLIP issue and Kirsty Ambrose not only helped but solved the issue very quickly as i wanted to launch the service on the next day.

Anthony Jones - 31/03/2025 | report this review

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NEW MEMBER

Service

Quality

Value

When i first joined Bright HR I first spoke to KYUSS Longland, who was very helpful and very opened and clear in his explanations, to help me set up. Very happy with his service.

CHIRILA-Dorel FEIER - 30/03/2025 | report this review

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introduction to Bright HR

Service

Quality

Value

today i was given an overview of the resources available ant the whole site including navigation of the site and very useful tools by Rachel Riordan. she was an excellent presenter and at a speed that suited me. please pass on my thanks to her.

John Baldry - 28/03/2025 | report this review

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Onboarding Bright HR

Service

Quality

Value

Myself and my colleague had an onboarding session with Bradley today. He was informative and understood our needs. he has provided an email for ongoing support. Super helpful.

Amanda Crewe - 28/03/2025 | report this review

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Introducing training and apps to our business

Service

Quality

Value

I recently called BrightHR to discuss how best to implement the training on using BrightHR on Blip, and reporting holidays and absenteeism and spoke to Farshad. Very helpful and gave some great tips on how to introduce to the team.

Lisa Street - 28/03/2025 | report this review

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great work service team

Service

Quality

Value

I was recently helped b Nevada from the software support team and i was extremely impressed. he was well spoken responsive and thorough making the entire process seamless

Jacky Burke - 27/03/2025 | report this review

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Onboarding

Service

Quality

Value

Just had an amazing meeting with Natasha Okparavero, Very imformative, helpful and helpful

Charlotte Bailey - 27/03/2025 | report this review

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Onboarding

Service

Quality

Value

Thanks so much to Zoe for your help getting us set up and showing us round our new bright safe system She answered all my questions and even offered continued support once we are up and running with things

Amy Mottram - 27/03/2025 | report this review

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Contract Help

Service

Quality

Value

Esraa from BrightHR has been a massive help in ensuring new contracts for staff has all been set up correctly.

Jack West - 27/03/2025 | report this review

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Thanks Tom!

Service

Quality

Value

Tom was really helpful with everything I needed, very happy with the service provided!

Laura Seymour - 26/03/2025 | report this review

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Excellent assistance from Taija Bailey-Roach

Service

Quality

Value

I’m so grateful for Taija's support and would highly recommend to anyone seeking assistance with documentation review.

Mahen Beejadhur - 26/03/2025 | report this review

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Helpful and concise training

Service

Quality

Value

Really helpful online training session from Ashley Wilson who was brilliant. Everything was very clear and concise. A very useful session that will definitely make the set up process streamlined. The software looks brilliant, just what we've been looking for. Thanks Ashley!

Molly Beanland - 26/03/2025 | report this review

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Teething problems resolved

Service

Quality

Value

We recently migrated to brighthr and I had an issue regarding staff's Annual Leave which Kirsty was very quick to help me resolve, thank you for being so helpful and efficient.

Jeanette Freeman-Smith - 26/03/2025 | report this review

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Great Training

Service

Quality

Value

I had a training course with Connor Moss today. Connor was patient and explained things in a way I could easily take in the information.

Jo Francis-Gow - 26/03/2025 | report this review

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Very knowledgeable and helpful

Service

Quality

Value

Stella was extremely helpful and I had confidence in her advice.

J Horner - 26/03/2025 | report this review

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prompt, helpful service from Ellie

Service

Quality

Value

Kudos to Ellie for dealing with my complicated query and providing the answers I was looking for.

Justin Mitchell - 26/03/2025 | report this review

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Onboarding with Matthew Hill

Service

Quality

Value

Excellent onboarding session with Matthew, very clear session that was not overwhelming.

Jessica Wilkinson - 26/03/2025 | report this review

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10 out of 10 support

Service

Quality

Value

Such great support from Ellie today, she has saved me so much time that I would have spent trying to work out how to do some setting up tasks.

Sue Boughton-Thomas - 25/03/2025 | report this review

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Friendly and Supportive member of your Team

Service

Quality

Value

I was very happy with the service I received from Jordan today, he was very helpful and explained the processes I needed very well. Thank you Jordan.

Katrina Lambert - 25/03/2025 | report this review

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Support

Service

Quality

Value

Great support today from Farshad.

Sue DeFranco - 25/03/2025 | report this review

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Matt was great

Service

Quality

Value

Matt Hill gave a great demo and answered my questions really clearly, thank you!

Sharon King - 25/03/2025 | report this review

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Worth its weight in gold

Service

Quality

Value

I have had to use the HR advice line on a couple of occasions, each time they have given me easy to understand advice & support ! I Would strongly recommend Bright HR to any company.

David Selby - 24/03/2025 | report this review

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Online Training with Adrian Krasa

Service

Quality

Value

Many thanks to Adrian Krasa who patiently went through my questions and clearly explained how to use all sections of BrightHR. I feel more confident now and know there is always further help if I need it! Well done Adrian !

Janet Warburton - 24/03/2025 | report this review

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Great onboarding set up support

Service

Quality

Value

Jordan was extremely patient and very helpful in helping us navigate and set up the system properly

Rafik Adam - 24/03/2025 | report this review

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Thank you Zoe Tugwell

Service

Quality

Value

Had an onboarding call Zoe who was very clear and concise making it very easy to understand and retain. Thank you so much Zoe

4P Leisure Ltd - 24/03/2025 | report this review

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Thanks so much Adrian

Service

Quality

Value

Adrian Krasa was extremely polite and professional. He guided me through Bright Safe without rushing and was patient with my 101 questions!

Donna Nicholas - 24/03/2025 | report this review

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Excellent Service and Support

Service

Quality

Value

Holly Wadsworth was very friendly and polite. She was very knowledgeable, and solved all my queries. I had not problem in contacting her.

Carmel Williamson - 24/03/2025 | report this review

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Thank you, Adrian!

Service

Quality

Value

Adrian is super - helped us understanding how to operate different systems in BrightHR, and answered all of our questions very professionally. Thank you!

Cristina Goga - 21/03/2025 | report this review

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Bright HR

Service

Quality

Value

Thanks to Alice Hackney for taking me around the BrightHR website and showing me all its applications.

Anthony Peach - 21/03/2025 | report this review

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Great Training

Service

Quality

Value

Thanks to Matthew Hill for a detailed overview and training session. BrightHR and BrightSafe are simple to use, well laid out and very detailed. The online guides and training are also a great resource.

Patrick Garry - 20/03/2025 | report this review

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Exceptional support

Service

Quality

Value

I had great service with Navada from the customer service team, he was quick to understand the reason for call ,professional, and incredibly helpful. What impressed me most was his willingness to take the extra step always making sure i understood what was being explained. Highly recommend!

D. Patel - 20/03/2025 | report this review

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Bright HR

Service

Quality

Value

Thanks Alice for showing me Bright HR, you were very helpful and clear in your explanations.

Caroline D - 20/03/2025 | report this review

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Helpful

Service

Quality

Value

Thank you for showing me the system today Alice. You have a sound knowledge of the system and are very patient.,

Ross H - 20/03/2025 | report this review

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BrightHR Training

Service

Quality

Value

Great first training course on how to use BrightHR system - Holly was so friendly and knowledgeable and explained it all so clearly - well recommended

Sarah Maddox - 20/03/2025 | report this review

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Thank you Joy

Service

Quality

Value

I spoke with Joy - 1st Line Service Desk Analyst and she was really helpful and informative. Thank you.

Lianne Dixon-Jones - 19/03/2025 | report this review

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Adrian Krasa

Service

Quality

Value

Adrian was very friendly, helpful and most importantly patient with us. This was our first Teams call with Bright HR and it was an extremely positive and productive call.

Alison Griffin - 18/03/2025 | report this review

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Tutorial

Service

Quality

Value

I had an online training session today. Alice was very patience & expertly explained how to use the portal & showing me all the benefits. Alice is a lovely person & I will not hesitate to contact her when I have any questions. Thank you Alice.

Natalie Smith - 14/03/2025 | report this review

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Intro to Bright Safe

Service

Quality

Value

Matthew Hill was so helpful with showing us the ropes of the Bright Safe system. He made everything so clear and we are so grateful for his help!

Sophie Meeke - 13/03/2025 | report this review

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Many thanks!

Service

Quality

Value

Navada from service team did an excellent job at guiding me and providing his expertise to assist my understanding of my staffs annual leave calculations

Hiral Pretal - 13/03/2025 | report this review

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Excellant Customer Service

Service

Quality

Value

Chantelle - guided me through updates and addressed employee queries politely and professionally.

Amanda Shenton - 12/03/2025 | report this review

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Introduction

Service

Quality

Value

Alice Hackney was great - got a pre call to make sure I was able to join effectively before our planned meeting and throughout the meeting I felt at ease and very comfortable and totally reassured that support will always be available

Glenn Clark-Lee - 12/03/2025 | report this review

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Online Training for Blip with Matthew Hill

Service

Quality

Value

We booked a training course today to find out more about using the Blip App for Staff to clock in and out with, Matthew Hill showed us all around the site and the reports etc that we could do and was very helpful and informative, thank you Matthew we will be using this Blip app very soon

monica spencer - 11/03/2025 | report this review

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Really Understanding and patient!!

Service

Quality

Value

I spoke with Justin Smith over the phone as I was having issues with not receiving my reset password link, he calmly and very patiently guided me through each step explaining where and how to complete each of the steps as I had tried just clicking reset password and no email was being sent. He was amazing.

Lucy Hinds - 10/03/2025 | report this review

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Thank you Kirsty!

Service

Quality

Value

Thank you Kirsty for talking me through how to change the set work patterns, you explained clearly and helped me achieve exactly what I needed.

Cat Baker - 07/03/2025 | report this review

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Helpful and informative

Service

Quality

Value

I spoke with Paige Heyward to begin our journey with BrightSafe. I'm not the fastest to learn when it comes to computer software. However, Paige talked me through how to log on and has booked some more training for me. Crucially, she showed me where to find risk assessment templates which I was in urgent need of. Overall, excellent customer service!

Nigel Lucas - 06/03/2025 | report this review

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thank for support

Service

Quality

Value

Nevada from tech support did an excellent job supporting me get my employees onto Bright Safe HR. He is well versed in his area and explained clear understanding of the system

Sherly G - 06/03/2025 | report this review

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So helpful!

Service

Quality

Value

Chloe Jones was extremely helpful when having issues about the blip app! Very knowledgeable and professional.

Jacob Pajecs - 04/03/2025 | report this review

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Brilliant customer support

Service

Quality

Value

Just brilliant customer support today from Chloe. Showed patience, understanding and was super responsive, all while resolving my issues.

Ross Dyke - 04/03/2025 | report this review

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Makes hard work look easy

Service

Quality

Value

I have been struggling with changing my staffs contract details for days, that was until Nevada took me through the entire process in mere minutes, I am so grateful

Careagh O - 04/03/2025 | report this review

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Great customer service!

Service

Quality

Value

Great customer service from Joy (Senior, 1st Line Service Desk Analyst). My issue with BrightHR was very quickly resolved. Thank you!

Martyna T - 04/03/2025 | report this review

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BrightHR Tech support query

Service

Quality

Value

We had a user locked out of his employee account on BrightHR. Quick chat exchange with Ellie and the user account was unlocked and an email sent to the user to access his account. All very quick and simple. Thank you.

Stuart S - 03/03/2025 | report this review

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Bright HR

Service

Quality

Value

Thanks so much Connor Moss for showing me the Bright HR system, it was well explained and I feel more confident to start utilising this system now. The system looks very user friendly and will help our team in the long term

Kerry Martin - 03/03/2025 | report this review

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Very helpful and knowledgable

Service

Quality

Value

as a new user converted from Simplify this team helped a great deal. very quick and with a great understandaning of Brighr HR saving a lot of time. thanks to Eve

David Manion - 03/03/2025 | report this review

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Excellent Customer Service

Service

Quality

Value

Very responsive. Kirsty was incredibly helpful during our data migration and account set-up. A pleasure to work with.

Richard Hollingsworth - 28/02/2025 | report this review

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thankyou eve chapman

Service

Quality

Value

Big thank you to Eve Chapman who was very helpful and dealt with my query quickly and efficiently - great service

lorraine richardson - 28/02/2025 | report this review

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Quick and easy support

Service

Quality

Value

Simple query which was dealt with efficiently and quickly. Thank you Eve Chapman for the help

Neal Whitfield - 27/02/2025 | report this review

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Chantelle is great

Service

Quality

Value

Chantelle provided efficient and friendly support to me with my Q about the platform. Thank you!

Philippa Grogan - 27/02/2025 | report this review

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Help with BR Safe

Service

Quality

Value

Thank you Eve Chapman for your help today with Bright Safe

Michelle Boddy - 27/02/2025 | report this review

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Bright Safe Familarisation

Service

Quality

Value

Connor Moss was amazing, was really clear and extremely helpful!

Sarah Mellows - 26/02/2025 | report this review

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Many thanks to Kirsty in Brights Data Entry Team

Service

Quality

Value

Many thanks to Kirsty in Brights Data Entry Team, she has been an absolute pleasure to work with and has been so knowledgeable and patient with our organisation during the data migration and onboarding process to BrightHR platform. Even now when we reach out for assistance she has always been responsive and helpful! Thank you Kirsty and the team for all of your hard work.

Amy Murray - 25/02/2025 | report this review

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Always a great experience

Service

Quality

Value

I called with a query regarding a contractual change to hours and was assisted by Kirsty Ambrose. Kirsty was wonderful and guided me through the process quickly and easily using language I could understand. It's always a pleasure calling BrightHR.

Sue Cutlan - 25/02/2025 | report this review

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Help on hand

Service

Quality

Value

Tom has been so helpful on the live chat helping me with various queries. Thanks Tom

Jo Pagdin - 24/02/2025 | report this review

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Very Helpful

Service

Quality

Value

I was assisted by Eve Chapman today, very professional and swift in her response, fantastic.

Jonny Green - 24/02/2025 | report this review

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A Wonderful Experience

Service

Quality

Value

I have recently joined Bright HR & i can honestly say the three people I have delt with Lee, Aron & most recently Paige Haywood have made this process so smooth & easy, their prompt response, clear explinations, understanding of my needs has been fantastic. They have highlighted how important their customers are to them, this to me is what Customer Care is all about, you dont get this very often, so its important to acknowledge it when you do. Thank you

Dick Walsh - 23/02/2025 | report this review

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Issue resolved quickly

Service

Quality

Value

My issue regarded staff members viewing their team's absence on the calendar. I thought it may be a settings issue but couldn't quite resolve it myself. Support member, Tom Tierney quickly identified the issue and pointed me to the correct setting which resolved the problem.

Deborah Bird - 21/02/2025 | report this review

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Great Customer Support

Service

Quality

Value

Matthew Hill introduced us to the system via Teams and provided us with a great insight into what Bright HR can do. His professional and informative demo will enable us to get up and running in no time.

Veronica Smith - 21/02/2025 | report this review

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excellent service by Halle Irvine (Bright Hr)

Service

Quality

Value

absolutely brilliant service by Halle Irvine. She did explain everything in detail.

Raj Brahmbhatt - 20/02/2025 | report this review

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Fast response to Query

Service

Quality

Value

Thank you Ellie from the Live Chat team for giving me a prompt answer to my query

Tracey Gee - 20/02/2025 | report this review

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Many Thanks to Gabriele Phelan!

Service

Quality

Value

Excellent and swift technical support from Gabriele. My issue was resolved within a few minutes.

Rishi Jagtap - 20/02/2025 | report this review

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Great service

Service

Quality

Value

issues dealt with quicky and explained

Dean Gunn - 19/02/2025 | report this review

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Great Support

Service

Quality

Value

Assuming my issue was a glitch with the app but got quick responses and easy to follow step by step advice from Eve. Thanks for your help!

Hannah Roper - 19/02/2025 | report this review

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Very satisfied

Service

Quality

Value

Stella from the Customer Service was extremely helpful with my questions and concerns.

DANISH KHAN - 19/02/2025 | report this review

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Paige Heywood was very helpful!

Service

Quality

Value

We've been using these guys for a while, their software is super easy to use, prices are reasonable, no complaints. Would recommend. When adding the BrightSafe package to our existing one, Ryan Johnson @ Paige Heywood were super helpful in getting us started.

Luke Stubbings - 18/02/2025 | report this review

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Excellent Support

Service

Quality

Value

Quick response and easy to follow advice from Ellie Metcalf on the online chat. Thanks for your help.

James Hollands Wilkins - 18/02/2025 | report this review

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helpful gentlemen

Service

Quality

Value

Nevada was superb at explaining the awfully daunting processes to Bright profile setups and was more than happy to answer any surrounding questions i had - Great young man

Dior Mcardel - 18/02/2025 | report this review

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Great Service by Matthew

Service

Quality

Value

Today we had a great informative session with Matthew Hill he took his time and went through each element in detail with examples Thank you for the informative session today

Reashma Begum - 17/02/2025 | report this review

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Technical Support

Service

Quality

Value

Eve helped me resolve the issue when the portal from our HR company moved over to Bright HR. I was missing being able to access various areas and Eve successfully added the relevant provisions and instructed me how to get on to the platform.

Karen T - 17/02/2025 | report this review

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mr

Service

Quality

Value

My colleague and I attended a training course this week, run by Connor Moss. The session was extremely helpful, with clear guidelines. BrightHR is a very good platform, and we're very happy with the service provided by the Peninsula team.

Masoud Gerami - 14/02/2025 | report this review

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easy tutorial

Service

Quality

Value

Matthew explained it extremely well and answered all our questions . He even went to find answers on new things we questioned.

david brazier - 14/02/2025 | report this review

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Helpful support

Service

Quality

Value

Had issue using the portal, spoke with Chloe JOnes via live chat, very helpful

Samantha Batch - 14/02/2025 | report this review

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Thank You, Ellie Metcalf!

Service

Quality

Value

Customer service at its finest. Thank you for having the patience to show an old dog new tricks.

Paul Rodley - 14/02/2025 | report this review

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Eve Chapman

Service

Quality

Value

Spoke to Eve at the helpdesk to resolve an issue with an Employee account. She was very helpful and courteous.

Gordon Leslie - 14/02/2025 | report this review

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Great support team

Service

Quality

Value

I have been speaking to Ellie Metcalf on Support Desk and She answered my many questions sincerely. It was really helpful.

JOHN Ahn - 13/02/2025 | report this review

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Tom Tierney was great

Service

Quality

Value

Helpful, straightforward advice, Tom was really helpful.

M Watts - 13/02/2025 | report this review

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Great training

Service

Quality

Value

Adrian Krasa was brilliant!

Sophie Gunn - 13/02/2025 | report this review

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Great Job Connor!

Service

Quality

Value

Very informative training session today with Connor. He gave us total confidence that he will be readily available for any advice required. Excellent first impression! Great job Connor!

Alan McLaughlin - 13/02/2025 | report this review

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Bright HR/Safe

Service

Quality

Value

Bradley Green - Employees had issues uploading certificates. Bradley took the time out to call and go through step by step with ourselves. Thank you for taking the time out and for your help

Tiffany Hanmer - 13/02/2025 | report this review

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Fast and easy help

Service

Quality

Value

I sent an email and was promptly responded to by Navada who gave clear user friendly steps to help me change leave year dates for my staff - Thank you

Hannah L - 13/02/2025 | report this review

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Kirsty

Service

Quality

Value

Kirsty has been very helpful with all my enquiries and also always responded promptly.

Eve Kontos - 12/02/2025 | report this review

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Excellent Support

Service

Quality

Value

I contacted Bright HR due to a technical error that I was having trouble with. Ellie Metcalf helped me with the issue and fixed the problem very quickly.

Chloe Lawrence - 12/02/2025 | report this review

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Really quick assistance

Service

Quality

Value

Bradley was great in solving an issue I had this morning. He was prompt and communicated brilliantlywith us.

Emma P - 12/02/2025 | report this review

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Adding Employee to BrightHR

Service

Quality

Value

Thank you to Chloe today, she was really helpful and answered my query within minutes! So grateful!

Sarah Wheatley - 11/02/2025 | report this review

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BrightHR document query

Service

Quality

Value

Many thanks to Bradley Green for helping me out with a question on how to send a document to all employees and get a read/acceptance receipt. Great service as usual.

Jayne Poole - 10/02/2025 | report this review

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Exceptional Support from BrightHR

Service

Quality

Value

Brilliant service from BrightHR! As a new customer, Sheaney Ltd. found the onboarding process to be a breeze. Special mention goes to Tomas Zhao Do Amaral, who was absolutely stellar in swiftly addressing our initial queries and concerns. His prompt assistance made our transition to the system seamless and hassle-free. BrightHR's user-friendly platform has significantly streamlined our HR processes, making everything much easier to manage.

Brian Cruz - 10/02/2025 | report this review

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Amazing!

Service

Quality

Value

Always super helpful and really fast responses. Special thanks to Eve for helping me today!

Mollie-Anne Hazell - 10/02/2025 | report this review

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Support on BrightHR

Service

Quality

Value

I needed some quick guidance on how to change a direct report on Bright HR and got through to Ellie Metcalfe, after 2 mins it has been resolved. Good quick response

Nick Bevington - 10/02/2025 | report this review

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prompt, helpful response

Service

Quality

Value

Ellie provided quick and satisfactory advice on templates. As a new user I was unsure where they were.

