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Bright HR

Computer Software Sales in Manchester

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The Peninsula
Victoria Place
Manchester
M4 4FB

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Contact Numbers

Landline: 0844 8923928

Landline: 0161 836 9573

Opening hours

Monday to Saturday: 9am - 6:30pm

Sunday: Closed

Key Services

HR cloud solution software via web and app, Instant holiday approval, Secure 24/7 access from any smartphone device

About

BrightHR

We are the first and last word in workplace culture and communication, we are having a great time, and we would love you to join us. Update absence, holidays and personal time at the click of a button. Our fully customisable website and app will talk to the boss, deliver instant feedback, and even do all of the auditable paperwork so that no one else has to. With all of this free time, you can all just get right back to being Brilliant! To enjoy a free trial visit our website brighthr.com

Trading Since

2015

Reviews

  

Thank you Ellie

Service

Quality

Value

Thank you, Ellie for the quick response today. Received clear and simple instructions to solve an issue we had. Previous support questions are always answered with a quick response.

Jill Jill - 18/07/2025 | report this review

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Thank you Sameer

Service

Quality

Value

I needed some help and advice for a few things to do with Bright HR. Sameer guided me through what I needed to do and totally resolved the issues that I was having. He made the whole process very easy to follow and answered all of my questions. Brilliant service Sameer - thank you

Jackie Jackie - 18/07/2025 | report this review

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BrightBase intro call

Service

Quality

Value

Just had a very good call with Esraa from the BrightBase team, who are developing our staff handbook and contracts. Very efficient, helpful and practical and I look forward to receiving the documentation!

Rob Rob - 17/07/2025 | report this review

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support review

Service

Quality

Value

Had really prompt assistance from Nivada at BrightHR today. It was much appreciated.

Ramona Ramona - 17/07/2025 | report this review

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Great service

Service

Quality

Value

Thank you Gabriele for your help talking me over the phone how to convert and employee's holiday entitlement from days to hours, made it easier for me to do going forward.

Tracey Tracey - 16/07/2025 | report this review

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Access to Bright HR

Service

Quality

Value

A timely and efficient response from Justin Smith when I was unable to access Bright HR today - all fixed and service with a smile!

Carol Carol - 15/07/2025 | report this review

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Isabella Delight

Service

Quality

Value

I had an overview of the platform with Isabella. She was professional, informative and not too rigid in her delivery. She made it easy to follow along and had patience with my lost eyes trying to find certain areas! We had a giggle at my geeky delight at the pretty appearance and I feel more than comfortable to contact her if I have any questions. Thank You

Laura Laura - 15/07/2025 | report this review

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Great experience!

Service

Quality

Value

I had a great experience with Samuel Adeosun – he was super friendly, totally on the ball, and just really easy to deal with. He resolved my issue quickly and was cool and calm throughout the whole process. Really appreciated his support!

Natasha Natasha - 14/07/2025 | report this review

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Thank You!

Service

Quality

Value

Thanks Garry Collier for your patience and for sharing your extensive knowledge.

Claire Claire - 11/07/2025 | report this review

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Quick Resolution

Service

Quality

Value

Thanks Sameer for the quick resolution and prompt help.

Thehina Williams - 09/07/2025 | report this review

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Access To Bright HR

Service

Quality

Value

Earlier today I could not access the site by the website. I spoke to Halle Irvine who explained to me how to do deal with his, she was prompt and efficient in dealing with me.

Maggie Bottoms-Reddin - 09/07/2025 | report this review

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Great Help with HR Query

Service

Quality

Value

We have been using Bright Hr for many years, everyone is always helpful, I did live chat today with Ellie Metcalf, regarding an HR employee query ,she knew exactly what I needed to do and my query was resolved very quickly, which was great. Thank you

Susan smith - 08/07/2025 | report this review

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Speedy Response

Service

Quality

Value

Had a really speedy and helpful response from Eve at BrightHR today. It was much appreciated.

Alison Hirst - 08/07/2025 | report this review

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Online Support

Service

Quality

Value

Really fast support online via the chat pop-up. Eve Chapman replied in a really clear manner and very quickly. Really pleased with the service. Thank you!

Eva Loudon - 08/07/2025 | report this review

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Excellent service

Service

Quality

Value

I had a query regarding re-employment on the bright HR system and my call was answered quickly and the question answered very efficiently - thank you

Annette Rawlins - 08/07/2025 | report this review

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Assistance with Risk Assessments

Service

Quality

Value

I chatted with Ellie Metcalfe today, I am new to 'Bright safe' and I had some questions around the Risk Assessments, how to review and how to archive. Ellie was very informative and a great help.

Alison Banyard-Amos - 08/07/2025 | report this review

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Ben Spencer was Great!

Service

Quality

Value

I had been trying to get in contact with someone at BrightHR and once escalated to Ben, he jumped right on it. Ben quickly scheduled a call and thoroughly addressed my question. Although our desired configuration is not possible in the system, Ben was patient while he answered all of my questions and discussed potential workaround which would be best for our organization's needs. I would definitely recommend Ben!

Julian B - 07/07/2025 | report this review

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Many thanks to Eve Chapman

Service

Quality

Value

Thank you to Eve for guide me PoP report and authority settings.

Su Pak - 07/07/2025 | report this review

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Bright HR website

Service

Quality

Value

Chloe was very helpful and answered my queries quickly

Dawn Price - 07/07/2025 | report this review

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Amazing Support from Chloe Jones!

Service

Quality

Value

Chloe Jones has sorted our enquiries in just 2 minutes! Really helpful and saved the day.

Jomaica Pangilinan - 07/07/2025 | report this review

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BHR

Service

Quality

Value

Ben was such a great help, he listened and understood my problem straight away........Top Guy!

Clare Law - 07/07/2025 | report this review

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Online chat service

Service

Quality

Value

Excellent service from Eve Chapman today. Prompt and helpful.

David Williams - 07/07/2025 | report this review

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Log In to Bright Safe

Service

Quality

Value

Excellent advice which answered my question.

Keith Rennie - 07/07/2025 | report this review

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Very helpful!

Service

Quality

Value

Eve was very helpful in showing me how give my team access to our annual leave calendar. Super helpful.

Laura Ball - 07/07/2025 | report this review

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Live Chat Support

Service

Quality

Value

Tom Tierney was very helpful. Responses on the live chat were quick and useful. Helped me resolve my issue and explained everything to me excellently.

Robyn King - 07/07/2025 | report this review

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Carrying over Holiday Entitlement

Service

Quality

Value

And early morning call to Naomi and Ben this morning resulted in an efficient and effective resolution of what turned out to be simple operator error! Both were incredibly patient and listened and both demonstrated superb knowledge.

Verity Smith - 07/07/2025 | report this review

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Support Team

Service

Quality

Value

Chloe on the support team for BrightHR website was able to help quickly and effectively resolved the issue. I liked that I didn't have to repeat my question when moving from the web bot to a live team member as well.

Gabrielle Brown - 04/07/2025 | report this review

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Top customer support

Service

Quality

Value

Eve was very efficient and effective in supporting me with a query which lead to resolving my issue. Great service. Thank you

Leonnie Sawyer - 04/07/2025 | report this review

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Great service

Service

Quality

Value

Gabrielle was very patient and helpful. Keep up the good work

Sarah Berrington - 04/07/2025 | report this review

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great service

Service

Quality

Value

always supportive

Sharleen Gonza - 04/07/2025 | report this review

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E-Learning Tom Tierney

Service

Quality

Value

Tom was really helpful in assisting me with a query related to e-learning on BrightSafe. He was professional and provided information relating to how to access the e-learning and how to allocate e-learning to other colleagues in the business.

Nicola Steel - 03/07/2025 | report this review

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Big thanks

Service

Quality

Value

I spoke with a delightful young man called Navada who blew me away with his knowledge and care for caller attitude, I truly appreciate the help

Andrea Feather - 03/07/2025 | report this review

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Quality Service

Service

Quality

Value

Chantelle has been a great help, its great to know that there is always someone there that can swiftly assist you in resolving your questions(s) / issues. Keep up the great work Chantelle

A J - 03/07/2025 | report this review

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Bright HR Support

Service

Quality

Value

Thank you for your time and support . It really helped to understand Bright HR. Your team member whom I spoken today was really polite and helpful.

Saima Azeem - 02/07/2025 | report this review

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Quick help

Service

Quality

Value

Needed help with a feature: Ben was so efficient as well as friendly, polite and clear. Could not have asked for any better help!

Jo White - 02/07/2025 | report this review

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Review for Chloe

Service

Quality

Value

Chloe has been absolutely brilliant to work with. She’s consistently helpful, professional, and incredibly efficient. Interaction has been smooth and positive. It’s clear she takes pride in delivering excellent service, and it really shows. Thank you, Chloe, for your continued support!

Natalie Newton Newton - 02/07/2025 | report this review

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So efficient and helpful

Service

Quality

Value

I had a call with Halle Irvine because I couldn't find my answer online and she was prompt, efficient and incredibly knowledgeable. thank you Halle!

Helena Rivera - 02/07/2025 | report this review

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Online help

Service

Quality

Value

Very easy to use, automated to start with and if you still need help, you are transferred to a helpful employee.

B Ramsden - 01/07/2025 | report this review

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Procedure Help

Service

Quality

Value

Thank you Eve Chapman for all your help in sorting my query today

Gill Wallace - 01/07/2025 | report this review

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Great service from Tom Tierney at Bright HR

Service

Quality

Value

Very fast and efficient support from Tom Tierney in response to a technical query I submitted. Great service!

Karen Senior - 01/07/2025 | report this review

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Chloe Jones is always excellent

Service

Quality

Value

Chloe has helped me multiple times during the last couple of months and she always has useful tips and advice. She is very polite and efficient. Thanks Chloe!

Rachel Gordge - 01/07/2025 | report this review

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Very helpful and speedy response

Service

Quality

Value

Ryan was very quick to come back to me which was fabulous, all the information I needed was provided so my problem was solved very quickly! Thank you Ryan.

Caroline Coleman - 01/07/2025 | report this review

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Assistance

Service

Quality

Value

Needed help to add a previous employee back onto the Bright HR system. Gabriele was really helpful, assisted directly and gave me the information to not have the problem recur.

David Ballesty - 30/06/2025 | report this review

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First Meeting Indicates a Promising Service

Service

Quality

Value

Had a virtual meeting with Bradley Green, to walk through the platform's functionality. Bradley was very informative and (refreshingly), steered me through the platform, rather than the usual "watch and learn" approach. He asked my objectives from the session and prioritised them, so I was fully engaged. Based on this initial meeting and the platform itself, I genuinely think this will be a good solution for our business.

June Hibbins-Ball - 30/06/2025 | report this review

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Great service

Service

Quality

Value

Great service today from Navada

Ibrahim Uddin - 30/06/2025 | report this review

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Bradley Green Bright HR

Service

Quality

Value

Was very pleasant and professional Very helpful

Kimberley Day - 30/06/2025 | report this review

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IT Assistance

Service

Quality

Value

Eve very quickly replied and resolved a logging on issue. very quick and efficient

Andrew Tarring - 30/06/2025 | report this review

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Assistance

Service

Quality

Value

As a new user to Bright HR I struggled with enrolling a new starter, I called Bright and spoke to Halle Irving, she was extremely helpful and pleasant to deal with. Thanks Halle

Angela Hughes - 30/06/2025 | report this review

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Online Training

Service

Quality

Value

I had an online training session with Garry Collier who was very friendly and professional. He took time to help me understand each section and was very clear in his explanations while continually checking if I had any questions.

Nichola Heyes - 27/06/2025 | report this review

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Product information

Service

Quality

Value

I have a telephone conversation with Sameer, very informative, was very clear, listened to what I had to say, friendly and welcoming.

Gail Gibbs - 27/06/2025 | report this review

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Chantelle to the rescue!

Service

Quality

Value

I had an issue with Blip. One phone call led to an email with instructions - that provided a solution. Chantelle is the best!

Tom Gaunt - 27/06/2025 | report this review

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live chat

Service

Quality

Value

very quick and helpful. solved issue in less than a minute

Vicky Smyth - 27/06/2025 | report this review

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Excellent Support from Gabriela

Service

Quality

Value

Gabriela was extremely helpful when I asked her a couple of questions on live chat. Thank you Gabriela!

Sarah Rees - 27/06/2025 | report this review

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IT Support

Service

Quality

Value

Sameer was very helpful with this issue we had on the Bright Safe system. He explained what he what he was going to do and made things very easy to understand. He took ownership of the of the issues and called back to update us on things.

Jill Moore - 26/06/2025 | report this review

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Fast And Efficient Answers to My Question about POP

Service

Quality

Value

Chloe was able to andwer my questions quickly and efficiently although the software did not do what I wanted it to do the answer was obtained quickly and a video link sent.

Rebecca Dawson - 26/06/2025 | report this review

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Excellent Experience with Ellie Metcalf

Service

Quality

Value

A simple query which was dealt with quickly on the website via the chat function. BrightHR is really a very easy, cost effective HR solution.

Peter Newbury - 26/06/2025 | report this review

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Quick response

Service

Quality

Value

Thank you for your help this morning and for providing me with information about the Employee Assistance Programme (EAP). I really appreciate your support and guidance.

Komal Kaur - 26/06/2025 | report this review

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GREAT SERVICE

Service

Quality

Value

CHLOE JONES WS REALLY HELPFUL GREAT ALL ROUN AND SUPER FIRENDLY !!

NICOLA MORMAN - 25/06/2025 | report this review

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Elle metcalf

Service

Quality

Value

excellent help .

Jacqueline Bullock - 25/06/2025 | report this review

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James was a great help!

Service

Quality

Value

Sorted my query quickly and efficiently.

HELEN FOY - 25/06/2025 | report this review

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Great package and great support

Service

Quality

Value

BrightHR has been a fantastic addition to our business—it’s made a real difference in how we manage HR tasks. The platform is intuitive and easy to use, and the customer support is outstanding. I recently contacted support and spoke with Charlene Callaghan, who was incredibly helpful, friendly, and knowledgeable. It's great to know that kind of support is just a call away!

DARREN GUNTER - 25/06/2025 | report this review

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Assistance/Advice about Bright HR

Service

Quality

Value

Needed an issue resolved as unable to do it myself. I requested help & the issue was speedily rectified by your operative Ellie Metcalf. Very impressive response.

Michelle Reay - 25/06/2025 | report this review

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Great service

Service

Quality

Value

Many Thanks to Ellie Metcalfe for sorting my issue with sending praises today. You were professional and very efficient.

Danielle Weekes - 25/06/2025 | report this review

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Instant help!

Service

Quality

Value

Called and within moments were speaking with Chantelle, who immediately understood the issue, explained the reasoning and ensured it was resolved. Excellent service, professional care.

Jo Jerrome - 25/06/2025 | report this review

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Great Support from Naela

Service

Quality

Value

Great support from Naela today helping to reinstate my Bright HR account which had been locked for sometime.

Lesley Barrett - 24/06/2025 | report this review

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Excellent Service

Service

Quality

Value

Sameer was so helpful and professional, he assisted me with my enquiry and resolved the issue I had in accessing the documents. He was friendly and informative and I was very happy with his attitude and how he resolved my issue immediately

Kim McKie - 24/06/2025 | report this review

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Brightsafe Help

Service

Quality

Value

Fantastic service from Tom Tierney today!

Maggie MacBean Orr - 24/06/2025 | report this review

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Many Thanks Tom Thierney

Service

Quality

Value

Tom helped me with my query on how to correctly assign my staff on Bright HR. Tom was very helpful and it was painless. Thank you Tom

Adrian H - 24/06/2025 | report this review

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Thanks for the help

Service

Quality

Value

Thank you so much for your time today Nevada showing me how the brighthr permissions work. I found your support very helpful and this system seems a lot less complex

Sian Em - 24/06/2025 | report this review

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Blip

Service

Quality

Value

Just rang and spoke to Sameer who was so helpful and answered my questions quickly. He was super friendly :)

Louise Bedford-Cuffe - 24/06/2025 | report this review

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Questions

Service

Quality

Value

Thanks to Tom Tierney, I asked some questions that I was unsure about and he was very kind, helping me understand and explaining everything, thank you Tom.

Josiane Jenkins - 24/06/2025 | report this review

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Speedy and clear instructions provided

Service

Quality

Value

I wasn't able to locate how to edit a certain field for a colleague and emailed the help desk. Naela replied very quickly with a detailed set of instructions of how to make the amendment. 2 minutes later and my issue was resolved. Thank you very much!

Natalie Jeffery - 23/06/2025 | report this review

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Booking in training

Service

Quality

Value

Spoke to Naela who went through various available times for me to book in some 1:1 training. Very accommodating to find a date & time that suited me.

Jane Butler - 23/06/2025 | report this review

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Thanks for your support today

Service

Quality

Value

The questions I asked were answered and a short video was also send, which I was able to follow easy.

Sally Ettridge - 23/06/2025 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Very helpful and efficient service. my question was answered very quickly. Amazing service

Nicholas Weaks - 23/06/2025 | report this review

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A big thanks!

Service

Quality

Value

Thanks to Nevada for the help & support! Very helpful assistance.

Keely B - 20/06/2025 | report this review

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Report Query

Service

Quality

Value

Thank you Sameer for resolving my query on BrightHR.

Linda Anderson - 20/06/2025 | report this review

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Thank you Navada

Service

Quality

Value

"I’d like to take a moment to commend Navada for his outstanding professionalism and customer service. From the outset, he was incredibly polite, respectful, and approachable, creating a positive and reassuring experience. He showed genuine determination to resolve our issues, taking the time to listen carefully, understand our concerns, and work through them methodically. It was clear that Navada has a strong technical knowledge base—he was able to explain complex matters in a way that was easy to understand and offered practical solutions that made a real difference. His calm demeanor, patience, and willingness to go above and beyond left a lasting impression. We felt fully supported throughout the entire interaction, and we truly appreciate the effort he put into helping us. Navada is a credit to the team." I say how polite and professional Navada is. Very helpful and was determined to help with our issues. His knowledge was very good

Z J - 20/06/2025 | report this review

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Finally....

Service

Quality

Value

It's been a long time coming, having discovered we had realised the payroll section wasn't for us, I requested this part be deleted from our account back in January, I'm truly thankful for Leyla, who took this on after 6 months and dealt with it smoothly. She was an absolute pleasure to deal with. Be more Leyla in life :)

Jacks Clarke - 20/06/2025 | report this review

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Brilliant support

Service

Quality

Value

I had a problem with a bulk upload of EE details. Despite playing around for ages I eventually had to admit defeat and contacted the helpdesk. Tom Tierney got it sorted without fuss but with patience and skill. Top Guy. Our interactions with Bright are only positive.

