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Bright HR

Computer Software Sales in Manchester

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The Peninsula
Victoria Place
Manchester
M4 4FB

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Contact Numbers

Landline: 0844 8923928

Landline: 0161 836 9573

Opening hours

Monday to Saturday: 9am - 6:30pm

Sunday: Closed

Key Services

HR cloud solution software via web and app, Instant holiday approval, Secure 24/7 access from any smartphone device

About

BrightHR

We are the first and last word in workplace culture and communication, we are having a great time, and we would love you to join us. Update absence, holidays and personal time at the click of a button. Our fully customisable website and app will talk to the boss, deliver instant feedback, and even do all of the auditable paperwork so that no one else has to. With all of this free time, you can all just get right back to being Brilliant! To enjoy a free trial visit our website brighthr.com

Trading Since

2015

Reviews

  

Great service Gareth

Service

Quality

Value

Just new to the software. Very easy to use and the staff are very helpful. Highly recommend. Just had a welcome call from Gareth who was really helpful and informative.

stephen mcclements - 08/12/2023 | report this review

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Knowledgeable and patient

Service

Quality

Value

Gareth was extremely helpful, answering all my queries and giving me the confidence to explore the platform in full

Jane Booty - 08/12/2023 | report this review

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Introduction session to Bright HR

Service

Quality

Value

Jamie Hilton just carried out introduction session to the service. Couldn't have been any better, made everything clear to understand and very helpful. Even waited patiently when our IT had some issues! Politely, friendly and helpful. Could not ask for more.

sue giles-dunn - 08/12/2023 | report this review

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Helpful and informative

Service

Quality

Value

Makinzie was so patient, and helpful taking me through Bright HR & Safe. Feel comfortable in the knowledge I can go to Makinzie in the future with any queries.

PAULA Scotland - 07/12/2023 | report this review

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Bright Onboard Tutorial

Service

Quality

Value

Arron was very helpful in showing me how the site works, he answered all my questions and i'm looking forward to using the tools this site offers to help my business in HR.

Andrew Beach - 06/12/2023 | report this review

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Online Training

Service

Quality

Value

Aaron was really helpful and supportive, answered all our questions and provided excellent additional information. BrightHR will definitely assist our business and streamline the HR processors.

Sharon Coulter - 06/12/2023 | report this review

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Online Training

Service

Quality

Value

Many thanks to Makinzie Welch for guiding me through the online platform - I had a few technical issues to start with and she was very patient with me! Once sorted she was very clear with her explanation's- thank you!

Liz Hindmarch - 04/12/2023 | report this review

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Quick and helpful service

Service

Quality

Value

Ellie provided prompt answers to all my questions.

Janet Shields - 01/12/2023 | report this review

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chat support

Service

Quality

Value

Ellie was very helpful on a number of issues I wa having.

James Waters - 30/11/2023 | report this review

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Excellent online help

Service

Quality

Value

I used the chat function for the first time today, and my issue was solved in a matter of minutes. Very efficiently handled.

Liz Bishopp - 29/11/2023 | report this review

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Log On Problem

Service

Quality

Value

Had a login problem with the App. Tried the online help and Ellie arrived to help. She was polite, helpful and efficient. Was logged on within the hour. Thanks Ellie

James Quin - 29/11/2023 | report this review

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Mackinzie training tutorial

Service

Quality

Value

Really knowledgeable and helpful. New system looks great and should save us so much time.

david whitfield - 28/11/2023 | report this review

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Helpfull

Service

Quality

Value

Makinzie Welch was extremely helpful and fully explained the BrightHR system to me. Any questions I had were fully answered.

Kerry Grayston - 28/11/2023 | report this review

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Very helpful and friendly service

Service

Quality

Value

Simon was very helpful and explained the system to me clearly. I was very happy with the service and would feel comfortable contacting him for further assistance should I need to.

Sue Blunerfield - 27/11/2023 | report this review

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Online Training

Service

Quality

Value

Very good and helpful. Massive asset to my company. Highly recommend them

Russell Martin - 25/11/2023 | report this review

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Bright HR Prime On-board

Service

Quality

Value

Simon, thank you for taking the time run through the benefits of BrightHR and for answering all my questions.

Ben Kirby - 24/11/2023 | report this review

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Very useful!

Service

Quality

Value

I had an online session with Makinzie Welch who was very patient and lovely to deal with. She went through everything and made sure all areas were covered. Makinzie made everything very clear and helped me with a couple of queries.

Karen Harpur - 24/11/2023 | report this review

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Training

Service

Quality

Value

We had an online training session with Joshua Yates today which was extremely helpful. He talked us through tasks step by step and answered our numerous questions! Thank you Josh you were great.

Rachel Standley - 23/11/2023 | report this review

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Fantastic software & support

Service

Quality

Value

Today we migrated over from HROnline. It was very fast. I had a few queries and Ellie Metcalf responded so quickly and was very knowledgeable. Impressed.

Karen Otoo-Anakwa - 23/11/2023 | report this review

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Wow! To good to be true

Service

Quality

Value

I had a meeting scheduled with Gareth Cartledge today. Gareth was so kind and professional in explaining the services available to me. He was patient in answering my questions. Thank you so much.