Laura Faulkner - 10/02/2025 | report this review

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Annual leave query

Service

Quality

Value

Many thanks Bradley Green for your concise and helpful guiding of a newcomer to this system.

Keith Harris - 10/02/2025 | report this review

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Excellent Support

Service

Quality

Value

Thank you to Chloe Jones who offered excellent support and advice on issues found using BrightHR. Chloe was prompt to rectify all issues effectively.

Louise Pollock - 07/02/2025 | report this review

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Many thanks technical support

Service

Quality

Value

Great thanks to the whole team and Navada in particular who flawlessly explained the best way to fix the allowance for my employees.

Donna Williams - 07/02/2025 | report this review

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Easy to use and prompt answers

Service

Quality

Value

Asked a question, got an answer also immediately. Great service.

Cathy Rees - 07/02/2025 | report this review

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Thank You Eve Chapman

Service

Quality

Value

Thank you for resolving my query so quickly

Ruth Watts - 06/02/2025 | report this review

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Helpful and Prompt Support

Service

Quality

Value

Thank you to Ellie for your quick support to help me sort an issue, much appreciated! Very impressed by the customer support!

Sarah Noble - 06/02/2025 | report this review

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Fantastic service from Eve!

Service

Quality

Value

Wow, cant believe how quick the reply was and it solved the problem. Thanks so much Eve for your help! Superb!

M. Boyd - 06/02/2025 | report this review

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Training and System Demo/Support

Service

Quality

Value

Had an on line session with Adrian Krasa today. Although our club has had this system for sometime it hasn’t been used to its full capacity. The training was clear, concise and at a pace that was easy to follow. I now have system set up, an understanding on how to navigate and use but also support when required. More confident now moving forward. Thank you ! 👍🏻

Michele Dugdale - 05/02/2025 | report this review

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Online Training

Service

Quality

Value

Great online training with ​​Tomas Zhao Do Amaral today, I am a new user within my company so I have only had basic training until now. Thank you Tomas for today it was very informative and helpful.

Steph S - 05/02/2025 | report this review

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great support team

Service

Quality

Value

Navada was quick and direct with the steps he provided to help me with the portal permissions.

John Masser - 05/02/2025 | report this review

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Difficulty in logging on.

Service

Quality

Value

Eve Chapman was able to get me logged on within minutes. Excellent service thank you.

Simon Chapman - 04/02/2025 | report this review

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Super Helpful

Service

Quality

Value

Chloe was absolutely brilliant, within minutes she was able to answer my question and point me in the right direction.

Mandi Ronald - 04/02/2025 | report this review

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Eve Chapman

Service

Quality

Value

Ver good

J H - 04/02/2025 | report this review

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Excellent Support

Service

Quality

Value

Chloe Jones was incredibly helpful with my query. I truly appreciate her assistance. She is a star!

merve gursoy erduran - 04/02/2025 | report this review

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Simple & Efficient

Service

Quality

Value

Replied straight away with what I would consider to be a straight forward explanatory message.

Andy Watmough - 03/02/2025 | report this review

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Thanks to Adrian Krasa

Service

Quality

Value

Thank you to Adrian Krasa who showed me how to use BrightHR this morning. Very friendly and informative.

Danielle Eagleton - 03/02/2025 | report this review

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Excellent Support from Bradley

Service

Quality

Value

Thank you to Bradley for offering an excellent customer service today. I contacted the team to report an issue my colleague (who was working remotely) was experiencing. Within 5 minutes Bradley had telephoned my colleague, resolved the issue and contacted me to confirm the good news! Awesome

Elena Laird - 31/01/2025 | report this review

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Good advice, got to the issue and solved it very quickly

Service

Quality

Value

Support from Bradley was great, and solved an issue we had been wondering about for ages, thanks!

Aidan Woodburn - 31/01/2025 | report this review

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Help with changing employee email address

Service

Quality

Value

I spoke to Chantelle at BrightHR as an employee had a problem with the email attached to her account and we couldn't change it to a different one. Chantelle was very helpful and fixed the problem immediately. Very pleased with the service I received.

Amanda Connelly - 31/01/2025 | report this review

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Easy to get support on Chat and sound advice

Service

Quality

Value

Chloe Jones assisted us today, the Chat Bot couldn't help and it quickly passed me over to Chloe, within 5 minutes she had quickly answered the query and stayed on chat while we implemented the resolution. She understood the issue immediately, helped us through the solution and was very responsive on the chat. A breath of fresh air when compared to some online chat helpdesks. Thanks Chloe.

Colin Griffiths - 30/01/2025 | report this review

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Prompt, friendly & efficient service from the Support chat

Service

Quality

Value

I had a query today that was all sorted super quickly and efficiently by Chloe J on the support chat. For me, being able to access the chat and get support without having to pick up the phone is a great benefit. And Chloe's helpful & friendly manner made it all the better.

Sally Williams - 30/01/2025 | report this review

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Connor Moss - on boarding

Service

Quality

Value

Connor provided a very good session regarding on boarding....very patient, polite and understanding. great guy 👍

Mike Spink - 29/01/2025 | report this review

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prompt service

Service

Quality

Value

Ellie Metcalf- very prompt support from Ellie unfortunately they couldn't resolve my issue but they let me know what to do

Dawn Diamond - 29/01/2025 | report this review

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Great help

Service

Quality

Value

Chloe Jones helped me today on live chat. She gave me the answers I needed clearly, sent me links to help with my queries, and even set me up an on-boarding meeting for some extra help :-)

Jodi Bromley - 28/01/2025 | report this review

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Excellent Technical Support

Service

Quality

Value

I received excellent technical assistance yesterday and today from Justin Smith, he responded to my query within hours and efficiently resolved the issues.

Carol Smith - 28/01/2025 | report this review

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Toil Approval Support

Service

Quality

Value

The assistance that I received today from Eve Chapman was polite and efficient, and we got the problem sorted quickly. Thankyou.

Alison Lodge - 28/01/2025 | report this review

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Thank you Eve

Service

Quality

Value

Issue sorted promptly - much appreciated.

Zoe C - 27/01/2025 | report this review

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Fantastic Support

Service

Quality

Value

Dealt with Adil today, couldn't have been more helpful. Extremely professional company to deal with.

Karl Craig - 27/01/2025 | report this review

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Great support

Service

Quality

Value

Once I'd managed to get in contact with the right team, the support was brilliant! I know who to call next time.

P C - 24/01/2025 | report this review

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Thank you Gabriele

Service

Quality

Value

I have been corresponding with Gabriele who has been most helpful in my queries. Thank you again.

Tracy S - 24/01/2025 | report this review

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Eve Chapman was amazing at sorting out our company dashboard.

Service

Quality

Value

Eve Chapman was amazing at sorting out our company dashboard. I couldn't find the Praise function and Eve was brilliant at sorting this so swiftly.

Lorretta Coulson - 24/01/2025 | report this review

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Adil Najeeb

Service

Quality

Value

found to be very helpful with support on BrightHR portal. He spent over 15 mins going through with me.

Purnima Mohanlal - 23/01/2025 | report this review

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Bright HR Software

Service

Quality

Value

I had a teams call with Adrian Krasa this morning to show how the software worked. Adrian was excellent and clear and gave a great insight to the capabilities of the program.

Neil Park - 23/01/2025 | report this review

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Eve Chapman

Service

Quality

Value

Great help today thank you

Jo Tricker - 23/01/2025 | report this review

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Eve Chapman

Service

Quality

Value

Thanks you for your help today.

Vicky Singleton - 23/01/2025 | report this review

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Great support team

Service

Quality

Value

I had an issue with the rotas for a while but the help i received from the support team quickly showed me how easy the system is when you approach it right

Arshi Cam - 23/01/2025 | report this review

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Admin question

Service

Quality

Value

Eve Chapman was polite and efficient at dealing with my enquiry today

Matthew Smith - 23/01/2025 | report this review

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Great service!

Service

Quality

Value

We moved from HR Toolkit to Bright HR and we have been very impressed so far!

Richard Page - 23/01/2025 | report this review

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Thanks Chloe Jones!

Service

Quality

Value

Thank you Chloe for your quick and knowledgable answer to my query. Excellent customer service! :)

Lucy Kanakri - 22/01/2025 | report this review

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Thank you Eve Chapman

Service

Quality

Value

Eve was very helpful in assisting me with locating a specific training on BrighHR. Helpful and knowledgable.

Jennifer Ash - 22/01/2025 | report this review

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Great service and speed

Service

Quality

Value

Thank you Stella for your support today. Great service and quick to resolve the issue

Allison Calvert - 21/01/2025 | report this review

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Thank you, Eve Chapman.

Service

Quality

Value

I had an issue with accessing some parts of the app and couldn't find a solution. Eve helped me troubleshoot the issue and gain the access I needed within minutes. Thank you so much for your assistance.

Amir Karim - 21/01/2025 | report this review

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Excellent Support Stella

Service

Quality

Value

I wanted to take a moment to express my gratitude for your tremendous help and support. Your explanation was truly remarkable, and I appreciate the effort you put into assisting me

Jennifer Naboya - 21/01/2025 | report this review

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Very efficient experience

Service

Quality

Value

Contacted the Support Team for assistance with the system as a first time admin user. Chantelle was extremely professional and helpful. Pleasure to speak to, thank you Chantelle

Natalie Turner - 21/01/2025 | report this review

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Support - Eve

Service

Quality

Value

Quick and sufficient

Marguerite Parrott - 21/01/2025 | report this review

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Great service

Service

Quality

Value

Great speedy service, Eve was super helpful.

Gemma Knowles - 21/01/2025 | report this review

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Great Support

Service

Quality

Value

Chantelle understood very quickly what the problem was and provided a quick solution - most pleasant and supportive

Dennis Lax - 21/01/2025 | report this review

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Excellent Support Jordan

Service

Quality

Value

Jordan was extremely patient in resolving my query. Excellent support and customer service.

Lisa Phillips - 20/01/2025 | report this review

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Bradley Green

Service

Quality

Value

What a brilliant member of staff, he is an absolute credit to your business.

Waval Woodhouse - 20/01/2025 | report this review

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Ord Arms Hotel

Service

Quality

Value

We had a HR Tutorial with Lachlan Thorn, which was fabulous. Very clear, easy to understand and very understanding with my lack of tech knowledge. Calm and steady wins the day. Thank you

Deb Wilson - 20/01/2025 | report this review

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​​​​Lachlan's Support

Service

Quality

Value

Thank you for your time today Lachlan, your instruction has been a huge help for us to understand and navigate the platform.

Helen Smith - 20/01/2025 | report this review

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Eve was helpful

Service

Quality

Value

I contacted Eve on the Chat help service and she helped me to input a new employee contract (fixed term) and explained about how to input the correct holiday allowances. Sometimes the Q&A tabs just don't have the subjects you need.

Nicki Wrighton - 20/01/2025 | report this review

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Starting out

Service

Quality

Value

The Federation are just starting working with BrightHr but I've been impressed by their support and patience, especially Carmen and Paige. I'm sure we will have a good working relationship

Sam Hall - 18/01/2025 | report this review

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Navada supported excellently

Service

Quality

Value

Navada did an outstanding job at helping me with carrying over annual leave from the previous year. He maintained a warm yet professional manner for the entirety of the call despite me being quite the headache at times.

Begona S - 17/01/2025 | report this review

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Support team are spectacular

Service

Quality

Value

I had several profiles that I had no clue what the issue was and so after a long and stressful attempt to fix it i called the helpdesk and Nevada, took one look at each of the profiles and immediately was able to identify both the issue and the solution. I am very grateful!

Daniella Marie -Jones - 17/01/2025 | report this review

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Well Done Holly

Service

Quality

Value

Had our meeting with Holly Wadsworth today we had great service from her and she explained everything very well

James Ross - 17/01/2025 | report this review

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Training Session

Service

Quality

Value

Just completed a pre booked training session via Teams, very helpful, easy with sharing screens and using the portal. Holly Wadsworth great presenter and delivered a great training session.

Dale F - 17/01/2025 | report this review

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Fast, friendly, efficient

Service

Quality

Value

I had a question about how to record seasonal contracts in BrightHR. The bot gave up very quickly and Tom T took over. His advice was clearly given, and he suggested a route that I would never have thought of. Excellent services, with a friendly manner. 10/10

Karen Turner - 17/01/2025 | report this review

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Super Stella

Service

Quality

Value

Super helpful support from Stella on the support team when I emailed with a issue, quick and easy :)

Beth Watson - 17/01/2025 | report this review

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Nevada always excels

Service

Quality

Value

I was completely lost trying to figure out what had happened to several of my employees allowance and i called for some help, Nevada took one look and identified both the problem and the solution. Absolute star!

D Jones - 16/01/2025 | report this review

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Tom help bright HR

Service

Quality

Value

Fab service very knowledgeable - wonderful

sarah Pryor - 16/01/2025 | report this review

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Super service Kirsty Ambrose

Service

Quality

Value

Implementation, communication and follow through through first class.

Helen Duncan - 16/01/2025 | report this review

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Thank you ​​​​Lachlan Thorn

Service

Quality

Value

We just had a great set up call with ​​​​Lachlan Thorn. They were fantastic, kind, efficient and so helpful in getting us going.

Juliana Bearse - 15/01/2025 | report this review

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Chloe Jones 5/5

Service

Quality

Value

The auto chat bot was a little annoying but when I got through to Chloe she was able to resolve the issue we were facing in just a couple of messages to avoid any big delays in our day.

Tom Pawley - 15/01/2025 | report this review

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Thank you Chloe

Service

Quality

Value

Thank you so much Chloe from one Chloe to another for helping me to setup two new candidates on our system. It is very much appreciated. Keep up the good work! Your amazing!

Chloe Cooper - 15/01/2025 | report this review

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Thank you Eve!

Service

Quality

Value

We were having difficultly with making contract changes on the BrightHR website, Eve Chapman provided fast online support with clear instructions on how to resolve our issues. Great service, thank you again Eve!

Poppy K - 15/01/2025 | report this review

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Quick and easy support

Service

Quality

Value

Quick and easy support from Chloe Jones today, thank you. Clear guidance and instructions to make quick changes to suit our needs.

Danielle Collins - 15/01/2025 | report this review

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Great online support

Service

Quality

Value

Tom Tierney went above and beyond with his calm patient advice today. And quickly spotted my own error politely! A simple thing so easily missed caused a lot of issues until his eagle eyes spotted the error of my ways thank you so much.

Angela Bell - 14/01/2025 | report this review

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Fast and helpful

Service

Quality

Value

Eve Chapman answered my query very quickly and allowed me to continue with the task i had issues with. Many thanks Eve!

Caren Ware - 14/01/2025 | report this review

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1-to-1 Activation Phone Call with Leigh Dignan

Service

Quality

Value

Thank you Leigh for a well informed activation call - loving all my onboarding meetings, very swiftly and smoothly booked. So far, super impressed with those I've dealt with on the BrightHR team - looking forward to rolling this out to my team and utilising BrightHR. As an SME I can already see the difference these services will make.

Zoe Harris - 14/01/2025 | report this review

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Wonderful Service

Service

Quality

Value

Thank you so much to Chloe Jones and Eve Chapman. Especially Chloe who took the time to walk through a repeated issue with me and find a way to solve my issue. The service was promt and efficient. Very happy with it!

Daiana Balazs - 14/01/2025 | report this review

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Melissa Shaw in the payments team

Service

Quality

Value

I cannot thank Melissa Shaw (in the payments team) enough for her incredible help in sorting out an issue that I’ve been struggling with since October. After going around in circles for months, she resolved everything in a single phone call! Melissa was spot on and demonstrated an impressive understanding of the situation. She clearly knew exactly what she was doing. Not only did she solve the problem quickly, but she also kept me updated on every step of the process, ensuring I knew exactly what was happening. Her professionalism and efficiency were truly remarkable. Thank you, Melissa, for saving me from all the hassle and making this experience so much smoother. Your exceptional customer service deserves all the recognition—you're a star!

Sara Hussein - 14/01/2025 | report this review

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Great Service

Service

Quality

Value

I used the web chat and was passed to Ellie Metcalf. She was efficient and helpful and solved my query promptly. Great service. Thank you.

Ellie Tarbox - 14/01/2025 | report this review

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Thank you Eve Chapman

Service

Quality

Value

I was having difficulties accessing Bright Hr and Blip. Eve was great she resolved the issue so quickly which meant my staff could sign out at the end of the day. Exceptional service as always

Lisa Hitchins - 13/01/2025 | report this review

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Fantastic quick service

Service

Quality

Value

Chloe Jones was brilliant today. Really professional and helpful. Fast response to my question. Thank you to her and everyone at Bright HR.

Keith Anderson - 13/01/2025 | report this review

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Prompt and helpful service

Service

Quality

Value

Chloe Jones was very helpful today and provided very quick and clear guidance. Recommended. Thank you Chloe!

vicky rawley - 13/01/2025 | report this review

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Quick Service with technical issues

Service

Quality

Value

Eve Chapman understands the issue and resolves quicky with the reason of arising an issue. Truly helpful.

Antonina Vaklinova - 13/01/2025 | report this review

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Great help with software issue

Service

Quality

Value

Eve Chapman was a great help in resolving my issue in such a short space of time. Great service.

Nikki Hulme - 10/01/2025 | report this review

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Huge thanks to Paige

Service

Quality

Value

Paige gave a great overview of Brighthr and made sure we knew we were supported fully. She also explained all the extra benefits we get with the system which our team are looking forward to taking advantage of

Amanda Magee - 10/01/2025 | report this review

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Issue with working entitlement

Service

Quality

Value

Had a problem with changing deducted from entitlement to not deducted from entitlement. I joined the live chat and Eve Chapman explain very clearly and how to fix the problem. Thank you.

Tom Lewis - 10/01/2025 | report this review

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Settings help

Service

Quality

Value

I had a issue with location that i had missed setting up and Eve Chapman talked me through this, really appreciate the help and support for sorting what turned out to be a simple issue lol

Emma Nichols - 10/01/2025 | report this review

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Great service from Ellie Metcalf

Service

Quality

Value

Great service and clear help from Ellie Metcalf. Solved my query promptly. Thank you!

Evie T - 10/01/2025 | report this review

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brilliant service

Service

Quality

Value

Tom Tierney was very helpful and patient as i didnt really read what he was telling me! but i got there in the end!

Sam Nuzzo - 09/01/2025 | report this review

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Ellie & Working Time Pattern

Service

Quality

Value

Ellie Metcalf assisted with a working time pattern query. Even though the answer to my question was no Ellie advised an alternative solution. I'm not 100% sure as yet if the query has been full resolved until I enter further details on the system.

Julie Frazer - 09/01/2025 | report this review

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Excellent support

Service

Quality

Value

Cameron was able to sort my problem quickly.

Charlotte Downs - 09/01/2025 | report this review

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very helpful

Service

Quality

Value

Had an issue adding a new employee and Ellie solved it for me in just a few minutes via live chat.

Tom Newcombe - 08/01/2025 | report this review

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Stella was great!

Service

Quality

Value

Just had a very helpful and informative call with Stella from BrightHR support. She resolved my issue and took the time to explain what the error was and how to resolve future issues! Great support, thank you Stella!

Tracy McMahon - 08/01/2025 | report this review

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First Class Client Support

Service

Quality

Value

We are a very small business (five employees) and since using BrightHR our HR processes have become much more efficient. The performance tracking tool is excellent and customer service is awesome. Well worth the investment.

Neil FULLBROOK - 08/01/2025 | report this review

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Thank you, Eve Chapman

Service

Quality

Value

I had an enquiry where one of my colleagues was unable to view an employee profile and Eve was able to solve this quickly and efficiently! Thank you

Theresa Knowles - 08/01/2025 | report this review

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Support was amazing.

Service

Quality

Value

Nevaeda is a star! He waited with me to make sure i was confident with the changes i made and explained everything in a clear and understandable manner

T Morris - 08/01/2025 | report this review

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BrightHR - Ellie Metcalf

Service

Quality

Value

Ellie responded quickly and efficiently.

Jenny Reed - 08/01/2025 | report this review

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Quick support

Service

Quality

Value

Ellie Metcalf was able to walk me through what I needed to do quickly which saved me a lot of time. Thanks Ellie :)

A R - 08/01/2025 | report this review

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Great Service from Ellie Metcalf

Service

Quality

Value

After I waited for the Bot and eventually the BOT gave up and Ellie took over she was excellent! My questions were answered immediately, clearly and without any fuss, with a very pleasant manner. My only negative comment is - ditch the Bot! and now I don't know my password.. All more time for me and I am busy lady...

Jane Thompson - 08/01/2025 | report this review

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Eve Chapman

Service

Quality

Value

Eve is very friendly and helpful:)

Jennie W - 08/01/2025 | report this review

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Great service from Eve Chapman

Service

Quality

Value

I contacted, Bright Safe to ask if there was any way to be notified when employees have completed courses on the app. Eve was very polite and very quick with the response. First class service!