Neil Mitchell - 20/06/2025 | report this review

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Letitia so professional

Service

Quality

Value

Recently had some HR advice from Letitia who was very professional, explained the situation in great detail and advised on next steps. Has saved me sooo much time. Great professional advice thank you Letitia

Joe Hamilton - 19/06/2025 | report this review

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Holiday Issues

Service

Quality

Value

Issue resolved very quickly A1 service Thank you Sameer

Lynda Hoskins - 19/06/2025 | report this review

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Great support

Service

Quality

Value

Thanks Ellie Metcalf for the quick and easy interaction, nailed the problem in a couple of messages for me. Thanks

RACHEL ANNE Campbell - 19/06/2025 | report this review

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Software Support

Service

Quality

Value

Issue with software resolved very quickly and efficiently with Naela.

Karen Barber - 19/06/2025 | report this review

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Professional Service

Service

Quality

Value

Great, quick professional service from Ellie Metcalf.

Natasha Pharo - 19/06/2025 | report this review

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Great service

Service

Quality

Value

Had my onboarding call with Janes Gledhill yesterday, unfortunately the quality of the call was not good but this did not bother James and he managed to get through the call in a calm manner. Everything was explained well.

Julie Deller - 19/06/2025 | report this review

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Blip question

Service

Quality

Value

support question answered quickly

SALLY HILL - 18/06/2025 | report this review

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Support Query

Service

Quality

Value

Good Service

Sandra Empty - 18/06/2025 | report this review

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Speedy response

Service

Quality

Value

Thank you, Chantelle, for resolving my issue so quickly

Emma Bassett - 18/06/2025 | report this review

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Would recommend

Service

Quality

Value

Sue Hargreaves is extremely knowledgeable on employment matters. She is efficient and responds promptly. Her advice is straight to the point and she is patient when dealing with complex issues. Sue is my representative of choice for dealing with employment issues.

Dianne Darby - 18/06/2025 | report this review

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Excellent Support

Service

Quality

Value

Thank you Eva Chapman for resolving my problem within minutes.

Debbie Broome - 18/06/2025 | report this review

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Thanks Joy

Service

Quality

Value

Thank you to Joy for resolving a query for me so i can move on with my day

Joanne Phipps - 18/06/2025 | report this review

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Thanks so much Sameer!

Service

Quality

Value

I couldn't figure something out within the app and Sameer quickly got us sorted. Thanks so much!

Simon F - 18/06/2025 | report this review

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Thanks Navada

Service

Quality

Value

Navada did a great job again. Always supporting with a smile

Lala Payne - 18/06/2025 | report this review

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Eve resolved my issue quickly

Service

Quality

Value

Great, speedy help to resolve my system issue.

Morris Hannah - 18/06/2025 | report this review

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Online Training

Service

Quality

Value

Thanks to Sameer for his support with regards to the online training that I needed help with. He was professional and friendly.

Catherine Simmons - 18/06/2025 | report this review

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Excellant Customer Service Solutions Team - BrightHR

Service

Quality

Value

I recently had to speak with Leyla and Chris in the BrightHr Customer Service Solutions Team. Both were very professional and excellent in dealing with our company issue/query with a positive outcome. Also Leyla offered extra training for our company to get the best out of BrightHr software as we had the software for 5years now and there are new elements to benefit our companies use of it.. Overall fantastic service.

DAWN HOBSON POTTERIES MECHANICAL SERVICES LIMITED - 17/06/2025 | report this review

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Gabriele was very professional and a great help

Service

Quality

Value

We have been using BrightHR for a while, but when you don't do something regularly enough it is easy to make mistakes. Gabriele was excellent, listened attentively to understand the problem and how to rectify it. She then walked me through each step to resolve the problem. She was very courteous and professional throughout and I'd like to highly recommend her.

John Bancroft - 17/06/2025 | report this review

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Onboarding

Service

Quality

Value

We regret not having joined this service a couple of years ago, but we’re pleased to finally be back on track with a much-simplified navigation and user experience. We would like to extend our sincere thanks to James Gledhill for the warm welcome and highly efficient training, which was delivered in a way that didn’t interfere with our day-to-day operations.

Audra Sakalauska - 17/06/2025 | report this review

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A big thank to Sameer

Service

Quality

Value

Thank you very much for the support you provided me today regarding my matter related to Bright HR. I deeply appreciate it .

Sumudu Pagoda - 17/06/2025 | report this review

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Excellent Customer Service from Jamie

Service

Quality

Value

We had our onboarding session with Jamie Tomlinson today. Excellent customer service skills, professional, concise and personable. the system took some getting used to and he was patient and a very good 'explainer'.

Jeff Goddard - 17/06/2025 | report this review

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Many thanks Jamie Tomlinson

Service

Quality

Value

Thank you so much for taking the time show me the benefits of BrightHR and for your patience with all my questions. It certainly looks like it is going to save me time and look after our team.

David McWilliam - 17/06/2025 | report this review

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Excellent Service from BrightHR – Thanks to Eve!

Service

Quality

Value

I had the pleasure of dealing with Eve from BrightHR support — she was incredibly helpful, providing quick and to-the-point answers. I highly recommend BrightHR’s support service.

Magdalena C - 17/06/2025 | report this review

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Excellent support

Service

Quality

Value

Had an issue with an employees record. Halle helped me through the process to rectify the error. Problem resolved. very helpful.

Collins Jeanette - 17/06/2025 | report this review

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Great customer service

Service

Quality

Value

had an issue with one of our employee records, Gabriele contacted me soon after receiving my support request. Problem resolved in a timely manner.

Claire Bowen - 17/06/2025 | report this review

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Great Induction Support

Service

Quality

Value

Great x2 day induction support from Isabella Farrell, who helped me, a first time user of the platform, to get up and running.

Ryan Sutherland - 16/06/2025 | report this review

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Thank you Anas

Service

Quality

Value

Anas was very helpful with a very complicated query I had, he closed the call saying to call him if I require any further assistance. Very good!

Vicky Tozer - 16/06/2025 | report this review

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Excellent continued support

Service

Quality

Value

Jamie Phillips was extremely helpful on the phone and was able to answer a wide range of queries across the business clearly and concisely, providing more information about the product.

Behlul Sulimani Sulimani - 16/06/2025 | report this review

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Bright HR set up

Service

Quality

Value

Ben was very helpful and understanding of my needs.

Lisa Harvey - 16/06/2025 | report this review

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Brilliant

Service

Quality

Value

Always there when we need them and always solve the issues we may have. Makes everything so easy!

Annalise Bolt - 16/06/2025 | report this review

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Support

Service

Quality

Value

Tom was able to quickly answer my question.

Nicola Green - 16/06/2025 | report this review

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Great support!

Service

Quality

Value

Thank you Anas for being so helpful, I was struggling to find out how to reset an employees working hours and you explained everything clearly and made it easy for me to rectify. Great support as always from the Bright HR team :)

Norah Smith - 16/06/2025 | report this review

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Prompt resolution

Service

Quality

Value

Chantelle was great at resolving an issue with the system and advised how this can be managed in the future. Excellent service.

Marika Stivanello - 16/06/2025 | report this review

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Online Training with James Gledhill

Service

Quality

Value

Had an online training sessions with James this week and he was amazing, talked me through everything step by step, was very patient with me and was left feeling confident using our new system, thank you James for your assistance

Petrhona Macleod - 14/06/2025 | report this review

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New user

Service

Quality

Value

Had a great conversation with Kyuss yesterday. He talked me through the process and was a great help. Tx

Chris Frisby - 13/06/2025 | report this review

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Excellent support

Service

Quality

Value

I had the pleasure of support from Naela today. The response was not only fast, but concise and accurate. Thank you!

Peter MacDonagh - 13/06/2025 | report this review

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Thanks Jamie Phillips

Service

Quality

Value

We're quite new and Jamie was so helpful in assisting with my queries and general set up

Donna French - 12/06/2025 | report this review

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Thank you Sameer :)

Service

Quality

Value

Sameer was great, really helped me out as I'd been speaking to Peninsula and had become a bit confused about A/L hours left for a couple of employees who are leaving us. Was able to show me really quickly and was very friendly, gave me the BrightHR phone number in case I need help next time. Thanks so much!

Rowan Anderson - 12/06/2025 | report this review

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Great training session

Service

Quality

Value

Alice was super helpful and easy to understand on our session today. Thank you :-)

Karen Honeybul - 12/06/2025 | report this review

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Excellent support

Service

Quality

Value

Received excellent support from Sameer on the Technical support team on my first day of using BrightHR

Elizabeth Goudie - 12/06/2025 | report this review

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Feedback for Ellie Metcalf

Service

Quality

Value

Great and helpful customer service.

Aleksandra sobczak - 12/06/2025 | report this review

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Bright HR

Service

Quality

Value

Spoke to Tom Tierney this morning with a system issue. He was so helpful in dealing with my problem promptly and was a true professional. He gave out his instructions in a clear manner and was polite and courteous throughout the conversation. Please pass on my gratitude for his actions. :)

Kristina Pamela Raw - 12/06/2025 | report this review

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Gabriele was clear and helpful

Service

Quality

Value

Gabriele resolved my issue quickly, was easy to understand and friendly. Very happy, thanks Gabriele!

Natasha Angel - 12/06/2025 | report this review

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Support on Bright HR for my company

Service

Quality

Value

I called Bright HR because I was struggling with how to edit employee details following some changes and how to add a new working shift pattern. Jamie Phillips was especially helpful and answered my questions and informed me of what to do within minutes, making life much easier. Thanks Jamie!

Jonathan Green - 12/06/2025 | report this review

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Help from Tom

Service

Quality

Value

Tom was very helpful. Resolved my issue in a few minutes.

Darron Nixon - 12/06/2025 | report this review

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Thanks so much Samir

Service

Quality

Value

Samir was brilliant and extremely patient with my endless questions. Also introduced me to Bright Exchange which I will be passing on to all my colleagues, you gotta love a discount.

Louise Penketh - 12/06/2025 | report this review

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Excellent training by Zoe Tugwell

Service

Quality

Value

I am a new user and had an excellent training by Zoe Tugwell yesterday.

Sana Aziz - 11/06/2025 | report this review

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Excellent Service

Service

Quality

Value

Jordan was incredibly helpful and resolved my issue quickly and efficiently. His friendly attitude made the whole experience smooth and stress-free. Thank you!

Carla Olfin - 11/06/2025 | report this review

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outstanding

Service

Quality

Value

Nevada did an excellent job at understanding what i wanted and immediately providing valuable help. He made sure i was confident with my actions and good to go - recognition deserved!

Marebelle Crindley - 11/06/2025 | report this review

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Very Helpful

Service

Quality

Value

Super quick and helpful service, sorted my problem in a matter of minutes

Zuzu Lougheed - 10/06/2025 | report this review

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Account Assistance

Service

Quality

Value

I chatted with Ellie Metcalf today as I was having difficulties accessing our account. She was friendly and helpful and quickly resolved my issue.

Karen McKenzie - 10/06/2025 | report this review

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HALLE IRVINE

Service

Quality

Value

Called for some advice on editing employee details. Halle was super friendly and helpful. Great service although finding the contact number from the BrightHR portal was difficult. This scoot page is also very unresponsive and clunky. Halle was great though.

Mark Simpson - 10/06/2025 | report this review

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Quick Solution

Service

Quality

Value

Thank you to Chloe Jones who helped me solve an issue very quickly with step by step instructions today. She was polite, straight to the point and clearly delivered instructions that resolved my problem. Great service.

Jolene Matthews - 10/06/2025 | report this review

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Support

Service

Quality

Value

Thanks for the support. Ellie Metcalf was very helpful and gave me answers quickly.

Matt Symonds - 10/06/2025 | report this review

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Holiday entitlement

Service

Quality

Value

I was confused with the calculation of my annual leave. Eve talked me through this and explained and resolved the query, with great patience and was very polite

K Kular - 10/06/2025 | report this review

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Bright HR

Service

Quality

Value

Very responsive as a team. Gabriele was extremely helpful and friendly, I was a little confused on using certain parts of the platform and she explained it very easily and clearly.

Mili Komirelly - 09/06/2025 | report this review

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Great Service from Gabriele

Service

Quality

Value

Called up today as I was experiencing some technical issues with the site. I was dreading the call as usually software companies can baffle you with terminology but not with this one! Gabriele was really helpful and resolved my issue within about 3 minutes of being on the phone (which turned out to be a browser issue on my end anyway)

Neil Halso UK Fuels - 09/06/2025 | report this review

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Sameer - customer service

Service

Quality

Value

I had a phone call with Sameer from the Customer Service department. He was very professional and helped me with my query which I had been struggling with for some time. He made sure that I didn't need any additional assistance.

Lucy Siddorn - 09/06/2025 | report this review

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Great Customer Service

Service

Quality

Value

I communicated with Sameer from the Customer Service department. He was very professional, attentive to my inquiries, and provided clear, step-by-step guidance in addressing my concerns. He further inquired if I required any additional assistance. I would like to rate his performance very highly.

Jihan Kibria - 09/06/2025 | report this review

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Password reset and e-learning review

Service

Quality

Value

Was helped with my app support by Halle Irving. She was brilliant, super helpful and patient, got my tech issues sorted out quickly and efficiently.

Warren Akenkide - 06/06/2025 | report this review

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Chloe Jones - Superstar

Service

Quality

Value

Chloe was patient through out my questions and explained everything until I was satisfied. The brighthr website has many limitations that might not suit all the requirements however the customer support has been solid and amazing. Specially the live chat feature. Thanks again Chloe.

A C - 06/06/2025 | report this review

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Helpful and quick resolution

Service

Quality

Value

Jordan was really helpful and quick to resolve a minor issue logging into our account. Thank you :-)

Karen Honeybul - 06/06/2025 | report this review

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Anas saved me

Service

Quality

Value

I started off feeling very frustrated but Anas turned that right around and made me a v happy chappy. Thank you for you patience and for not allowing my initial grumpy attitude stop you from offering 10/10 customer service. I really appreciate you!

Becky Shepherd - 06/06/2025 | report this review

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Help with BrightHr

Service

Quality

Value

I had a live chat with Eve who was great in assisting me with a query regarding leave and work patterns. Eve was very efficient and helped solve my query immediately.

Wiza Lungu - 05/06/2025 | report this review

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Help with Brightsafe

Service

Quality

Value

Tom Tierney was very helpful and responsive, giving good detail and signposting me to the relevant training videos and also giving good information on how to upload documents. Thank you.

Ruth Clements - 05/06/2025 | report this review

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Awesome!

Service

Quality

Value

Struggled to get into my account today and Tom Tierney sorted it in no time at all! So helpful!

Charlie Dear - 04/06/2025 | report this review

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Excellent customer service

Service

Quality

Value

Was really happy with the service I received from the advisor who knew how to help me and had all the answers. I really appreciated it thank you

Kelly Bromley - 04/06/2025 | report this review

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Great Service

Service

Quality

Value

Thanks to Tom Tierney for quick and seamless service!

David Shenton - 04/06/2025 | report this review

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Calculation of weekly Hours

Service

Quality

Value

I would like to say a big thank you to Joy for helping me out on Monday 2nd June 2025. You have such calming tone in your voice that put me much at ease, keep up the good work, Thanks again, PS the option below I have chosen new user as there's no option for existing user.

Lurana Wright-Goldring - 04/06/2025 | report this review

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Efficient service

Service

Quality

Value

Great onboarding, efficient service from everyone.

Anna O'Steele - 03/06/2025 | report this review

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Bradley Green

Service

Quality

Value

Excellent advisor and very informative. I like the idea of having a dedicated advisor and i am looking forward to encountering issues and resolving them swiftly. Excited to start using all the additional features.

Gemma New user - 03/06/2025 | report this review

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Many thanks Tom Tierney

Service

Quality

Value

Great service from Tom Tierney, very quick and helpful

Debbie Cleverley - 03/06/2025 | report this review

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Great service

Service

Quality

Value

Fantastic service from Zoe Tugwell, she explained the system to me and was extremely friendly and helpful! All the staff i have dealt with so far have been absolutely wonderful!

Liz Foxton - 03/06/2025 | report this review

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Telephone interaction

Service

Quality

Value

Jordan was very polite and explained everything in detail, i received all that i needed during this call

ALAN MARK COLLIER - 03/06/2025 | report this review

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Support assistance Ref GRE1071

Service

Quality

Value

Eve responded very quickly to my need for support and provided the necessary answer first time. Many thanks Mark

Mark Bird - 03/06/2025 | report this review

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Excellent Support - Gabriele

Service

Quality

Value

Gabriele was helpful efficient and supportive. She helped me sort out a few problems that I was having with Bright HR in a kindly and patient manner. I highly recommend her knowledge and patience.

Marcia Kirkland - 03/06/2025 | report this review

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Software

Service

Quality

Value

Excellent product easy to use and straight forward.

Kevin Rash - 02/06/2025 | report this review

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Web Chat

Service

Quality

Value

Great service from Ellie M on the Bright HR web chat, my issue resolved quickly - thank you :-)

Emma Knight - 02/06/2025 | report this review

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EXCELLENT ADVICE

Service

Quality

Value

TAHNKS NAELA GREAT ADVICE AS ALWAYS

Heather Mclean - 02/06/2025 | report this review

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Great support!

Service

Quality

Value

Eve Chapman was incredibly responsive and quick to assist. I highly recommend their services!

Hugues Raulet - 01/06/2025 | report this review

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Account Manager Support

Service

Quality

Value

Great advice and support from our account manager Zoe!

Jacob Samuels - 29/05/2025 | report this review

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Many thanks Eve Chapman

Service

Quality

Value

I had a query regarding the Bright HR app this afternoon. Eve was extremely helpful in getting me the information needed to sort out our issue in no time at all. Keep up the good work. Many thanks for your help

Cheryl Glenister - 29/05/2025 | report this review

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Amazing platform

Service

Quality

Value

We have tried numerous other platforms for our business and today we have had an online training session with Jamie Tomlinson for Bright HR, the training and the platform itself are amazing and so user friendly, we are looking forward to using it, we will have no hesitation recommending it to other users

Lesley Beswick - 28/05/2025 | report this review

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Excellent Response from Eve

Service

Quality

Value

Eve answered my email request very quickly, and when things didn't work straight away, she persisted in a very responsive way until my issue was fully resolved. Excellent service.

Jackie Hallewell - 28/05/2025 | report this review

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Quick and Helpful Technical Assistance

Service

Quality

Value

Really happy with the technical support! I had an issue with our employee login, which was quickly resolved over the chat. I also needed help finding some information and running a report, Chantelle was very helpful and supportive throughout. Great service!

Gina Rivera - 28/05/2025 | report this review

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Very Fast at Fixing My Issue

Service

Quality

Value

Had an issue today and Ellie Metcalf was really quick to help me get it resolved!