Salma Shaheen - 22/11/2023 | report this review

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New Custom Reports

Service

Quality

Value

Kirsty was very helpful today, I had a couple of questions for her and she dealt with them promptly and efficiently, I wasn't able to get all the help I needed but as she explained this report is a new report and in the process of being tested , which is fine, she also helped me find a report I had previously looked at but I had forgotten where it was

karan marshall - 22/11/2023 | report this review

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Thank you Gareth

Service

Quality

Value

Gareth gave me a tutorial on how to navigate through brightsafe and brighthr. He was well informed and patient and answered all tge questions that I had. He made me feel more at ease.

Wanjiru Macharia - 21/11/2023 | report this review

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Excellent

Service

Quality

Value

An exceptional piece of software with outstanding people within the team makes for a brilliant relationship. I am absolutely delighted we made the switch to Bright HR and everything they have promised has been delivered. We had an introduction from Josh today who presents the software in such an easy manner and answered all questions we asked.

Dan Balsdon - 20/11/2023 | report this review

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The gift that keep on giving !

Service

Quality

Value

We have been working with Bright HR for over three years now, during this period, Bright has supported us every step of the way, offering us a high level of compliance, knowledge and confidence in dealing with our workforce. This partnership has grown into further support packagers including Bright safe and wellbeing. We are also seeing positive updates across their online platforms. Also a special thank you to our account manager Sue Hargreaves, who has been exceptional in recent weeks, navigating some challenging matters that required a strong character and an experience head to manage the companies objectives.

Darren Thomas - 15/11/2023 | report this review

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BRIGHT HR INFORMATIVE GUIDANCE BY SIMON SHEARER

Service

Quality

Value

MY NAME IS SHAFIQ AND TODAY I HAD A VERY INFORMATIVE LECTURE BY SIMON SHEARER ABOU THE USE OF BRIGHT HR SOFTWARE. HE COMMUNICATED THE THINGS IN A VERY SIMPLE AND EASY WAY AND IT WAS A VERY HELPFULL AND I AM SURE THIS ONE HOUR WILL HELP ME IMMENSELY IN DEALING THIS SOFTWARE. THANKS ALOT SIMON...STAY BLESSED.

SHAFIQ UR REHMAN SHAFIQ - 15/11/2023 | report this review

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Helpful and knowledgable

Service

Quality

Value

Makinzie was very helpful and patient when teaching me about Bright and their multiple services.

T. James - 14/11/2023 | report this review

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Kirsty BrightHr

Service

Quality

Value

Kirsty was able to assist with all of my questions quickly and efficiently thanks Kirsty. much appreciated.

Sharon Catt - 14/11/2023 | report this review

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Ellie is wonderful

Service

Quality

Value

Ellie solved my issue in no time! Great to work with, and the solution was easy peasy. Thanks Ellie!

Desiree Humenny - 13/11/2023 | report this review

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Excellent support from Ellie!

Service

Quality

Value

I had a few questions about differnt aspects of the day to day workings of Bright HR. Ellie provided answers professionally giving me th clarity I needed. Thanks you for your patience Ellie

Joyce Quigley - 13/11/2023 | report this review

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Guidance and Support

Service

Quality

Value

I spoke with Ellie this morning regarding training for Bright Hr and inputting annual leave. She was very helpful and supportive giving me the relevant people to call/ email to book training sessions with and for immediate support with annual leave information. Thank you so much Ellie

Tracey Winstanley - 13/11/2023 | report this review

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Makinzie Welch - Induction

Service

Quality

Value

Makinzie Welch could not have been more helpful. I am new to Peninsula systems and Makinzie has provided a warm welcome and reassuring start to the process.

Barry Hill - 13/11/2023 | report this review

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Great Product Great Demo

Service

Quality

Value

Makinzie gave us a really detailed introduction that made the programme look super easy to use and answered all of our questions throughout!

Jack Swadling - 13/11/2023 | report this review

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First Bright HR Session - Joshua Yates

Service

Quality

Value

Introductory session to Bright HR by Joshua Yates. Excellent session with good insight into what the package can provide. Most impressed with the product and customer service- thank you.

Helen Williams - 10/11/2023 | report this review

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Onboarding

Service

Quality

Value

Jamie gave a great overview today and answered all our questions

Elaine Byrne - 10/11/2023 | report this review

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Bright HR & Safe Overview

Service

Quality

Value

Aaron gave a very informative overview of Bright HR & Safe in a friendly and relaxed way. He was very helpful and patient and answered all queries we had. He also followed up with an email with his contact details should we have any further queries. Very helpful - thank you.

Tracy Abbott - 09/11/2023 | report this review

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Fantastic Tutorial from Joshua

Service

Quality

Value

I highly recommend Joshua for anybody wanting an online tutorial! I was already somewhat familiar with the essential BrightHR features but by listening to how I described my day-to-day tasks, Joshua showed me ways to work more effectively by integrating more advanced BrightHR functions into my routine. I'll definitely ask for him to lead any more tutorials that I request in the future.