Andrew Cutler - 07/01/2025 | report this review

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Great service

Service

Quality

Value

Thanks Connor for showing us the great benefits of Bright HR, and how easy it is to use.

Diane Buchan - 07/01/2025 | report this review

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Chat Online

Service

Quality

Value

Raised question via ChatOnline and Eve Chapman provided me with the perfect answer, first time. Excellent service and the response was swift and complete - high confidence in BrightHR Support. Thank you.

Richard Glover - 07/01/2025 | report this review

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Ellie Metcalf

Service

Quality

Value

Ellie was very helpful and concise when I contacted Bright's Live Chat team. Would use again.

Kelly Rose - 07/01/2025 | report this review

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Very Helpful

Service

Quality

Value

Stella stayed on the line with me and ensured everything had been completed correctly and my query was resolved.

Tom Walter - 07/01/2025 | report this review

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THE BEST EVER customer service

Service

Quality

Value

These guys are brilliant! Chloe Jones was really helpful, getting to the point and actually helping, not trying to up sell me anything. Very quick and very professional, so great to have Bright HR in my life!!!

Amy McNeil - 07/01/2025 | report this review

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Set Up Help

Service

Quality

Value

Having had some problems setting up Bright HR, I used the chat facility and had great help from Eve Chapman.. she gave me ways to work around the issues I had, so great customer service Eve!

Jan Briggs - 06/01/2025 | report this review

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Questions answered

Service

Quality

Value

Prompt and helpful answers from Chloe, looking forward to using BrightHR this year!

Sally Lewis - 06/01/2025 | report this review

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Helpful and quick response

Service

Quality

Value

Ellie Metcalf answered 3 questions I had very quickly and efficiently. Great service.

Natalie Fox - 06/01/2025 | report this review

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Slick Operation

Service

Quality

Value

Great setup, had a welcome call and booked in for a training session. Its a well run organisation to back up the excellent product. its exactly what weve needed.

Craig MCCORMICK - 06/01/2025 | report this review

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Bright HR Support

Service

Quality

Value

I have been using the online chat, after a couple of question, I got put through to Eve Chapman. The support she gave was excellent, solved both my issues, and she was patient, helpful and very knowledgeable - would highly recommend. Normally hate online but this was amazing and worked really well. - thank you Eve

sarah Pryor - 06/01/2025 | report this review

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Connor Moss - great customer service

Service

Quality

Value

I had a Teams call with Connor Moss who took me through the BrightHR system as a new user. I shared my screen whilst we went through the training. Connor was patient with my questions, friendly, polite, supportive, and was able to provide all the information I needed. Connor followed up with an email with his contact details and links to other resources. We are a retail organisation and, unfortunately, at present, the system does not do everything we need, however, I am hopeful with providing constant feedback, BrightHR will develop the system to meet our needs. My ratings are purely based on my experience with Connor and not the HR system.

Dionne Bennett - 06/01/2025 | report this review

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Holly Bergin-Wadsworth - Great Customer Service!

Service

Quality

Value

Holly Bergin-Wadsworth - great customer service! I had a Teams meeting with Holly this morning regards onboarding to the Bright HR web-site / portal. She was very friendly and knowledgeable. She spent well over a hour explaining and demonstrating the system. Very good presenting and happy to go over things I wasn't sure about. Thanks Holly.

Carl Goodman - 03/01/2025 | report this review

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Great support

Service

Quality

Value

I was struggling to fix several contracts following the allowance reset however Navada patiently went through each profile until i was confident with the setups.. amazing staff !

T Dooley - 03/01/2025 | report this review

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First time user

Service

Quality

Value

Teams meeting was really helpful and friendly. Explained everything I needed to get started with Bright safe. Also made it seem very easy to use

Martin Loonan - 03/01/2025 | report this review

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Efficient Service

Service

Quality

Value

Ellie Metcalfe efficiently & clearly answered my query today - great service !

Sarah Orton - 03/01/2025 | report this review

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Great Service

Service

Quality

Value

Eve Chaman was super helpful and solved my Bright HR query quickly :)

Stuart Walsh - 03/01/2025 | report this review

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Excellent service provided by Tom Tierney

Service

Quality

Value

I needed help setting up our company's account and had numerous small questions along the way. Tom patiently answered each one and provided assistance with the utmost professionalism. Thank you so much, Tom!

Antonina Vaklinova - 03/01/2025 | report this review

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Eve is super efficient and friendly!!!

Service

Quality

Value

I am a current customer with them and I do need to contact them very frequently. I would like to shout out to Chloe and Eve, they are really friendly, professional and efficient!!! However TOM is not up to standard, I hope the company can provide him some more intensive and professional training, as I have encountered him few times and he did not help me out even for ONE TIME. Thank you for Chloe and Eve's assistance. And I truly wish you guys a Happy New Year:)

Jan Wu - 03/01/2025 | report this review

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Many Thanks Ellie Metcalfe

Service

Quality

Value

Many thanks for your excellent customer service which resolved my issue quickly and efficiently.

Michelle Bardsley - 03/01/2025 | report this review

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Great service, quick as always

Service

Quality

Value

Ellie was really helpful and sorted the issue straight away. Very quick as always to get things resolved.

Anne-Marie Paskins - 03/01/2025 | report this review

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Excellent support

Service

Quality

Value

Thank you to Darren who talked me through a BrightHR query patiently and clearly. It was resolved within minutes. Much appreciated.

Katy Oxborow - 02/01/2025 | report this review

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Great Support

Service

Quality

Value

Bradley Green provided exceptional service in resolving our issue. He arranged a video call, shared the screen, and demonstrated the solution practically, guiding us step by step to successfully recreate the employee profile. Truly outstanding support!

Fatema Zohara - 02/01/2025 | report this review

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Efficient service as always

Service

Quality

Value

Today I received great service from Eve Chapman. Fast and efficient advice just like we were promised. Thanks again!

Rachel Gordge - 02/01/2025 | report this review

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I can BrightHR now!

Service

Quality

Value

Nevada took his time explaining the process of changing worker contracts and now i can do it with my eyes closed (almost) i am very grateful for that, thank you!

Denise H - 02/01/2025 | report this review

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Very helpful information

Service

Quality

Value

Eve Chapman was very helpful and gave me quick, useful information even though the function I needed wasn't possible. I gave feedback on the site so hopefully it may be possible in the future.

Natalie Fox - 02/01/2025 | report this review

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Great support

Service

Quality

Value

Thank you so much for your support. Kirsty Ambrose was very helpful and answered all my questions sufficiently.

evie hayes - 02/01/2025 | report this review

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Eve was very helpful

Service

Quality

Value

Reached out for support via the BrightHR online chat and had my issue sorted very quickly and easily by Eve.

Angelina Krawiec - 02/01/2025 | report this review

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Really Helpful

Service

Quality

Value

I reached out to Bright HR help chat regarding quite a few queries I had. Chloe Jones was able to answer all the questions I had quickly and simply. Thanks so much for your help!

Rebecca Smith - 31/12/2024 | report this review

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Onboarding Support

Service

Quality

Value

Ellie Metcalf was very helpful today with an issue I was having trouble resolving, very quick responses and knew the answer straight away :)

Sophie Jones - 27/12/2024 | report this review

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Helpful and efficient

Service

Quality

Value

I had an onboarding session with Connor Moss today regarding some rather tricky issues I was struggling to set up our organization on this platform. He was really helpful, patient and efficient and helped me resolve the challenges we were having with the platform by the end of the call. Thanks for your time Connor!

Olivia W - 23/12/2024 | report this review

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Many Thanks Leigh Dignan

Service

Quality

Value

Thanks for the "Welcome Call" it was very clear and concise, and Leigh was able to answer all of the questions that I had.

Luke Haley - 23/12/2024 | report this review

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Question answered Promptly and Efficiently

Service

Quality

Value

Eve Chapman assisted me today with a query regarding staff holiday entitlements - she was able to understand my issue, provide guidance and direction to solve the problem in a prompt manner. Thank you Eve!

Tim Wilson - 20/12/2024 | report this review

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BrightHR/Safe

Service

Quality

Value

Big thanks for Lachlan Thorn for the online trainnig sessions. So helpful and knowledgeable!

Finn Devereux - 19/12/2024 | report this review

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Great start with Bright

Service

Quality

Value

Navada did an amazing job at walking me through some of the important things i needed help with setting up before going live. a very cool calm and collected young man

Alma Vicicha - 19/12/2024 | report this review

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Technical Support

Service

Quality

Value

Thank you Chantelle for your support!

Sara Caleo - 19/12/2024 | report this review

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Excellent service

Service

Quality

Value

I was so impressed with the speedy and efficient service I received! Chantelle solved my query in just minutes, making the whole experience seamless and stress-free. Thank you for such excellent customer care!

Natalie Simmons - 19/12/2024 | report this review

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really helpful

Service

Quality

Value

Ellie Metcalf was patient and helpful. An asset to Bright :)

Elizabeth Crawforth - 19/12/2024 | report this review

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great service

Service

Quality

Value

Lachlan took me through the platform effortlessly. Very smooth experience

Ryan Bissett - 19/12/2024 | report this review

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Ellie Metcalf

Service

Quality

Value

Great service, very helpful agent, cheers.

Ford Maynard - 19/12/2024 | report this review

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Great service

Service

Quality

Value

I spoke with Eve Chapman today as I had an issue completing a task on the system, Eve really quickly worked out what the problem was and gave me the solution in minutes - just what I needed. Great customer service!

Karen Purnell - 18/12/2024 | report this review

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Thanks

Service

Quality

Value

Thank you Ellie Metcalf for your help! Greatly appreciated!

Florie Pugin - 18/12/2024 | report this review

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Navada was very helpful

Service

Quality

Value

Navada showed me clearly how to use the document system on Brighthr. It is much better than at fist glance. Much appreciated!

Cossy Mar - 18/12/2024 | report this review

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Excellent Customer Service

Service

Quality

Value

I had trouble resetting my password, I contacted the helpdesk and Ellie Metcalf got me through the process quickly and pleasantly! :)

rob west - 18/12/2024 | report this review

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BrightHR Onboarding

Service

Quality

Value

I had my onboarding session with ​​​​Lachlan Thorn today. Lachlan made sure to go through everything in detail and answer any questions I had before moving on. We are hopefully moving across to BrightHR soon from a different system, so Lachlan made sure that I knew where everything was and that I could use the BrightHR system efficiently.

Kelsey Smith - 18/12/2024 | report this review

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Very helpful and knowledgeable

Service

Quality

Value

I had a technical query and Ellie Metcalf on the online chat was able to answer my queries concisely and very competently

Natasha Wilton - 18/12/2024 | report this review

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Quick Response

Service

Quality

Value

Quick, immediate response to my query - Chantelle knew straight away why I was having difficulties and pointed me in the right direction to solve my problem

Caroline O'Grady - 18/12/2024 | report this review

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Great Support

Service

Quality

Value

Thank you to Chantelle today for problem solving and locating my documents in Bright HR

E Birch - 17/12/2024 | report this review

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Fresh set up

Service

Quality

Value

So grateful for Leigh's support in my initial set up and guiding me throughout.

Kerry Wanden - 17/12/2024 | report this review

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Understood the issue, resolved swiftly.

Service

Quality

Value

Eve Chapman - Understood our problem, gave clear concise reasoning and resolved the issue promptly.

Ian Holmes - 17/12/2024 | report this review

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Thanks Stella

Service

Quality

Value

Thank you Stella for your support today. You were really patient and took your time to address all my questions.

Garikai Matojeni - 17/12/2024 | report this review

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WTP assistance

Service

Quality

Value

Many thanks to Eve for talking me through an issue I had with a Working Time Pattern She was very helpful and friendly. Great service as always from Bright HR

Sue Berry - 17/12/2024 | report this review

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Thanks Ellie Metcalf

Service

Quality

Value

Was very helpful and supportive - much appreciated.

Uzair Raza - 17/12/2024 | report this review

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Nice and easy

Service

Quality

Value

Leigh Dignan and all colleagues who helped set my new account up made the process nice and easy.

Jonathan Dawes - 17/12/2024 | report this review

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Fast service

Service

Quality

Value

Although I wasn't able to solve my problem, Ella gave me an alternative solution in the meantime. Very quick turn around!

Jasmin Bassi - 16/12/2024 | report this review

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Thank you Tom Tierney

Service

Quality

Value

Thank you so much for talking me through the process of edit/ changing new employees reporting person.

shirin miah - 16/12/2024 | report this review

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BrightSafe

Service

Quality

Value

Onboarding with Connor Moss last week, found him to be very knowledgeable and made the system very easy to understand. Good work...

Lee Marston - 16/12/2024 | report this review

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Fantastic Service

Service

Quality

Value

Thank you to Chloe Jones who was very helpful today, and patient with my needs. I had more than one issue I needed sorted and she resolved them all, giving me clear instructions and contact details where I could get further help. Really efficient service with lovely people - not just robots!!

Lulu Sianga - 13/12/2024 | report this review

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Online Training with Connor Moss

Service

Quality

Value

Thank you to Connor for answering my questions this morning and for being very patient when i was bombarding him with lots of questions. I found our training session very useful and feel more confident using the Bright HR app and discovering the many useful tools which will help with my day to day work.

Colette Roberts - 13/12/2024 | report this review

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Online chat help with Tom Tierney

Service

Quality

Value

Thanks for your patience and help with all my questions regarding the performance tab on BrightHR.

Michelle O'Connor - 13/12/2024 | report this review

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Bright HR New User Onboarding

Service

Quality

Value

The whole process of registering with Bright HR and setting up our account was simple and seamless from the start. The support has been excellent and our account lead, Paige Bradshaw helped me every step of the way, walking me through the system, showing how to access information and other user benefits. A very good experience so far.

David Nussey - 13/12/2024 | report this review

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​​​​Amir Excellent Onboarding Delivered

Service

Quality

Value

Dear Amir, Thank you first for calling me to reminding me that we had an online meeting booked. Second, thank you for taking the time to be patient and to understand our needs as a business. Thank you. It was great!

Frederick Clarke - 12/12/2024 | report this review

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Tom Tierney is the guy!

Service

Quality

Value

I have been pulling my hair out as to why our employees are unable to access their payslips via Bright HR. A quick 15 min chat with Tom and it's all sorted! Super helpful, kind, patient and understanding! Guy deserves a raise right now. Thanks again tom!

Kirstie Moss - 12/12/2024 | report this review

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Online Support

Service

Quality

Value

Helped by Eve Chapman earlier today on a setting issue I just couldn't find. Eve was helpful and quick to offer help and guidance.

Pam Barton - 12/12/2024 | report this review

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Reporting

Service

Quality

Value

speedy response, helpful service, Chloe Jones helped me out today and helped me find exactly what i needed.

Sarah Donovan - 11/12/2024 | report this review

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Adding back a Terminated Employee & Carry over leave

Service

Quality

Value

Eve Chapman - was very helpful and answered my query, as I needed a bit more technical support , she provided the number to call. Had a query about carry over days, which she was able to answer and provided assistance on how to do this.

Barbara N - 11/12/2024 | report this review

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M

Service

Quality

Value

Spoke to Chantelle today to fix the app issue and was resolved within minutes. Very helpful and top class service. Thanks

Meenu Bansal - 11/12/2024 | report this review

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Support

Service

Quality

Value

Support has been very helpful and patient with my end of year tiredness. Eve Chapman walked me through why my holiday applications weren't working. Turns out I was being thick but there we go. All sorted in a few minutes. Much better than an AI!

Ben Harrison - 10/12/2024 | report this review

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Thanks for a great onboarding call Leigh

Service

Quality

Value

Had an onboarding call yesterday with Leigh who was incredibly helpful and thorough. Bright HR had been recommended by a few people and I have been very impressed so far. Keen to get everything set up, organised and streamlined. I have spoken to a number of the bright HR team over the course of the last week who have all been incredibly helpful, professional and patient.

Rachel Foster - 10/12/2024 | report this review

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Annual Leave Calculation Query

Service

Quality

Value

Chantelle provided a top-class service. She understood my query perfectly and provided me with relevant information and step-by-step instructions on how to resolve my issue. Well done :)

Jennifer Christie - 10/12/2024 | report this review

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Fantastic Live Chat Help!

Service

Quality

Value

Had the lovely Chloe Jones assist me today on the Live Chat feature, very quick to help with my queries with a polite & friendly service!

North Weald Flight Training - 09/12/2024 | report this review

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BRADLEY - SUPPORT TEAM

Service

Quality

Value

Very helpful and friendly - thank you

K Joannou - 09/12/2024 | report this review

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Help to Navigate

Service

Quality

Value

The great Tom Tiernan supported me to navigate the organisational structure feature in seconds - thank you TOM

Bernadette Dawes - 09/12/2024 | report this review

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Quick and helpful support

Service

Quality

Value

Navada was great at helping me understand the permissions feature and which role suits my staff

Jason Q - 09/12/2024 | report this review

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Chantelle

Service

Quality

Value

Very helpful, friendly and good advice on using the BrightHr Software. Thank you!

Shakti Patel - 05/12/2024 | report this review

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Friendly and professional support

Service

Quality

Value

I’d like to give a big shoutout to Laura from the Support Team, who was incredibly knowledgeable, patient, and super friendly over the phone today. She answered all my questions and guided me through the system to update employee absences and profiles. Laura, you’re a star!

Andrea Pires - 05/12/2024 | report this review

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Tom Tierney

Service

Quality

Value

Great service again from Tom. I have chatted with him for the last couple of days and he has been able to sort out every query for me!

Beverley Thomas - 05/12/2024 | report this review

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Great Service & Support

Service

Quality

Value

Prompt and efficient service from Chloe Jones.

Annette Meighan - 05/12/2024 | report this review

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Ease of use

Service

Quality

Value

Paige Bradshaw was a pleasure to deal with during our set up process on Bright HR she was more then helpful in navigating the on boarding.

Andrew Kelly - 05/12/2024 | report this review

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Great service

Service

Quality

Value

Great service from Stella when I had a query. Fast and effective

graham bragg - 04/12/2024 | report this review

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Extreme patience demonstrated

Service

Quality

Value

I am not the fastest when it comes to the technology side of things but Navada was superb at going at my pace and really ensuring I understood and was comfortable with the steps he took me through!

Sophia lee - 03/12/2024 | report this review

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Well done Connor!

Service

Quality

Value

I had my on boarding meeting today with Connor. He was great at talking me through everything. Even after the call when I had an issue with my computer he came back to me straight away to get the issue sorted. Thanks Connor 👍

Sophie Dispinseri - 03/12/2024 | report this review

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Lachlans Teams Session

Service

Quality

Value

We had the pleasure of attending a session delivered by Lachlan Thorn on BrightHR and BrightSafe, and it was an excellent session. Lachlan's tone of voice was warm, clear, and easy to follow, making the session engaging and accessible for everyone. He demonstrated remarkable patience and knowledge, taking the time to thoroughly answer all our team’s questions and ensuring we understood the platform's capabilities. His explanations were clear and insightful, leaving us feeling confident about using the tools. It’s evident that Lachlan is not only highly knowledgeable about BrightHR and BrightSafe but also committed to delivering information in a way that’s tailored to his audience’s needs. We greatly appreciated his professionalism and would highly recommend his sessions to others

Pauline Ritchie - 02/12/2024 | report this review

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Excellent Service!

Service

Quality

Value

Just had a lovely online help chat with Tom Tierney, he was so efficient in helping me with my new employee email address problem and the service was brilliant. Thanks Tom!

Lindsay Fodden - 02/12/2024 | report this review

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Very Helpful

Service

Quality

Value

We had a welcome session today with Lachlan Thorn - he was extremely patient and answered all our questions with ease - thank you!

Louise Attwood - 30/11/2024 | report this review

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Quick online support

Service

Quality

Value

Thank you to Chloe Jones who has helped me to solve a problem I was having with annual leave entitlement for a new employee. It didn't take very long to get connected to Chloe using the online chat function on the website and she instantly understood my query and was able to help me deal with it quickly. Very pleased with the service I received and I will definitely use the chat support again.

Abigail Wright - 29/11/2024 | report this review

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Easy to use

Service

Quality

Value

Lachlan Thorn was a pleasure to speak with and helped me navigate the software easily, was really quick and to the point which I liked!

Hayley W - 28/11/2024 | report this review

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BrightHR eLearning

Service

Quality

Value

Chloe was great at giving me the detailed help I needed! :)

Michelle O'Connor - 28/11/2024 | report this review

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Excellent Support

Service

Quality

Value

I had a help with managing changes to a employees account. The information came through quickly with clear instruction that was easy to follow and solved the problem Thank you To Tom Tierney.

Jane Richards - 28/11/2024 | report this review

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excellent and swift chat help

Service

Quality

Value

we needed to enable some functionality on our website access for the team - we were swiftly passed to online chat helper Ellie and our issue was resolved really quickly

rachel hooper - 27/11/2024 | report this review

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Brilliant, thanks Ellie

Service

Quality

Value

I couldn't find something that I'd seen on a recent webinar, Ellie pointed me in the right direction straight away. Many thanks

Toni Pearce - 27/11/2024 | report this review

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Excellent Support

Service

Quality

Value

Ellie Metcalf was so quick and helpful! She helped me with my issue straight away and was so professional and positive. Thanks Ellie :)

Hally X - 27/11/2024 | report this review

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E-learning query

Service

Quality

Value

Chloe Jones was so quick and helpful! She solved my issue and was so professional and positive.