Sasha Phillips - 28/05/2025 | report this review

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Great support

Service

Quality

Value

Had issue today and Ellie Metcalf was able to assist with my problem. Many thanks

Carly Butler - 28/05/2025 | report this review

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Bright HR help/query

Service

Quality

Value

Chantelle was very helpful, my query was solved in less than 5 minutes, she guided me through the process of changing certain permissions for different employees with ease.

Amy Humphreys - 28/05/2025 | report this review

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Quick and easy support

Service

Quality

Value

Needed to change a users permissions and went on Livechat - Chloe Jones not only told me how to do this but sent me a video - all sorted in a couple of minutes and can now get on with the job at hand!

Liz Butler - 28/05/2025 | report this review

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Muhammad Shabbir was very helpful

Service

Quality

Value

Muhammad Shabbir was very helpful in finding a solution to a problem. Thank you

Nicky Reynolds - 28/05/2025 | report this review

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Great customer service

Service

Quality

Value

We are new to Bright HR and I found Anas to be extremely helpful and patient.

Marion Hall - 28/05/2025 | report this review

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amazing software help

Service

Quality

Value

This is not my first time speaking with Nevada from the support team and once again he demonstrated his knowledge of the system and answered everything i threw at him. I am very grateful - thanks

Alice Hargreeves - 27/05/2025 | report this review

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Thanks Erica

Service

Quality

Value

an issue that took 2 weeks to resolved but only 1 phone call with Erica. Took her only a few seconds to understand what my issue was and did not let me end the call until the matter at hand was resolved. More should have the same will

Marcus K. - 27/05/2025 | report this review

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Great customer service from Letitia Budu at Bright HR

Service

Quality

Value

Letitia has been very knowledgeable and supportive of our case which seemed quite complect at the beginning. She even supported us with template letters saving us time and making sure we are fully HR law compliant. Excellent. Would highly recommend her and Bright HR to others.

Liza Beszteri - 27/05/2025 | report this review

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Great service

Service

Quality

Value

I was locked out of my account ! Quickly resolved over the phone. Efficient ! Many thanks Chantelle

Sonya Rowbotham - 27/05/2025 | report this review

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Ben Spencer was very helpful

Service

Quality

Value

Quick, easy fix for my problem, thank you!

Amanda Stewart - 26/05/2025 | report this review

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Bright HR Technical Support

Service

Quality

Value

Really helpful and informative technical support from Ben and the team at Bright HR. Many thanks.

Sue Homden - 23/05/2025 | report this review

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Navada is amazing

Service

Quality

Value

An extremely kind young man called Navada helped me today with an issue i had been roadblocked by for days! The entire team always show a thorough understanding of this service and never make me feel silly for reaching out.

Victoria Bolandale - 23/05/2025 | report this review

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Great On boarding experience

Service

Quality

Value

Massive shout out to Paige who answered all my questions, going page by page on the site to ensure we were on the same page throughout. I could really take a page out of her book with regards to excellent customer service. I'm now ready to turn a new page with my HR software

S N - 23/05/2025 | report this review

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*****

Service

Quality

Value

Bradley was very informative and patient with me he was very knowledgeable and I am sure this will be a great asset to our team - Thank you

Amy Bowkett - 23/05/2025 | report this review

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Quick and efficient

Service

Quality

Value

Eve was very helpful today, and solved my problem in no time. Thank you

Bernadett Koyce - 23/05/2025 | report this review

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onboarding calls

Service

Quality

Value

both leigh and sian where absolutely amazing today. explained everything in detail in a way it was not intimidating, both putting me at ease with the stress of HR and HSE. both where very easy to speak to and ask questions absolutely amazing! BRIGHT HR are lucky to have such amazing representatives! cant wait to work with bright HR

TINA METI - 22/05/2025 | report this review

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Thanks Eve

Service

Quality

Value

Very happy with the customer service I received from Eve who replied initially within minutes and got the issue sorted very quickly.

Barry Murray - 22/05/2025 | report this review

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Excellent HR Advisor Sue Hargreaves

Service

Quality

Value

Sue was readily available and gave amazing advice for timely resolution of employee issues. The BrightHR Docs team are really helpful.

Roxann Milner - 22/05/2025 | report this review

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Many Thanks to Ben

Service

Quality

Value

I had a great experience with Ben! I reached out with an issue, and he was incredibly helpful and patient throughout the process. Ben quickly understood the problem and guided me step-by-step until everything was resolved. It’s refreshing to get such prompt and friendly support—definitely made a frustrating situation much easier to handle. Thank you!

zarina kazi - 22/05/2025 | report this review

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Onboarding

Service

Quality

Value

I spoke to Tom Tierney who helped me understand allocating staff to managers and the permissions that this provided. Thanks, Tom. Quick answer to a problem that was holding me back.

Shona Fleming - 22/05/2025 | report this review

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Amazing availability and client care

Service

Quality

Value

Talked with Paige and she was very patient, caring and clear with every instrucion, loved and suggest it to everybody!

paulo menut - 21/05/2025 | report this review

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Shoutout for Sameer BrightHR Support Team

Service

Quality

Value

Sameer was very helpful for myself learning how to do a couple of things on BrightHR. He was very friendly and knowledgable with my query.

Brett McNally - 21/05/2025 | report this review

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Excellent Support

Service

Quality

Value

Thanks to Jamie Phillips talking me through a problem that I was having (I was making things much more difficult than they needed to be) I am now able to move forward with confidence in an area that I was struggling with. He was clear with his talk through and had so much patience with me, helped my confidence with the system no end.

Helen Griffin - 21/05/2025 | report this review

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Thankyou again Nevada

Service

Quality

Value

Nevada was so so helpful, He was able to fix any issues that I had! very clear instructions. thank you so much.

Tyler Livingston - 21/05/2025 | report this review

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Brilliant Customer Service

Service

Quality

Value

Had my onboarding call with Leigh this afternoon who was incredibly helpful and kind. I imagine any future dealings with the company will be similarly pleasant!

Máirín Ní Chonceannáin - 21/05/2025 | report this review

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Great service - problem solved!

Service

Quality

Value

Thanks Naela. You quickly sorted out our ongoing problem and kept me informed of the process all the way. Great service.

Tracy Dell - 21/05/2025 | report this review

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Excellent Support Ben

Service

Quality

Value

Thank you to Ben for Tech support, what I thought was going to be a difficult task was made simple. Thanks for talking me through what needed to be entered and explanation of how it all worked

Jo Keniger - 21/05/2025 | report this review

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Technical support :)

Service

Quality

Value

Thank you for your prompt assistance! and help with the technical side of things. Thanks kind regards. Diba

Diba Abdul - 21/05/2025 | report this review

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The Bright side of HR and Safety: Paige Bradshaw

Service

Quality

Value

Thank you so much for your excellent, efficient, friendly and knowledable starter session, Paige!

Frank Neumann - 21/05/2025 | report this review

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BrightHR Training

Service

Quality

Value

Thank you to Ryan Langford for showing me around the BrightHR software. He was very helpful and took the time to show me it all in detail. I am looking forward to using the system.

Katie Moss - 21/05/2025 | report this review

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New Employer - Portal Introduction

Service

Quality

Value

I had an initial meeting to set-up and be introduced to using the Bright HR Portal as the Employer. Well structured and easy to use portal and Leigh was very good at explaining the key functionalities needed for my business, not using a script to go through all the functionality the 'system' can do. Thank you and spent some time setting up the employees today - with the team responding quickly to a query.

Brian Abrey - 20/05/2025 | report this review

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Training session

Service

Quality

Value

Paige Bradshaw was really fantastic and she has helped me go through the BrightHr site and all the great things my business is benefiting from BrightHr. Thank you so much Paige, the training was very good and clear. Paige explained everything I needed to know and answered all my questions. The platform is easy to use and very beginner friendly, I look forward for my business growth as the resources on the website are many and great.

Tracy Jeremiah - 20/05/2025 | report this review

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BrightHR / PoP

Service

Quality

Value

Customer Support is very helpful. Had a chat with Eve Chapman, sorted my query super quick and very efficient,

Helen Newland - 20/05/2025 | report this review

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Quick response/solution

Service

Quality

Value

Issue with editing of absence for employee. Solution provided.

Sandra Fazackerley - 20/05/2025 | report this review

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Friendly, patient and professional

Service

Quality

Value

Exceptional service from James G. He was friendly and professional and didn't make me feel rushed at all. Quick and friendly support, thank you.

Kyla Caldwell - 20/05/2025 | report this review

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Great service

Service

Quality

Value

Thanks to Tom Tierney for his help guiding me through e-learning today. Really helpful!

Gilly H - 20/05/2025 | report this review

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Super helpful :)

Service

Quality

Value

We had our onboarding meeting with Matthew Hill, he was super helpful and made sure to answer any questions we had, and find a solution to any issues!

Bena Lacroix - 20/05/2025 | report this review

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Great help

Service

Quality

Value

Navada was very good and helpful. Bright is a massive asset to my company. Highly recommend them

Jade Grifiths - 20/05/2025 | report this review

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Easy to use and support is there

Service

Quality

Value

The onboarding experience has been great for me. Jordan Webb was super helpful talking me through the initial set up of the Bright HR system. Matthew Hill and Paige Bradshaw have been really helpful and supportive, setting me up with one to ones to help me with any queries.

Sam Kelly - 19/05/2025 | report this review

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Excellent service

Service

Quality

Value

used the automated help chat, and got put through to an advisor really quickly. Ellie Metcalf was on hand to help me with my questions, and was very quick and informative in her responses. Great support and an excellent service.

The Globe Group Globe Scaffolding Cambridge - 19/05/2025 | report this review

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Great Help

Service

Quality

Value

I called the support team and spoke to Chantelle. She was very helpful and knowledge on the phone. When you call the support team, if it is very helpful when they remotely dial in and see the mistake. It is quick action and less time to spend on the phone for both of us and understanding better for me. Like Chantelle did. Thank you.

yesim richards - 19/05/2025 | report this review

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BrightHR Blip

Service

Quality

Value

Very helpful customer support I spoke with Jamie Phillips, had query with Blip resolved very quickly. Recommended HR serivice for your business we have been using them for many years.

Shrubbery Veterinary Centre - 19/05/2025 | report this review

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Bradley Green Training

Service

Quality

Value

I had a training session with Bradley Green. Bradley was great and friendly and helped with any questions or queries. With his technical knowledge he showed me a couple of things I can now utilise in my business.

Rick Ollerton - 16/05/2025 | report this review

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Great Customer Service

Service

Quality

Value

Sameer was amazing - super helpful and delightful to speak with.

Nicole Francis - 15/05/2025 | report this review

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great service - Halle Irvine

Service

Quality

Value

really effective support - great

Jackie Keane - 15/05/2025 | report this review

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Efficient service

Service

Quality

Value

Darren sorted out my issue quickly and effectively

Rebecca Norman - 15/05/2025 | report this review

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Thank you Darren!

Service

Quality

Value

Darren was super efficient and dealt with my queries very professionally talking me through how to navigate different areas of my Bright HR account that I was struggling with. Thanks again for super quick and friendly support :)

Nisha Reed - 15/05/2025 | report this review

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Fast help

Service

Quality

Value

Many thanks to Ellie who sorted out my TOIL issue. Fast response and resolution. Great.

Shelley Bennett - 15/05/2025 | report this review

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Excellent Support - Letitia

Service

Quality

Value

I have recently received excellent support at Letitia at Bright HR on a complex ER issue. she was patient, clear and really helpful.

Sarah Johns - 15/05/2025 | report this review

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Thank you Jamie Phillips

Service

Quality

Value

I had a call with Jamie this afternoon in regards to an enquiry with BrightHR and he was very helpful for sure. High five!

Thomas Betis - 14/05/2025 | report this review

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Thank you

Service

Quality

Value

I call into BrightHR today with a system query. Thank you Muhammad Shabbir for a speedy answer.

Alison Collis - 14/05/2025 | report this review

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Many thanks Eve Chapman

Service

Quality

Value

my annual leave entitlement was showing as negative and my admin said they cannot approve new leave requests until this is sorted. Eve looked at my record and immediately confirmed that bank holidays are being deducted from my leave entitlement, but the bank holidays hadnt been added as entitlement and hence my negative entitlement figure. Eve provided me with all the information i needed to get it sorted with my admin and i really appreciate her efficient knowledge of the system

Irene Wood - 14/05/2025 | report this review

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Quick and clear response

Service

Quality

Value

The Bright HR assistant function is so helpful. I had a couple of questions about recording hours and these were all answered promptly. Thank you Ellie!

Emma Broomhead - 14/05/2025 | report this review

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Documents

Service

Quality

Value

Thanks to Ellie, for pointing me in the right direction.

C Oxley - 14/05/2025 | report this review

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Very Useful

Service

Quality

Value

I had a great session with Adrian Krasa who was very knowledgeable and informative about the platform and how best to use it for my business.

Talia Findlay - 14/05/2025 | report this review

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Thanks to Ellie Metcalf

Service

Quality

Value

Ellie was very friendly and helped me with my query efficiently.

Johnny Harris - 14/05/2025 | report this review

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Excellent Service from Chantelle

Service

Quality

Value

Chantelle has helped me over a couple of days and has been extremely helpful and patient with me. She explained things very clearly and made me feel more confident in using the system.

Sharon Weaden - 14/05/2025 | report this review

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support from Jamie

Service

Quality

Value

I reached out to Jamie this morning for some support in setting up employees. He was very helpful and as a new user I managed to complete my task.

Narinder Uppal - 14/05/2025 | report this review

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Bright HR Sue Hargreaves

Service

Quality

Value

I have been receiving HR advice from Sue Hargreaves for a number of years and would be lost without her invaluable support. She has vast HR knowledge and I find her reassuring and thorough.

Catherine Gilby - 14/05/2025 | report this review

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Great support

Service

Quality

Value

I had trouble locating documents and E-learning courses on the BrightHR platform. I had excellent support from Tom Tierney via an online chat and now all documents are available to me as requested.

Natasha Garner - 14/05/2025 | report this review

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Top Class Support

Service

Quality

Value

Had an issue in receiving notifications after some problems with my Company email. Tom T was extremely helpful in resolving this. Thank you

Pete Hart - 14/05/2025 | report this review

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Many thanks Anas

Service

Quality

Value

Thank you for talking me through allowing access to documents. You answered my questions and pointed me in the right direction with ease. Many thanks

Pamela Stevenson - 14/05/2025 | report this review

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Great help

Service

Quality

Value

Naela was a great help today when I struck a problem inputting data she was friendly and polite and had the problem solved in no time. Many thanks

Claire Mills - 13/05/2025 | report this review

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Thank you Eve Chapman

Service

Quality

Value

Eve and a couple of other support members (sorry I didn't write down your names) offered quick support and gave me a check in call afterwards.

Kaz Hughes - 13/05/2025 | report this review

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Thanks, Eve Chapman

Service

Quality

Value

Thanks for your advice, not the answer I wished for but helpful none the less!

Nick Brewin - 13/05/2025 | report this review

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Onboarding

Service

Quality

Value

Paige was very helpful and knowledgeable with the system and answered all my queries without hesitation. Thanks

Chun Yip - 13/05/2025 | report this review

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Great support team

Service

Quality

Value

Nevada was excellent at explaining everything to me. Not having much knowledge with technology myself, he made all explanations clear and simple without making me feel stupid, also very patient. Great service. Thank you

Cassy Leith - 13/05/2025 | report this review

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Thank you Eve

Service

Quality

Value

Eve was extremely quick to sort out the email address already in use issue. I didn't have to spend time calling as Eve's swift response left me knowing that I can continue to rely on BrightHR's chat support that is human run to assist me. Don't replace people like Eve with AI, she and the others are an asset to your organisation.

Fahim Choudhury - 13/05/2025 | report this review

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Thank you Eve!

Service

Quality

Value

I placed a support request early this afternoon, and within 60 minutes, Eve had corrected the issue and emailed me confirming the issue was resolved. Fantastic service from Eve and BrightHR!

Thomas Higgins - 12/05/2025 | report this review

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Set Up Advice

Service

Quality

Value

Paige was really helpful with setting us up with training and induction support

Pam Robinson - 12/05/2025 | report this review

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Excellent Support

Service

Quality

Value

Being new to all this, I have had excellent advice and help, nothing is too much trouble, they keep in touch and hold your hand all the way. I feel so much more confident now that I feel safer and someone has my back. Thanks to all departments

Andrea (Orthotech) - 12/05/2025 | report this review

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Quick support and patient support

Service

Quality

Value

Anas was really patient with me and sorting holiday pay out for variable contracts. Kind and friendly and even offered further help if I struggle via email to get through faster.

Rebecca Sheppard - 12/05/2025 | report this review

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Big Thank You Darren

Service

Quality

Value

Darren, really appreciated you solving our problem on BrightHR so fast. Super service.

Sandra whiter - 12/05/2025 | report this review

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Thank you Eve - Support for issues with using Bright Safe/E Learning

Service

Quality

Value

I want to Thank Eve at Bright HR for emailing me straight away and advising me how to log out and back into Bright HR as I was having an issue with saving a document correctly on Bright safe and it would not save correctly. Eve explained what to do so Thank you Eve for your support.

Mark Smith - 09/05/2025 | report this review

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Onboard

Service

Quality

Value

Great onboarding meeting with Bradley Green, clear & concise. Bradley was both professional and friendly.

Phil Poling - 09/05/2025 | report this review

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Very, very helpful

Service

Quality

Value

Farshad understood my problem straight away and had an immediate solution which he talked me through.

Sandra Mayo - 09/05/2025 | report this review

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Excellent Support/Customer Service

Service

Quality

Value

Ben was polite, very professional and, most of all, patient. Although I am registered as admin, I have not used Bright HR for anything except for sending holiday requests. Today, I realised that one of my colleagues working hours are using incorrect, it included lunch break. I telephoned to ask for assistance to correct her records. Ben answered the phone politely. I explained the situation and he advised to amend her contract, it would mean a new profile will have to be created. Ben talked me through it from start to finish with professionalism, kindness and patience. At the end of the call he asked if there is anything else he can help me with and has politely asked if I could send a feedback about our phone call which I advised I am happy to do. Thank you for your help and most importantly for your patience!

Marianne Salvador-Wood - 08/05/2025 | report this review

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Extremely helpful

Service

Quality

Value

I was on the chat with a lady called Ellie Metcalf, she was incredibly helpful and explained things clearly to me.

Hayley Tootill - 08/05/2025 | report this review

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Very Helpful - Chantelle

Service

Quality

Value

Thank you very much for your help, and for answering all questions.

Caris Lockwood - 08/05/2025 | report this review

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Exceptional Support from Outstanding Professionals – Thank You, Matt & Katie!