Hannah Selig - 07/11/2023 | report this review

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Online Training,

Service

Quality

Value

I had Bright HR tutorial today with Gareth. He was very informative and helpful. Thank you.

Craig Gallagher - 03/11/2023 | report this review

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Excellent Introduction

Service

Quality

Value

Makinzie Welch provided an excellent introduction to the BrightHR Portal. She navigated me through the site very effectively and efficiently whilst patiently listening and answering queries I had with the initial start up process. She has provided me with lots of links which I know are going to help me and also gave assurance that she would be available going forwards should I need her assistance which is hugely important as I'm sure I will. Thanks Makinzie.

Veronica B - 02/11/2023 | report this review

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Great Introduction to Bright HR from Joshua Yates

Service

Quality

Value

Thank you for your great introduction to Bright HR, Joshua - I am confident that this will save me a lot of time in the future. Josh was very patient and no question was too much. Great first impression of the service and what's to come! Thank you

Leonie Tuexen - 31/10/2023 | report this review

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Many thanks Arron Hardman!

Service

Quality

Value

Arron Hardman was extremely helpful in walking me through my confusion with setting up and utilising Bright HR properly. I now feel confident in using the product and also know where to go with any questions I have in the future.

SEZER Erol - 31/10/2023 | report this review

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Very informative training!

Service

Quality

Value

Had my Bright training today with Arron, it was very informative. He was patient with my pants computer knowledge and i feel like ive learnt alot!

Joinery by Oakvale - 30/10/2023 | report this review

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Thanks Arron

Service

Quality

Value

Arron has been allocated our account manager. He has taken us through the training we need to get cracking. He was friendly, helpful and informative Thanks Arron!

Helen Hoggins - 26/10/2023 | report this review

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EE Set up

Service

Quality

Value

Kirsty was very helpful :)

keri innes - 25/10/2023 | report this review

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Clear and Easy Use Explained

Service

Quality

Value

Jamie was excellent at explaining our way through the system. Given all the useful links for help and direction. Very useful meeting, thankyou Jamie.

DONNA GILLARD - 25/10/2023 | report this review

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Many thanks Jamie

Service

Quality

Value

Jamie was very helpful and very knowledgeable about the system

Helen Ball - 24/10/2023 | report this review

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Brilliant Service

Service

Quality

Value

I'm a stickler for good customer service and Kirsty was the epitome of that today providing efficient and accurate support navigating me through a few teething issues I experienced as a new user in BrightHR app. Many thanks Kirsty, you're a star.

Vian van der berg - 24/10/2023 | report this review

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Great Help!

Service

Quality

Value

Kirsty was super helpful explaining the different permission roles and how to tailor them to achieve our desired results. Friendly, knowledgeable and patient.

Becky Neal - 24/10/2023 | report this review

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Thanks Paige and Elliot

Service

Quality

Value

Excellent response times, very patient and very helpful

Andrew Percy - 23/10/2023 | report this review

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Training

Service

Quality

Value

I had my first admin training with Josh Yates today, he was patient and knowledgeable and we covered a lot in our first session. We've made a good choice in engaging BrightHR, so far so good!

Katie Ulvert - 20/10/2023 | report this review

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Thanks Makinzie Welch

Service

Quality

Value

Thanks so much Makinzie for running through Bright Safe and HR with me today. Excellent knowledge and made it a breeze to get up and going. Very helpful and patient, look forward to working with you again!

Peter Day - 20/10/2023 | report this review

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Kirsty is an absolute Angel!!

Service

Quality

Value

I cannot praise Kirsty enough for the incredible help she provided me with! Not only was she polite, cheerful and eager to help, but her response times meant an issue I had been trying to fix for weeks was sorted in under an hour! I’m truly so impressed and thankful for the interactions I had with her: she’s a credit to the company and I wish her all the best! She truly deserves it.

Deanna Russell - 19/10/2023 | report this review

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Excellent Support

Service

Quality

Value

Thank you to Simon Dixon and Paige Bradshaw for their excellent support with set up and training.

Caroline Coombes - 18/10/2023 | report this review

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Excellent Training Session and Service

Service

Quality

Value

Rachel Riodran was fantastic she gave me a brilliant training session and was really helpful and friendly. She also answered any questions I had and resolved them.

Catherine Barton - 18/10/2023 | report this review

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Great assistance

Service

Quality

Value

I sent a question for help on the website..Kirsty replied very quickly and easily resolved this for me- Thank you so much

Samantha Musgrave - 18/10/2023 | report this review

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Makinzie Welsh

Service

Quality

Value

Makinzie was very helpful and patient in resolving our issue today. Thankyou

Robert Lawson - 17/10/2023 | report this review

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ONLINE SUPPORT

Service

Quality

Value

Thank you so much to Ellie for her help with a query I had today. she helped me quickly, efficiently and with step by step instructions.

Claire Allanson - 16/10/2023 | report this review

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Amazing company - brillient service

Service

Quality

Value

The software is amazing but the people behind it are even better!!

Stuart Armstrong - 13/10/2023 | report this review

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Great Service, brilliant system

Service

Quality

Value

Not used Bright HR before but its a fantastic system. All records and documents in one easy to use place, flexibility of access for all staff, excellent training resources! Joshua was great inducting me into the system today, clear and positive communication style and really friendly!