Anit Mahay - 27/11/2024 | report this review

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Onboarding

Service

Quality

Value

Lachlan fitted me in at short notice and was very helpful showing me how the system worked.

mead jenkins - 26/11/2024 | report this review

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Thanks a lot Ellie Metcalf

Service

Quality

Value

I could not find something on BrightSafe, so asked for help. Ellie did amazing job and helped me with the issue. With her help I was able to do my tasks in a second. Thanks a lot.

Judit Toth - 26/11/2024 | report this review

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Really helpful

Service

Quality

Value

I was having issues with a couple of the staff members logging onto the app. Tom Tierney was helpful in sorting out this issue. Thank you Tom

Admin Assistant - 26/11/2024 | report this review

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Great Onboarding Session

Service

Quality

Value

What a helpful young chap. Thank you Lachlan Thorn for making this process so easy.

Deborah Pierce - 26/11/2024 | report this review

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BrightHR Blip

Service

Quality

Value

Was assisted by Ellie Metcalf on BrightHR. Thank you so much Ellie!

Viola Magundani - 25/11/2024 | report this review

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Thank you Tom Tierney

Service

Quality

Value

Very helpful and polite Bright HR webchat with Tom. Thank you

Emma Heuvels - 25/11/2024 | report this review

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On line help

Service

Quality

Value

Tom ( Tierney) was great this morning - helping me out with my original questions then a few others I had too thanks for your help

0 Not Supplied - 25/11/2024 | report this review

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Quick and easy help

Service

Quality

Value

Navarda did a wonderful job at getting me back up and running in the Bright system after the long period of no usage. A very kind young man!

Carol Clarkes - 22/11/2024 | report this review

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Thank you Ben!

Service

Quality

Value

Ben has responded to various queries our service has had since launching the system. Ben is efficient, professional and extremely customer focused. Our support from Ben has always been very helpful.

Katrina Queally - 22/11/2024 | report this review

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very helpful

Service

Quality

Value

Ellie spend time with me this morning to explain the bright hr features. We wanted to add birthdays and reminder the admin staff which is a great feature

ali c - 22/11/2024 | report this review

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Review on a staff member of bright HR

Service

Quality

Value

Stella has been very helpful as I had an enquiry about my H & S documents. She managed to help me locate them and I think has gone over and above what is expected of someone on helpdesk.

Inthu Rajah - 21/11/2024 | report this review

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Ellie Metcalf- thank you

Service

Quality

Value

Excellent service, solved my issue with no time and in very professional manner

Ewa Opoczynska - 21/11/2024 | report this review

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Ellie Metcalf thank you.

Service

Quality

Value

Was excellent and efficient with support.

Facilities Manager - 20/11/2024 | report this review

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Thanks Chloe

Service

Quality

Value

Answered my question promptly and problem solved easily so many thanks.

Martin Mckeown - 20/11/2024 | report this review

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Solved My problem Quickly

Service

Quality

Value

I had an issue with an employees email address already being in use. Ellie Metcalf sorted it out for me within 5 minutes.

Tru Havenhand - 20/11/2024 | report this review

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App problem

Service

Quality

Value

Many thanks to Tom Tierney for helping me with my employees app issue

Lauren Murphy - 20/11/2024 | report this review

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BrightHR Set up

Service

Quality

Value

BrightHR have been very helpful and willing to give demonstrations on several occasions to managers within the company. When it came to the uploading of data Charlene was lovely to deal with and ensured the process went smoothly.

Celine Kelly - 19/11/2024 | report this review

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Helpful support team

Service

Quality

Value

I received a very quick response to a Bright HR issue that I was experiencing. Chloe was very helpful and the issue very swiftly resolved.

Kelly Canham - 19/11/2024 | report this review

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Phone support team

Service

Quality

Value

Cameron was so helpful on the phone helping me to navigate lots of changes! It was really helpful to be able to walk through the changes with him to make sure I got them right.

Jo Hatfield - 19/11/2024 | report this review

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Great troubleshooting!

Service

Quality

Value

Big shout out to Darren! After seeming to be the only one in my company who could not seem to open the Bright HR Blip app on my mobile device, I contacted BrightHR Support and was put through to Darren. It took a bit of going back and forth to check various settings and reinstalling the app but finally he found the problem and the issue was sorted out in seconds. Thanks again!

N Hodson - 19/11/2024 | report this review

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Help with registration link

Service

Quality

Value

Chatted online with Chloe Jones this morning as I was trying to send through a new employees registration form, so that she could access the brighthr app. The new employee couldn't find the link, it kept coming up blank. Chloe was able to advise me on what to do, and the link was sent and the new employee is now able to get onto the app, was a great help and very quickly dealt with.

Geraldine Cowan - 19/11/2024 | report this review

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Help with Bright HR

Service

Quality

Value

Spoke to Eve Chapman yesterday with a few queries. She answered them quickly and clearly, and I resolved them today.

Dawn Harding - 19/11/2024 | report this review

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Onboarding

Service

Quality

Value

I have just had my onboarding training with Connor Moss, who was very helpful and friendly. He explained everything well and helped me with all my queries. Great service!

Clare Farmer - 19/11/2024 | report this review

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Outstanding Support/Training from Lachlan Thorn

Service

Quality

Value

Thanks for additional online training to enable me to fill the gaps, and for us to get the best from BrightHR. Lachlan was fantastic; engaging, positive, understanding of our needs and took me through aspects I was not sure of. Training was clear and would highly recommend. Great I now have him as a point of contact with any future queries moving forward. System will streamline our reporting process. HUGE THANKS!

Claire Greenway - 19/11/2024 | report this review

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Thank you Navada

Service

Quality

Value

Navada did a spectacular job at helping me understand how to use the documents part of Bright hr - clear and well spoken

Rajeev Ras - 18/11/2024 | report this review

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Very Helpful

Service

Quality

Value

Thank you to Tom Tierney for answering my question very quickly

Lesley Jones - 18/11/2024 | report this review

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Perfect

Service

Quality

Value

Eve Chapman was helpful with my question

Sharon Bull - 18/11/2024 | report this review

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Live Online Help Review

Service

Quality

Value

i had a query with holiday entitlement and Ellie Metcalf was able to assist me in no time! no waiting around, or back and forth about my query. She was very helpful and knowledgeable.

michelle buckley - 15/11/2024 | report this review

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Blip Query

Service

Quality

Value

Eve Chapman helped me with my query - it was resolved quickly and efficiently.

Nicole Ashaye - 15/11/2024 | report this review

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excellent service!

Service

Quality

Value

I called unable to find documents and was unsure why, Nevada was patient and clear in explaining the reason why and the fix to locate them. very helpful thankyou!

Victoria Collins - 13/11/2024 | report this review

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Thank you sooooo Much Stella!!!!!!!!!!!!!!!!!!!

Service

Quality

Value

Stella is an absolute star!!!!!!! I called 4people who made me feel like I did not know what I was doing with the clock Ins /Blip app. One said the bright Hr and the blip app had no correlation...Stella explained everything and handled it like a PRO!!! Although the error was unintentionally from my end the others were not keen to help find out what the problem could be.....she was able to resolve my issues and I am soo grateful as this had already disrupted our service. Thank you sooo much Stella!

Victoria Okafor - 13/11/2024 | report this review

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Bright Safe Training Demo

Service

Quality

Value

Great demo's received from Holly today. Holly took me through each section of the Bright Safe platform and explained each section, what they where for and how to use them. Holly was friendly and informative. Enjoyed the the session

Claire Connor - 13/11/2024 | report this review

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Training with Lachlan Thorn

Service

Quality

Value

Recently completed training with Lachlan Thorn and he made health and safety sound simple. Good to know I can reach out to him again when I need, great service so far from bright

Chi San - 12/11/2024 | report this review

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Quick and helpful responses

Service

Quality

Value

Quick and helpful responses from Tom Tierney supporting me with employee HR when trying to get admin done efficiently.

Kimberley Huxley - 12/11/2024 | report this review

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new to software

Service

Quality

Value

I had great help today from Ellie Metcalf ! she sent over links to training on the new blip software for all of our employees. We have found them invaluable for training ..Thank you Ellie !!

Audrey Collins - 12/11/2024 | report this review

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Many thanks Tom Tierney

Service

Quality

Value

Tom Tierney was so helpful in showing me how to group together my employees. Everything is so easy to use and takes seconds!

Sarah v - 12/11/2024 | report this review

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thank you for your help

Service

Quality

Value

Navada was great at explaining the steps i need to take in a customer friendly way to access the bright page - A pleasure once again!

Bernie S - 12/11/2024 | report this review

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Thanks Tom Tierney!

Service

Quality

Value

Tom Tierney very helpful and informative, solved my problem very quickly and accurately. thanks!

Cerys Davies-Walters - 12/11/2024 | report this review

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Thankyou Navada!

Service

Quality

Value

The technical team is the icing on the cake for BrightHR. Navada was patient and very helpful at explaining a policy for account setup and has made my job a lot easier going forward. Thanks!

Roshni W - 12/11/2024 | report this review

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BrightHR

Service

Quality

Value

Connor gave a great presentation for our first training session

Becky Shewring - 12/11/2024 | report this review

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Chloe is fab:)

Service

Quality

Value

Chloe is very friendly and solved my problem with a timely manner. Very professional:) Not like AI Tim lol, he was like a bot.

Jan W - 11/11/2024 | report this review

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Bright HR/Safe On boarding

Service

Quality

Value

A productive and informative initial training session held with Amir. He was patient, helpful and understanding with our company's bespoke HR requirements.

Fiona Douglas - 11/11/2024 | report this review

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11-11-2024

Service

Quality

Value

I had online training with Connor, who was informative, professional and through. Connor was very clear, open to any questions I had and checked my understanding. Thank you.

ninder kaur - 11/11/2024 | report this review

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Great service

Service

Quality

Value

Nevada was very quick and very clear with his instructions, Very helpful!

Andrea H - 11/11/2024 | report this review

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Excellent Support Meeting

Service

Quality

Value

Connor Moss supported me today on an introduction to the Bright HR system. He was extremely thorough and went though everything very informatively with me. Asked lots of questions and answered all of mine. looking forward to Connor being our contact for us as I know we will get a 5 star service! Thank you

Nicola Roscoe - 08/11/2024 | report this review

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Amazing help and support - thank you Chloe Jones!

Service

Quality

Value

I had a small hick up setting up my employee profiles and Chloe was very helpful. Thank you very much for your assistance!

Kristina Koncova - 08/11/2024 | report this review

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Great Service

Service

Quality

Value

Today I had an issue with a new employee set up (my doing) and got stuck. Used online chat with Ellie Metcalf and resolved my query quickly. Ellie was very professional and patient, thank you for the great service.

Jenny Williams - 08/11/2024 | report this review

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Thank you, Rabia.

Service

Quality

Value

Rabia managed to sort out the issues with Blip over a teams call today. Service was brilliant and she was very patient! Thank you

Penelope Williams - 07/11/2024 | report this review

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Mandatory holilday problem

Service

Quality

Value

Ellie was helpful

Jo Howard - 07/11/2024 | report this review

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Quick to answers.

Service

Quality

Value

Tom T was very quick to answer my question and help me solve me enquiry.

Angie Boyadgis - 07/11/2024 | report this review

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Ellie Metcalf- Superstar!

Service

Quality

Value

Ellie helped fix an error made on BrightHR's behalf so quickly and efficiently. Was so happy to receive such a quick resolution!

Chanté Kaur - 06/11/2024 | report this review

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Thanks to Lachlan Thorn

Service

Quality

Value

For being so patient with me today. I learned so much and have already started working on errors for our staff. Very much appreciated your time today.

Linda Nicol - 06/11/2024 | report this review

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Tom T was very helpful

Service

Quality

Value

Had an issue and just wanted clarification on if it could be sorted a different way, unfortunately it could not be but Tom clarified that for me very quickly which I appreciated.

Shannon Franklin - 06/11/2024 | report this review

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Fantastic service from Farshad

Service

Quality

Value

Listen to my issues, talked me through how to resolve. I thought that the task at hand was going to take 20-30 mins however, Farshad had it all resolved with me within 5 mins. Brilliant, thank you.

Katie Morrell - 05/11/2024 | report this review

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I ran into a problem and live chat got me sorted in no time

Service

Quality

Value

Tom T. is a star, he helped me out in seconds.

L B - 05/11/2024 | report this review

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Employee Bulk Upload

Service

Quality

Value

Chloe Jones was brilliant pointing out the issue with the file and helping me to sort it.

Mandy Macdonald - 05/11/2024 | report this review

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Excellent Assistance

Service

Quality

Value

Thank you Chantelle for helping me navigate my way this morning, very helpful and resolved quickly.

Alison Johns - 05/11/2024 | report this review

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Migration of our HR online system to Bright HR

Service

Quality

Value

Excellent service and support from the Bright HR team, in particular from Halle, who has been extremely helpful and professional throughout the process. No request was too much. Thank you very much Halle!

Sandeep Sesodia - 05/11/2024 | report this review

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Very helpful

Service

Quality

Value

Quick responses and knowledgeable - Tom Tierney

Ciara McLaughlin - 05/11/2024 | report this review

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Great assistance

Service

Quality

Value

Ellie Metcalf was very helpful in answering my questions today. She was quick to respond and very informative.

Gemma Sims - 04/11/2024 | report this review

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tech support

Service

Quality

Value

Ellie Metcalf was very helpful and helped me solve the problem that i was having so that my staff and I could continue work without delay.

Candy Nash - 04/11/2024 | report this review

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Holiday entitlement query

Service

Quality

Value

I spoke with Ellie Metcalf today who quickly resolved my query & passed on her brilliant knowledge, thank you Ellie

Dianne Palfrey - 04/11/2024 | report this review

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Great Customer Service

Service

Quality

Value

Ellie Metcalf was quick to respond and brilliantly helped me resolve my query!! Thank you so much!

Aurora Wang - 04/11/2024 | report this review

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Quick customer support

Service

Quality

Value

Ellie Metcalf was quick to respond and brilliantly helped me resolve.my query.

Ter Tortiv-Ato - 31/10/2024 | report this review

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Quick and easy support

Service

Quality

Value

I needed to find an up-to-date e-learning module, Ellie Metcalf quickly identified that I just needed to adjust a permissions setting to see all of the courses available. 2 mins start to finish.

Jo Whiteley - 31/10/2024 | report this review

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Excellent Support

Service

Quality

Value

Thank you Gabriele Phelan for all your support.

Nayyara Panchoo - 30/10/2024 | report this review

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fab training support

Service

Quality

Value

Since my demonstration, working with Bright HR has been very refreshing they have been professional and ensured that I understand and am comfortable with the system. I had a great training session today with Lachlan, he was really friendly and I felt I could ask any question no matter how ridiculous they would sound. Really looking forward to ditching my desk calendar

Abigail Shepherdiga - 30/10/2024 | report this review

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Prompt support BrightHr issue

Service

Quality

Value

Supported by Gabriele Phelan for what turned out to be a very simple solution, don't I feel silly! 😂 Thank you for your prompt support Gabriele

Jayne G - 30/10/2024 | report this review

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Great Help

Service

Quality

Value

Had some fab help from Ellie Metcalf , had an issue with changing a contract on Bright HR and Ellie knew exactly what I needed to do to get it right . Brilliant Support , Thank you

Alison Cole - 29/10/2024 | report this review

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health and saftey

Service

Quality

Value

excellent service, very responsive, thank you Gabriele phelan, very helpful james

J Potter - 29/10/2024 | report this review

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Thanks Kirsty!

Service

Quality

Value

Kirsty was great and able to come to any solution quickly. Migration was done quicker than hoped and then when it came to moving over any teething problems were quickly rectified.

Anup Manota - 28/10/2024 | report this review

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Darren was very helpful

Service

Quality

Value

Darren helped me solve a few issues quickly, he was friendly and nothing was too much trouble thank you!

jade Ajmal - 28/10/2024 | report this review

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Many thanks to Chloe!

Service

Quality

Value

Chloe Jones was super helpful and very efficient. She helped me resolved my issue within few minutes! Really great customer service! Thank you Chloe :)

Anna Grzywacz - 25/10/2024 | report this review

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There when you need them...

Service

Quality

Value

After difficult personal circumstances and having great initial contact, I must admit I was let down by lack of contact and assistance as promised. I now know this was an isolated incident and definitely not the ethos of the company. I can’t remember the first person I spoke to who provided incredible assistance, but more recently both Melissa Shaw from payments and Mark Dunne from Retentions today have 100% restored my faith in the company. They both took ownership and handled me with compassion and professionalism. They are an asset to the company and care about their clients.

S A - 25/10/2024 | report this review

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Many thanks Kirsty!

Service

Quality

Value

Kirsty has been so patient and supportive during the migration process onto Bright HR. I am now looking forward to getting used to using the system to make management easier.

Katheryn Hayward - 25/10/2024 | report this review

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Bright HR Dashboard

Service

Quality

Value

We had two issues which were critical within our current operation plan. Ellie Metcalf via the Chat Support helped me resolve these speedily and efficiently!

Mark Roles - 24/10/2024 | report this review

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Seamless move from HR Online

Service

Quality

Value

We moved our HR System to Bright HR when HR Online was closed down. The process was seamless. The onboarding training with Kevin was everything that was needed to allow me to be comfortable as the Administrator to maintain the system. The migration of the data between the systems by Kirsty, again, was seamless and she kept me up to date all through the process. All round the onboarding and transfer of data has been great and saved me a lot of work. All done in a professional and friendly manner

Mark Bowman - 24/10/2024 | report this review

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Thank you Josh - you are Godsend !

Service

Quality

Value

Being new to this system and not working on it full time I must be a real nuisance to Josh, my account handler. As I feel like I ask the same questions each time. Josh is always very calm and helpful and I always come off the call understanding everything he has told me (until the next time!). Thank you for your patience and understanding.

victoria Roycroft - 24/10/2024 | report this review

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had to dig but nailed it!

Service

Quality

Value

my HR advice history disapeared. no idea why. Support tried a few things that didn't work, but they never gave up, kept digging and made it! all my history is back and it so "life saver"! thank you for no giving up!!!

Sabine Dequesne - 24/10/2024 | report this review

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Great speedy response

Service

Quality

Value

Really helpful, quick, and detailed support provided by Ellie! I feel a lot more confident with the system now.

Isabel L - 24/10/2024 | report this review

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polite Customer service

Service

Quality

Value

Have received a couple of curtesy calls from a couple of the staff members. All in which were greatly received and more then willing to assist with any questions I had. Very polite and understanding, specially with questions I may have asked. The software is doing what I need it to do. and looking into what else it may do for me. Thank you

Wayne Sumner - 23/10/2024 | report this review

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LACHLAN

Service

Quality

Value

Fantastic on board meeting with Lachlan today. A lot to take in but Lachlan was patient and efficient.

colin power - 23/10/2024 | report this review

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Great Job Paige

Service

Quality

Value

Paige was a great help in my getting Bright HR set up & got me booked in for onboarding

Shaunagh McCormack - 23/10/2024 | report this review

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Data Onboarding Fraser & co

Service

Quality

Value

Halle was brilliant at explaining it all to me, very patient and clear, and I am sure the technical team will be as good at teaching me how to use the new system.

Anita Romer - 22/10/2024 | report this review

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Fantastic service for Erica Victor @ BrightHR

Service

Quality

Value

Had a silly question but was answered quickly and sympathetically - Great - Thanhs Eric for your help

Andy Coulson - 22/10/2024 | report this review

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HR Help

Service

Quality

Value

Fast advice given to a question about re-employing a worker in a different role. Many thanks ELLIE M for your help with this.

N Pomroy - 21/10/2024 | report this review

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Onboarding Meeting

Service

Quality

Value

Thank you Lachlan for your help and time and patients and excellent service that made the full process easy. thanks again.

Liam Jaques - 19/10/2024 | report this review

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Ellie M, Very Helpful

Service

Quality

Value

Ellie Metcalf was really helpful and answered by queries with ease and a highly understanding manner

Rhia H - 18/10/2024 | report this review

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Thanks Leigh Dignan

Service

Quality

Value

Leigh was really helpful and knowledgeable when doing the activation call with me and explained it all clearly and went above and beyond when sorting some information that our accounts team required. Thanks again!

Luke Case - 18/10/2024 | report this review

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Professional service from Chantelle

Service

Quality

Value

I had a great experience with Chantelle from BrightHR. She was instrumental guiding my through the portal and accessing our besoke files. I appreciate the time she gave me and her prompt responses to my queries. Highly recommend her assistance!

Sam Hamilton - 18/10/2024 | report this review

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Ellie Metcalf - online chat

Service

Quality

Value

Very quick support from Ellie.

Ed Gerard - 18/10/2024 | report this review

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Gabriele was fantastic support

Service

Quality

Value

I had an issue with the visibility of the employees had of each other - Gabriele was very quick to suggest a solution that resolved my issue right away. They also assured me with my queries about the level of visibility that would be shown, giving screenshots to show me. Amazing help, left feeling very reassured and happy.