Service

Quality

Value

I cannot speak highly enough of Matt Low and Katie from Bright HR. As someone who has only recently stepped into an HR role, I was quickly faced with several unexpectedly complex cases that left me feeling overwhelmed and uncertain. From the moment I reached out for guidance, both Matt and Katie showed the highest level of professionalism, expertise, and empathy I have ever encountered. They responded to every query with remarkable speed, clarity, and reassurance. Their ability to simplify complex matters and provide calm, confident advice truly made all the difference. They didn’t just offer HR support — they made me feel genuinely safe, supported, and capable in a role that was completely new to me. Matt and Katie are two of the most polite, professional, and genuinely lovely individuals I’ve had the pleasure of working with. I honestly don’t know how I would have managed without them. Thank you both so much for your incredible support — your guidance has been absolutely invaluable. Bright HR is incredibly lucky to have you!

Kasia Kardas - 08/05/2025 | report this review

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Thank you support

Service

Quality

Value

I appreciate the help Navado provided when i called earlier today, support was quick clean and highly informative

Marcus Critch - 08/05/2025 | report this review

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Bright HR query

Service

Quality

Value

Many thanks for talking me through the fix for my query and explanation of system.

Kirstene MacCorquodale - 07/05/2025 | report this review

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Excellent service

Service

Quality

Value

Ellie Metcalf answered my online chat query very quickly which solved my issue efficiently

Maggie Taylor - 07/05/2025 | report this review

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BrightHR

Service

Quality

Value

Great onboarding session with Matthew Hill. Now ready to start uploading employees onto the system.

Karen Moss - 07/05/2025 | report this review

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Problem solved

Service

Quality

Value

SAMEER- very helpful and problem solved within minutes

sophie podesta - 06/05/2025 | report this review

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BrightHR query

Service

Quality

Value

Had my query answered in a quick and efficient way, with friendliness and ease. Thank you Ellie

Zoe Eveleigh - 06/05/2025 | report this review

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Employee setup

Service

Quality

Value

I contacted support regarding a new employee that needed setting up on the system. I had a technical problem, which they resolved almost immediately for me which was very helpful and greatly appreciated - Eve supported me with this query.

Natalie Madgett - 06/05/2025 | report this review

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Great onboarding tutorial!

Service

Quality

Value

I had an induction Teams call with Adrian from Bright HR, he was absolutely fab. He was so thorough whilst also being a really friendly, great conversationalist. We had a real laugh while I also learnt all about the platform. He made sure any questions I had were answered clearly. Thank you!

Phoebe Townsend - 06/05/2025 | report this review

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Excellent Support

Service

Quality

Value

Ellie was super helpful.

Kamal Gunawardana - 06/05/2025 | report this review

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Speedy Response

Service

Quality

Value

I didn't know if my question would be complex or not but Eve responded super quickly and resolved it with no hassle at all - great service

Ben Herbert - 06/05/2025 | report this review

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Exceptional service

Service

Quality

Value

I have had many questions in which every member of the team have had the time & patience to explain and review things for me. Initial demo with Olivia was brilliant and each member since has been amazing. Ryan was polite & courteous on our follow up call today. I am looking forward to using this system, I feel it will help our practice immensely.

Nikki Earley - 02/05/2025 | report this review

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Great support

Service

Quality

Value

Thank you for a quick reponse, Eve Chapman was very helpful.

Kate Rudman - 02/05/2025 | report this review

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Bright Hr Support

Service

Quality

Value

Thanks to Ellie for he quick response to my help chat and sorting the problem so quickly. Really appreciate the support we get

Kate Harrison - 01/05/2025 | report this review

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Super Tom

Service

Quality

Value

I have to say that with regards to support Tom Tierney went over and above in helping us regain control of our Accounts after we had to terminate an employee for fraud.

MUSSARAT SIDDIQUI - 01/05/2025 | report this review

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Thanks Bradley Green

Service

Quality

Value

Into to Brightsafe H&S app very informative, well explained and demonstrated all the aspects of the software, answered all my questions and was shown how to carryout tasks.

Edward Campbell - 01/05/2025 | report this review

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BrightHR

Service

Quality

Value

Prompt response from Tim Tierney, thank you

Lea Memon - 30/04/2025 | report this review

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Thank you Stella

Service

Quality

Value

Thank you for being patient and helping me upload all of the information required by BrightHR. Very helpful.

Aaminah Braich - 30/04/2025 | report this review

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Excellent Customer Service Ben

Service

Quality

Value

Excellent support from Ben. Resolved my query with screen sharing, also showed me various other services on the BrightHr Platform thanks again Ben.

Ricky Tan - 30/04/2025 | report this review

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Many thanks Chloe

Service

Quality

Value

Excellent assistance with recent issue , very helpful and give credit where credit is due - well done Chloe Jones

Jeremy Gay - 30/04/2025 | report this review

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Team Calendar View

Service

Quality

Value

Quickly resolved the issue we were having with all members of the team being able to view the holiday calendar for all employees.

Nathan Morgan - 30/04/2025 | report this review

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Many thanks Tom

Service

Quality

Value

I have just started in a new role at a company that uses Bright HR. Tom Tierny was very helpful with some information on how the system works to get me started and in booking in an onboarding call. Thanks Tom!

Megan Collins - 30/04/2025 | report this review

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BrightHR Live Chat

Service

Quality

Value

Had my first experience today with BrightHR's Live Chat. Got a REALLY helpful Ellie Metcalf who was super quick to respond, understood my queries and helped straight away in a clear and concise way. Will 100% use this service again!

Nikolette Johnson - 29/04/2025 | report this review

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Thank you Scarlett!

Service

Quality

Value

I needed to make some changes to our documents and Scarlett gave me advice and reviewed the changes within a few hours. I can't thank her enough for the help.

Emily McAlpine - 29/04/2025 | report this review

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Thanks to Ben

Service

Quality

Value

Thanks to Ben for patient and clear guidance navigating the system this morning.

S D - 29/04/2025 | report this review

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Very helpful quick assistance - online advice

Service

Quality

Value

I am still navigating my way around BrightHR so sometimes get a bit stuck when I need to make changes. The online bot transferred me to Chloe Jones, who help me through an online chat to resolve my issues. It can be a very useful tool to have online assistance from people like Chloe at BrightHR to help me if I can't find the answers in the online videos. It is very reassuring that when I am struggling to find a solution. Chloe was very helpful and responded quickly to resolve the queries I had.

Lisa Salloway - 29/04/2025 | report this review

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Stella Ezika

Service

Quality

Value

Excellent support service. Managed to resolve all the issues in one session

Nazish Akhtar - 29/04/2025 | report this review

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Great Onboarding for Bright HR

Service

Quality

Value

I had a very positive, clear onboarding experience with Bradley Green. Bradley was calm, clear and patient with me as a new user and this experience has already given me confidence that we have made a good decision to go with Bright HR and Bright Safe!

Lynne Bryce - 29/04/2025 | report this review

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Naela

Service

Quality

Value

Naela was very helpful

Mario Campanile - 28/04/2025 | report this review

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Sorted Quickly

Service

Quality

Value

I was having trouble accessing some documents on Bright HR and Chantelle sorted the issue promptly, thank you.

Lenaia Eady - 28/04/2025 | report this review

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Thankyou so much

Service

Quality

Value

Ciaron Armstrong was brilliant and so calm and collected as we asked for advice. He was clear in his response and helped us with great advice.

Tom Houston - 26/04/2025 | report this review

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Thanking the Superb Naela

Service

Quality

Value

Naela Mujaddad Was absolutely fantastic today. When she called me back today I was so frustrated, i was fuming. I did kind of bit her head of but she stuck it and calmed me down whilst positively reassuring me that she has got this. She was very quick and efficient and was responsive throughout. I feel that the amount of courtesy, respect and proffessionalism is worth commending. She's truly a gem indeed. Great work Naela.

Abigail Mkhize - 25/04/2025 | report this review

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Superb team

Service

Quality

Value

I just want to say a huge thanks to Navada for helping me when i got stuck trying to log into the portal, extremely calm and kind this young man truly knows his role!

Olivier P - 25/04/2025 | report this review

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INTRODUCTION TO SERVICES AND SOFTWARE

Service

Quality

Value

Thank you Natasha for a thorough run-through the software and for your patience with us. Felt supported throughout and relevant links sent to me were very useful in set up.

Poonam Dhokia - 25/04/2025 | report this review

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BrightHR & BrightSafe onboard meeting-Many Thanks Bradley Green

Service

Quality

Value

Very knowledgeable and well presented by Bradley. Learned a lot

Magdalena Pula - 25/04/2025 | report this review

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Software Training

Service

Quality

Value

I just had the BrightHR software training and Alice was very good and patient, she made sure I was OK before moving to the next section. She was very accomodating and helpful. Glad to be on board.

Pamela Modliar - 24/04/2025 | report this review

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Excellent Support From Ben

Service

Quality

Value

I've been lucky to have Ben from the Support Team on the phone three times already. He is very helpful, knowledgeable and easy to understand. Thank you SO much, Ben!!

Venelina V - 24/04/2025 | report this review

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Always helpful and reassuring

Service

Quality

Value

Matthew Hill was so helpful today and was able to answer all my questions about an important legal HR issue. I came away feeling reassured and very please to have Bright HR behind me!

Elaine Franklin - 24/04/2025 | report this review

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Brightsafe Training with Bradley Green

Service

Quality

Value

Very knowledgably and answered all my questions. I feel like I know how to use the system more effectively following training with Bradley

Paige Joseph - 24/04/2025 | report this review

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Naela's support

Service

Quality

Value

I just spoke with Naela from BrightHR. She could not have been more helpful and supportive.

P F - 24/04/2025 | report this review

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Excellent support

Service

Quality

Value

Thank you Chantelle for resolving my issue with the BrAInbox, very helpful and speedy response.

Evie Fowke - 24/04/2025 | report this review

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Always very helpful!

Service

Quality

Value

I am always incredibly impressed with the service. It doesn't take many steps to talk to a real life person and the support team always know how to help or where to send you if they can't answer. James Phillips was very helpful today with his assistance.

Victoria Betts - 24/04/2025 | report this review

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Great assistance

Service

Quality

Value

Ellie Metcalf was super helpful and sorted me out in less then a minute.

Sara Jones - 24/04/2025 | report this review

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Thank you Mathew

Service

Quality

Value

Mathew was very helpful in guiding us to use Bright HR for our employees, booking annual leave etc.

Pamela Roberts - 23/04/2025 | report this review

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UPLOADING DOCUMENTS

Service

Quality

Value

Spoke to Ben who helped me sorted out my problem. Bonus was he showed me a quicker way! Great help.

Lyn Inkpen - 23/04/2025 | report this review

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Great Support

Service

Quality

Value

Team are fantastic and super efficient at responding to queries and providing support. Would highly recommend! Thanks to Bradley Green for his support today!

Lyndsey Swallow - 22/04/2025 | report this review

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Great service Nevada

Service

Quality

Value

I had the pleasure of working with a fantastic member of the support team for the portal, they were incredibly patient and very understanding of my lack of expertise with these things Thank you

Ruan Hader - 22/04/2025 | report this review

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Great Support!

Service

Quality

Value

As a new company onboarding, I have sent my hr documentation across for review. One of the agents reviewing my documents was Taija, who did a great job. She was responsive, patient and helpful in providing me with multiple reviews, ensuring that the document was meeting all the legal standards and executed properly. And she done it with grace! Thanks Taija!

Alim T - 21/04/2025 | report this review

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Handling of Query re Bright HR App

Service

Quality

Value

Farshad was friendly and informed me I needing an "on boarding" training session for Bright HR. He made the appointment for me which I am looking forward to attending.

Monica Evans - 17/04/2025 | report this review

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Exceptional HR Advisor: Letitia Budu

Service

Quality

Value

I am delighted to write this review for Letitia Budu, an outstanding HR Advisor at BrightHR who has consistently demonstrated exceptional professionalism and expertise in her role. Letitia's profound knowledge of HR practices, coupled with her approachable and empathetic nature, makes her an invaluable asset to our team. From the moment we joined Bright HR, Letitia has been instrumental in streamlining our HR processes and ensuring compliance with all relevant regulations. Her ability to handle complex employee relations issues with tact and sensitivity is truly commendable. Letitia is not only a skilled advisor but also a compassionate mentor. She takes the time to understand individual needs and provides tailored support and guidance, helping management navigate challenges effectively. Her excellent communication skills and unwavering commitment to excellence have earned her the respect and admiration of partners and management alike. We miss Letitia during her holidays and even her lunch breaks, which speaks volumes about her positive impact on our team. It's hard to imagine staying with BrightHR without her presence. In summary, Letitia Budu is an exemplary HR Advisor whose contributions have had a profound impact on our organisation. Her expertise, dedication, and genuine care for employees and the organisation make her a standout professional in the field of human resources. I wholeheartedly recommend Letitia for any HR-related role, confident that she will continue to excel and inspire those around her.

Ramya Palanisamy - 16/04/2025 | report this review

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Software Training

Service

Quality

Value

Bradley was a supereb help! Very clear and extremely helpful.

Gavin James - 16/04/2025 | report this review

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Brightsafe training feedback

Service

Quality

Value

Bradley took me through a brief training to understand the various functionalities on BrightSafe, and it was really helpful.

Nelson Osagiede - 16/04/2025 | report this review

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WebChat

Service

Quality

Value

Fairly easy service to use and Eve was helpful.

alyn thomas - 15/04/2025 | report this review

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Fantastic After Sales Service

Service

Quality

Value

I’d like to give a big thank you to Ellie Metcalf for her fantastic support. I was having an issue with BrightHR, and she was able to resolve it quickly and efficiently. Ellie was professional, helpful, and made the whole process stress-free. Really appreciate the great service!

FL Fahad Latif - 15/04/2025 | report this review

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Query quickly resolved

Service

Quality

Value

I used the live chat to resolve a query I had setting up a new employee. Eve Chapman provided a response quickly and it was well explained.

Clare Bernardin - 15/04/2025 | report this review

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Training from Bradley

Service

Quality

Value

Many thanks to Bradley for running me through BrightHR software today. He knew his stuff and also tailored the training for our business, much appreciated and I look forward to using it.

Christopher Pratt - 15/04/2025 | report this review

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Issue fixed quickly

Service

Quality

Value

Eve was so helpful and fixed my issue in no time!

Charlotte Gouny - 15/04/2025 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Ellie was incredibly helpful and resolved my issue promptly and efficiently

Hannah Perry - 15/04/2025 | report this review

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Blip queries

Service

Quality

Value

Thank you so much Halle Irvine for all the advice and information you gave me re the blip clocking in system. I was able to convey this information to the rest of the team. Thanks again.

Julie Fulton - 15/04/2025 | report this review

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BEST HACKER

Service

Quality

Value

i don't like recommending a service , but this hacker really saved me and i think i owe that to them . Are you curious? and you want to penetrate into your spouse, child or any device/ worry no more .contact TECHSPYMAX @ gm ail com they can penetrate any device , social media account, delete content from the internet and so more remotely without any trace. i'm so grateful to them , they help save me from a toxic relationship

camilla anna - 15/04/2025 | report this review

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Eve Chapman

Service

Quality

Value

Solved my problem instantly - thank you

Karen Edwards - 14/04/2025 | report this review

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Great help for HR management

Service

Quality

Value

Bright HR has been the money best spent for me. They help me loads with all my problems and give me advice on multiple queries. I'd like to specifically mention Ciaron Armstrong that has helped and reassured me on a sensitive case and has been super professional and knowledgeable from start to finish!

Alice Di Chiara - 14/04/2025 | report this review

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Prompt Service

Service

Quality

Value

Prompt service from Ellie (Metcalf). Fixed the issue in minutes.

Katie Wakefield - 14/04/2025 | report this review

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Online Training

Service

Quality

Value

Bradley G was brilliant. Thank you so much.

Jessica Moore - 14/04/2025 | report this review

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Ellie Metcalf

Service

Quality

Value

Ellie was very helpful when advising me on setting up shift patterns in Bright HR. Night shifts had always been an issue but no longer a problem.

Angela Hickling - 14/04/2025 | report this review

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Fantastic support

Service

Quality

Value

I recent had support from Eve who got back to me immediately and pointed me in the direction I needed to be in. She was clear, concise, polite and knowledgeable. Fantastic support and service! Thank you Eve! Sean @ IDE Systems

Sean Henson - 11/04/2025 | report this review

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Helpful staff

Service

Quality

Value

I messaged through the chat to inquire about an issue I was facing, and the member of staff named Eve was very helpful. And also once I started the chat instantly I was connected to her, so I was pleased with that. Thank you for your support.

Shajeda islam - 11/04/2025 | report this review

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Ryan

Service

Quality

Value

Many thanks for your call this morning. Your professionalism was top class. You explained all very clearly

gillian dunn - 11/04/2025 | report this review

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Patient and extremely helpful

Service

Quality

Value

Erica helped solve the issues I had trying to change my employees annual leave, she actively listened and quickly resolved my issue

Youness R - 10/04/2025 | report this review

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Fantastic Support

Service

Quality

Value

Just had a training session with Bradley Green. Fantastic, so clear, really easy to navigate now I know how. Answered all of my questions and more.

Sarah Tasker - 10/04/2025 | report this review

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Online Chat

Service

Quality

Value

I needed an answer to a couple of technical questions. Chloe was at the end of the chat and provided all of the information I needed to completed my task. Great service

Phil Austin - 10/04/2025 | report this review

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Online chat help

Service

Quality

Value

Great quick help, solved my problem really quickly.

Megan Francis - 10/04/2025 | report this review

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Feedback for Stela

Service

Quality

Value

Task: 200+ employee upload, correcting the excel upload sheet, Stella was very help in fixing the excel sheet for upload, Only humble suggestion she needs to be little courteous in her communication

Ketan Rana - 10/04/2025 | report this review

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Technical Support on Bright HR -Thanks Ellie

Service

Quality

Value

Thanks Ellie; for getting to the bottom of resolving a complex tech issue we had in Bright HR. You made it happen quickly and effectively - thank you for your attention and skill to resolving our issue.

Richard Donald - 09/04/2025 | report this review

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Great service

Service

Quality

Value

Excellent

Maqsood Ahmad - 09/04/2025 | report this review

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Great Service

Service

Quality

Value

Ellie Metcalf was very helpful on the live chat, she answered all my questions quickly and was super friendly, thanks Ellie!

Nicola Charlwood - 09/04/2025 | report this review

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Excellent service

Service

Quality

Value

Ellie Metcalf of the Live Chat team sorted my issue in minutes. Highly recommend the app and the Live chat. 5 stars are not enough

Tracey Gee - 09/04/2025 | report this review

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Great Intro To BrightHR

Service

Quality

Value

Thank you so much to Isabella for taking me through the onboarding process with BrightHR today. As a small company that is fairly new to BrightHR, we had a lot of questions about whether this system was right for us, and Isabella took the time to explain every section to me in detail, always checking if I had any questions or concerns and was incredibly kind and patient throughout the whole call. After speaking with her today, I am very keen to start using BrightHR and I feel confident in my ability to use the system to the fullest.