Ian Hardwick - 13/10/2023 | report this review

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Live Chate

Service

Quality

Value

Used live chat today and Ellie was very helpful and answered my query.

Chris . - 13/10/2023 | report this review

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Excellent Service

Service

Quality

Value

Thank you to Jamie today for talking me through BrightHR. I learnt a lot in the session and I am looking forward to using the app in our practice.

Gillian Wardrope - 12/10/2023 | report this review

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Great support from Joshua Yates.

Service

Quality

Value

I was appointed Joshua as our Trainee Key Account Manager. He did the initial online training with us which was really good. However the further help and support that Josh has given me in getting up and running has been invaluable and exemplary . He has been really patient when I am sure that the question I ask had an obvious understanding, but even more important very quick to respond to my query and on the phone when I have need further explanation. I feel his help has made the implementation of the system so much easier. I also like the fact that even now we are up and running I have someone who I can go to and know I will get good ongoing support.

Lita Almond - 12/10/2023 | report this review

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Thanks Arron

Service

Quality

Value

Thanks very much for talking us through the Bright HR. Very useful to know how to make the best use of it for employees and the organisation.

Kasia Banaszewska-Diaz - 12/10/2023 | report this review

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Thanks Arron

Service

Quality

Value

Thanks very much for talking us through the Bright HR. Very useful to know how to make the best use of it for employees and the organisation.

Kasia Banaszewska-Diaz - 12/10/2023 | report this review

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Thanks Makinzie

Service

Quality

Value

Thanks to Makinzie Welch for taking me through the training package for Bright HR today, the system looks great and I’m hoping it will make a significant impact for our staff.

John Pilcher - 10/10/2023 | report this review

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Seemless transfer to new system

Service

Quality

Value

Arron Hardman was extremely knowledgeable and helpful to our set up with BrightHR. We are very impressed so far :)

Kirstie Davies - 10/10/2023 | report this review

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Feedback

Service

Quality

Value

The jury is still out the Account Manager Gareth Cartledge is not as available as one would hope when we asked for help, lets hope it improves!

Visiting Angels Visiting Angels - 09/10/2023 | report this review

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Online Training

Service

Quality

Value

Thank you so much to Makinzie Welsh for taking the time to show me around the Bright HR & Safe portals, she was excellent from start to finish, made the whole experience easy to understand which will help save time in the future, thank you Makinzie.

Carol Elliott - 09/10/2023 | report this review

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Really helpful

Service

Quality

Value

Thanks to Josh, really helpful information and easy to take in, especially on a Friday afternoon.

Jackie Hallewell - 06/10/2023 | report this review

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Helpful and informative

Service

Quality

Value

Gareth was helpful and explained the system well. Just now starting to use it.

Julia Parkinson - 06/10/2023 | report this review

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Very Helpful

Service

Quality

Value

Ellie was very helpful in resolving my issue. Thank you.

Ami Whatsize - 05/10/2023 | report this review

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good advice

Service

Quality

Value

Got good instant advice from Ellie on Bright HR

Joanne Taylor - 05/10/2023 | report this review

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Speedy Response

Service

Quality

Value

I logged call on the chat help, and was told that someone would be in touch. I guessed this would be in 24 hours or so, but no, I received an email from Kirsty immediately, with the solution I required. You can't get better than that!

Jan Jones - 05/10/2023 | report this review

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Support Query

Service

Quality

Value

Excellent service. Came back within an hour of my query going out. Thanks to Kirsty for her help and her knowledge. First class service.

Fiona Wilson - 04/10/2023 | report this review

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Very helpful

Service

Quality

Value

Thank you to Kirsty who recently helped with an account issue with BrightHR - quick and helpful replies, thank you.

Nikki Smith - 04/10/2023 | report this review

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Bright HR Query

Service

Quality

Value

Kirsty was so helpful and helped with my query quickly, efficiently and friendly, thank you

Paula Jones - 03/10/2023 | report this review

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Bright HR Query

Service

Quality

Value

Kirsty dealt with my query efficiently and explained clearly what i need to do. Thank you for your help.

Paul Pleasant - 03/10/2023 | report this review

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Excellent service

Service

Quality

Value

Ellie dealt with my BrightHR query quickly and without fuss. Within a few minutes, a technical issue that had been causing confusion and headaches was fixed, with a simple explanation.

Jonny RG - 02/10/2023 | report this review

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Quick Help

Service

Quality

Value

Great service and quick help. Thanks!

Jamie Lace - 02/10/2023 | report this review

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Almost flawless

Service

Quality

Value

The only complaint was the registration email took a while to arrive but that could have been our IT being honest. Everything else was smooth as silk and intuitive. I immediately booked a holiday and saved money on cinema tickets within minutes of logging in. Its really that easy. Massive thanks to KIRTSY who helped me set up my logins!

Stuart Knowles - 02/10/2023 | report this review

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Training session

Service

Quality

Value

Had a really good and thorough training session with Gareth! Thank you for the help!