Hollie Cobbett - 18/10/2024 | report this review

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Excellent

Service

Quality

Value

As a small charity, we were in need of some efficient and easy to follow HR support. Bright HR provides this. Could not be happier. Lachlan's guidance online was excellent (he went WELL over his time providing advice). Thank you!

Karl Frankland - 16/10/2024 | report this review

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Help & support

Service

Quality

Value

Stella was very helpful with sorting my problem, very well explained, called back & asked for her again to continue with my query, colleague Navarna transferred my call no problem too - thank you

Paula Tate - 16/10/2024 | report this review

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Login issues

Service

Quality

Value

Justin Smith Helped me fix my log in issues, he followed up promptly and made sure it was fixed in under a day, what I have been writing support about for weeks. Thanks Justin and the team.

Joy Ugwu - 16/10/2024 | report this review

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Excellent CS by Gabriele

Service

Quality

Value

Gabriele was fantastic, she solved our problem very quickly and professionally.

Freshta Amiri - 16/10/2024 | report this review

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Thanks Justin Smith

Service

Quality

Value

Didnt give up even when the first fix failed. Got there in the end and was prompt with the responses. Thanks.

Matthew Titley - 16/10/2024 | report this review

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Many Thanks Gabriele Phelan

Service

Quality

Value

Gabriele Phelan was very helpful for my queries. Thank you

Waruni Wadu Muhandiramge - 16/10/2024 | report this review

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Friendly & efficient service

Service

Quality

Value

I had an issue I couldn't figure out and Chloe Jones immediately sorted it out for me so I could get back to work.

Mel Holmes - 15/10/2024 | report this review

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Very quick technical support by Adil Najeeb

Service

Quality

Value

Thank you Adil for your professional support today

Hermi Tang - 15/10/2024 | report this review

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Very helpful

Service

Quality

Value

Hi thanks for a great support by Ellie Metcalf

Olivia Ney - 15/10/2024 | report this review

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Quickly helped resolve issue!

Service

Quality

Value

We had a problem with an ongoing break which needed specialist help to resolve. Justin Smith quickly resolved the issue for us, letting us get back to work quickly. Thanks Justin!

Ashley Illma - 14/10/2024 | report this review

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Chat for support

Service

Quality

Value

A question quickly answered by Ellie M

Lynda Rowe - 14/10/2024 | report this review

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Super star Service

Service

Quality

Value

Great service from Farshad at BrightHR.

Therezane heynes - 14/10/2024 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Thank you so much for quickly helping me resolve the issues I had logging in and updating my account email. The instructions I received were very clear and easy to follow and the problem was solved in no time. Brilliant service.

Ashleigh Murphy-Beiner - 14/10/2024 | report this review

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5 stars

Service

Quality

Value

Amazing onboarding / training session with Lachlan Thorn - very efficient and patient. Really helpful session! Thank you again for your time.

Zia Hutchings - 11/10/2024 | report this review

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great demo

Service

Quality

Value

Excellent demo and communication. Thank you Tomas Zhao Do Amaral

Ania Nalewajko - 11/10/2024 | report this review

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Bright HR website support

Service

Quality

Value

Ellie Metcalf was very helpful, quick to point me in the right direction. Thank you :)

Marie Dowell - 11/10/2024 | report this review

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Cancelling leave

Service

Quality

Value

Just couldn't figure out how to cancel leave that had been booked. Thank you Chloe for pointing me in the right direction

Tracey Jayne Gibson - 11/10/2024 | report this review

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Excellent customer support from Chloe

Service

Quality

Value

Chloe Jones was really helpful, offering answers that we have struggles to find elsewhere. Thank you Chloe

Liz King - 10/10/2024 | report this review

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HR Support from Ellie Metcalfe

Service

Quality

Value

Fabulous service from Ellie on my first ever support query. Clear, concise and helpful, all sorted in a matter of minutes. Many thanks Ellie

Jane Parker - 10/10/2024 | report this review

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Great customer service

Service

Quality

Value

I got in touch with customer service through the live chat and Ellie Metcalf has been amazing in answering my question and providing me with all the documents and information I needed. Thanks, Ellie

Davide Martella - 10/10/2024 | report this review

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Excellent service from all

Service

Quality

Value

From Mohammed Rezah , who was my initial contact and the main reason I chose Bright HR to Katie McLaughlin, Paige Bradsahw, Olivia Rogerson and many more who iIhave had contact from via email , everyone has been super friendly and brilliant to deal with. Glad we came on board Mohammed : ) !!

Caroline Hart - 10/10/2024 | report this review

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BrightHR issues

Service

Quality

Value

Chantelle was great, easy explanations and solved the issue on the first attempt

Beverley Page - 10/10/2024 | report this review

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Speedy response to my issue

Service

Quality

Value

I called in to change a setting that I couldn't find and Chantelle had it sorted in minutes. Excellent and professional.

Ms Julie Selby - 10/10/2024 | report this review

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Great service from the team to date

Service

Quality

Value

We're new customers but so far Shaz and Leigh have been very helpful.

Sam Prior - 09/10/2024 | report this review

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Excellent Support

Service

Quality

Value

Excellent onboarding session with Lachlan Thorn. Extremely helpful & informative. Thank you

Veronica MacMillan - 09/10/2024 | report this review

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Bright HR Support

Service

Quality

Value

A shout out to Ellie Metcalf who provided super support in providing direction to enable our company to arrange our documentation in an orderly fashion.

Martin Welch - 09/10/2024 | report this review

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Thank you Chantelle

Service

Quality

Value

Really helpful this morning after much confusion over fixed and variable staff absence recording. Logging remotely to see what I meant was excellent.

Debbie Tonkins - 09/10/2024 | report this review

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Good response

Service

Quality

Value

Used chat, and Ellie Metcalf was very helpful!

Linda Patrick - 08/10/2024 | report this review

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Many thanks Lachlan

Service

Quality

Value

Great demo and intro today from Lachlan, he was super friendly, knowledgeable and patient. Such a great experience so far!

Isabel Beckermann - 08/10/2024 | report this review

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Thanks Tegan

Service

Quality

Value

Great service from Tegan Hughes this morning, quick response with easy to follow instructions. Thank you very much.

Tracey Dalby - 07/10/2024 | report this review

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Great Support

Service

Quality

Value

Ellie Metcalfe, thank you for your prompt support regarding my BrightHR query.

Nicola White - 07/10/2024 | report this review

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Fantastic Service

Service

Quality

Value

I can't thank Faisal enough for his help and support setting us up with Bright HR Payroll. Amazing service very patient and always on hnd to help. Thank you

Susan Savage - 04/10/2024 | report this review

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New User

Service

Quality

Value

Thanks to Adil the service adviser, he was helpful and answered my questions on adding my company's employees ,also helped me to navigate to Bright HR policy's

Universal Clean Ltd Thomas - 04/10/2024 | report this review

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many thanks Tegan Hughes

Service

Quality

Value

tegan hughes was very helpful and quickly sorted problem/query we had via live chat. Made process so easy.

melissa mackin - 04/10/2024 | report this review

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Onboarding Training

Service

Quality

Value

Great onboarding session from Lachlan. Patient but also efficient. He answered all the questions I had and gave me a detailed tour of the platform. Thanks Again Lachlan.

Rachel Dale - 04/10/2024 | report this review

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ONLINE CHAT SUPPORT

Service

Quality

Value

The FAQs werent clear and the video guide was confusing, i contacted the chat line and within minutes not seconds - I was auto directed to a person. ELLE METCALFE. This person was able to support me , once I had shared information , sent screen shots - she provided a solution within 5 minutes. the solution addressed my query.

angela smethurst - 03/10/2024 | report this review

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Thanks Lachlan!

Service

Quality

Value

Great onboarding session from Lachlan today. answered all our questions and gave us a detailed tour of the platform.

Alice Elam - 03/10/2024 | report this review

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Bright HR Training with Lachlan Thorn

Service

Quality

Value

Lachlan was brilliant and answered all my questions I had.

Frances Layton - 03/10/2024 | report this review

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Helpful Service

Service

Quality

Value

Spoke to Chloe Jones today on a staffing query and she was so helpful - quick to respond and really clear with answers. Thanks Chloe

NATALIE REGAN - 03/10/2024 | report this review

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System Support

Service

Quality

Value

Lachlan has provided brilliant support this morning, he has answered all the questions I had and has now allowed me to be able to carry on setting up what we need to suit our business needs. Very, very helpful

Emma Brightwell - 03/10/2024 | report this review

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Onboarding follow up

Service

Quality

Value

Had an amazing onboarding follow up experience with Ewan Logsdon yesterday. He was so knowledgeable and explained everything really clearly!

Alice Di Chiara - 02/10/2024 | report this review

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Supportive Customer Service Team

Service

Quality

Value

Navada was efficient and quick in offering as solution to my software enquiry today. Thanks

S M - 02/10/2024 | report this review

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Software query

Service

Quality

Value

Great service, helpful rep, resolved my issues within minutes, thanks

debbie priestley - 02/10/2024 | report this review

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Thank you Joshua Yates

Service

Quality

Value

Really comprehensive walk through of both the HR & Health & Safety software by Joshua that left me feeling very confident about using it.

Jane Foulis - 02/10/2024 | report this review

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Ellie Metcalf

Service

Quality

Value

Thank you for your quick response. Ellie sorted my problem straight away.

Kristine Moore - 02/10/2024 | report this review

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Bright HR Onboarding

Service

Quality

Value

Thank you Lachlan Thorn for your assistance today, it was a pleasure you put me at ease straight away and guided me through the system hopefully my staff will also enjoy using it Also I felt that if i need further assistance you will be there to get me through it once again thank you

Elizabeth Gorner - 01/10/2024 | report this review

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Incredible Service From ​​​​Lachlan Thorn

Service

Quality

Value

I am very new to managing my team and ​​​​Lachlan has been so helpful getting me to grips with all that Bright HR has to offer.

Alex Douglas - 01/10/2024 | report this review

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Great support

Service

Quality

Value

Thank you Nevada Edwards for assisting with this software and Bright HR for supportive calls.

Arman Etemadzadeh - 01/10/2024 | report this review

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Excellent customer services

Service

Quality

Value

Navada was very helpful and efficient.

AM Annie Marlis - 01/10/2024 | report this review

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Bright HR query

Service

Quality

Value

Thank you to Gabriele. Very helpful.

Ushanthini Sujanthan - 27/09/2024 | report this review

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Training

Service

Quality

Value

Great, very clear instructions. Thank you Natasha.

Dawn Freeman - 27/09/2024 | report this review

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BrightHR - adding temporary employee

Service

Quality

Value

Chloe answered my question promptly and politely. Great service.

Bernadette Gregory - 27/09/2024 | report this review

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Good customer service

Service

Quality

Value

Ellie answered my questions politely and promptly.

Jack Millen - 26/09/2024 | report this review

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Great Service

Service

Quality

Value

Fantastic service, great tools. The support and advice has always been timely, clear and very helpful.

Rachel Williams - 26/09/2024 | report this review

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Online Training

Service

Quality

Value

Very good training given with clear instruction from Zoe Tugwell.

Charlie Miller - 26/09/2024 | report this review

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Great help today - thanks Chloe!

Service

Quality

Value

I had a fairly straightforward task but couldn't figure out how to do it. Chloe helped me really quickly and efficiently. Great job thankyou!

Sarah Grant - 26/09/2024 | report this review

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Very helpful

Service

Quality

Value

Super quick and helpful - had a few questions regarding the website which Ellie Metcalf was quick to respond to. As I mentioned we would be keen in having an appraisal logging system too as part of the website and service offered, even it was a paid for add on. Thanks for all the help.

Liz Alexander - 26/09/2024 | report this review

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Trouble creating new employee

Service

Quality

Value

Ellie was incredibly helpful and resolved my query quickly and very efficiently

Debbie Fairless - 25/09/2024 | report this review

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BrightHR onboarding

Service

Quality

Value

We had Natasha for our onboarding today and I found the webinar to be very useful. I bombarded her with questions and she answered all of them. There were some questions she didnt know and either advised that she would let me know or she went through on screen with us to find the answer. I was very pleased i attended the course

Sabrina Carmichael - 25/09/2024 | report this review

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Thanks Ellie Metcalf

Service

Quality

Value

Excellent. Friendly prompt support from Ellie to help me sort out a query with the e-learning for my team. Really helpful thanks :)

mark denton - 25/09/2024 | report this review

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Support Today

Service

Quality

Value

Contacted Bright HR on the live chat today and was helped by Tegan, she answered all the questions that I asked and I am very happy with the service I received from both her and Bright HR themselves

Gill Coleman - 25/09/2024 | report this review

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Helpful and supportive

Service

Quality

Value

Had a simple query, Chloe was very helpful, sorted it out in no time at all.

Robert Lee - 25/09/2024 | report this review

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Thanks Chantelle

Service

Quality

Value

Thanks for the speedy and clear response to my query.

Cleo Kamere - 25/09/2024 | report this review

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Chloe

Service

Quality

Value

We had some problems with the blip app when our staff could not remember their password and the reset would not send an email but Chloe on the chat helped immensely and made the problem a quick fix. great service and seamless

Junior Menzies - 24/09/2024 | report this review

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Great Service

Service

Quality

Value

Tegan Hughes was amazing, 2 small queries were dealt with super quick and very efficiently

kelly Waller - 24/09/2024 | report this review

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Really helpful!

Service

Quality

Value

I had 2 quick questions & Tegan Hughes was super helpful & answered them easily for me. Great support!

Rachel Fortescue - 24/09/2024 | report this review

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employee working pettern

Service

Quality

Value

it was so simple explanation by Tegan Hughes

Rajendra Brahmbhatt - 24/09/2024 | report this review

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Help via chat

Service

Quality

Value

Super helpful advice via chat from Ellie Metcalf. Clear & speedy guidance (that worked!) - thank you

Mandy Winser - 24/09/2024 | report this review

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Welcome Call

Service

Quality

Value

Leigh was very welcoming and friendly, she allayed my anxieties in terms of onboarding and helped with logging in as well as giving me an overview of the site as well as how to access relevant information.

Josephine Stroker - 23/09/2024 | report this review

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Great team support

Service

Quality

Value

I received great support from Adil Najeeb who helped me and answer my query by taken control of my system and showing me how to do the changes needed. Very happy with the support 5 stars from

Maria Mar - 23/09/2024 | report this review

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technical help

Service

Quality

Value

Thank you Justin for you continued help in solving our technical question. You have been keeping us updated on the progress and what we thought was a technical glitch only turned out to be a manual redirection needed by us.

Anja Abaraou - 20/09/2024 | report this review

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Brilliant Support by Ellie Metcalf

Service

Quality

Value

I had a minor enquiry about an issue on the website, Ellie Metcalf helped me instantly and was very patient. She was clear and concise in her instructions and guidance. I cannot fault the service at all. Thank you.

Sidra Idris - 20/09/2024 | report this review

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Thanks Chloe Jones!

Service

Quality

Value

I have been using the software for a while, but had a problem today with someone I hadn't come across before regarding changing employee settings. Chloe immediately worked out what the problem was, allowing me to make the changes I needed to make. Quick, simple, friendly and smart!

Vikki Tinsley - 20/09/2024 | report this review

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Helpful and supportive

Service

Quality

Value

Chantelle from the tech department helped me clear an issue I had with bright HR as I am a new user. Over the phone she walked me through the steps I needed to take. She was easy to follow and the issue I had was solved within a few minutes. So far I have nothing negative to say about the staff I have liased with at BrightHR, very easy to get hold of and always informative. Thank you

Natasha Brittain - 20/09/2024 | report this review

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Query on Bright HR

Service

Quality

Value

I rang up about a query on Bright HR. I couldn't find how to do it. I rang the help line and got talking to Chantelle who talked me through it and made it all very easy. Many thanks.

Jelca Davey - 20/09/2024 | report this review

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Thank you Nevada!

Service

Quality

Value

Called to ask for assistance and spoke to a gentleman called Nevada on the Service Desk Nevada was very knowledgeable and was able to resolve my issues within minutes - thank you!

Catrina Groves - 19/09/2024 | report this review

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Great Session with Holly

Service

Quality

Value

Thank you so much Holly for showing me around Bright HR...the portal is super user friendly and has everything we need as a business. Would highly recommend :)

kat sweeney - 19/09/2024 | report this review

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Friendly and efficient

Service

Quality

Value

My welcome call with Leigh was professional and no nonsense. She gave me all the information I needed and I felt reassured that I will be well looked after and any queries will be dealt with promptly

Bernie Crilly - 18/09/2024 | report this review

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Technical Support

Service

Quality

Value

The service quality provided by Chantelle was truly exceptional. She was extremely knowledgeable and helpful, and worked hard not giving up and solved the issue.

Belinda Thomas - 17/09/2024 | report this review

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Training with Natasha

Service

Quality

Value

We are new to BrightHR and came with lots of questions that Natasha was able to answer or log a suggested change for us. The training was thorough but also light touch rather than heavily theory and we left the session feeling excited about the possibilities.

Angela Seal - 17/09/2024 | report this review

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Thank you Leigh!

Service

Quality

Value

Very friendly and thorough! I started the onboarding call thinking... 'it's just HR' but you really made me excited about this partnership and how it will help my small business as we grow. A+

Nikko Shillabeer - 13/09/2024 | report this review

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Great Service!

Service

Quality

Value

Thank you Paige Bradshaw for a great introduction. Supert customer care and information sharing and guidance.

Julius Mungoyo - 11/09/2024 | report this review

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the BrightHR Onboarding Session

Service

Quality

Value

Thank you Natasha for explaining how to use the BrightHR!

Hanna Davydenko - 11/09/2024 | report this review

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Great Service

Service

Quality

Value

​​​​Kirsty Ambrose provided very helpful customer service when I needed support this morning. She was very knowledgeable, polite and patient.

Hollie Dumont - 11/09/2024 | report this review

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BrightHR Activation Meeting

Service

Quality

Value

Paige Bradshaw delivered a welcoming, relaxed introduction to the BrightHR & BrightSafe platforms. All my questions were answered positively and knowledgeably. Look forward to exploring and using the platforms going forward. Many thanks.

Carol Richards - 11/09/2024 | report this review

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Super Service

Service

Quality

Value

I am a current user. I Cannot fault the service from Charlene. She was so organised and efficient. Following a migration of our accounts/software.... She uploaded the action plan as a document. Added the ‘Added Docs’ to the documents section of Brightsafe. Uploaded the Personal Risk Assessment as a document. Uploaded all responsibilities as documents and created. Uploaded task list reports as documents. Managed so well and save me so much time.

Sharon Roberts - 10/09/2024 | report this review

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Online Help in Chat

Service

Quality

Value

Very helpful and quickly resolved.

Rosemary Hogg - 09/09/2024 | report this review

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Amazing and quick

Service

Quality

Value

I was assisted by Gabriele Phelan. She was straight to the point and my issue was resolved in under 5 mins. Amazing thank you!

Ashlyn Owens - 06/09/2024 | report this review

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On-boarding

Service

Quality

Value

Just completed my on-boarding session with Natasha. She was professional and well versed in the system. She was able to answer all my questions confidently and made me feel very comfortable with the support on offer. Many thanks Natasha - excellent job!

Mark Fielder FCIPD - 06/09/2024 | report this review

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Thanks Ellie Metcalf!

Service

Quality

Value

Thank you to Ellie from the Bright HR. During our Online conversation today, she helped clarify a couple of issues I was struggling with. Her explanation made everything much easier to understand.

Eden Hurst - 05/09/2024 | report this review

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many thanks

Service

Quality

Value

there was a lot to digest but explained very clearly

Bernadene Berry - 05/09/2024 | report this review

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New user

Service

Quality

Value

I used the Bright HR Assist, my query was answered quickly and efficiently by Ellie M

Lesley Leach - 05/09/2024 | report this review

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Very Helpful

Service

Quality

Value

Ellie was very helpful and prompt with my enquiry

Sandra Smith - 05/09/2024 | report this review

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Excellent onboarding

Service

Quality

Value

Had my onboarding with Holly Wadsworth today. Very knowledgeable and helpful. Thanks so much Holly!

Kerin Austin - 05/09/2024 | report this review

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Efficient work

Service

Quality

Value

I was having issues accessing some details on my account. It took a while to get it sorted, but Justin couldn't have been more helpful and patient. Thank you Justin for your great customer service!

Jennifer Murphy - 05/09/2024 | report this review

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User Set-up Issue

Service

Quality

Value

Great help provided by Ellie Metcalfe when I encountered a problem with setting up a new user. Quick to respond and knowledgeable.

K L - 04/09/2024 | report this review

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Quick and easy advice to my questions

Service

Quality

Value

Thank you for the live chat option, it enabled me to get the answers to a few simple questions that I had whilst setting up the system for our staff. It was important to me that I was able to get this advice quickly and efficiently so i could carry on with the work. So thank you.

christine Small - 04/09/2024 | report this review

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Efficient support

Service

Quality

Value

My company made a spelling mistake with my email address which created a whole issue with my login. I contacted BrightHR support team and the person who attended to me was very professional and quickly resolved the issues for me. I would highly recommend

Justice Paul Agyei - 04/09/2024 | report this review

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Support with the HR employee profile page

Service

Quality

Value

Adil supported me through my call today. He was knowledgeable, patient and gave his time to understand and talk me through where i was going wrong. Thank you Adil

Louise Richardson - 03/09/2024 | report this review

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training

Service

Quality

Value

Great training with Natasha Okparavero. Super helpful and patient.