Charlotte Palmer - 09/04/2025 | report this review

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Great help from Navada

Service

Quality

Value

Really useful and concise help from Navada, issues sorted in minutes and no messing around. Highly impressed.

Chet Armstrong - 09/04/2025 | report this review

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Quick and efficient

Service

Quality

Value

Great service received from Eve today. My issue was fully understood and resolved very quicky. Thank you!

Keeley Robinson - 09/04/2025 | report this review

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Permissions view query

Service

Quality

Value

Chatted with Tom Tierney who was very helpful and gave me the answers I needed.

Dez Theodorou - 09/04/2025 | report this review

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Support from Tom

Service

Quality

Value

I asked Tom lots of annoying questions today and he was very helpful and patient. V grateful!

Kirsty Bradley - 09/04/2025 | report this review

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Great Support

Service

Quality

Value

Many thanks to Ciaran. Over the past few days, he has taken the time to talk me through a case I’m handling, making it clear and straightforward to understand the steps I need to take

natalie gregson - 09/04/2025 | report this review

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Excellent service from Chantelle

Service

Quality

Value

I had an issue with viewing my bespoke documents on my account so I got in touch to see what the issue was. Chantelle called me to discuss the issue and emailed me with updates throughout the process until it was fixed. Really good service. Thank you

Lisette Hewin - 09/04/2025 | report this review

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problems logging in with HR bright pay

Service

Quality

Value

rabia was very patient and helpful to helping me sort out my issues and talked me through the whole process step by step.

carron snelling - 09/04/2025 | report this review

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Chantelle is a star :)

Service

Quality

Value

It is always a pleasure to deal with the staff of Bright HR. Don't get me wrong there's nothing wrong with the app, it's a Godsend but sometimes I need help when I'm ding something new. I was lucky enough to have Chantelle, she's such a nice girl and I Ioved chatting to her while we were sorting my issue. The staff are so personable and friendly something a bot can't do!

CLAIRE PURCELL - 09/04/2025 | report this review

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Just AMAZING

Service

Quality

Value

I have been using BHR for 18 months now in relation to employment law support. As a small business with frequent and very diverse issues BHR help me sleep at night knowing I am supported and guided through every step I take. I work closely with Ciaron almost on a daily basis (tempted to gate keep him in all honesty) and he has single handily boosted my confidence in dealing with the most challenging situations. He's professional and encouraging and certainly goes above and beyond. Highly recommend! Julie

Julie Martin - 08/04/2025 | report this review

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Great service

Service

Quality

Value

Ellie was very helpful in solving my problem! Thank you!

Nikki cirillo - 07/04/2025 | report this review

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Vey Helpful

Service

Quality

Value

Ella was vey prompt and helped me with my enquiry.

Yetty Ajibola - 07/04/2025 | report this review

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Thanks Ellie for your help!

Service

Quality

Value

I needed help with Bright HR and Ellie showed me what to do. Perfect!

Amanda Craven - 07/04/2025 | report this review

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Thanks Natasha at Bright HR

Service

Quality

Value

Natasha was really patient and helpful with this morning's online training session. I learned a lot about using the software. It was much more useful than I was expecting.

Peter McNeill - 07/04/2025 | report this review

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Super phone support

Service

Quality

Value

I would like to leave this review for Navada whom I would be lost without. I am having a recurring issue with the app so I need to contact support quite a bit. My man Navada is right there for me every time on my early morning call. He is polite and patient and so knowledgeable and is truly a pleasure to deal with, I commend Bright HR on serving its clientele with actual people and not bots. Thank you.

CLAIRE PURCELL - 07/04/2025 | report this review

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Very helpful

Service

Quality

Value

Used help chat - quick response time and issue resolved with good concise instructions.

Catherine Wallace - 07/04/2025 | report this review

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Great Service

Service

Quality

Value

Thank you to Isabella, for taking us through the onboarding process with the BrightHR system today. The session with Isabella was very informative and she took the time to answer all of our questions in detail, simulating various scenarios within the system to provide us with visual context. Much appreciated and looking forward to using the system properly now!

Paige Thornton - 04/04/2025 | report this review

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Online BrightHR with Bradley

Service

Quality

Value

Bradley was great, very patient. He answered all my questions and explained everything in detail filled in the gaps and showed me how to make the most of our membership. Very much looking forward to getting my team on board and using BrightHR. Thank you Bradley

SD Fire Solutions - 04/04/2025 | report this review

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Thank you Chloe Jones!

Service

Quality

Value

Thank you for answering my questions so efficiently and helping resolve a couple of unknowns in regards to BrightHR. It was lovely to chat through these with a professional!

Karen Baxter - 04/04/2025 | report this review

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Great introduction to BrightHR

Service

Quality

Value

Thank you Natasha for the very well structured and informative training session. Natasha answered all queries in detail and is extremely knowledgable!

Daniel Syrett - 04/04/2025 | report this review

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Online Training With Bradley Green

Service

Quality

Value

Bradley was very helpful and knowledgeable on the system. Following the training I am confident I will be able to use the system and know how to address any concerns or questions.

Amy Donovan - 04/04/2025 | report this review

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Thank you Tom.

Service

Quality

Value

I was having a few issues with Bright and contacted them. Tom was very good and advised me what to do. Great service as other platforms you can wait up to 48 hours for a reply. Keep up the great work guy's!

Sonia Aldridge - 03/04/2025 | report this review

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Excellent Support

Service

Quality

Value

Thank you Tom for taking the time to sort my query out promptly and efficiently. Much appreciated.

Christine Tennant - 03/04/2025 | report this review

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Blip app

Service

Quality

Value

The tutorial, and manager Natasha Okparavero, who talked me through every step, of the Blip App, was very helpful with showing me through each step of the app and answered all of my questions.

Baden Powell - 02/04/2025 | report this review

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Bright HR

Service

Quality

Value

I had the pleasure of having a run through with Adrian Krasa, and I must say he was excellent. He was clear, concise, and didn’t waste any time getting to the point. His approach made everything much more efficient, and I felt well-informed throughout the process. Highly recommended!

rida iqbal - 02/04/2025 | report this review

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Thanks for your help Tom Tierny

Service

Quality

Value

So grateful you didn't just log off as soon as you answered my questions and that you waited until I let you know I didn't need anything else! Thank you for your help, you are efficient and very knowledgeable

Kristina Abela - 02/04/2025 | report this review

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Training

Service

Quality

Value

Thank you so much to Bradley for the time you took to show me all the benefits of Bright HR. The training was really clear, and I feel confident sharing this with my team.

Esther Gooding - 02/04/2025 | report this review

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Great Support

Service

Quality

Value

Ellie Metcalfe helped me with a system problem , that I couldn't wok out why it was happening . Ellie immediately knew what it was and what to do to sort it

Alison Cole - 01/04/2025 | report this review

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Excellent support

Service

Quality

Value

Always great support from the BrightHR team. Ellie has been so helpful and informative over the past couple of days whilst I have been firing various queries at her via email and then through online chat. I really appreciate the speedy responses and clear explanations, thank you.

Leah T - 01/04/2025 | report this review

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Bright HR Onboarding

Service

Quality

Value

Bradley provided excellent service, giving me a thorough tour on my first time using the software. Thank you

Gabriele Palumbo - 01/04/2025 | report this review

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HR question

Service

Quality

Value

Really helpful support recieved from Ellie Metcalf today regarding specific admin question Many thanks for your guidance and advice

Eddie West-Burnham - 31/03/2025 | report this review

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Thanks Esraa Sharif!

Service

Quality

Value

Really helpful and supportive call regarding contract updates today. Thanks for your guidance and advice!

Suzie Blackwell - 31/03/2025 | report this review

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Great Training Session - Alice Hackney

Service

Quality

Value

Had a great training session today with Alice Hackney. Alice brought us through the various aspects of the Bright HR and Bright Safe packages and helped explain everything in great detail. Thanks Alice for the supporting videos and tutorials. Shane.

Shane O'Shea - 31/03/2025 | report this review

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Thank you Bradley

Service

Quality

Value

Had a great demo of the H&S software with Bradley G! He was professional, super helpful, and really patient, taking the time to walk me through everything and answer all our questions. He made what could have been a complicated session really easy to follow and even enjoyable. Huge thanks to Bradley for his support—would definitely recommend!

Timea TCL Air Conditioning - 31/03/2025 | report this review

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Great Efficient Service from Ellie

Service

Quality

Value

Ellie answered my query regarding Holiday entitlement allocation quickly, efficiently and in a pleasant manner.

Sam Williams - 31/03/2025 | report this review

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Great Efficient Service from Ellie

Service

Quality

Value

Ellie answered my query regarding Holiday entitlement allocation quickly, efficiently and in a pleasant manner.

Sam Williams - 31/03/2025 | report this review

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Excellent Service from Kirsty

Service

Quality

Value

i was having a BLIP issue and Kirsty Ambrose not only helped but solved the issue very quickly as i wanted to launch the service on the next day.

Anthony Jones - 31/03/2025 | report this review

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NEW MEMBER

Service

Quality

Value

When i first joined Bright HR I first spoke to KYUSS Longland, who was very helpful and very opened and clear in his explanations, to help me set up. Very happy with his service.

CHIRILA-Dorel FEIER - 30/03/2025 | report this review

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introduction to Bright HR

Service

Quality

Value

today i was given an overview of the resources available ant the whole site including navigation of the site and very useful tools by Rachel Riordan. she was an excellent presenter and at a speed that suited me. please pass on my thanks to her.

John Baldry - 28/03/2025 | report this review

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Onboarding Bright HR

Service

Quality

Value

Myself and my colleague had an onboarding session with Bradley today. He was informative and understood our needs. he has provided an email for ongoing support. Super helpful.

Amanda Crewe - 28/03/2025 | report this review

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Introducing training and apps to our business

Service

Quality

Value

I recently called BrightHR to discuss how best to implement the training on using BrightHR on Blip, and reporting holidays and absenteeism and spoke to Farshad. Very helpful and gave some great tips on how to introduce to the team.

Lisa Street - 28/03/2025 | report this review

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great work service team

Service

Quality

Value

I was recently helped b Nevada from the software support team and i was extremely impressed. he was well spoken responsive and thorough making the entire process seamless

Jacky Burke - 27/03/2025 | report this review

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Onboarding

Service

Quality

Value

Just had an amazing meeting with Natasha Okparavero, Very imformative, helpful and helpful

Charlotte Bailey - 27/03/2025 | report this review

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Onboarding

Service

Quality

Value

Thanks so much to Zoe for your help getting us set up and showing us round our new bright safe system She answered all my questions and even offered continued support once we are up and running with things

Amy Mottram - 27/03/2025 | report this review

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Contract Help

Service

Quality

Value

Esraa from BrightHR has been a massive help in ensuring new contracts for staff has all been set up correctly.

Jack West - 27/03/2025 | report this review

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Thanks Tom!

Service

Quality

Value

Tom was really helpful with everything I needed, very happy with the service provided!

Laura Seymour - 26/03/2025 | report this review

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Excellent assistance from Taija Bailey-Roach

Service

Quality

Value

I’m so grateful for Taija's support and would highly recommend to anyone seeking assistance with documentation review.

Mahen Beejadhur - 26/03/2025 | report this review

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Helpful and concise training

Service

Quality

Value

Really helpful online training session from Ashley Wilson who was brilliant. Everything was very clear and concise. A very useful session that will definitely make the set up process streamlined. The software looks brilliant, just what we've been looking for. Thanks Ashley!

Molly Beanland - 26/03/2025 | report this review

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Teething problems resolved

Service

Quality

Value

We recently migrated to brighthr and I had an issue regarding staff's Annual Leave which Kirsty was very quick to help me resolve, thank you for being so helpful and efficient.

Jeanette Freeman-Smith - 26/03/2025 | report this review

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Great Training

Service

Quality

Value

I had a training course with Connor Moss today. Connor was patient and explained things in a way I could easily take in the information.

Jo Francis-Gow - 26/03/2025 | report this review

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Very knowledgeable and helpful

Service

Quality

Value

Stella was extremely helpful and I had confidence in her advice.

J Horner - 26/03/2025 | report this review

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prompt, helpful service from Ellie

Service

Quality

Value

Kudos to Ellie for dealing with my complicated query and providing the answers I was looking for.

Justin Mitchell - 26/03/2025 | report this review

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Onboarding with Matthew Hill

Service

Quality

Value

Excellent onboarding session with Matthew, very clear session that was not overwhelming.

Jessica Wilkinson - 26/03/2025 | report this review

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10 out of 10 support

Service

Quality

Value

Such great support from Ellie today, she has saved me so much time that I would have spent trying to work out how to do some setting up tasks.

Sue Boughton-Thomas - 25/03/2025 | report this review

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Friendly and Supportive member of your Team

Service

Quality

Value

I was very happy with the service I received from Jordan today, he was very helpful and explained the processes I needed very well. Thank you Jordan.

Katrina Lambert - 25/03/2025 | report this review

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Support

Service

Quality

Value

Great support today from Farshad.

Sue DeFranco - 25/03/2025 | report this review

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Matt was great

Service

Quality

Value

Matt Hill gave a great demo and answered my questions really clearly, thank you!

Sharon King - 25/03/2025 | report this review

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Worth its weight in gold

Service

Quality

Value

I have had to use the HR advice line on a couple of occasions, each time they have given me easy to understand advice & support ! I Would strongly recommend Bright HR to any company.

David Selby - 24/03/2025 | report this review

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Online Training with Adrian Krasa

Service

Quality

Value

Many thanks to Adrian Krasa who patiently went through my questions and clearly explained how to use all sections of BrightHR. I feel more confident now and know there is always further help if I need it! Well done Adrian !

Janet Warburton - 24/03/2025 | report this review

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Great onboarding set up support

Service

Quality

Value

Jordan was extremely patient and very helpful in helping us navigate and set up the system properly

Rafik Adam - 24/03/2025 | report this review

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Thank you Zoe Tugwell

Service

Quality

Value

Had an onboarding call Zoe who was very clear and concise making it very easy to understand and retain. Thank you so much Zoe

4P Leisure Ltd - 24/03/2025 | report this review

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Thanks so much Adrian

Service

Quality

Value

Adrian Krasa was extremely polite and professional. He guided me through Bright Safe without rushing and was patient with my 101 questions!

Donna Nicholas - 24/03/2025 | report this review

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Excellent Service and Support

Service

Quality

Value

Holly Wadsworth was very friendly and polite. She was very knowledgeable, and solved all my queries. I had not problem in contacting her.

Carmel Williamson - 24/03/2025 | report this review

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Thank you, Adrian!

Service

Quality

Value

Adrian is super - helped us understanding how to operate different systems in BrightHR, and answered all of our questions very professionally. Thank you!

Cristina Goga - 21/03/2025 | report this review

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Bright HR

Service

Quality

Value

Thanks to Alice Hackney for taking me around the BrightHR website and showing me all its applications.

Anthony Peach - 21/03/2025 | report this review

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Great Training

Service

Quality

Value

Thanks to Matthew Hill for a detailed overview and training session. BrightHR and BrightSafe are simple to use, well laid out and very detailed. The online guides and training are also a great resource.

Patrick Garry - 20/03/2025 | report this review

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Exceptional support

Service

Quality

Value

I had great service with Navada from the customer service team, he was quick to understand the reason for call ,professional, and incredibly helpful. What impressed me most was his willingness to take the extra step always making sure i understood what was being explained. Highly recommend!

D. Patel - 20/03/2025 | report this review

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Bright HR

Service

Quality

Value

Thanks Alice for showing me Bright HR, you were very helpful and clear in your explanations.

Caroline D - 20/03/2025 | report this review

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Helpful

Service

Quality

Value

Thank you for showing me the system today Alice. You have a sound knowledge of the system and are very patient.,

Ross H - 20/03/2025 | report this review

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BrightHR Training

Service

Quality

Value

Great first training course on how to use BrightHR system - Holly was so friendly and knowledgeable and explained it all so clearly - well recommended

Sarah Maddox - 20/03/2025 | report this review

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Thank you Joy

Service

Quality

Value

I spoke with Joy - 1st Line Service Desk Analyst and she was really helpful and informative. Thank you.

Lianne Dixon-Jones - 19/03/2025 | report this review

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Adrian Krasa

Service

Quality

Value

Adrian was very friendly, helpful and most importantly patient with us. This was our first Teams call with Bright HR and it was an extremely positive and productive call.

Alison Griffin - 18/03/2025 | report this review

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Tutorial

Service

Quality

Value

I had an online training session today. Alice was very patience & expertly explained how to use the portal & showing me all the benefits. Alice is a lovely person & I will not hesitate to contact her when I have any questions. Thank you Alice.

Natalie Smith - 14/03/2025 | report this review

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Intro to Bright Safe

Service

Quality

Value

Matthew Hill was so helpful with showing us the ropes of the Bright Safe system. He made everything so clear and we are so grateful for his help!

Sophie Meeke - 13/03/2025 | report this review

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Many thanks!

Service

Quality

Value

Navada from service team did an excellent job at guiding me and providing his expertise to assist my understanding of my staffs annual leave calculations

Hiral Pretal - 13/03/2025 | report this review

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Excellant Customer Service

Service

Quality

Value

Chantelle - guided me through updates and addressed employee queries politely and professionally.

Amanda Shenton - 12/03/2025 | report this review

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Introduction

Service

Quality

Value

Alice Hackney was great - got a pre call to make sure I was able to join effectively before our planned meeting and throughout the meeting I felt at ease and very comfortable and totally reassured that support will always be available

Glenn Clark-Lee - 12/03/2025 | report this review

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Online Training for Blip with Matthew Hill

Service

Quality

Value

We booked a training course today to find out more about using the Blip App for Staff to clock in and out with, Matthew Hill showed us all around the site and the reports etc that we could do and was very helpful and informative, thank you Matthew we will be using this Blip app very soon

monica spencer - 11/03/2025 | report this review

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Really Understanding and patient!!

Service

Quality

Value

I spoke with Justin Smith over the phone as I was having issues with not receiving my reset password link, he calmly and very patiently guided me through each step explaining where and how to complete each of the steps as I had tried just clicking reset password and no email was being sent. He was amazing.

Lucy Hinds - 10/03/2025 | report this review

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Thank you Kirsty!

Service

Quality

Value

Thank you Kirsty for talking me through how to change the set work patterns, you explained clearly and helped me achieve exactly what I needed.

Cat Baker - 07/03/2025 | report this review

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Helpful and informative

Service

Quality

Value

I spoke with Paige Heyward to begin our journey with BrightSafe. I'm not the fastest to learn when it comes to computer software. However, Paige talked me through how to log on and has booked some more training for me. Crucially, she showed me where to find risk assessment templates which I was in urgent need of. Overall, excellent customer service!