Hollie Harrison - 29/09/2023 | report this review

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Great Introduction

Service

Quality

Value

Thank you so much to Paige Bradshaw for taking the time to show me around the Bright HR & Safe portals, she was excellent from start to finish, made the whole experience easy to understand which will help save time in the future. She was extremely patient and helpful.

Lisa Sheppard - 29/09/2023 | report this review

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Very thorough

Service

Quality

Value

Arron’s online training session was excellent. He managed to get through everything really thoroughly in spite of my time constraints. I feel like the understanding I now have of the full service will make life much easier in my business.

Mark Flynn - 29/09/2023 | report this review

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Excellent

Service

Quality

Value

New with BrightHR but great experience already. From my first contact when made an inquiry, they explained all very clearly and answered to all my questions with no trouble at all (and I do ask a lot of questions). Gareth Cartledge keeps making sure if we need any help and deals with anything that we need in no time. Very happy!

Renata Montrimiene - 25/09/2023 | report this review

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Gareth Cartledge

Service

Quality

Value

Fantastic trainer. Thorough throughout the training and ensured I fully understood the product. Excited to use Bright HR more.

Danielle Hylton - 25/09/2023 | report this review

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Excellent Service

Service

Quality

Value

We have been customers of Peninsula for many years and have always been able to rely on their help and advice. Today we were onboarded on to their BrightSafe system by MaKinzie Welch, who was fantastic. Everything was clearly explained and we will definitely be making use of many of the available features

Chris Hounsome - 21/09/2023 | report this review

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Straightforward and easy

Service

Quality

Value

Ellie responded quickly and efficiently. She wasn't in a position to answer the query I had, but directly me to the correct place / person to get the information I needed.

Andrea Parker - 18/09/2023 | report this review

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Well done

Service

Quality

Value

Thanks to Gareth Cartledge in supporting me through training of the Bright HR and all its systems.

Joshua Walton - 14/09/2023 | report this review

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Ewan Logsdon Bright HR training

Service

Quality

Value

Ewan was fantastic and the training was easy to follow and very helpful.

Henry Whittaker - 13/09/2023 | report this review

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Jamie Hilton Training

Service

Quality

Value

Jamie was very helpfull and patient , explained everything in great detail and made it very simple. Once up and running this will be get benefit for my company

jimmy cosgrove - 06/09/2023 | report this review

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BrightSafe

Service

Quality

Value

Jamie was excellent at training and explaining we would highly recommend him.

Jayne Gooding - 04/09/2023 | report this review

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HR Bright Training

Service

Quality

Value

Joshua Yates took us through each section of the HR system and made it very easy to understand. Excellent training session!

Donna Inglis - 04/09/2023 | report this review

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Nique

Service

Quality

Value

Excellent Service and thorough with the training. Exactly what you need

Alex Mitchell - 04/09/2023 | report this review

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Bright HR Support & Training

Service

Quality

Value

Joined a Webinar this morning for additional training regarding Bright HR Apps etc. Very useful and informative. Ewan was great and answered all questions - nothing too much trouble! Highly Recommended

Vince Green - 04/09/2023 | report this review

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Bright HR and Bright Safe

Service

Quality

Value

Had a training session with Jamie Hilton on Wednesday. The session was brilliant - Jamie explained everything there was to know - and made it so easy to understand! Thank you.

Stacey Williams - 02/09/2023 | report this review

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Great Training

Service

Quality

Value

Just had a training session with Evan Logsdon who was very helpful and easy to understand. Thanks for your help!

Charlotte James - 24/08/2023 | report this review

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Ewan

Service

Quality

Value

many thanks Ewan, for navigating us round the Bright safe app. You made it very clear and were helpful and responsive to our queries.

debbie webster - 23/08/2023 | report this review

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Gareth carltledge

Service

Quality

Value

Amazing training on teams on using the Bright Hr app and connecting apps. Gareth was extremely helpful and pleasant. I feel confident that I know all there is to know about the app and if there is anything I don’t quite understand I know where to ask for help. Thanks again Gareth.

Danielle Smith - 22/08/2023 | report this review

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Thanks so much, Gareth!

Service

Quality

Value

My team had an online training session with Gareth Cartledge on BrightHR suite and applications. We overshot the allocated time because the session was very interesting. We learned all we need to learn about the BrightHR suite and now we're better informed with BrightHR, Blip, BrightSafe, etc. all thanks to Gareth!

Ukoha Agwu - 22/08/2023 | report this review

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ONBOARDING TRAINING SESSION WITH GARETH CARTLEDGE

Service

Quality

Value

I had an onboarding training session online with Gareth Cartledge to help me learn how to utilise the BrightHR platform and I must say how impressed I was with all the functionalities of the site that were thoroughly explained by Gareth. He was very helpful in answering all my queries and was very knowledgeable in how to get the best use out of the system, so a big Thank You to Gareth.

Raj Singh - 22/08/2023 | report this review

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Thank you Simon

Service

Quality

Value

I had an online training session today with Simon Shearer who gave me an overview of the BrightHR and BrightSafe. He was friendly and welcoming and answered all my questions. He also promised me to answer any questions in future. Thank you Simon!