Alan McMillan - 03/09/2024 | report this review

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Great Support

Service

Quality

Value

Fast and professional help from Gabrielle Phelan. Could ask for anything more

Pawel Marczak - 03/09/2024 | report this review

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HR platform support from Ellie Metcaff

Service

Quality

Value

Very helpful, professional, informative and patient - issue resolved

ORUK Deborah Palmer - 03/09/2024 | report this review

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great training

Service

Quality

Value

great training with Natasha Okparavero

tom Tracy - 03/09/2024 | report this review

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Very helpful

Service

Quality

Value

I had a query about logging in which was sorted quickly and effectively

Amanda Bailey-Turner - 03/09/2024 | report this review

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Great Customer Service

Service

Quality

Value

Great service from Gabriele Phelan, solved our problem with ease.

Maggie Robinson - 03/09/2024 | report this review

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No access to account

Service

Quality

Value

Justin dealt with my problem quickly and efficiently. i was up and running in no time

Jayne Moore - 03/09/2024 | report this review

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Ellie Metcalfe

Service

Quality

Value

Ellie was excellent today. I had actually been given the wrong information last week for the task I was trying to do. Couldn't believe it was causing me so much extra work so made contact again and Ellie sorted it out very quickly. Made the task so much easier!!

Margaret Tyrrell - 02/09/2024 | report this review

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Great Help

Service

Quality

Value

Contacted Bright HR with a query and Gabriele dealt with my query quickly. Thanks

Louise Fenn - 02/09/2024 | report this review

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Many thanks to Rabia and Jordan

Service

Quality

Value

Thank you to Jordan and Rabia for their excellent advise and assistance. Both have been brilliant.

Valentin Lavdakov - 02/09/2024 | report this review

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Brilliant Support as always

Service

Quality

Value

Brilliant Support as always

AAMIR USMAN CHAUDHRY - 30/08/2024 | report this review

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Bright Safe Webinar

Service

Quality

Value

Thank you for taking the time to show me around the Bright Safe online platform. It all appears to be quite user friendly, so I'm sure I won't have too many issues working my way around the system. However, if I have any concerns I will have no hesitations in contacting you for further advice and guidance.

Anna Beddis - 29/08/2024 | report this review

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Bright HR Software training

Service

Quality

Value

Faiza Baria was very good, patient and helpful during the training.

Chinedu Nkole - 29/08/2024 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Ellie Metcalf was very quick in helping me with an issue I was having on BrightHR. Ellie sent me instructions on how to do the task I was having trouble with. Thank you.

Anneka Myers - 29/08/2024 | report this review

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Problem with email

Service

Quality

Value

I contacted BrightHR via their live chat. It was BRILLIANT!! I didn't have to wait long and go though a LONG automated service, I was directed swiftly to a person - Chloe Jones, who was friendly, professional, efficient and extremely prompt in resolving our problem.

Claire Gilbert - 28/08/2024 | report this review

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Amazing support

Service

Quality

Value

Holly was amazing at showing the BrightHR software to me and did not make me feel rushed. I was able to take my time and ask a lot of questions even running over time Holly still made sure that I was happy with everything before ending the call and arranging another time . It was also easy to build a rapport with Holly and nice to know she is there if I need her.

Deborah Parry - 28/08/2024 | report this review

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Excellent set up and onboarding support

Service

Quality

Value

We've recently moved our HR management over to Bright from a different platform. From sales, all the way through introduction and onboarding, the service has been fantastic. Always there if we have a question, and genuinely seem interested.

Steve Adams - 28/08/2024 | report this review

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Very Good Support

Service

Quality

Value

I called today as i was needing some technical advise for the Bright HR portal and Darren was very helpful, this made my process so much easier to do. Thank you Darren

Tracie Clement - 27/08/2024 | report this review

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Reinstatement of Terminated Employee Details

Service

Quality

Value

I contacted Bright HR via the online chat facility today with regards to my query above. Ellie Metcalf was able to answer my query quickly and efficiently making the process very easy.

Angela Winspear - 27/08/2024 | report this review

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Login issue resolved

Service

Quality

Value

I had forgotten my user login email and was assisted by Ellie from your Customer Support Team. Ellie was able to identify that I was using the wrong login email so I was able to reset my password and access My BrightHR account. Thank you Ellie for your professional manner and prompt assistance!

Alexa Shepherd - 27/08/2024 | report this review

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Email SetUp Support

Service

Quality

Value

Thank you very much to Justin Smith - 2nd Line @ Bright HR for being so efficient in fixing our issue. Justin's prompt response enabled us to successfully complete our set up. - Thanks again!

Laura OCE - 27/08/2024 | report this review

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Very quick response to my query

Service

Quality

Value

Erica Victor has just made my life much easier by showing me how I can easily communicate with all my employees registered on BrightHR. Greta service and very quick responses.

Esther Lynch - 23/08/2024 | report this review

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Very Helpful

Service

Quality

Value

I spoke to Kirsty Ambrose because I was having some difficulty adding an employee to the Bright HR software, she gave me advice on how to the fix the problem, and it was all done in a matter of minutes. Many Thanks for your help, excellent.

Matthew Orton - 23/08/2024 | report this review

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Online services

Service

Quality

Value

Tegan was very helpful and very quick to help me figure out my problem

Sarah Greenwood - 22/08/2024 | report this review

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Great service

Service

Quality

Value

very helpful and responsive. would recommend

Scott Malcolmson - 22/08/2024 | report this review

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Blip App - not clocking in

Service

Quality

Value

Was helped by Tegan, very helpful

Lydia Morrice - 22/08/2024 | report this review

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Tutorial

Service

Quality

Value

Thank you Natasha for explaining how to use BrightHR and Brightsafe portals, and going through all the benefits. This system is going to be of great benefit for my team and business.

Caz Sims - 21/08/2024 | report this review

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Great Onboarding

Service

Quality

Value

Thank you Natasha for a clear, easy to understand and concise introduction to Bright HR. It was made easy to understand and I am sure it will be a great help to me in the future.

Sarah Chapman - 21/08/2024 | report this review

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Training session

Service

Quality

Value

Thank you for your patience and support during our latest training session about joining Bright HR. Your insight, knowledge and ability to guide in the session was very much appreciated. Very friendly professional approach. The system looks user friendly. Many thanks

Dawn Freeman - 20/08/2024 | report this review

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Excellent Support

Service

Quality

Value

Chloe was clear and concise in helping me out with an issue.

Mandy Jones - 20/08/2024 | report this review

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Excellent

Service

Quality

Value

Gabriele Phelan was really helpful - and quick! Answered my query straight away and gave clear and concise instructions for me to follow

Kristin Walton - 20/08/2024 | report this review

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Bright introductory meeting

Service

Quality

Value

Had a team call from Holly Wordsworth, she was so patient and explained all the different aspects of the Bright HR site. Holly explained everything and made it very clear and simple.

Rosetta Linton - 20/08/2024 | report this review

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Support Query

Service

Quality

Value

Thanks Tegan for resolving my query there & then - no call backs or logging of the query required.

Gwenda CRL - 20/08/2024 | report this review

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helpful

Service

Quality

Value

really helpful!

laura wilkes - 20/08/2024 | report this review

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Online Chat/Help

Service

Quality

Value

Thank you Gabriele Phelan for the help today. Always fast and efficient and any queries quickly cleared up. Would definitely recommend.

Jules Fine - 20/08/2024 | report this review

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online support/help

Service

Quality

Value

Gabriele Phelan helped me with a question i couldn't find the answer to in the help section, quickly and efficiently

Andy Petrie - 20/08/2024 | report this review

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Great Customer Service

Service

Quality

Value

Kirsty Ambrose responded to my query so prompt and efficiently. She was more than happy to help me with other questions I had too. Thank you Kirsty.

Rebekah Jones - 20/08/2024 | report this review

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Tegan Hughes

Service

Quality

Value

I needed to deactivate my account at my old company so my new employer can log me in with my details. I went on their website and received a quick response and help from this gentleman Tegan Hughes, thank you again 👏🙌

Andreas Prokopovic - 19/08/2024 | report this review

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so helpful

Service

Quality

Value

Chloe Jones was so so helpful, I was able to fix any issues that I had! very clear instructions. thank you so much.

Daniella Astill - 19/08/2024 | report this review

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Tegan Hughes

Service

Quality

Value

Great support, very quick and gave a comprehensive solutions.

Lee Mowthorpe - 19/08/2024 | report this review

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Laura Peake

Service

Quality

Value

Laura has just spent two days with us helping us start our Bright HR journey. She has worked her socks off and we're so grateful. Thank you so much Laura, we really appreciate all the hard work you have put in. Speak to you soon!

Karly Tarbuck - 16/08/2024 | report this review

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Gabriele very helpful!

Service

Quality

Value

Really patient with my questions - thanks a lot

roma foulds - 16/08/2024 | report this review

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Wonderful support

Service

Quality

Value

Big thanks to Ellie Metcalf, as a new user all my question and queries were answered in a friendly professional manner and explained, we look forward to working with Bright HR and life will be a lot easier knowing great support is in place

Wendy PINKO - 16/08/2024 | report this review

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Bright HR software

Service

Quality

Value

Yesterday one of our volunteers wasn't able to access the system, this was all sorted when Ellie Metcalf came online and resolved the issue.

Annette Vermeulen - 16/08/2024 | report this review

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Very happy

Service

Quality

Value

Gabriele Phelan gave prompt and clear advice to my question. Very happy.

Ruth McNeill - 16/08/2024 | report this review

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FAST AND HELPFUL

Service

Quality

Value

VERY FAST RESOLUTION TO A PROBLEM OF MY OWN MAKING ! GABRIELE PHELAN WAS A 5 STAR HELP

GAIL MULTIHIRE - 16/08/2024 | report this review

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Live Chat Prompt and Precise Response

Service

Quality

Value

Had need to communication with Chloe Jones this morning via Live Chat. She was very prompt in providing solutions to my questions which have resolved the issues I was experiencing - many thanks for the help Chloe!

Timothy Wilson - 16/08/2024 | report this review

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Many thanks Natasha

Service

Quality

Value

Great online training today with Natasha Okparavero on Teams! She really showed every feature of Bright HR and Bright Safe - it was so clearly done and answered all questions that I had for all the features. An incredible software for our company.

Beth Herring - 15/08/2024 | report this review

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Dashboard Training

Service

Quality

Value

It was an absolute pleasure spending an hour with Fazia this morning, as a newly appointed AM to the company she listened to the structure of the stores and helped advise how best to manage the dashboard. She took her time and ensured i understood everything and has sent her details and made herself available anytime if i had any queries, can't praise her highly enough, a pleasure to deal with.

James Smith - 15/08/2024 | report this review

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Good service Tegan Hughes

Service

Quality

Value

Tegan was very helpful when dealing with my online query and was very responsive.

Alex Matthews - 14/08/2024 | report this review

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Efficient & friendly

Service

Quality

Value

Contacted support via live chat as I was experiencing issues when adding a new employee. Chatted with Chloe Jones who sorted out the problem quickly and was really helpful. Thank you!

Emma Stoddart - 14/08/2024 | report this review

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Swift & Effective

Service

Quality

Value

Chloe was really helpful and assisted me with my request.

John Grainger - 14/08/2024 | report this review

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Thank you, Dayna!

Service

Quality

Value

Such friendly and warm support from Dayna the last couple days—she answers every question I have and offers solutions to get things sorted as quickly as possible. Can't recommend her enough!

Mattelynn Romano - 14/08/2024 | report this review

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Excellent customer service

Service

Quality

Value

I have only started to use this company and am new to the system, the service team are great , I spoke with Kirsty Ambrose as I was unsure what to do and she talked me through it, very professional team with a friendly knowledgeable team

Tracey Relph - 13/08/2024 | report this review

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Great Support

Service

Quality

Value

I had some issues with the account aspect of the systems and contacted support. Tegan Hughes was a great help and assisted me through to a resolution. Thank you!

Paul G - 13/08/2024 | report this review

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Service

Service

Quality

Value

Had to contact customer service via web chat and was very helpful. Ellie Metcalfe did great answering all my questions very clearly and made life a lot easier.

Bobby Graham - 13/08/2024 | report this review

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Gabriele was amazing

Service

Quality

Value

Really get great service from the chat function in BrightHR the advisors are all amazing, they are super helpful and polite, and Gabriele was speedy quick today with my assistance and request.

Karen Cheney - 13/08/2024 | report this review

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Excellent

Service

Quality

Value

Thank you to Gabriele for solving my problem really quickly.

Sara White - 13/08/2024 | report this review

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Gabriele Phelan efficiently resolved query

Service

Quality

Value

Swift response to employee registration issue and identified the action required. Many thanks

Debbie Mills - 13/08/2024 | report this review

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Excellent support response from Tegan

Service

Quality

Value

I was having an issue with moving a person from one manager to another in BrightHR. Tegan understood the issue immediately and guided me to the correct section to make the update. I suggested that the wording within the website could be clearer. She indicated that this would be passed on to the development team but that I could also do this via the feedback feature in the site. Issue resolved - thanks Tegan Hughes!

Martin Miles - 13/08/2024 | report this review

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BrightHR Onboarding

Service

Quality

Value

Tomas training was clear and focused on areas applicable to our business. By the end of the session, we had more and better knowledge on how to navigate through BrightHR. Thanks

Pauline Sowemimo - 13/08/2024 | report this review

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Many thanks James (Phillips)

Service

Quality

Value

Needed assistance to amend incorrect data entry. James was really helpful and fully resolved my issues within a matter of minutes.

Sandra Thompson - 13/08/2024 | report this review

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Gabriele brilliant service

Service

Quality

Value

Gabrielle was brilliant, very helpful with a pretty complex issue, polite and effective. Thank you very much Gabriele.

Mark Abolaji - 12/08/2024 | report this review

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Introduction to BRIGHTHR

Service

Quality

Value

I recently had the pleasure of receiving an introductory service from Natasha Okparavero, and I must say, it exceeded all expectations. The session was comprehensive, highly informative, and conducted with the utmost professionalism. As someone new to the system, I truly appreciated Natasha's patience and her ability to explain everything clearly, addressing every question we had with precision and care. Natasha is a credit to the company, demonstrating a level of dedication and expertise that is truly commendable. Despite our session running over the allotted time, Natasha ensured that we were fully comfortable with the system before concluding, without rushing or logging us off prematurely. I would not hesitate to recommend this service to other companies. A big thank you to Natasha for her exceptional support and guidance. - DI Domican, Director of Learning

Diana Domican - 12/08/2024 | report this review

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Excellent support from Gabriele Phelan

Service

Quality

Value

Gabriele was incredibly helpful and answered my questions very quickly and efficiently. Her advice and support was excellent and helped me proceed where I was previously floundering. A very efficient and effective service - thank you!

Andrea Fuller - 12/08/2024 | report this review

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Online support

Service

Quality

Value

Really great service, super quick and had my problem dealt with within minutes

Lauren Woznicki - 12/08/2024 | report this review

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Admin support

Service

Quality

Value

Great help when needed, sorted out my issues and i'm all systems go now. Many thanks

RONNIE JOHNSON - 12/08/2024 | report this review

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Thank you Rabia

Service

Quality

Value

Very helpful, sorted the issue out quick. Thank you for being patient!!

Darren Brady - 12/08/2024 | report this review

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Chat Support from Gabriele Phelan

Service

Quality

Value

Excellent support from Gabriele Phelan on the chat function for support. Quickly answered my question and very helpful

Andrew Watson - 12/08/2024 | report this review

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Gabriele Phelan from BrightHR

Service

Quality

Value

Just had some support from Gabriele, and thankfully was able to solve a query I have had for such a long time in such a short space of time! Thank you for your help!

Cathy Sudworth - 12/08/2024 | report this review

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Support with Gabriele Phelan

Service

Quality

Value

I had a system use query, Gabriele support was excellent and I now know what to do for the future!

Vicky Friis - 09/08/2024 | report this review

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online support

Service

Quality

Value

chloe was very helpful and efficient in supporting with my query

kylie ely - 09/08/2024 | report this review

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Supportive

Service

Quality

Value

Adil Najeeb, super supportive and friendly. Thanks for your prompt support.

Nishantha Jayakody - 09/08/2024 | report this review

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Friendly support

Service

Quality

Value

Gabriele Phelan was most helpful and efficient with my queries

Kate Dewar - 09/08/2024 | report this review

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Excellent

Service

Quality

Value

Tegan Hughes was amazing and sorted me out within few minutes.

Kachi Nwobodo - 09/08/2024 | report this review

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Friendly support

Service

Quality

Value

New to the system, looks really good for what our organisation needs it for. They had provided online onboarding training which was really helpful, and a video of the session. However even when I was stuck with an error when inputting the data I was able to call their help line and staff (James Phillips) was able to assist simple and patiently, who was very polity and helpful

Ziaur Rahman - 08/08/2024 | report this review

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Support with BrightHR

Service

Quality

Value

Im a new customer and needed support in adding our first employee. Ellie Metcalf was great. really helpful, patient and supportive. impressed with customer service

Jane Elson - 07/08/2024 | report this review

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Extremely helpful

Service

Quality

Value

We are new to Bright and I had a few questions, just spoken to Ellie Metcalf who was very helpful and patient.

Yvonne Beggs - 07/08/2024 | report this review

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ONLINE TRAINING

Service

Quality

Value

I HAD AN INTRODUCTORY TRAINING SESSION WITH NATASHA OKPARAVERO WITH RESPECT TO THE USE OF BRIGHTHR - VERY USEFUL!

DEBORAH CAMPBELL - 06/08/2024 | report this review

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Very helpful

Service

Quality

Value

Ellie provided assistance with a employee setup issue - very quickly resolved - helpful and courteous - thank you very much

Douglas Smart - 06/08/2024 | report this review

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support

Service

Quality

Value

I had an issue with adding a new employee, the operator that reached and responded was Ellie Metcalf. Ellie resolved my issue very quickly.

nick upton - 05/08/2024 | report this review

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Ellie was brilliant

Service

Quality

Value

We are a small charity and we have had some problems with our login details. (the problem was at our end) Had a chat with Ellie Metcalf, who was extremely patient and helpful. The problem is now sorted. Thank you Ellie!

Dan Bourton - 05/08/2024 | report this review

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Ellie was brilliant

Service

Quality

Value

We are a small charity and we have had some problems with our login details. (the problem was at our end) Had a chat with Ellie Metcalf, who was extremely patient and helpful. The problem is now sorted. Thank you Ellie!

Dan Bourton - 05/08/2024 | report this review

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Very friendly helpful staff

Service

Quality

Value

Onboarding has been brilliant and the support team have answered all my queries without any delays. Really looking forward to using BrightHR as its functionality is perfect for our organisation. Special thanks to Natasha O for todays intro session.

sam mitchell - 05/08/2024 | report this review

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Stella provided a sterling support service!

Service

Quality

Value

Thank you so much for the quick response and professional service! Stella walked me through the process and I was successful at resolving the issue I had with assigning staff to their correct place of work.

Stella Joshua - 05/08/2024 | report this review

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Really quick support access

Service

Quality

Value

Gabriele helped me this morning with an error that we had with onboarding new users. Her solution resolved it straight away. Super impressed with the efficiency and clarity of actions to take - thank you!

Kineta Naidoo - 05/08/2024 | report this review

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Quick response

Service

Quality

Value

Gabriele was quick to help me with my query and gave me contact details I needed for further help.

Kerry Quinn - 05/08/2024 | report this review

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Teams meeting with Natasha Okparavero

Service

Quality

Value

Thank you Natasha for re-assuring me I was using the BrightHr app correctly and making the most of it.

Musarat Hussain - 02/08/2024 | report this review

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Thank you Leigh

Service

Quality

Value

Very easy to understand through our welcome call. Thanks !

Marshall Kaila - 02/08/2024 | report this review

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Bright safe Natasha

Service

Quality

Value

Had my onboarding for brightsafe with Natasha She was excellent and it was a great appointment on teams. Cannot recommend her enough. Excellent.

Salli Merola - 02/08/2024 | report this review

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Ellie Metcalf

Service

Quality

Value

Ellie was patient and professional in her approach to helping me find a solution to my inquiry.

AJ Awani - 01/08/2024 | report this review

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Excellent live chat experience

Service

Quality

Value

I spoke with Tegan Hughes through live chat on BrightHr website as i was unsure how to reinstate a former employee on the system. She was very helpful and told e how to do it straight away. So much easire that having to call and wait in line.

Michelle regan - 01/08/2024 | report this review

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Great support from Ellie Metcalf

Service

Quality

Value

Ellie was very helpful and sorted my support request quickly! Thank you :)

Aiman Hussein - 01/08/2024 | report this review

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Fast Help

Service

Quality

Value

Thankyou Tegan for a very quick solution to my problem. Clear and concise instructions

Anthony Lyles - 01/08/2024 | report this review

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Online Support

Service

Quality

Value

Thank you to Ellie Metcalf for quickly helping me understand the process for migrating mass information between our two systems. Should save me a lot of work!