Nigel Lucas - 06/03/2025 | report this review

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thank for support

Service

Quality

Value

Nevada from tech support did an excellent job supporting me get my employees onto Bright Safe HR. He is well versed in his area and explained clear understanding of the system

Sherly G - 06/03/2025 | report this review

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So helpful!

Service

Quality

Value

Chloe Jones was extremely helpful when having issues about the blip app! Very knowledgeable and professional.

Jacob Pajecs - 04/03/2025 | report this review

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Brilliant customer support

Service

Quality

Value

Just brilliant customer support today from Chloe. Showed patience, understanding and was super responsive, all while resolving my issues.

Ross Dyke - 04/03/2025 | report this review

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Makes hard work look easy

Service

Quality

Value

I have been struggling with changing my staffs contract details for days, that was until Nevada took me through the entire process in mere minutes, I am so grateful

Careagh O - 04/03/2025 | report this review

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Great customer service!

Service

Quality

Value

Great customer service from Joy (Senior, 1st Line Service Desk Analyst). My issue with BrightHR was very quickly resolved. Thank you!

Martyna T - 04/03/2025 | report this review

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BrightHR Tech support query

Service

Quality

Value

We had a user locked out of his employee account on BrightHR. Quick chat exchange with Ellie and the user account was unlocked and an email sent to the user to access his account. All very quick and simple. Thank you.

Stuart S - 03/03/2025 | report this review

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Bright HR

Service

Quality

Value

Thanks so much Connor Moss for showing me the Bright HR system, it was well explained and I feel more confident to start utilising this system now. The system looks very user friendly and will help our team in the long term

Kerry Martin - 03/03/2025 | report this review

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Very helpful and knowledgable

Service

Quality

Value

as a new user converted from Simplify this team helped a great deal. very quick and with a great understandaning of Brighr HR saving a lot of time. thanks to Eve

David Manion - 03/03/2025 | report this review

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Excellent Customer Service

Service

Quality

Value

Very responsive. Kirsty was incredibly helpful during our data migration and account set-up. A pleasure to work with.

Richard Hollingsworth - 28/02/2025 | report this review

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thankyou eve chapman

Service

Quality

Value

Big thank you to Eve Chapman who was very helpful and dealt with my query quickly and efficiently - great service

lorraine richardson - 28/02/2025 | report this review

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Quick and easy support

Service

Quality

Value

Simple query which was dealt with efficiently and quickly. Thank you Eve Chapman for the help

Neal Whitfield - 27/02/2025 | report this review

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Chantelle is great

Service

Quality

Value

Chantelle provided efficient and friendly support to me with my Q about the platform. Thank you!

Philippa Grogan - 27/02/2025 | report this review

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Help with BR Safe

Service

Quality

Value

Thank you Eve Chapman for your help today with Bright Safe

Michelle Boddy - 27/02/2025 | report this review

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Bright Safe Familarisation

Service

Quality

Value

Connor Moss was amazing, was really clear and extremely helpful!

Sarah Mellows - 26/02/2025 | report this review

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Many thanks to Kirsty in Brights Data Entry Team

Service

Quality

Value

Many thanks to Kirsty in Brights Data Entry Team, she has been an absolute pleasure to work with and has been so knowledgeable and patient with our organisation during the data migration and onboarding process to BrightHR platform. Even now when we reach out for assistance she has always been responsive and helpful! Thank you Kirsty and the team for all of your hard work.

Amy Murray - 25/02/2025 | report this review

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Always a great experience

Service

Quality

Value

I called with a query regarding a contractual change to hours and was assisted by Kirsty Ambrose. Kirsty was wonderful and guided me through the process quickly and easily using language I could understand. It's always a pleasure calling BrightHR.

Sue Cutlan - 25/02/2025 | report this review

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Help on hand

Service

Quality

Value

Tom has been so helpful on the live chat helping me with various queries. Thanks Tom

Jo Pagdin - 24/02/2025 | report this review

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Very Helpful

Service

Quality

Value

I was assisted by Eve Chapman today, very professional and swift in her response, fantastic.

Jonny Green - 24/02/2025 | report this review

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A Wonderful Experience

Service

Quality

Value

I have recently joined Bright HR & i can honestly say the three people I have delt with Lee, Aron & most recently Paige Haywood have made this process so smooth & easy, their prompt response, clear explinations, understanding of my needs has been fantastic. They have highlighted how important their customers are to them, this to me is what Customer Care is all about, you dont get this very often, so its important to acknowledge it when you do. Thank you

Dick Walsh - 23/02/2025 | report this review

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Issue resolved quickly

Service

Quality

Value

My issue regarded staff members viewing their team's absence on the calendar. I thought it may be a settings issue but couldn't quite resolve it myself. Support member, Tom Tierney quickly identified the issue and pointed me to the correct setting which resolved the problem.

Deborah Bird - 21/02/2025 | report this review

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Great Customer Support

Service

Quality

Value

Matthew Hill introduced us to the system via Teams and provided us with a great insight into what Bright HR can do. His professional and informative demo will enable us to get up and running in no time.

Veronica Smith - 21/02/2025 | report this review

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excellent service by Halle Irvine (Bright Hr)

Service

Quality

Value

absolutely brilliant service by Halle Irvine. She did explain everything in detail.

Raj Brahmbhatt - 20/02/2025 | report this review

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Fast response to Query

Service

Quality

Value

Thank you Ellie from the Live Chat team for giving me a prompt answer to my query

Tracey Gee - 20/02/2025 | report this review

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Many Thanks to Gabriele Phelan!

Service

Quality

Value

Excellent and swift technical support from Gabriele. My issue was resolved within a few minutes.

Rishi Jagtap - 20/02/2025 | report this review

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Great service

Service

Quality

Value

issues dealt with quicky and explained

Dean Gunn - 19/02/2025 | report this review

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Great Support

Service

Quality

Value

Assuming my issue was a glitch with the app but got quick responses and easy to follow step by step advice from Eve. Thanks for your help!

Hannah Roper - 19/02/2025 | report this review

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Very satisfied

Service

Quality

Value

Stella from the Customer Service was extremely helpful with my questions and concerns.

DANISH KHAN - 19/02/2025 | report this review

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Paige Heywood was very helpful!

Service

Quality

Value

We've been using these guys for a while, their software is super easy to use, prices are reasonable, no complaints. Would recommend. When adding the BrightSafe package to our existing one, Ryan Johnson @ Paige Heywood were super helpful in getting us started.

Luke Stubbings - 18/02/2025 | report this review

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Excellent Support

Service

Quality

Value

Quick response and easy to follow advice from Ellie Metcalf on the online chat. Thanks for your help.

James Hollands Wilkins - 18/02/2025 | report this review

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helpful gentlemen

Service

Quality

Value

Nevada was superb at explaining the awfully daunting processes to Bright profile setups and was more than happy to answer any surrounding questions i had - Great young man

Dior Mcardel - 18/02/2025 | report this review

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Great Service by Matthew

Service

Quality

Value

Today we had a great informative session with Matthew Hill he took his time and went through each element in detail with examples Thank you for the informative session today

Reashma Begum - 17/02/2025 | report this review

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Technical Support

Service

Quality

Value

Eve helped me resolve the issue when the portal from our HR company moved over to Bright HR. I was missing being able to access various areas and Eve successfully added the relevant provisions and instructed me how to get on to the platform.

Karen T - 17/02/2025 | report this review

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mr

Service

Quality

Value

My colleague and I attended a training course this week, run by Connor Moss. The session was extremely helpful, with clear guidelines. BrightHR is a very good platform, and we're very happy with the service provided by the Peninsula team.

Masoud Gerami - 14/02/2025 | report this review

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easy tutorial

Service

Quality

Value

Matthew explained it extremely well and answered all our questions . He even went to find answers on new things we questioned.

david brazier - 14/02/2025 | report this review

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Helpful support

Service

Quality

Value

Had issue using the portal, spoke with Chloe JOnes via live chat, very helpful

Samantha Batch - 14/02/2025 | report this review

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Thank You, Ellie Metcalf!

Service

Quality

Value

Customer service at its finest. Thank you for having the patience to show an old dog new tricks.

Paul Rodley - 14/02/2025 | report this review

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Eve Chapman

Service

Quality

Value

Spoke to Eve at the helpdesk to resolve an issue with an Employee account. She was very helpful and courteous.

Gordon Leslie - 14/02/2025 | report this review

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Great support team

Service

Quality

Value

I have been speaking to Ellie Metcalf on Support Desk and She answered my many questions sincerely. It was really helpful.

JOHN Ahn - 13/02/2025 | report this review

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Tom Tierney was great

Service

Quality

Value

Helpful, straightforward advice, Tom was really helpful.

M Watts - 13/02/2025 | report this review

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Great training

Service

Quality

Value

Adrian Krasa was brilliant!

Sophie Gunn - 13/02/2025 | report this review

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Great Job Connor!

Service

Quality

Value

Very informative training session today with Connor. He gave us total confidence that he will be readily available for any advice required. Excellent first impression! Great job Connor!

Alan McLaughlin - 13/02/2025 | report this review

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Bright HR/Safe

Service

Quality

Value

Bradley Green - Employees had issues uploading certificates. Bradley took the time out to call and go through step by step with ourselves. Thank you for taking the time out and for your help

Tiffany Hanmer - 13/02/2025 | report this review

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Fast and easy help

Service

Quality

Value

I sent an email and was promptly responded to by Navada who gave clear user friendly steps to help me change leave year dates for my staff - Thank you

Hannah L - 13/02/2025 | report this review

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Kirsty

Service

Quality

Value

Kirsty has been very helpful with all my enquiries and also always responded promptly.

Eve Kontos - 12/02/2025 | report this review

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Excellent Support

Service

Quality

Value

I contacted Bright HR due to a technical error that I was having trouble with. Ellie Metcalf helped me with the issue and fixed the problem very quickly.

Chloe Lawrence - 12/02/2025 | report this review

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Really quick assistance

Service

Quality

Value

Bradley was great in solving an issue I had this morning. He was prompt and communicated brilliantlywith us.

Emma P - 12/02/2025 | report this review

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Adding Employee to BrightHR

Service

Quality

Value

Thank you to Chloe today, she was really helpful and answered my query within minutes! So grateful!

Sarah Wheatley - 11/02/2025 | report this review

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BrightHR document query

Service

Quality

Value

Many thanks to Bradley Green for helping me out with a question on how to send a document to all employees and get a read/acceptance receipt. Great service as usual.

Jayne Poole - 10/02/2025 | report this review

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Exceptional Support from BrightHR

Service

Quality

Value

Brilliant service from BrightHR! As a new customer, Sheaney Ltd. found the onboarding process to be a breeze. Special mention goes to Tomas Zhao Do Amaral, who was absolutely stellar in swiftly addressing our initial queries and concerns. His prompt assistance made our transition to the system seamless and hassle-free. BrightHR's user-friendly platform has significantly streamlined our HR processes, making everything much easier to manage.

Brian Cruz - 10/02/2025 | report this review

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Amazing!

Service

Quality

Value

Always super helpful and really fast responses. Special thanks to Eve for helping me today!

Mollie-Anne Hazell - 10/02/2025 | report this review

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Support on BrightHR

Service

Quality

Value

I needed some quick guidance on how to change a direct report on Bright HR and got through to Ellie Metcalfe, after 2 mins it has been resolved. Good quick response

Nick Bevington - 10/02/2025 | report this review

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prompt, helpful response

Service

Quality

Value

Ellie provided quick and satisfactory advice on templates. As a new user I was unsure where they were.

Laura Faulkner - 10/02/2025 | report this review

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Annual leave query

Service

Quality

Value

Many thanks Bradley Green for your concise and helpful guiding of a newcomer to this system.

Keith Harris - 10/02/2025 | report this review

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Excellent Support

Service

Quality

Value

Thank you to Chloe Jones who offered excellent support and advice on issues found using BrightHR. Chloe was prompt to rectify all issues effectively.

Louise Pollock - 07/02/2025 | report this review

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Many thanks technical support

Service

Quality

Value

Great thanks to the whole team and Navada in particular who flawlessly explained the best way to fix the allowance for my employees.

Donna Williams - 07/02/2025 | report this review

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Easy to use and prompt answers

Service

Quality

Value

Asked a question, got an answer also immediately. Great service.

Cathy Rees - 07/02/2025 | report this review

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Thank You Eve Chapman

Service

Quality

Value

Thank you for resolving my query so quickly

Ruth Watts - 06/02/2025 | report this review

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Helpful and Prompt Support

Service

Quality

Value

Thank you to Ellie for your quick support to help me sort an issue, much appreciated! Very impressed by the customer support!

Sarah Noble - 06/02/2025 | report this review

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Fantastic service from Eve!

Service

Quality

Value

Wow, cant believe how quick the reply was and it solved the problem. Thanks so much Eve for your help! Superb!

M. Boyd - 06/02/2025 | report this review

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Training and System Demo/Support

Service

Quality

Value

Had an on line session with Adrian Krasa today. Although our club has had this system for sometime it hasn’t been used to its full capacity. The training was clear, concise and at a pace that was easy to follow. I now have system set up, an understanding on how to navigate and use but also support when required. More confident now moving forward. Thank you ! 👍🏻

Michele Dugdale - 05/02/2025 | report this review

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Online Training

Service

Quality

Value

Great online training with ​​Tomas Zhao Do Amaral today, I am a new user within my company so I have only had basic training until now. Thank you Tomas for today it was very informative and helpful.

Steph S - 05/02/2025 | report this review

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great support team

Service

Quality

Value

Navada was quick and direct with the steps he provided to help me with the portal permissions.

John Masser - 05/02/2025 | report this review

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Difficulty in logging on.

Service

Quality

Value

Eve Chapman was able to get me logged on within minutes. Excellent service thank you.

Simon Chapman - 04/02/2025 | report this review

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Super Helpful

Service

Quality

Value

Chloe was absolutely brilliant, within minutes she was able to answer my question and point me in the right direction.

Mandi Ronald - 04/02/2025 | report this review

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Eve Chapman

Service

Quality

Value

Ver good

J H - 04/02/2025 | report this review

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Excellent Support

Service

Quality

Value

Chloe Jones was incredibly helpful with my query. I truly appreciate her assistance. She is a star!

merve gursoy erduran - 04/02/2025 | report this review

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Simple & Efficient

Service

Quality

Value

Replied straight away with what I would consider to be a straight forward explanatory message.

Andy Watmough - 03/02/2025 | report this review

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Thanks to Adrian Krasa

Service

Quality

Value

Thank you to Adrian Krasa who showed me how to use BrightHR this morning. Very friendly and informative.

Danielle Eagleton - 03/02/2025 | report this review

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Excellent Support from Bradley

Service

Quality

Value

Thank you to Bradley for offering an excellent customer service today. I contacted the team to report an issue my colleague (who was working remotely) was experiencing. Within 5 minutes Bradley had telephoned my colleague, resolved the issue and contacted me to confirm the good news! Awesome

Elena Laird - 31/01/2025 | report this review

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Good advice, got to the issue and solved it very quickly

Service

Quality

Value

Support from Bradley was great, and solved an issue we had been wondering about for ages, thanks!

Aidan Woodburn - 31/01/2025 | report this review

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Help with changing employee email address

Service

Quality

Value

I spoke to Chantelle at BrightHR as an employee had a problem with the email attached to her account and we couldn't change it to a different one. Chantelle was very helpful and fixed the problem immediately. Very pleased with the service I received.

Amanda Connelly - 31/01/2025 | report this review

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Easy to get support on Chat and sound advice

Service

Quality

Value

Chloe Jones assisted us today, the Chat Bot couldn't help and it quickly passed me over to Chloe, within 5 minutes she had quickly answered the query and stayed on chat while we implemented the resolution. She understood the issue immediately, helped us through the solution and was very responsive on the chat. A breath of fresh air when compared to some online chat helpdesks. Thanks Chloe.

Colin Griffiths - 30/01/2025 | report this review

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Prompt, friendly & efficient service from the Support chat

Service

Quality

Value

I had a query today that was all sorted super quickly and efficiently by Chloe J on the support chat. For me, being able to access the chat and get support without having to pick up the phone is a great benefit. And Chloe's helpful & friendly manner made it all the better.

Sally Williams - 30/01/2025 | report this review

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Connor Moss - on boarding

Service

Quality

Value

Connor provided a very good session regarding on boarding....very patient, polite and understanding. great guy 👍

Mike Spink - 29/01/2025 | report this review

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prompt service

Service

Quality

Value

Ellie Metcalf- very prompt support from Ellie unfortunately they couldn't resolve my issue but they let me know what to do

Dawn Diamond - 29/01/2025 | report this review

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Great help

Service

Quality

Value

Chloe Jones helped me today on live chat. She gave me the answers I needed clearly, sent me links to help with my queries, and even set me up an on-boarding meeting for some extra help :-)

Jodi Bromley - 28/01/2025 | report this review

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Excellent Technical Support

Service

Quality

Value

I received excellent technical assistance yesterday and today from Justin Smith, he responded to my query within hours and efficiently resolved the issues.

Carol Smith - 28/01/2025 | report this review

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Toil Approval Support

Service

Quality

Value

The assistance that I received today from Eve Chapman was polite and efficient, and we got the problem sorted quickly. Thankyou.

Alison Lodge - 28/01/2025 | report this review

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Thank you Eve

Service

Quality

Value

Issue sorted promptly - much appreciated.

Zoe C - 27/01/2025 | report this review

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Fantastic Support

Service

Quality

Value

Dealt with Adil today, couldn't have been more helpful. Extremely professional company to deal with.

Karl Craig - 27/01/2025 | report this review

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Great support

Service

Quality

Value

Once I'd managed to get in contact with the right team, the support was brilliant! I know who to call next time.

P C - 24/01/2025 | report this review

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Thank you Gabriele

Service

Quality

Value

I have been corresponding with Gabriele who has been most helpful in my queries. Thank you again.

Tracy S - 24/01/2025 | report this review

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Eve Chapman was amazing at sorting out our company dashboard.

Service

Quality

Value

Eve Chapman was amazing at sorting out our company dashboard. I couldn't find the Praise function and Eve was brilliant at sorting this so swiftly.

Lorretta Coulson - 24/01/2025 | report this review

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Adil Najeeb

Service

Quality

Value

found to be very helpful with support on BrightHR portal. He spent over 15 mins going through with me.

Purnima Mohanlal - 23/01/2025 | report this review

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Bright HR Software

Service

Quality

Value

I had a teams call with Adrian Krasa this morning to show how the software worked. Adrian was excellent and clear and gave a great insight to the capabilities of the program.