Marina Prifti - 21/08/2023 | report this review

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upgrade of service

Service

Quality

Value

Ellie and her team carried out the migration to our new upgraded service. Carried out without any fuss and very helpful.

Theresa McLaughlin - 17/08/2023 | report this review

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Positive Experience

Service

Quality

Value

BrightHR have been exceptionally helpful in ensuring we are set up for a good experience of the H &S services.

BEV BRUCE - 15/08/2023 | report this review

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Great training session with Ewan Logsdon

Service

Quality

Value

Ewan went through in detail all the things i needed to know about the HR portal. Went into detail on all the areas i would need to use now or in the future. He was very clear and allowed me to ask questions. Advised if I need any help in the future then he is available to help and get the answers needed. Very pleasant call :)

Billie Corbett - 14/08/2023 | report this review

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So many great features!

Service

Quality

Value

Kai Samuel very kindly and patiently took me through the new BrightHR portal last week. Kai explained everything very clearly and was able to answer all my questions with ease. Her knowledge of the system is excellent and made it all look so simple which in turn made me much more comfortable using BrightHR. She showed me little shortcuts and add on's that will streamline my processes. I look forward to working with her as my key account manager.

Claire Daniels - 08/08/2023 | report this review

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EXCELLENT SERVICE

Service

Quality

Value

Dear Gareth, thanks so much for the training and the continuous support you render to us each time we need clarity. The BrightHR app is really, really useful and it's an asset to our organisation.

Chiedu Osamor - 07/08/2023 | report this review

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Great training

Service

Quality

Value

Gareth Cartledge walked me through getting set up on Bright HR platform. Very helpful and professional.

Julie Townsend - 03/08/2023 | report this review

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Thank you Mark Moffatt

Service

Quality

Value

Mark did a teams meeting with me where he shared my screen to check i had everything i was worried about correct, He took time to explain he was very patient and didn't make me feel stupid asking questions ,He is an asset to your company

Gloria Tyler - 03/08/2023 | report this review

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Help desk Query

Service

Quality

Value

Kirsty was very helpful and stuck with us until the issue was sorted.

G B - 01/08/2023 | report this review

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Bright HR

Service

Quality

Value

Kirsty was very patient and helpfull today

Thayane Souza - 01/08/2023 | report this review

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amazing service!

Service

Quality

Value

absolutely amazing service as per usual. thank you

ben roberts - 31/07/2023 | report this review

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Excellent Support

Service

Quality

Value

Kirsty went the extra mile and was really helpful. Thank you Kirsty!!

Fiona Smith - 31/07/2023 | report this review

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Efficient

Service

Quality

Value

Very good service

Charlotte Briggs - 31/07/2023 | report this review

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Help with amending addresses

Service

Quality

Value

Kirsty was really helpful with a tricky query. She kept working with me until we found the solution. She was very polite and informative.

Natalie Brown - 28/07/2023 | report this review

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Niqua Knows it all!

Service

Quality

Value

Niqua took us through the BrightHR platform today and her knowledge was brilliant! She knew the software inside out, there was no question she couldn't answer, plus she was polite, friendly and helpful throughout. Thanks Niqua!

C Keville - 27/07/2023 | report this review

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Very Helpful Customer Service

Service

Quality

Value

I had some issues gaining access into my BrightHR account. I sent an email to the support team, and within minutes I had a response from Kirsty where she had sorted the issue. Very happy with the level of support!

Hannah Murphy - 26/07/2023 | report this review

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Online Training

Service

Quality

Value

I went through our online training with Niqua for the BrightHR and BrightSafe system. The training was really helpful, I had run through some of the bits on the system myself before the training but the training helped to make sense of things, such as the holiday entitlement and removing part of the system that would not apply to our business. Niqua explained the system in an extremely well, making sure I could see how user friendly it is.

Laura Arden-Brown - 25/07/2023 | report this review

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Helpful advice

Service

Quality

Value

Really helpful and straightforward advice from Kirsty.

tracey Hawks - 25/07/2023 | report this review

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Thank you Kirsty

Service

Quality

Value

I received excellent service from Kirsty Ambrose today when asking a question regarding an admin function in BrightHR. Kirsty answered quickly and professionally.

Ellie Kirby - 25/07/2023 | report this review

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IT Support

Service

Quality

Value

Kirsty was really helpful. Gave great and supportive information and guided me through my issue with ease

Hannah N/A - 25/07/2023 | report this review

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Great Service

Service

Quality

Value

Very prompt service and quick with a solution, Kirsty has helped me alot today, thank you.

Vicky Dixon - 25/07/2023 | report this review

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Bright Safe Data Migration

Service

Quality

Value

Great Service from Ellie

Jayde Dixon - 24/07/2023 | report this review

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Thank you Michelle Farr

Service

Quality

Value

I had been having all sorts of problems with my Bright app (our IT person couldn't figure out the reason why) Michelle was really patient and found out exactly why it wasn't working - Thank you for the support.