O G - 01/08/2024 | report this review

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Professional and good knowledge of software

Service

Quality

Value

Holly was very good. Teams meeting could not connect but we managed to do the session via phone.

Josie Mpala - 31/07/2024 | report this review

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Thank You Tomas Zhao Do Amaral

Service

Quality

Value

Excellent demo of Bright HR, he made everything very simple, easy to understand and to navigate, thank you.

Nick Booth - 31/07/2024 | report this review

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Support

Service

Quality

Value

I needed advice on changing user profiles. Call was handled very efficiently by Navada.

Mark McClean - 31/07/2024 | report this review

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Online training

Service

Quality

Value

Holly Bergin-Wadsworth was very helpful and friendly during the BrightHR training session.

Amy Coxon - 30/07/2024 | report this review

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Bright Safe & Bright HR

Service

Quality

Value

Peninsula provides an all in platform that fully supports the business. Speaking with Faiza Baria to go through the platform was very insightful. I highly recommend Peninsula services.

Laura Macleod - 29/07/2024 | report this review

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Showing me round the system

Service

Quality

Value

Shoutout to Holly Wadsworth who has shown me around Bright HR and Bright Safe, I had no idea how to use it where to look for things and Holly showed me how to navigate through the system. Very friendly as well which made my day! Thank you Holly!!

Lynsey Hughes - 29/07/2024 | report this review

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Quick Chat Function - Very Convenient

Service

Quality

Value

Highly recommend the quick chat feature, although the automated service couldn't answer my query I was immediately put through to a person who resolved it immediately for me.

Tanya Warren - 29/07/2024 | report this review

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Gabriele Phelan

Service

Quality

Value

Very efficient and helpful response to my query.

S Parker - 26/07/2024 | report this review

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Online Support

Service

Quality

Value

Hi. Please pass on my thanks to Tegan for her support with a invoice query. Although I came to the wrong department, she was extrtemely helpful in getting me the support required. Thank you

Nick Wright - 26/07/2024 | report this review

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Registration issue

Service

Quality

Value

Had an online chat with Tegan Hughes. She was helpful and although wasnt able to resolve my issue she passed it the technical team

Mark Wilson - 26/07/2024 | report this review

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Highly Efficient Support

Service

Quality

Value

Had an issue with leave entitlement whilst onboarding a new staff member. The support call was extremely efficient and the problem was resolved within minutes. Admittedly turned out to be a user mistake 😜

Rafiequa Palmer - 26/07/2024 | report this review

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Really helpful and quick service from Gabriele

Service

Quality

Value

Very helpful and answered my concerns. Gave me a full breakdown/instruction on how to proceed with what I inquired about. Job well done!

Alima Aminu - 26/07/2024 | report this review

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Bright HR Online Chat

Service

Quality

Value

Gabriele Phelan helped me today. Normally I dread online chats as they run through the same scripts for ages before transferring you to a real person who makes you wait for ages between answers. My Experience with Bright couldn't have been more different to my expectations.. One question to the chat bot, it realised it couldn't help straight away and transferred me to a real person. (Gabriele Phelan) they were incredibly responsive and replied straight away as soon as I finished typing. Issue was resolved straight away. If I could give more than 5 stars I would do. Best experience of an online chat I've ever had. :-)

Dan Lewell - 26/07/2024 | report this review

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Sterling STELLA

Service

Quality

Value

Fab coaching by Stella she helped me correct a situation and guided me through the process of correctly amending. Very patient and understanding. Many thanks

Catherine McHugh - 26/07/2024 | report this review

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Fab service from Harry

Service

Quality

Value

Harry was polite and professional on the phone what a gent

Kenny Kensington - 25/07/2024 | report this review

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Thanks for your help Gabriele

Service

Quality

Value

I got the help I needed straight away. Thank you Gabriele.

David Smith - 25/07/2024 | report this review

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Thank You Gabriele!

Service

Quality

Value

Just setting up BrightHR along with Blip and PoP. Had a few queries along the way and received such excellent service from Gabriele with prompt, helpful advice solving my issues. Thank you so much.

Michelle Moore - 25/07/2024 | report this review

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App issue resolved

Service

Quality

Value

Very prompt response to a 'Blip' app issue that we were experiencing, Thank You. Tim

Tim Edwards - 25/07/2024 | report this review

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Good Comms

Service

Quality

Value

Had a problem with updating place of work, Gabriele Phelan assisted via chat and resolved very quickly

Margaret Bryant - 25/07/2024 | report this review

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thank you Gabriele

Service

Quality

Value

was struggling for ages and then spoke to Gabriele and problem solved in minutes , thank you Gabriele

martin sage - 24/07/2024 | report this review

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Rapid resolution to my query

Service

Quality

Value

I recently contacted the Bright HR Team via Live Chat and received a quick response from Gabriele Phelan, who helped to solve my query efficiently. Thank you for your help and support!

Katherine D - 24/07/2024 | report this review

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Pop Expense Query

Service

Quality

Value

Hi I just wanted to thank Gabriele Phelan for her excellent advice and support regarding my query on Pop Expenses.

Maria Chaplin - 24/07/2024 | report this review

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Very helpful team

Service

Quality

Value

Chantelle from Bright HR was able to quickly provide me with a answer to my technical query.

David Collinge - 24/07/2024 | report this review

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Chantelle

Service

Quality

Value

Had a problem with Bright HR and couldn't access documents. Chantelle called me said she would like into it call me back. She called me back quickly and had resolved the issue for me. Very helpful and great communication.

Wendy Grey - 24/07/2024 | report this review

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Thankyou Tegan!

Service

Quality

Value

Tegan was very helpful and quickly found me what i was searching for on the system.

Lily Bateman - 24/07/2024 | report this review

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Speedy helpful service

Service

Quality

Value

Thanks to Gabrielle Phelan, for a speedy and helpful response to my visibility query. This allowed me to quickly resolve the issue.

Claire Taylor - 24/07/2024 | report this review

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Thank you Tegan

Service

Quality

Value

We already use Bright HR and Bright Safe, which we like and have used for some time. When we had our onboard session We were now interested in the payroll, rota, and clocking-in systems. I contacted the online chat, and Tegan Hughes was very helpful and booked me an appointment for the onboard training. Thanks Tegan.

Amanda Finn - 24/07/2024 | report this review

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Very helpful

Service

Quality

Value

Very helpful! Issue was resolved extremely quickly.

Gemma Norville - 24/07/2024 | report this review

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Excellent Support

Service

Quality

Value

Thank you Rabia for helping me sign-up as a new user. It was not clear before you told me that all criteria asked for a password needed to be done as per stated on the log-in. Great help. Bright is always very quick to respond and help. Thank you.

C Owen - 24/07/2024 | report this review

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Swift and clear response

Service

Quality

Value

I had a lovely lady named Ellie Metcalf deal with my query today. She was very swift and efficient and answered my question in no time. I was very impressed with the service she provided!

Georgia Lane - 23/07/2024 | report this review

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Online Assistance

Service

Quality

Value

I was struggling with a process on Bright HR, Tegan was able to help me resolve the issue quickly and without any issues.

Mandie Anderson - 23/07/2024 | report this review

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Onboarding with Zoe

Service

Quality

Value

My team and I had a great onboarding session with Zoe and it was a great success. She was patient and provided professional services which made the tutorial/training very good. The system is a must have for anyone looking into HR Management. Thank you

Femi Fashoyin - 23/07/2024 | report this review

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Tegan Hughes

Service

Quality

Value

Excellent, professional and quick customer service from Tegan at BrightHR

Maria DADABHOY - 23/07/2024 | report this review

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Thank you - ​​​​Tomas Zhao Do Amaral

Service

Quality

Value

We had a demo today and it was seamless and all questions are answered honestly and satisfactorily. Impressed with demo techniques. Well done ​​​​Tomas Zhao Do Amaral

Kamlesh Rajput - 23/07/2024 | report this review

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Thank you for the assistance

Service

Quality

Value

The assistance i had today was prompt and explained everything in clear terms

Thomas Dineen - 23/07/2024 | report this review

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Slow responses, no help

Service

Quality

Value

Took over half an hour with answers providing little or no details taking minutes between very basic questions or replies (i.e. confirming our name/organisation) for them to say we need to email support. Never volunteered any information that would have resolved the query and rarely directly answered a question leading to more questions to try and clarify. Bright HR and Bright Safe are not intuitive systems and their customer service is also not up to the task of resolving issues with it.

Ellie Stead - 23/07/2024 | report this review

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Super quick help - Thanks

Service

Quality

Value

I had a query that Ellie sorted out very quickly. She was patient, kind and understanding. Thank you Ellie :)

Phay Georgiou - 23/07/2024 | report this review

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Really Helpful staff

Service

Quality

Value

Ellie Metcalf was super helpful with a couple of website queries that I had. All solved within a few minutes and she was very polite and responsive.

Jennifer Everett - 23/07/2024 | report this review

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Bright HR

Service

Quality

Value

Issue sorted promptly and effectively.

Phil R - 22/07/2024 | report this review

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BrightSafe Onboard

Service

Quality

Value

Very informative session provided by Ewan Logsdon, answering questions and walking us through the BrightSafe App and all its features.

Gavin Wigley - 22/07/2024 | report this review

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HR Enquiry

Service

Quality

Value

Great response Ellie Metcalf

Alexis Hague - 22/07/2024 | report this review

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Very helpful

Service

Quality

Value

First time using the service and it did everything it was meant to. Very helpful & Polite service for Ellie Metcalf

Andy Kelly - 22/07/2024 | report this review

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excellent support

Service

Quality

Value

Great support and advice given to me by Tegan today. It is reassuring that there are still places you can go to get help. Thank you

andy sole - 22/07/2024 | report this review

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Log in help

Service

Quality

Value

Stella was fantastic at helping our team get sorted with logging in on blip - 1 hour later we are sorted and back up and running thanks you

niomi Tempest - 19/07/2024 | report this review

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Many Thanks Justin

Service

Quality

Value

I have been interacting with Justin Smith on the Support Desk He's a star!, so helpful, knowledgeable and patient. Thank you justin for sorting out my issue so quickly.

carly sheppard - 19/07/2024 | report this review

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Support

Service

Quality

Value

I use the support team quite a bit and the team are great and speak in a non tech way I can understand I love love love this system and can't recommend it enough!!!

Sam Shand - 18/07/2024 | report this review

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Bright HR Training

Service

Quality

Value

Thank you to Holly Bergin-Wadsworth for a great training session on Bright HR today. The training was informative and very useful, Holly explained everything really well and she was very knowledgeable about the system.

Julie Welch - 18/07/2024 | report this review

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Chloe Jones

Service

Quality

Value

I had a problem that needed sorting and Chloe resolved it straight away without asking a thousand questions like some platforms do. Her customer service was excellent and she really made my life easier today!

Molly B - 18/07/2024 | report this review

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Great Support

Service

Quality

Value

Many thanks to Michelle Farr helping me resolve an issue relating to a member of staff who had moved from full to part time work and her holiday entitlement was not showing correctly for public/mandatory holidays. I wouldn't have been able to work it out without your help :)

Melanie Ferguson-Allen - 18/07/2024 | report this review

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Kirsty Ambrose

Service

Quality

Value

Kirst gave me quick concise help with an IT issue, and gave me advice going forwards to same me time on the future. Many thanks Kirsty

Hollie Newton - 17/07/2024 | report this review

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Website support

Service

Quality

Value

Both Chloe and Ellie were really helpful with the website chat support service this morning. Got me sorted out and logged in properly, thank you!

Lynne Humphreys - 17/07/2024 | report this review

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Excellent Support from Ellie Metcalf

Service

Quality

Value

I am immensely grateful to Ellie Metcalf for her outstanding support with the Bright HR system. Her expertise and patience made the process seamless and stress-free. Thank you, Ellie, for your exceptional assistance!

Jie Li - 17/07/2024 | report this review

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Many thanks Ellie Metcalf

Service

Quality

Value

Quick and straightforward response to my query with Ellie. Great service!

Marion MacDonald - 17/07/2024 | report this review

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Live chat help

Service

Quality

Value

Contacted for the first time with a problem that got sorted straightaway, excellent service from Ellie Metcalf.

Sue Walsh - 17/07/2024 | report this review

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Help with account reset

Service

Quality

Value

Very efficient help - started a chat with automated system, which directed me to an expert - Chloe. She has resolved an issue our employee was facing in just a few minutes with only a couple of questions.

Karolina Aliukaite - 17/07/2024 | report this review

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Chloe is a gem

Service

Quality

Value

Caught Chloe twice in a couple of days and on both occasions she was excellent. Knew her stuff and we got both issues sorted really quickly.

Wesley Moore-Haines - 16/07/2024 | report this review

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Quick and Efficient Support

Service

Quality

Value

Chloe was super proficient and helpful. Also, very patient as I came on to chat with one question and then ended up with more! Sorted out there and then also with a time scheduled for a demo. Great Service! Thank you, Chloe!

Marian Shanto - 16/07/2024 | report this review

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Quick and helpful

Service

Quality

Value

Ellie answered and sorted my query extremely quickly and easily - thank you

Stephanie Davies - 16/07/2024 | report this review

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Many Thanks -10/07/2024

Service

Quality

Value

Farshad was super helpful, polite and resolved my issues within seconds. Thanks so much Farshad!!!

Jyotsna Pandya - 16/07/2024 | report this review

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Great Support Team

Service

Quality

Value

I find Bright HR to be really user friendly so rarely use the live chat function, However today i had a query - Spoke to Chloe Jones and she was great. Nice and quick response, straight forward direct answer to my question. Thanks Chloe :-)

Lisa Groves - 16/07/2024 | report this review

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Bright HR Onboarding

Service

Quality

Value

Excellent support from "Leigh Dignan".

Abul Azad - 15/07/2024 | report this review

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User Support

Service

Quality

Value

Great support from Ellie Metcalf to resolve our navigation confusion really quickly.

Colin Abercrombie - 15/07/2024 | report this review

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Speedy Assistance

Service

Quality

Value

As a new customer, I had a query and issue, which Ellie Metcalf was able to help me with, she resolved the issue without making a big problem out of it.

Lyndsay Marsh - 15/07/2024 | report this review

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Many thanks to Kirsty A.

Service

Quality

Value

My account was frozen since the day one when I have started to work for a new company. Kirsty had to call for technical support to get it resolved. It has been done in almost no time! She was very helpful and waited for me to go through the set up procedure.

Helena Klatovska - 15/07/2024 | report this review

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Bright HR Welcome Call from Leigh

Service

Quality

Value

A very clear and helpful 'Welcome Call' from Leigh Dignan. She was able to guide me through the package we have bought as well as book other support services. Very helpful and polite, Thank You.

Ben Clowes - 15/07/2024 | report this review

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Bright HR Enquiry

Service

Quality

Value

Kirsty Ambrose was super-helpful; she answered my call promptly, confidently led me through the online process to amend admin permissions on Bright HR, and had it all solved very quickly, and was very polite and helpful. Many thanks.

Angus Loudon - 15/07/2024 | report this review

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Great service

Service

Quality

Value

Rabia was a great help!

Ellie Gaik - 15/07/2024 | report this review

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Support from Chantel

Service

Quality

Value

Chantel helped me realise the issue I was having with my BrightHr Log in was not related with Bright Hr at all. She did walk me through the steps on how to clear my cache & cookies and it resolved the problem! thank you!

Eileen Robles - 15/07/2024 | report this review

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Thanks Ellie

Service

Quality

Value

Ellie Metcalf did a mighty fine job of steering me through a tricky situation where I had inadvertently given a member of staff 30x more overtime than planned...

Nick Vaughan - 15/07/2024 | report this review

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Many thanks Leigh Dignan

Service

Quality

Value

Leigh Dignan was incredibly helpful with my Welcome Call, and the onboarding process has been super smooth!

Luke Castle - 12/07/2024 | report this review

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New Customer to Bright HR

Service

Quality

Value

We are a new customer to Bright HR, and like most things the system takes a little while to embed, but we are making progress. We are three weeks into the new system, where everyone is set up; staff are clocking in/out; resetting passwords but one the whole the system is working. It will be good to have payroll connected to our system, however we will have to wait until it is launched. The staff try hard to resolve issues, but sometime it is necessary to make an extra call. Once our understanding of the system is embedded, things will get easier.

Debbie Frappell - 12/07/2024 | report this review

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ELLIE METCALFE BRIGHT HR

Service

Quality

Value

Ellie Metcalfe Bright HR advisor on Chat. Prompt efficient friendly advice.

Alyson Wynn - 12/07/2024 | report this review

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Excellent Service

Service

Quality

Value

Had a training session with Arron. He adapted to my technical difficulties and still provided an excellent session over the phone! it was very helpful and I now feel more confident in my ability to navigate Bright HR.

Charley Chappell - 12/07/2024 | report this review

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Excellent response

Service

Quality

Value

Thank you to Ellie who was so helpful and efficient with my query this morning :)

Danielle Chapman - 12/07/2024 | report this review

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Excellent communication and resolution

Service

Quality

Value

Thank you to Ellie Metcalfe for her help yesterday to resolve an issue I was having with BrightHR. Actually no issue as it was perfectly resolved. Thanks again!

Raquel Vidal - 12/07/2024 | report this review

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Sella support

Service

Quality

Value

Just wanna send a massive thank you to Stella for your guidance and support. So, I contacted the Bright HR help desk regarding an issue I was experiencing using the clock-in feature. Tbh I was frustrated when I made the call, having tried and failed to resolve this issue myself. However, Stella, who i have never spoken with before was very calm and patient with me, and guided me through the whole process. This is how customer service should be. Well done Stella.

David Thomas - 10/07/2024 | report this review

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On line support

Service

Quality

Value

Dealt with Ellie, navigated me with ease and solved my issue efficiently and timeously.

Elizabeth Campbell - 10/07/2024 | report this review

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Many thanks Ellie from the Live Chat team

Service

Quality

Value

Thank you for taking time to walk me through my query

Tracy le Roux - 10/07/2024 | report this review

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Brilliant Service

Service

Quality

Value

Thank you so much for being patient and supportive. Chloe Jones gave me all the answers that I needed and understood all of my questions even though I did ask them in a roundabout way. Thank you for making the issues that I was having easy to resolve. Great communication :-)

Nicole Day - 10/07/2024 | report this review

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DASHBOARD ENQUIRY

Service

Quality

Value

ELLIE Metcalf was very helpful and knowledgeable with her advice. Prompt with her responses and polite too.

PHYLLIS DEVLIN - 10/07/2024 | report this review

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Thank you Tegan

Service

Quality

Value

Just what I needed on a busy day, a prompt and accurate response to an urgent query. Thank you for your professional, time saving support.

Linda Hendrick - 10/07/2024 | report this review

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Many Thanks Adil

Service

Quality

Value

Thank you for arranging for us to attend the onboarding session on Bright HR & Bright Safe Adil. Much appreciated. Looking forward to learn how to navigate faster and answer all my queries i have.

Ana Kerr - 10/07/2024 | report this review

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Excellent Online Training

Service

Quality

Value

Another great bespoke training session on BrightHR by Zoe Tugwell. being able to ask questions that relate to our business and having the help to understand how to set up the system, very impressed.

Nathan Glass - 09/07/2024 | report this review

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Huge Thanks!

Service

Quality

Value

Just wanted to say a huge thankyou to Navada for his patience and understanding when it came to navigating me through the online portal, what a star! Great service that will certainly make my life easier. Navada for promotion, or a bonus....or both!

Jane Bartlett - 09/07/2024 | report this review

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Thank you Kirsty

Service

Quality

Value

Thank you so much to Kirsty Ambrose for taking the time to show me how to change over details on BrightHR. Kirsty was very helpful and knowledgeable and we managed to change it all over really quickly

Sarah Davidson - 09/07/2024 | report this review

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Excellent Support from Darren

Service

Quality

Value

Patient and clear with explanation and detail. Clearly knew the system really well and we got up and running quickly. Thank you. :)

Colin Hubbocks - 09/07/2024 | report this review

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Thanks Chloe

Service

Quality

Value

Had an issue with attaching staff to locations - contacted through the chat link and Chloe was great, giving clear instructions and my problem was resolved. Followed up with an email to ask if there was anything else - can't ask for more than that - thanks !

SHARON ORMEROD - 09/07/2024 | report this review

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online help from Tegan

Service

Quality

Value

Quick and easy and answered my question with ease. Thank you Tegan for your help today..

susan gallen - 09/07/2024 | report this review

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Thanks Chantelle

Service

Quality

Value

Chantelle answered my query professionally and quickly. Thanks!

Kirsten Matta - 09/07/2024 | report this review

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Training with Natasha

Service

Quality

Value

Thank you for taking the time to talk through things with me. Very helpful and explained everything very well.

Lindis Charlton - 09/07/2024 | report this review

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Bright is great

Service

Quality

Value

I spoke to harry he was polite and he trained me how to use the system

Charlie Thomson - 08/07/2024 | report this review

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Prompt and Great Service

Service

Quality

Value

Tegan was prompt and warm in the support they provided. Very knowledgeable and friendly.

Kai Jolley - 08/07/2024 | report this review

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Quick fix to my problem

Service

Quality

Value

Tegan was able to help me with my problem very quickly and easily. Thank you

Helen Barsanti - 08/07/2024 | report this review

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Thanks Tegan!