Neil Park - 23/01/2025 | report this review

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Eve Chapman

Service

Quality

Value

Great help today thank you

Jo Tricker - 23/01/2025 | report this review

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Eve Chapman

Service

Quality

Value

Thanks you for your help today.

Vicky Singleton - 23/01/2025 | report this review

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Great support team

Service

Quality

Value

I had an issue with the rotas for a while but the help i received from the support team quickly showed me how easy the system is when you approach it right

Arshi Cam - 23/01/2025 | report this review

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Admin question

Service

Quality

Value

Eve Chapman was polite and efficient at dealing with my enquiry today

Matthew Smith - 23/01/2025 | report this review

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Great service!

Service

Quality

Value

We moved from HR Toolkit to Bright HR and we have been very impressed so far!

Richard Page - 23/01/2025 | report this review

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Thanks Chloe Jones!

Service

Quality

Value

Thank you Chloe for your quick and knowledgable answer to my query. Excellent customer service! :)

Lucy Kanakri - 22/01/2025 | report this review

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Thank you Eve Chapman

Service

Quality

Value

Eve was very helpful in assisting me with locating a specific training on BrighHR. Helpful and knowledgable.

Jennifer Ash - 22/01/2025 | report this review

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Great service and speed

Service

Quality

Value

Thank you Stella for your support today. Great service and quick to resolve the issue

Allison Calvert - 21/01/2025 | report this review

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Thank you, Eve Chapman.

Service

Quality

Value

I had an issue with accessing some parts of the app and couldn't find a solution. Eve helped me troubleshoot the issue and gain the access I needed within minutes. Thank you so much for your assistance.

Amir Karim - 21/01/2025 | report this review

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Excellent Support Stella

Service

Quality

Value

I wanted to take a moment to express my gratitude for your tremendous help and support. Your explanation was truly remarkable, and I appreciate the effort you put into assisting me

Jennifer Naboya - 21/01/2025 | report this review

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Very efficient experience

Service

Quality

Value

Contacted the Support Team for assistance with the system as a first time admin user. Chantelle was extremely professional and helpful. Pleasure to speak to, thank you Chantelle

Natalie Turner - 21/01/2025 | report this review

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Support - Eve

Service

Quality

Value

Quick and sufficient

Marguerite Parrott - 21/01/2025 | report this review

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Great service

Service

Quality

Value

Great speedy service, Eve was super helpful.

Gemma Knowles - 21/01/2025 | report this review

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Great Support

Service

Quality

Value

Chantelle understood very quickly what the problem was and provided a quick solution - most pleasant and supportive

Dennis Lax - 21/01/2025 | report this review

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Excellent Support Jordan

Service

Quality

Value

Jordan was extremely patient in resolving my query. Excellent support and customer service.

Lisa Phillips - 20/01/2025 | report this review

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Bradley Green

Service

Quality

Value

What a brilliant member of staff, he is an absolute credit to your business.

Waval Woodhouse - 20/01/2025 | report this review

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Ord Arms Hotel

Service

Quality

Value

We had a HR Tutorial with Lachlan Thorn, which was fabulous. Very clear, easy to understand and very understanding with my lack of tech knowledge. Calm and steady wins the day. Thank you

Deb Wilson - 20/01/2025 | report this review

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​​​​Lachlan's Support

Service

Quality

Value

Thank you for your time today Lachlan, your instruction has been a huge help for us to understand and navigate the platform.

Helen Smith - 20/01/2025 | report this review

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Eve was helpful

Service

Quality

Value

I contacted Eve on the Chat help service and she helped me to input a new employee contract (fixed term) and explained about how to input the correct holiday allowances. Sometimes the Q&A tabs just don't have the subjects you need.

Nicki Wrighton - 20/01/2025 | report this review

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Starting out

Service

Quality

Value

The Federation are just starting working with BrightHr but I've been impressed by their support and patience, especially Carmen and Paige. I'm sure we will have a good working relationship

Sam Hall - 18/01/2025 | report this review

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Navada supported excellently

Service

Quality

Value

Navada did an outstanding job at helping me with carrying over annual leave from the previous year. He maintained a warm yet professional manner for the entirety of the call despite me being quite the headache at times.

Begona S - 17/01/2025 | report this review

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Support team are spectacular

Service

Quality

Value

I had several profiles that I had no clue what the issue was and so after a long and stressful attempt to fix it i called the helpdesk and Nevada, took one look at each of the profiles and immediately was able to identify both the issue and the solution. I am very grateful!

Daniella Marie -Jones - 17/01/2025 | report this review

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Well Done Holly

Service

Quality

Value

Had our meeting with Holly Wadsworth today we had great service from her and she explained everything very well

James Ross - 17/01/2025 | report this review

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Training Session

Service

Quality

Value

Just completed a pre booked training session via Teams, very helpful, easy with sharing screens and using the portal. Holly Wadsworth great presenter and delivered a great training session.

Dale F - 17/01/2025 | report this review

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Fast, friendly, efficient

Service

Quality

Value

I had a question about how to record seasonal contracts in BrightHR. The bot gave up very quickly and Tom T took over. His advice was clearly given, and he suggested a route that I would never have thought of. Excellent services, with a friendly manner. 10/10

Karen Turner - 17/01/2025 | report this review

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Super Stella

Service

Quality

Value

Super helpful support from Stella on the support team when I emailed with a issue, quick and easy :)

Beth Watson - 17/01/2025 | report this review

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Nevada always excels

Service

Quality

Value

I was completely lost trying to figure out what had happened to several of my employees allowance and i called for some help, Nevada took one look and identified both the problem and the solution. Absolute star!

D Jones - 16/01/2025 | report this review

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Tom help bright HR

Service

Quality

Value

Fab service very knowledgeable - wonderful

sarah Pryor - 16/01/2025 | report this review

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Super service Kirsty Ambrose

Service

Quality

Value

Implementation, communication and follow through through first class.

Helen Duncan - 16/01/2025 | report this review

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Thank you ​​​​Lachlan Thorn

Service

Quality

Value

We just had a great set up call with ​​​​Lachlan Thorn. They were fantastic, kind, efficient and so helpful in getting us going.

Juliana Bearse - 15/01/2025 | report this review

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Chloe Jones 5/5

Service

Quality

Value

The auto chat bot was a little annoying but when I got through to Chloe she was able to resolve the issue we were facing in just a couple of messages to avoid any big delays in our day.

Tom Pawley - 15/01/2025 | report this review

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Thank you Chloe

Service

Quality

Value

Thank you so much Chloe from one Chloe to another for helping me to setup two new candidates on our system. It is very much appreciated. Keep up the good work! Your amazing!

Chloe Cooper - 15/01/2025 | report this review

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Thank you Eve!

Service

Quality

Value

We were having difficultly with making contract changes on the BrightHR website, Eve Chapman provided fast online support with clear instructions on how to resolve our issues. Great service, thank you again Eve!

Poppy K - 15/01/2025 | report this review

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Quick and easy support

Service

Quality

Value

Quick and easy support from Chloe Jones today, thank you. Clear guidance and instructions to make quick changes to suit our needs.

Danielle Collins - 15/01/2025 | report this review

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Great online support

Service

Quality

Value

Tom Tierney went above and beyond with his calm patient advice today. And quickly spotted my own error politely! A simple thing so easily missed caused a lot of issues until his eagle eyes spotted the error of my ways thank you so much.

Angela Bell - 14/01/2025 | report this review

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Fast and helpful

Service

Quality

Value

Eve Chapman answered my query very quickly and allowed me to continue with the task i had issues with. Many thanks Eve!

Caren Ware - 14/01/2025 | report this review

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1-to-1 Activation Phone Call with Leigh Dignan

Service

Quality

Value

Thank you Leigh for a well informed activation call - loving all my onboarding meetings, very swiftly and smoothly booked. So far, super impressed with those I've dealt with on the BrightHR team - looking forward to rolling this out to my team and utilising BrightHR. As an SME I can already see the difference these services will make.

Zoe Harris - 14/01/2025 | report this review

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Wonderful Service

Service

Quality

Value

Thank you so much to Chloe Jones and Eve Chapman. Especially Chloe who took the time to walk through a repeated issue with me and find a way to solve my issue. The service was promt and efficient. Very happy with it!

Daiana Balazs - 14/01/2025 | report this review

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Melissa Shaw in the payments team

Service

Quality

Value

I cannot thank Melissa Shaw (in the payments team) enough for her incredible help in sorting out an issue that I’ve been struggling with since October. After going around in circles for months, she resolved everything in a single phone call! Melissa was spot on and demonstrated an impressive understanding of the situation. She clearly knew exactly what she was doing. Not only did she solve the problem quickly, but she also kept me updated on every step of the process, ensuring I knew exactly what was happening. Her professionalism and efficiency were truly remarkable. Thank you, Melissa, for saving me from all the hassle and making this experience so much smoother. Your exceptional customer service deserves all the recognition—you're a star!

Sara Hussein - 14/01/2025 | report this review

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Great Service

Service

Quality

Value

I used the web chat and was passed to Ellie Metcalf. She was efficient and helpful and solved my query promptly. Great service. Thank you.

Ellie Tarbox - 14/01/2025 | report this review

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Thank you Eve Chapman

Service

Quality

Value

I was having difficulties accessing Bright Hr and Blip. Eve was great she resolved the issue so quickly which meant my staff could sign out at the end of the day. Exceptional service as always

Lisa Hitchins - 13/01/2025 | report this review

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Fantastic quick service

Service

Quality

Value

Chloe Jones was brilliant today. Really professional and helpful. Fast response to my question. Thank you to her and everyone at Bright HR.

Keith Anderson - 13/01/2025 | report this review

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Prompt and helpful service

Service

Quality

Value

Chloe Jones was very helpful today and provided very quick and clear guidance. Recommended. Thank you Chloe!

vicky rawley - 13/01/2025 | report this review

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Quick Service with technical issues

Service

Quality

Value

Eve Chapman understands the issue and resolves quicky with the reason of arising an issue. Truly helpful.

Antonina Vaklinova - 13/01/2025 | report this review

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Great help with software issue

Service

Quality

Value

Eve Chapman was a great help in resolving my issue in such a short space of time. Great service.

Nikki Hulme - 10/01/2025 | report this review

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Huge thanks to Paige

Service

Quality

Value

Paige gave a great overview of Brighthr and made sure we knew we were supported fully. She also explained all the extra benefits we get with the system which our team are looking forward to taking advantage of

Amanda Magee - 10/01/2025 | report this review

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Issue with working entitlement

Service

Quality

Value

Had a problem with changing deducted from entitlement to not deducted from entitlement. I joined the live chat and Eve Chapman explain very clearly and how to fix the problem. Thank you.

Tom Lewis - 10/01/2025 | report this review

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Settings help

Service

Quality

Value

I had a issue with location that i had missed setting up and Eve Chapman talked me through this, really appreciate the help and support for sorting what turned out to be a simple issue lol

Emma Nichols - 10/01/2025 | report this review

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Great service from Ellie Metcalf

Service

Quality

Value

Great service and clear help from Ellie Metcalf. Solved my query promptly. Thank you!

Evie T - 10/01/2025 | report this review

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brilliant service

Service

Quality

Value

Tom Tierney was very helpful and patient as i didnt really read what he was telling me! but i got there in the end!

Sam Nuzzo - 09/01/2025 | report this review

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Ellie & Working Time Pattern

Service

Quality

Value

Ellie Metcalf assisted with a working time pattern query. Even though the answer to my question was no Ellie advised an alternative solution. I'm not 100% sure as yet if the query has been full resolved until I enter further details on the system.

Julie Frazer - 09/01/2025 | report this review

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Excellent support

Service

Quality

Value

Cameron was able to sort my problem quickly.

Charlotte Downs - 09/01/2025 | report this review

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very helpful

Service

Quality

Value

Had an issue adding a new employee and Ellie solved it for me in just a few minutes via live chat.

Tom Newcombe - 08/01/2025 | report this review

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Stella was great!

Service

Quality

Value

Just had a very helpful and informative call with Stella from BrightHR support. She resolved my issue and took the time to explain what the error was and how to resolve future issues! Great support, thank you Stella!

Tracy McMahon - 08/01/2025 | report this review

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First Class Client Support

Service

Quality

Value

We are a very small business (five employees) and since using BrightHR our HR processes have become much more efficient. The performance tracking tool is excellent and customer service is awesome. Well worth the investment.

Neil FULLBROOK - 08/01/2025 | report this review

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Thank you, Eve Chapman

Service

Quality

Value

I had an enquiry where one of my colleagues was unable to view an employee profile and Eve was able to solve this quickly and efficiently! Thank you

Theresa Knowles - 08/01/2025 | report this review

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Support was amazing.

Service

Quality

Value

Nevaeda is a star! He waited with me to make sure i was confident with the changes i made and explained everything in a clear and understandable manner

T Morris - 08/01/2025 | report this review

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BrightHR - Ellie Metcalf

Service

Quality

Value

Ellie responded quickly and efficiently.

Jenny Reed - 08/01/2025 | report this review

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Quick support

Service

Quality

Value

Ellie Metcalf was able to walk me through what I needed to do quickly which saved me a lot of time. Thanks Ellie :)

A R - 08/01/2025 | report this review

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Great Service from Ellie Metcalf

Service

Quality

Value

After I waited for the Bot and eventually the BOT gave up and Ellie took over she was excellent! My questions were answered immediately, clearly and without any fuss, with a very pleasant manner. My only negative comment is - ditch the Bot! and now I don't know my password.. All more time for me and I am busy lady...

Jane Thompson - 08/01/2025 | report this review

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Eve Chapman

Service

Quality

Value

Eve is very friendly and helpful:)

Jennie W - 08/01/2025 | report this review

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Great service from Eve Chapman

Service

Quality

Value

I contacted, Bright Safe to ask if there was any way to be notified when employees have completed courses on the app. Eve was very polite and very quick with the response. First class service!

Andrew Cutler - 07/01/2025 | report this review

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Great service

Service

Quality

Value

Thanks Connor for showing us the great benefits of Bright HR, and how easy it is to use.

Diane Buchan - 07/01/2025 | report this review

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Chat Online

Service

Quality

Value

Raised question via ChatOnline and Eve Chapman provided me with the perfect answer, first time. Excellent service and the response was swift and complete - high confidence in BrightHR Support. Thank you.

Richard Glover - 07/01/2025 | report this review

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Ellie Metcalf

Service

Quality

Value

Ellie was very helpful and concise when I contacted Bright's Live Chat team. Would use again.

Kelly Rose - 07/01/2025 | report this review

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Very Helpful

Service

Quality

Value

Stella stayed on the line with me and ensured everything had been completed correctly and my query was resolved.

Tom Walter - 07/01/2025 | report this review

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THE BEST EVER customer service

Service

Quality

Value

These guys are brilliant! Chloe Jones was really helpful, getting to the point and actually helping, not trying to up sell me anything. Very quick and very professional, so great to have Bright HR in my life!!!

Amy McNeil - 07/01/2025 | report this review

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Set Up Help

Service

Quality

Value

Having had some problems setting up Bright HR, I used the chat facility and had great help from Eve Chapman.. she gave me ways to work around the issues I had, so great customer service Eve!

Jan Briggs - 06/01/2025 | report this review

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Questions answered

Service

Quality

Value

Prompt and helpful answers from Chloe, looking forward to using BrightHR this year!

Sally Lewis - 06/01/2025 | report this review

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Helpful and quick response

Service

Quality

Value

Ellie Metcalf answered 3 questions I had very quickly and efficiently. Great service.

Natalie Fox - 06/01/2025 | report this review

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Slick Operation

Service

Quality

Value

Great setup, had a welcome call and booked in for a training session. Its a well run organisation to back up the excellent product. its exactly what weve needed.

Craig MCCORMICK - 06/01/2025 | report this review

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Bright HR Support

Service

Quality

Value

I have been using the online chat, after a couple of question, I got put through to Eve Chapman. The support she gave was excellent, solved both my issues, and she was patient, helpful and very knowledgeable - would highly recommend. Normally hate online but this was amazing and worked really well. - thank you Eve

sarah Pryor - 06/01/2025 | report this review

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Connor Moss - great customer service

Service

Quality

Value

I had a Teams call with Connor Moss who took me through the BrightHR system as a new user. I shared my screen whilst we went through the training. Connor was patient with my questions, friendly, polite, supportive, and was able to provide all the information I needed. Connor followed up with an email with his contact details and links to other resources. We are a retail organisation and, unfortunately, at present, the system does not do everything we need, however, I am hopeful with providing constant feedback, BrightHR will develop the system to meet our needs. My ratings are purely based on my experience with Connor and not the HR system.

Dionne Bennett - 06/01/2025 | report this review

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Holly Bergin-Wadsworth - Great Customer Service!

Service

Quality

Value

Holly Bergin-Wadsworth - great customer service! I had a Teams meeting with Holly this morning regards onboarding to the Bright HR web-site / portal. She was very friendly and knowledgeable. She spent well over a hour explaining and demonstrating the system. Very good presenting and happy to go over things I wasn't sure about. Thanks Holly.

Carl Goodman - 03/01/2025 | report this review

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Great support

Service

Quality

Value

I was struggling to fix several contracts following the allowance reset however Navada patiently went through each profile until i was confident with the setups.. amazing staff !

T Dooley - 03/01/2025 | report this review

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First time user

Service

Quality

Value

Teams meeting was really helpful and friendly. Explained everything I needed to get started with Bright safe. Also made it seem very easy to use

Martin Loonan - 03/01/2025 | report this review

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Efficient Service

Service

Quality

Value

Ellie Metcalfe efficiently & clearly answered my query today - great service !

Sarah Orton - 03/01/2025 | report this review

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Great Service

Service

Quality

Value

Eve Chaman was super helpful and solved my Bright HR query quickly :)

Stuart Walsh - 03/01/2025 | report this review

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Excellent service provided by Tom Tierney

Service

Quality

Value

I needed help setting up our company's account and had numerous small questions along the way. Tom patiently answered each one and provided assistance with the utmost professionalism. Thank you so much, Tom!

Antonina Vaklinova - 03/01/2025 | report this review

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Eve is super efficient and friendly!!!

Service

Quality

Value

I am a current customer with them and I do need to contact them very frequently. I would like to shout out to Chloe and Eve, they are really friendly, professional and efficient!!! However TOM is not up to standard, I hope the company can provide him some more intensive and professional training, as I have encountered him few times and he did not help me out even for ONE TIME. Thank you for Chloe and Eve's assistance. And I truly wish you guys a Happy New Year:)

Jan Wu - 03/01/2025 | report this review

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Many Thanks Ellie Metcalfe

Service

Quality

Value

Many thanks for your excellent customer service which resolved my issue quickly and efficiently.

Michelle Bardsley - 03/01/2025 | report this review

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Great service, quick as always

Service

Quality

Value

Ellie was really helpful and sorted the issue straight away. Very quick as always to get things resolved.