Emma Myers - 20/07/2023 | report this review

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Help signing up to Blip

Service

Quality

Value

I was having some issues signing up to Blip so I was referred to Bright HR data support and I got online assistance from Kirsty Ambrose who was very helpful & kind

R Turkson - 19/07/2023 | report this review

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Kirsty- great service

Service

Quality

Value

I had a great experience with Kirsty Ambrose. She was very helpful and kept in contact with me until the issue was resolved!

Heather McCracken - 19/07/2023 | report this review

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BrightHR System Query Support

Service

Quality

Value

Kirsty was quick to reply and provide clear answers to the queries I had asked. The support service was good and timely, however, the reason for the lower scores was because the system itself was not capable to making the changes required. Again, not the fault of Kirsty or the support desk, just disappointing how the system is built for certain changes.

Thomas Smith - 18/07/2023 | report this review

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Excellent Customer Service from Kirsty and Ryan

Service

Quality

Value

Kirsty and Ryan were a huge help to me today. They were very patient and answered all my questions in a manner that was so easy to understand.

Liz Roche - 17/07/2023 | report this review

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Well done Niqua

Service

Quality

Value

had my first on boarding training session for the Bright Safe system today with Niqua today. I found Niqua to be very helpful with my questions and professional in her approach. She put me at ease and explained how to navigate the system in a clear and concise way. Thank you Niqua for all your help.

Tony Ellmer - 13/07/2023 | report this review

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Very useful training session

Service

Quality

Value

Very useful training session from Niqua which gave me all the information I needed to be able to get started with BrightSafe. Would just suggest that information is delivered a little slower with a few pauses so that it's easier to absorb and to ask questions 🙂

Nicky Ticehurst - 13/07/2023 | report this review

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great experience!

Service

Quality

Value

Niqua was fantastic in organisation and providing training. All queries were answered immediately - what wasn't known was checked and confirmed within a matter of minutes! Highly recommend! thank you!

Nadia Moise - 12/07/2023 | report this review

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Account registration

Service

Quality

Value

I have been struggling for 1 week to get my account registered but Kirsty has been so professional and supportive and got my account activated in no time. I really appreciate the help and support provided.

Elena Mohamed Ashraf - 10/07/2023 | report this review

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Great support from Kirsty

Service

Quality

Value

I had a question regarding invoicing - the 'Robot' quickly connected me with a customer service team member which was great! None of this back and forth trying to make a robot understand you. Kirsty was super helpful, professional and polite. My question was quickly answered and all sorted. Really great customer service!

Amy McLean - 10/07/2023 | report this review

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Excellent Presentation from Niqua

Service

Quality

Value

Niqua's trainiing session with us today was excellent, well presented and spot on.

Angela Hegan - 05/07/2023 | report this review

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Great service and friendly team!

Service

Quality

Value

We have recently signed up with Bright and they have been nothing but helpful and supportive throughout our transition with them. Having used similar systems in the past, I was pleasantly surprised with the support given from the Bright team, and the features included within the system. They really are standing above the rest. Really pleased we chose Bright!

Christina Sherriff - 05/07/2023 | report this review

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great help kirsty

Service

Quality

Value

thankyou for yout help quick and fast reply

dan cass - 04/07/2023 | report this review

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Service Review with Simon Shearer

Service

Quality

Value

Attended a service meeting Simon Shearer which was extremely informative and helped with a few issues that we were experiencing. Simon gave a good presentation of what the software has to offer and where we are not using it to its full potential.

Dom Grant - 02/07/2023 | report this review

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Many thanks Raffaella!!

Service

Quality

Value

I had a couple of online training sessions with Raffaella Sinamtwa, for BrightHR and BrightSafe. I was already a user of Bright but have recently have changed departments and I interact with Bright from a HR side now. Raffaella was very informative, clear and patient when explaining and giving very clear demonstrations. I know that if I have any problems in the future I can count on her to help!!

Loren B - 30/06/2023 | report this review

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Excellent Support from Justin

Service

Quality

Value

As a novice user of Bright HR, I was having all manner of problems getting the permission settings right. Justin talked me through the solution to the problem with expertise and great patience in a very human way rather than in an overly-techy expert manner! Just what was needed - so thank you.

Jenny W - 23/06/2023 | report this review

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Quick Efficient Service

Service

Quality

Value

Spoke to Peter Rosser today who handled my questions quickly and efficiently. Many thanks

matt B - 22/06/2023 | report this review

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Thanks a lot Peter Rooser

Service

Quality

Value

Thank you Peter for show me how BrightHR works in relation to Editing existing contracts and adding new patterns. Your patience was very much appreciated.

Conchi Palacios - 21/06/2023 | report this review

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Service Review Call with Simon

Service

Quality

Value

I had a meeting today with Simon Shearer and he was so helpful and informative and took away my feedback for the development team. I am so pleased he arranged this call as I learned about some new features and some new e-learning training that will soon be available that will benefit our staff

Alison Gray - 20/06/2023 | report this review

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Clear and Concise

Service

Quality

Value

​Raffaella Sinamtwa gave a clear and concise explanation of how the Bright HR app worked and how our company can get the most out of the system.

Gary Wallsh - 20/06/2023 | report this review

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Professional and friendly service

Service

Quality

Value

Thank you Kirsty Ambrose for your support in solving our issue!