Service

Quality

Value

Thank you Tegan for your very helpful assistance with my query. All solved. BrightHR assistants are always extremely helpful. Thank you.

Jenny Tester - 08/07/2024 | report this review

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Efficient, quick and easy

Service

Quality

Value

Navada was very helpful nand handled my query quick and easy.

Jess Leung - 08/07/2024 | report this review

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Quick and great service

Service

Quality

Value

Tegan was very helpful and gave me the information I needed

ursula marshall - 08/07/2024 | report this review

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Justin Smith

Service

Quality

Value

Justin was very helpful and quick to respond to enquiries - great customer service :)

Helen Fermor - 08/07/2024 | report this review

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Harry resolved my issues quickly

Service

Quality

Value

A big shout out to Harry who resolved all of my issues quickly

janet loraine - 05/07/2024 | report this review

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Thank you Farshad!

Service

Quality

Value

Thank you for your assistance and being patient with me. Excellent service!

Katie Brewin - 05/07/2024 | report this review

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Great assistance

Service

Quality

Value

Chloe Jones was very helpful this morning in assisting me in a speedy, efficient and informative manner. Many thanks

Sarah Quibell - 05/07/2024 | report this review

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BrightSafe onboarding meeting

Service

Quality

Value

I had our onboarding meeting with Holly Bergin-Wadsworth who was very pleasant and efficiently took me through all the features of the BrightSafe software.

Nick Redman - 05/07/2024 | report this review

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Really useful 30 minutes!

Service

Quality

Value

Really useful 30 minutes! Tomas was really helpful and went through the whole platform with me and answered all my questions.

Viktorija Uskane - 05/07/2024 | report this review

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​​​​Arron was very helpful

Service

Quality

Value

​​​​Arron was very helpful, thank you

Usain Kubah - 04/07/2024 | report this review

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Quickly resolved an issue.

Service

Quality

Value

Chantelle helped guide me through a technical issue when I called up their helpline. The issue was resolved easily. Communication was on point.

Lee Hare - 04/07/2024 | report this review

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Bright HR query

Service

Quality

Value

Farshad very helpful

Marina Baillie - 04/07/2024 | report this review

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Bright HR Support

Service

Quality

Value

Online support from Tegan Hughes was friendly, quick and super efficient. Provided me with clear instructions for the task in hand.

Kim Stevenson - 04/07/2024 | report this review

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Many Thanks Kristy Ambrose

Service

Quality

Value

Thank you, Kristy, for resolving the long-standing issue with the BrightHR login. I really appreciate your patience and clear explanations.

Mamta Yadav - 04/07/2024 | report this review

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Successful Live Chat

Service

Quality

Value

Live chat was really useful. The chat bot passed me to Chloe Jones once I declared my question hadn't been answered. Chloe was clued up on the Bright HR website and answered my question straight away. I can't have been on the live chat any longer than 5 minutes and the problem was solved.

Vanessa N - 04/07/2024 | report this review

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Quick and simple help!

Service

Quality

Value

Lots of help online from Teagan Hughes today, answered my questions quickly and I got what I needed

Bea Mills - 04/07/2024 | report this review

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Good telephone support

Service

Quality

Value

I had to call the helpline as Chloe on online support wasn't very helpful. I called Chantelle and she resolved my issue in a minute!

Deborah Prosper - 04/07/2024 | report this review

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Excellent knowledge always

Service

Quality

Value

Consistently good, I have never heard anyone at BH say 'I don't know' they always know everything and are super helpful and patient. They answer the phone quickly and everything is done smoothly and efficiently. Highly recommend them to everyone.

Sian Stephens - 03/07/2024 | report this review

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Many thanks Darren

Service

Quality

Value

Darren was great. He resolved the query fairly quickly and alleviated my concerns. His instructions were clear and extremely helpful.

Junaid Habib - 03/07/2024 | report this review

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Thanks Darren Sharpe!

Service

Quality

Value

Darren, thanks for your guidance and for supporting when I called the service desk earlier. You were knowledgeable and super efficient.

Fran Rodrigues - 03/07/2024 | report this review

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Great Service received

Service

Quality

Value

Navada, thank you for your support and quick resolve.

Karen Pound - 03/07/2024 | report this review

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Brilliant Support!

Service

Quality

Value

Chloe is helping me through out the process in each and everything in BrightHR. I needed support in setting up my employees. Chloe is always available to guide me. Always prompt answer. Thank you for your support!

Saba Jamshed - 02/07/2024 | report this review

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Helpful and friendly advice

Service

Quality

Value

Called and spoke with Darren who was very helpful. He arranged a screen share to go through and resolve my query.

zoe holman - 02/07/2024 | report this review

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Help with the Blip app

Service

Quality

Value

Thank you for your guidance with Blip app- we eventually got to the bottom of the problem.

Lindsay Black - 02/07/2024 | report this review

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Super Helpful

Service

Quality

Value

I spoke with Tegan H today via webchat and they were super helpful and very patient with me. My query was resolved quickly and efficiently. Thanks Tegan !

Abi Lewis - 02/07/2024 | report this review

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Many thanks Paige Bradshaw

Service

Quality

Value

Paige is very friendly and knowledgable, thank you for the ongoing support.

Jessica Holderness - 01/07/2024 | report this review

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Great service from Ryan

Service

Quality

Value

Ryan has been great at getting back to me with my last 2 queries. Great response time and queries resolved. Great service when needing to save time

Louise Silver - 01/07/2024 | report this review

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Very efficient customer support

Service

Quality

Value

Chloe was immediately able to resolve my query and did so in a supportive and helpful manner. Very helpful all round.

R L - 01/07/2024 | report this review

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Quick and Easy

Service

Quality

Value

You never feel that your question is stupid. Michelle explained how to send documents to all staff with great patience. Customer service staff are always so friendly and helpful. Love this system.

S Burch - 01/07/2024 | report this review

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Cameron

Service

Quality

Value

Cameron was calm, incredibly patient and also knew what he was talking about. A really helpful call. Thanks

Elizabeth Watson - 30/06/2024 | report this review

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Online Chat with Chlow

Service

Quality

Value

Used the online chat service today and was connecrted very quickly with Chloe Jones who was able to solve my problem quickly and efficiently. She also made sure I was happy with the service and if there was anything else I needed

Lisa D - 28/06/2024 | report this review

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Really knowledgeable service

Service

Quality

Value

I was stuck in the system trying to amend an employees details, I started an online chat with Tegan Hughes, who very quickly knew what my issue was and solved it immediately. Really Great Service

Sarah Hartridge - 28/06/2024 | report this review

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Employee Registration

Service

Quality

Value

Tegan, was amazing got the issue solved in minutes and meant that I could get back to work straight away. Really great service would recommend!

Nick Carlucci - 28/06/2024 | report this review

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Excellent Support

Service

Quality

Value

I had a call with Ellie Metcalf as I was struggling to pull some TOIL data from Bright HR. She was professional, patient and empathetic whilst committed to a first call query resolution. Thank you Ellie and keep up all the good work! I'm sure your clients really appreciate it.

Sofia Dianthe - 27/06/2024 | report this review

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Helpful online assistance

Service

Quality

Value

Ellie Metcalf was extremely helpful and efficient with my enquiry on BrightHR website. I was able to complete the action quickly and easily.

Julie Ross - 27/06/2024 | report this review

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Excellent Service

Service

Quality

Value

Ellie Metcalf helped today on the chat, to enable me to update employee work places. Spot on first time with her advice and directions.

Debra Nolan - 27/06/2024 | report this review

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Very helpful

Service

Quality

Value

Thank you to Chloe for assisting my query and being very efficient.

Jessica Payne - 27/06/2024 | report this review

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Thank you Ais!

Service

Quality

Value

Called up to get help with an employee's hourly contract and to work out their min. annual leave entitlement, Ais was so helpful, helped work out the entitlement the employee is allowed and made it very easy to follow step by step! Thank you so much!

Dana Tedstill - 27/06/2024 | report this review

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Bright HR

Service

Quality

Value

Jamie was extremely helpful and gave me a full overview of the system, he was very thorough and did not rush, answered all of my queries and the platform is really easy to navigate.

Lindsay Sanderson - 27/06/2024 | report this review

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Query about HR Advice stored online

Service

Quality

Value

Chloe Jones looked into this quickly and efficiently and managed to find the documents I was looking for. She even emailed me directly to check it was all OK.

Bernadette Menzies - 26/06/2024 | report this review

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Thanks, Ryan Hewitt

Service

Quality

Value

I would like to thank Ryan for his fast and efficient response, whenever I have a query on Bright HR, Ryan always responds with a resolution. Thanks Ryan for your help

Judy Kent - 26/06/2024 | report this review

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Chat

Service

Quality

Value

Had a chat with Chloe who solved my issue in no time at all. Very efficient.

Lisa Alloune - 26/06/2024 | report this review

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Support

Service

Quality

Value

Had to contact support recently and Ellie Metcalf was able to answer my query in a professional and cutesy manor. Great support.

Deepak Dhrona - 26/06/2024 | report this review

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Helpful and precise assistance

Service

Quality

Value

Being new to Bright HR I rang with a login query and was answered by Kirsty Ambrose. She answered my query succinctly which resolved my issue. Very happy with such precise and accessible help.

Wendy Haymes - 26/06/2024 | report this review

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The wonderful Darren saves the day - again!!

Service

Quality

Value

I cannot recommend the amazing Darren and his helpful knowledge enough!!! After a lot of difficulties in sorting Rita’s/annual leave/payroll etc, after one conversation with Darren, I have a happy staff team, a complete rota and I’m delighted with the result!!!

Regina Gallagher - 26/06/2024 | report this review

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Ellie Metcalf

Service

Quality

Value

I had a query with assigning employees to a particular site. Ellie was very clear in her instructions and I was able to resolve this. Thanks Ellie for your promptness and help!!

Tina McCoy - 25/06/2024 | report this review

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Fast help service

Service

Quality

Value

I had a query on setting up annual leave on Bright HR and used the virtual assistant tool which put me through to a lovely customer service advisor, Ellie Metcalf. Ellie was super fast at responding and had a great understanding of the system and its capabilities - thank you!

Jacquii Brown - 25/06/2024 | report this review

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Great Support

Service

Quality

Value

Thank you Darren Sharpe for your help today, appreciate it.

Rachel Hughes - 25/06/2024 | report this review

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Well done Zoe Tugwell

Service

Quality

Value

Zoe was excellent with the onboarding call, although our call was going to over run she re arranged another call and continued on our meeting, Very knowledgeable and friendly.

Craig Cassidy - 25/06/2024 | report this review

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Excellent Support Zoe

Service

Quality

Value

I had an online overview session with Zoe and it could not have been better and clearer. She took me through every step of the system and clarified every question I had. Five stars support, thank you for your time Zoe!

Jonathan Munoz - 25/06/2024 | report this review

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Excellent Service from Tom Tierney.

Service

Quality

Value

We migrated over 50+ employees from our old HR platform onto Brighthr and Tom dealt with the entire process for us. As ever there were issues with data migration, but Tom was patient, super helpful and efficient in ironing out any of the errors that arose. A great service and team and thanks for all of your help.

Oliver Leyens - 25/06/2024 | report this review

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Help with changing a employee email

Service

Quality

Value

I had a problem as I accidently entered a new employee email address incorrectly, I went onto the live chat and spoke to a lady called Chloe Jones, who helped me straight away and was able to rectify my query extremely quickly... she was very professional and provided a good service

Tracey Cleveland - 25/06/2024 | report this review

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First Training

Service

Quality

Value

Thank you Aaron for making what seemed incomprehensible and frustrating really simple and easy. I appreciated your patience and professionalism as you dealt with our queries. Thanks

Heather Thorpe-McCallum - 25/06/2024 | report this review

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great support

Service

Quality

Value

I'm new to the system and the online support has been amazing

Alison Rodgers - 25/06/2024 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Ellie helped me with my question very quickly and was able to direct me to the relevant resource.

Norman Tulloch - 24/06/2024 | report this review

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Initial Contacts

Service

Quality

Value

I have just joined Bright Hr Services and the level of support is outstanding, both Ryan initially and Jamie Hilton explained the system in a clear and informative manner. I am looking forward to using the system knowing that if I hit a problem, I will receive first class support.

Adam Caldwell - 24/06/2024 | report this review

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Many thanks Ellie

Service

Quality

Value

Problem sorted in a very clear , professional manner

Andrea McGrady - 21/06/2024 | report this review

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Very helpful training

Service

Quality

Value

Huge thank you to Josh for talking through the capability BrightHR has to offer. I really appreciated him adapting the session to ensure the system information he provided was relevant to my role. Subsequently I will now be able to extract what I need. Really intuitive system which is easy to navigate. My follow up email questions were answered promptly allowing me to get the most from the system.

Jessie Hay - 21/06/2024 | report this review

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BrightHR website

Service

Quality

Value

Good clear advice from Ellie. Quickly resolved my query

Fiona Welsh - 21/06/2024 | report this review

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Great Support

Service

Quality

Value

Darren was extremely helpful and efficient in the support he provided, much appreciated.

L S - 20/06/2024 | report this review

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A great help

Service

Quality

Value

Thank you Chloe for your quick response to my issue with adding new employees to a Team.

Sharon Greenleaf - 20/06/2024 | report this review

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Bright HR Support

Service

Quality

Value

Thank you for your support, issue quickly resolved.

Lara Rogers - 20/06/2024 | report this review

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Excellent onboarding by Natasha Okparavero

Service

Quality

Value

Full and efficient introduction to the BrightHR system!

Kartike Kathuria - 18/06/2024 | report this review

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Question answered

Service

Quality

Value

Ellie Metcalfe was quick and dilligent and answered by technical system question promptly.

FFG Admin - 14/06/2024 | report this review

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First Training

Service

Quality

Value

Natasha was very good, clear and confident and very patient with our IT issues :-)

Shirley Gale - 14/06/2024 | report this review

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Arron Hardman

Service

Quality

Value

Arron was very helpful and knowledgable. I have no doubt that his advise will help me organise my company moving forward with the aid of the bright software. Without his guidance I would have no idea how to use the software. I was late to one meeting and missed the next. Despite this, he dealt with my absence in a very professional and accommodating manner and eventually Arron helped me navigate the software third time around. Super friendly and easy to deal with. Give this man a pay rise he was fantastic and a huge asset to the Bright team! Toby, Herts EV Specialists

Toby Smith - 13/06/2024 | report this review

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Bright Hr Support - Chloe Jones!!

Service

Quality

Value

I cannot thank Chloe enough! I was really struggling to get some amendments made on the system and she took the time to explain it step by step and helped me to get it sorted - I also now know where other things are if I need them! Thanks Chloe!

Samantha Simpson - 13/06/2024 | report this review

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Brilliant service!

Service

Quality

Value

My phone query was passed around abit whilst the system issue was located but everyone I spoke to and who helped, Adil, Justin, Vee, Kieran and Lisa were all very friendly and helpful. The issue was resolved within the hour.

M O'Connell - 13/06/2024 | report this review

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Adress place of work

Service

Quality

Value

Problem solved efficiently

Laia Fernandez - 13/06/2024 | report this review

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Quick resolution of problem

Service

Quality

Value

Chloe sorted out my issue with non delivery of registration email swiftly, thank you.

C Bywater - 13/06/2024 | report this review

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Outstanding support

Service

Quality

Value

Ellie has supported me with some issues twice this week. Each time they have got to the root cause of my problems and found solutions professionally and quickly. They are an outstanding member of your support team!

Emma Rochester - 12/06/2024 | report this review

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Great support from Aaron Hardman

Service

Quality

Value

Aaron was very helpful and knowlegeable and helped me with a number of questions I had on the set up of BrightHR, he also showed me some additional features that I hadn't looked at, that will be very useful to us. Overall I have been very impressed with the level of support Bright HR provides, especially the ability to speak to someone rather than just rely online help.

Maria Persin - 12/06/2024 | report this review

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Support

Service

Quality

Value

Kirsty took the time to listen to my questions and help me with the brighthr system. Great customer service :) Thank you again.

rebecca rogers - 12/06/2024 | report this review

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Bright Help

Service

Quality

Value

Excellent - quick resolution to a "how to do question" Polite and efficient

Jonathan Williams - 11/06/2024 | report this review

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Thanks to Ellie Metcalf

Service

Quality

Value

I needed to set up new employee as a manager & assign team . Ellie managed to get this resolved in just 1 message :)

Nabella Khan - 10/06/2024 | report this review

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Bright HR Support

Service

Quality

Value

Erica was friendly and knowledgeable and helped me through a few queries I had with using the software. I highly recommend Bright HR - the staff know their stuff and phones are always answered promptly.

Siobhan Plunkett - 10/06/2024 | report this review

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You're a Star Darren Sharpe!

Service

Quality

Value

Very helpful, knows what he is doing. Answered my queries in easy to understand manner and manage to add some reminders for me to get the best result of using the software.

Conrado Jr Andres - 07/06/2024 | report this review

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Help service

Service

Quality

Value

Ellie Metcalf was great helping me with my query.

Jeff Adams - 07/06/2024 | report this review

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Kirsty Ambrose - thank you!

Service

Quality

Value

Kirsty was a great help in assisting me with my query - syncing the BrightHR holiday calendar into outlook.

Jane Kirby - 07/06/2024 | report this review

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Getting Started - Bright Safe

Service

Quality

Value

Just had my first introduction session with Natasha Okparavero, which was great.... Natasha was very clear and went at good speed. She was able to help with my questions. Very polite. Thank you

Alison Forshaw - 07/06/2024 | report this review

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Help with HR website

Service

Quality

Value

Ellie Metcalf was very helpful when I was setting up our team to use BrightHR. Thank you so much for your support.

Robert Burton - 06/06/2024 | report this review

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Efficient and informative

Service

Quality

Value

The quality of service I receive from a Kirsty Ambrose was brilliant, I had an issue with setting a new starter up and Kirsty rectified the issue and explained what had happened. Very efficient and friendly. Thank you Kirsty.

Maz Cobb - 06/06/2024 | report this review

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Problem sorted

Service

Quality

Value

Kirsty Ambrose help me to solve a problem today, it took minutes to guide me through it. Thanks Kirsty.

Chris Copson - 06/06/2024 | report this review

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I recently had a call with Natasha...

Service

Quality

Value

I recently had a call with Natasha Okparavero and was made to feel understood and heard. I am new to the system and Natasha showed me everything I needed to know and answered all my questions thoroughly.

Beth Laidler - 06/06/2024 | report this review

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Online Training

Service

Quality

Value

Thank you to Faiza Baria for another very informative session. Extremely helpful and knowledgeable on the system. Made things clear and easy to understand. Very grateful for her assistance.

Bev Spencer - 05/06/2024 | report this review

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On-boarding Training

Service

Quality

Value

Jamie did a great job, ensuring we are able to fully utilise the many excellent features of this software. Clear and concise explanations. Thank you

Andrew Nel - 05/06/2024 | report this review

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Customer service support

Service

Quality

Value

Huge thanks to Kirsty Ambrose for her support today. Very patient and professional assisting with an IT query. Kirsty was very clear with her instructions and walked me through the system process ensuring I understood.

Sue Bennett - 04/06/2024 | report this review

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Natasha Okparavero

Service

Quality

Value

Thank you Natasha for the teams call to help me get on board with Bright HR helpful and professional a lot learnt in a short time!

Justin Walker - 04/06/2024 | report this review

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Info needed

Service

Quality

Value

Great service from Darren Sharpe, especially as I was put though to technical rather than finance. Darren was friendly, professional and gave me the information that I requested. Thanks!

adele marshman - 04/06/2024 | report this review

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Online Demo/Training

Service

Quality

Value

Tomas was knowledgeable and helpful. Very friendly, clear and concise with his delivery. Answered questions well and honestly. Was a very good experience.

Sarah Hammond - 03/06/2024 | report this review

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Great onboarding training!

Service

Quality

Value

Great onboarding training with Natasha Okparavero . She answered all the questions I had and made the training so easy.

Patricia Sancho - 03/06/2024 | report this review

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Very Helpful!

Service

Quality

Value

Natasha Okparavero was very helpful and informative during the website demo of BrightHR. Thank you very much for your time!

Noreen Rashid - 03/06/2024 | report this review

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BLIP SORTED

Service

Quality

Value

I phoned Kirsty ambrose and she was very helpful in resolving the issues with blip that I had. She responded quickly and helped me alot

tai marjadsingh - 03/06/2024 | report this review

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Thank you Tomas Zhao Do Amaral

Service

Quality

Value

I received my training with Tomas Zhao Do Amaral who was very helpful, patient and knowledgeable. I really like the software and found it easy to use. I look forward to using this in my role.

Jo Barksby - 31/05/2024 | report this review

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Brilliant

Service

Quality

Value

Great Service from Bright HR as always. Thank you Kirsty Ambrose for sorting out my issue quickly and efficiently.

Josie Turner - 31/05/2024 | report this review

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Great Support

Service

Quality

Value

Ellie Metcalf was great in answering my questions regarding Expenses report

Tracey Read - 31/05/2024 | report this review

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Bright HR & Bright Safe Training with Faiza