Jan-Willem van Schagen - 19/06/2023 | report this review

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Amazing Service

Service

Quality

Value

Peter from the Tech support was so helpful, he is very knowledgeable.

Ezinne Ekeanyanwu - 19/06/2023 | report this review

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Great help

Service

Quality

Value

Ben was a great hep.

rachel berry - 19/06/2023 | report this review

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BrightSafe & BrightHR

Service

Quality

Value

I have been using BrightHR for years now and we have recently started using BrightSafe. I did training with John Alfwynn on how to use the system and it was very helpful. John was polite and answered all my questions.

aniqah cassem - 19/06/2023 | report this review

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Peter is all I need

Service

Quality

Value

Peter ensured my query was answered and sorted out in such a short space of time. A very worthy asset to BrightHR!

Muraly Kuhan - 16/06/2023 | report this review

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Excellent support from Peter

Service

Quality

Value

Peter Rosser jumped on to a very unannounced support call today to help me with my Bright HR documentation and team set up questions. Thank you so much for your patience and clear explanations, greatly appreciated.

Christian Lorigan - 16/06/2023 | report this review

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Great service

Service

Quality

Value

Our company is a new user to Bright HR and I have been having training and set up meetings over Teams with Raffaella. Very polite and professional service and easy to follow instructions. Highly recommended

Paul Tempest - 16/06/2023 | report this review

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Excellent service

Service

Quality

Value

I raised a query regarding a functionality and received a very prompt and thorough response form Ryan. The steps were clear and I was able to take the necessary actions. Really pleased with the nature of the response, and the speed taken to reply

Sarah Hope-MacLeod - 15/06/2023 | report this review

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Review

Service

Quality

Value

Very helpful Support. Great customer service, and pleasant manner. Really helpful.

Sarah Roche - 15/06/2023 | report this review

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Online Enquiry

Service

Quality

Value

Thank you Kirsty for your assistance with my enquiry and dealt with efficiently,promptness

John Finnegan - 15/06/2023 | report this review

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Very helpful and smooth process

Service

Quality

Value

I have been dealing with Metcalf and she has been very friendly, professional and helpful. It was a really smooth process and made the experience very easy, thank you!

Lucy Evans - 15/06/2023 | report this review

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Bright HR Logging in issue

Service

Quality

Value

Upon speaking to Kirsty on the online chat, she managed to sort my problem very quickly which enabled the company to run smoothly again. Thanks for all your help Kirsty!

Kay Waite - 15/06/2023 | report this review

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Really helpful team and software

Service

Quality

Value

I have just signed up for this software for my recruitment company (after trialling 4 different companies products) and am really pleased with the software (simple and effective) but even more pleased with the level of support offered. Really helpful to be able to call and get help as soon as i need it. Recommended

Amy Tallis - 14/06/2023 | report this review

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Online training

Service

Quality

Value

We have recently joined Brightsafe and just completed the training with the help from John Alfwynn, very polite and very informative, I could not have asked for more.

Dale Thompson - 14/06/2023 | report this review

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WTP Query

Service

Quality

Value

Thank you very much Kirsty Ambrose for your help today and for taking the time to email me the resolutions to my queries for future reference

Maria Allen - 13/06/2023 | report this review

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Perfect support from Kirsty

Service

Quality

Value

Thanks very much to Kirsty on the Bright HR Virtual Assistant Chat. Swift, helpful, and very informative. Thanks for answering all my questions!

Charlie Mackellar - 13/06/2023 | report this review

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Michelle Farr

Service

Quality

Value

I joined bright HR a week ago. I got speaking with Michelle Farr from the support team and I had a superb experience Michelle has been supportive, patient, clear and has made my journey superb. Because of Michelle. I am happy to recommend Bright HR to anyone. Michelle is the best support agent ever!

Awa Ceesay - 13/06/2023 | report this review

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Great help from Zain Shah!

Service

Quality

Value

Thank you for resolving our hiccups today Zain, as you made what felt like a huge problem just melt away! You were great :-) Cheers!

D Flint - 12/06/2023 | report this review

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Thank You Raffaella Sinamtwa

Service

Quality

Value

My online training session was very informative. As a new user I will now be able to navigate the platform and action my needs.

Walter De Schutter - 09/06/2023 | report this review

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New Sarter

Service

Quality

Value

Informative and responsive training.

Viv Tunnadine - 07/06/2023 | report this review

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Bright HR Training with Niqua!

Service

Quality

Value

Thank you for taking the time to show me the Bright HR system and all the benefits it has for our employees. This training was very precise and told me everything I needed.

Hayley Bennett - 06/06/2023 | report this review

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Online Training

Service

Quality

Value

We are a growing Company of 7 people and very new to Bright HR. We needed guidance on how to use the platform. Niqua was amazing in explaining us the product as per our business needs and what would work well for our team. After this session, I am much more confident in using Bright HR. Niqua was very informative, approachable and didn’t hesitate to answer the endless number of doubts and questions I had. Looking forward to using Bright HR platform going forward! Excellent service. Thank you so much.

Surbhi Gupta - 06/06/2023 | report this review

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