Anne-Marie Paskins - 03/01/2025 | report this review

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Excellent support

Service

Quality

Value

Thank you to Darren who talked me through a BrightHR query patiently and clearly. It was resolved within minutes. Much appreciated.

Katy Oxborow - 02/01/2025 | report this review

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Great Support

Service

Quality

Value

Bradley Green provided exceptional service in resolving our issue. He arranged a video call, shared the screen, and demonstrated the solution practically, guiding us step by step to successfully recreate the employee profile. Truly outstanding support!

Fatema Zohara - 02/01/2025 | report this review

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Efficient service as always

Service

Quality

Value

Today I received great service from Eve Chapman. Fast and efficient advice just like we were promised. Thanks again!

Rachel Gordge - 02/01/2025 | report this review

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I can BrightHR now!

Service

Quality

Value

Nevada took his time explaining the process of changing worker contracts and now i can do it with my eyes closed (almost) i am very grateful for that, thank you!

Denise H - 02/01/2025 | report this review

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Very helpful information

Service

Quality

Value

Eve Chapman was very helpful and gave me quick, useful information even though the function I needed wasn't possible. I gave feedback on the site so hopefully it may be possible in the future.

Natalie Fox - 02/01/2025 | report this review

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Great support

Service

Quality

Value

Thank you so much for your support. Kirsty Ambrose was very helpful and answered all my questions sufficiently.

evie hayes - 02/01/2025 | report this review

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Eve was very helpful

Service

Quality

Value

Reached out for support via the BrightHR online chat and had my issue sorted very quickly and easily by Eve.

Angelina Krawiec - 02/01/2025 | report this review

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Really Helpful

Service

Quality

Value

I reached out to Bright HR help chat regarding quite a few queries I had. Chloe Jones was able to answer all the questions I had quickly and simply. Thanks so much for your help!

Rebecca Smith - 31/12/2024 | report this review

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Onboarding Support

Service

Quality

Value

Ellie Metcalf was very helpful today with an issue I was having trouble resolving, very quick responses and knew the answer straight away :)

Sophie Jones - 27/12/2024 | report this review

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Helpful and efficient

Service

Quality

Value

I had an onboarding session with Connor Moss today regarding some rather tricky issues I was struggling to set up our organization on this platform. He was really helpful, patient and efficient and helped me resolve the challenges we were having with the platform by the end of the call. Thanks for your time Connor!

Olivia W - 23/12/2024 | report this review

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Many Thanks Leigh Dignan

Service

Quality

Value

Thanks for the "Welcome Call" it was very clear and concise, and Leigh was able to answer all of the questions that I had.

Luke Haley - 23/12/2024 | report this review

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Question answered Promptly and Efficiently

Service

Quality

Value

Eve Chapman assisted me today with a query regarding staff holiday entitlements - she was able to understand my issue, provide guidance and direction to solve the problem in a prompt manner. Thank you Eve!

Tim Wilson - 20/12/2024 | report this review

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BrightHR/Safe

Service

Quality

Value

Big thanks for Lachlan Thorn for the online trainnig sessions. So helpful and knowledgeable!

Finn Devereux - 19/12/2024 | report this review

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Great start with Bright

Service

Quality

Value

Navada did an amazing job at walking me through some of the important things i needed help with setting up before going live. a very cool calm and collected young man

Alma Vicicha - 19/12/2024 | report this review

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Technical Support

Service

Quality

Value

Thank you Chantelle for your support!

Sara Caleo - 19/12/2024 | report this review

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Excellent service

Service

Quality

Value

I was so impressed with the speedy and efficient service I received! Chantelle solved my query in just minutes, making the whole experience seamless and stress-free. Thank you for such excellent customer care!

Natalie Simmons - 19/12/2024 | report this review

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really helpful

Service

Quality

Value

Ellie Metcalf was patient and helpful. An asset to Bright :)

Elizabeth Crawforth - 19/12/2024 | report this review

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great service

Service

Quality

Value

Lachlan took me through the platform effortlessly. Very smooth experience

Ryan Bissett - 19/12/2024 | report this review

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Ellie Metcalf

Service

Quality

Value

Great service, very helpful agent, cheers.

Ford Maynard - 19/12/2024 | report this review

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Great service

Service

Quality

Value

I spoke with Eve Chapman today as I had an issue completing a task on the system, Eve really quickly worked out what the problem was and gave me the solution in minutes - just what I needed. Great customer service!

Karen Purnell - 18/12/2024 | report this review

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Thanks

Service

Quality

Value

Thank you Ellie Metcalf for your help! Greatly appreciated!

Florie Pugin - 18/12/2024 | report this review

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Navada was very helpful

Service

Quality

Value

Navada showed me clearly how to use the document system on Brighthr. It is much better than at fist glance. Much appreciated!

Cossy Mar - 18/12/2024 | report this review

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Excellent Customer Service

Service

Quality

Value

I had trouble resetting my password, I contacted the helpdesk and Ellie Metcalf got me through the process quickly and pleasantly! :)

rob west - 18/12/2024 | report this review

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BrightHR Onboarding

Service

Quality

Value

I had my onboarding session with ​​​​Lachlan Thorn today. Lachlan made sure to go through everything in detail and answer any questions I had before moving on. We are hopefully moving across to BrightHR soon from a different system, so Lachlan made sure that I knew where everything was and that I could use the BrightHR system efficiently.

Kelsey Smith - 18/12/2024 | report this review

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Very helpful and knowledgeable

Service

Quality

Value

I had a technical query and Ellie Metcalf on the online chat was able to answer my queries concisely and very competently

Natasha Wilton - 18/12/2024 | report this review

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Quick Response

Service

Quality

Value

Quick, immediate response to my query - Chantelle knew straight away why I was having difficulties and pointed me in the right direction to solve my problem

Caroline O'Grady - 18/12/2024 | report this review

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Great Support

Service

Quality

Value

Thank you to Chantelle today for problem solving and locating my documents in Bright HR

E Birch - 17/12/2024 | report this review

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Fresh set up

Service

Quality

Value

So grateful for Leigh's support in my initial set up and guiding me throughout.

Kerry Wanden - 17/12/2024 | report this review

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Understood the issue, resolved swiftly.

Service

Quality

Value

Eve Chapman - Understood our problem, gave clear concise reasoning and resolved the issue promptly.

Ian Holmes - 17/12/2024 | report this review

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Thanks Stella

Service

Quality

Value

Thank you Stella for your support today. You were really patient and took your time to address all my questions.

Garikai Matojeni - 17/12/2024 | report this review

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WTP assistance

Service

Quality

Value

Many thanks to Eve for talking me through an issue I had with a Working Time Pattern She was very helpful and friendly. Great service as always from Bright HR

Sue Berry - 17/12/2024 | report this review

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Thanks Ellie Metcalf

Service

Quality

Value

Was very helpful and supportive - much appreciated.

Uzair Raza - 17/12/2024 | report this review

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Nice and easy

Service

Quality

Value

Leigh Dignan and all colleagues who helped set my new account up made the process nice and easy.

Jonathan Dawes - 17/12/2024 | report this review

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Fast service

Service

Quality

Value

Although I wasn't able to solve my problem, Ella gave me an alternative solution in the meantime. Very quick turn around!

Jasmin Bassi - 16/12/2024 | report this review

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Thank you Tom Tierney

Service

Quality

Value

Thank you so much for talking me through the process of edit/ changing new employees reporting person.

shirin miah - 16/12/2024 | report this review

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BrightSafe

Service

Quality

Value

Onboarding with Connor Moss last week, found him to be very knowledgeable and made the system very easy to understand. Good work...

Lee Marston - 16/12/2024 | report this review

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Fantastic Service

Service

Quality

Value

Thank you to Chloe Jones who was very helpful today, and patient with my needs. I had more than one issue I needed sorted and she resolved them all, giving me clear instructions and contact details where I could get further help. Really efficient service with lovely people - not just robots!!

Lulu Sianga - 13/12/2024 | report this review

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Online Training with Connor Moss

Service

Quality

Value

Thank you to Connor for answering my questions this morning and for being very patient when i was bombarding him with lots of questions. I found our training session very useful and feel more confident using the Bright HR app and discovering the many useful tools which will help with my day to day work.

Colette Roberts - 13/12/2024 | report this review

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Online chat help with Tom Tierney

Service

Quality

Value

Thanks for your patience and help with all my questions regarding the performance tab on BrightHR.

Michelle O'Connor - 13/12/2024 | report this review

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Bright HR New User Onboarding

Service

Quality

Value

The whole process of registering with Bright HR and setting up our account was simple and seamless from the start. The support has been excellent and our account lead, Paige Bradshaw helped me every step of the way, walking me through the system, showing how to access information and other user benefits. A very good experience so far.

David Nussey - 13/12/2024 | report this review

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​​​​Amir Excellent Onboarding Delivered

Service

Quality

Value

Dear Amir, Thank you first for calling me to reminding me that we had an online meeting booked. Second, thank you for taking the time to be patient and to understand our needs as a business. Thank you. It was great!

Frederick Clarke - 12/12/2024 | report this review

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Tom Tierney is the guy!

Service

Quality

Value

I have been pulling my hair out as to why our employees are unable to access their payslips via Bright HR. A quick 15 min chat with Tom and it's all sorted! Super helpful, kind, patient and understanding! Guy deserves a raise right now. Thanks again tom!

Kirstie Moss - 12/12/2024 | report this review

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Online Support

Service

Quality

Value

Helped by Eve Chapman earlier today on a setting issue I just couldn't find. Eve was helpful and quick to offer help and guidance.

Pam Barton - 12/12/2024 | report this review

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Reporting

Service

Quality

Value

speedy response, helpful service, Chloe Jones helped me out today and helped me find exactly what i needed.

Sarah Donovan - 11/12/2024 | report this review

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Adding back a Terminated Employee & Carry over leave

Service

Quality

Value

Eve Chapman - was very helpful and answered my query, as I needed a bit more technical support , she provided the number to call. Had a query about carry over days, which she was able to answer and provided assistance on how to do this.

Barbara N - 11/12/2024 | report this review

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M

Service

Quality

Value

Spoke to Chantelle today to fix the app issue and was resolved within minutes. Very helpful and top class service. Thanks

Meenu Bansal - 11/12/2024 | report this review

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Support

Service

Quality

Value

Support has been very helpful and patient with my end of year tiredness. Eve Chapman walked me through why my holiday applications weren't working. Turns out I was being thick but there we go. All sorted in a few minutes. Much better than an AI!

Ben Harrison - 10/12/2024 | report this review

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Thanks for a great onboarding call Leigh

Service

Quality

Value

Had an onboarding call yesterday with Leigh who was incredibly helpful and thorough. Bright HR had been recommended by a few people and I have been very impressed so far. Keen to get everything set up, organised and streamlined. I have spoken to a number of the bright HR team over the course of the last week who have all been incredibly helpful, professional and patient.

Rachel Foster - 10/12/2024 | report this review

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Annual Leave Calculation Query

Service

Quality

Value

Chantelle provided a top-class service. She understood my query perfectly and provided me with relevant information and step-by-step instructions on how to resolve my issue. Well done :)

Jennifer Christie - 10/12/2024 | report this review

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Fantastic Live Chat Help!

Service

Quality

Value

Had the lovely Chloe Jones assist me today on the Live Chat feature, very quick to help with my queries with a polite & friendly service!

North Weald Flight Training - 09/12/2024 | report this review

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BRADLEY - SUPPORT TEAM

Service

Quality

Value

Very helpful and friendly - thank you

K Joannou - 09/12/2024 | report this review

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Help to Navigate

Service

Quality

Value

The great Tom Tiernan supported me to navigate the organisational structure feature in seconds - thank you TOM

Bernadette Dawes - 09/12/2024 | report this review

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Quick and helpful support

Service

Quality

Value

Navada was great at helping me understand the permissions feature and which role suits my staff

Jason Q - 09/12/2024 | report this review

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Chantelle

Service

Quality

Value

Very helpful, friendly and good advice on using the BrightHr Software. Thank you!

Shakti Patel - 05/12/2024 | report this review

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Friendly and professional support

Service

Quality

Value

I’d like to give a big shoutout to Laura from the Support Team, who was incredibly knowledgeable, patient, and super friendly over the phone today. She answered all my questions and guided me through the system to update employee absences and profiles. Laura, you’re a star!

Andrea Pires - 05/12/2024 | report this review

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Tom Tierney

Service

Quality

Value

Great service again from Tom. I have chatted with him for the last couple of days and he has been able to sort out every query for me!

Beverley Thomas - 05/12/2024 | report this review

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Great Service & Support

Service

Quality

Value

Prompt and efficient service from Chloe Jones.

Annette Meighan - 05/12/2024 | report this review

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Ease of use

Service

Quality

Value

Paige Bradshaw was a pleasure to deal with during our set up process on Bright HR she was more then helpful in navigating the on boarding.

Andrew Kelly - 05/12/2024 | report this review

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Great service

Service

Quality

Value

Great service from Stella when I had a query. Fast and effective

graham bragg - 04/12/2024 | report this review

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Extreme patience demonstrated

Service

Quality

Value

I am not the fastest when it comes to the technology side of things but Navada was superb at going at my pace and really ensuring I understood and was comfortable with the steps he took me through!

Sophia lee - 03/12/2024 | report this review

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Well done Connor!

Service

Quality

Value

I had my on boarding meeting today with Connor. He was great at talking me through everything. Even after the call when I had an issue with my computer he came back to me straight away to get the issue sorted. Thanks Connor 👍

Sophie Dispinseri - 03/12/2024 | report this review

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Lachlans Teams Session

Service

Quality

Value

We had the pleasure of attending a session delivered by Lachlan Thorn on BrightHR and BrightSafe, and it was an excellent session. Lachlan's tone of voice was warm, clear, and easy to follow, making the session engaging and accessible for everyone. He demonstrated remarkable patience and knowledge, taking the time to thoroughly answer all our team’s questions and ensuring we understood the platform's capabilities. His explanations were clear and insightful, leaving us feeling confident about using the tools. It’s evident that Lachlan is not only highly knowledgeable about BrightHR and BrightSafe but also committed to delivering information in a way that’s tailored to his audience’s needs. We greatly appreciated his professionalism and would highly recommend his sessions to others

Pauline Ritchie - 02/12/2024 | report this review

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Excellent Service!

Service

Quality

Value

Just had a lovely online help chat with Tom Tierney, he was so efficient in helping me with my new employee email address problem and the service was brilliant. Thanks Tom!

Lindsay Fodden - 02/12/2024 | report this review

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Very Helpful

Service

Quality

Value

We had a welcome session today with Lachlan Thorn - he was extremely patient and answered all our questions with ease - thank you!

Louise Attwood - 30/11/2024 | report this review

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Quick online support

Service

Quality

Value

Thank you to Chloe Jones who has helped me to solve a problem I was having with annual leave entitlement for a new employee. It didn't take very long to get connected to Chloe using the online chat function on the website and she instantly understood my query and was able to help me deal with it quickly. Very pleased with the service I received and I will definitely use the chat support again.

Abigail Wright - 29/11/2024 | report this review

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Easy to use

Service

Quality

Value

Lachlan Thorn was a pleasure to speak with and helped me navigate the software easily, was really quick and to the point which I liked!

Hayley W - 28/11/2024 | report this review

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BrightHR eLearning

Service

Quality

Value

Chloe was great at giving me the detailed help I needed! :)

Michelle O'Connor - 28/11/2024 | report this review

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Excellent Support

Service

Quality

Value

I had a help with managing changes to a employees account. The information came through quickly with clear instruction that was easy to follow and solved the problem Thank you To Tom Tierney.

Jane Richards - 28/11/2024 | report this review

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excellent and swift chat help

Service

Quality

Value

we needed to enable some functionality on our website access for the team - we were swiftly passed to online chat helper Ellie and our issue was resolved really quickly

rachel hooper - 27/11/2024 | report this review

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Brilliant, thanks Ellie

Service

Quality

Value

I couldn't find something that I'd seen on a recent webinar, Ellie pointed me in the right direction straight away. Many thanks

Toni Pearce - 27/11/2024 | report this review

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Excellent Support

Service

Quality

Value

Ellie Metcalf was so quick and helpful! She helped me with my issue straight away and was so professional and positive. Thanks Ellie :)

Hally X - 27/11/2024 | report this review

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E-learning query

Service

Quality

Value

Chloe Jones was so quick and helpful! She solved my issue and was so professional and positive.

Anit Mahay - 27/11/2024 | report this review

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Onboarding

Service

Quality

Value

Lachlan fitted me in at short notice and was very helpful showing me how the system worked.

mead jenkins - 26/11/2024 | report this review

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Thanks a lot Ellie Metcalf

Service

Quality

Value

I could not find something on BrightSafe, so asked for help. Ellie did amazing job and helped me with the issue. With her help I was able to do my tasks in a second. Thanks a lot.

Judit Toth - 26/11/2024 | report this review

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Really helpful

Service

Quality

Value

I was having issues with a couple of the staff members logging onto the app. Tom Tierney was helpful in sorting out this issue. Thank you Tom

Admin Assistant - 26/11/2024 | report this review

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Great Onboarding Session

Service

Quality

Value

What a helpful young chap. Thank you Lachlan Thorn for making this process so easy.

Deborah Pierce - 26/11/2024 | report this review

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BrightHR Blip

Service

Quality

Value

Was assisted by Ellie Metcalf on BrightHR. Thank you so much Ellie!

Viola Magundani - 25/11/2024 | report this review

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Thank you Tom Tierney

Service

Quality

Value

Very helpful and polite Bright HR webchat with Tom. Thank you

Emma Heuvels - 25/11/2024 | report this review

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On line help

Service

Quality

Value

Tom ( Tierney) was great this morning - helping me out with my original questions then a few others I had too thanks for your help

0 Not Supplied - 25/11/2024 | report this review

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Quick and easy help

Service

Quality

Value

Navarda did a wonderful job at getting me back up and running in the Bright system after the long period of no usage. A very kind young man!

Carol Clarkes - 22/11/2024 | report this review

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Thank you Ben!

Service

Quality

Value

Ben has responded to various queries our service has had since launching the system. Ben is efficient, professional and extremely customer focused. Our support from Ben has always been very helpful.

Katrina Queally - 22/11/2024 | report this review

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very helpful

Service

Quality

Value

Ellie spend time with me this morning to explain the bright hr features. We wanted to add birthdays and reminder the admin staff which is a great feature

ali c - 22/11/2024 | report this review

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Review on a staff member of bright HR

Service

Quality

Value

Stella has been very helpful as I had an enquiry about my H & S documents. She managed to help me locate them and I think has gone over and above what is expected of someone on helpdesk.

Inthu Rajah - 21/11/2024 | report this review

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Ellie Metcalf- thank you

Service

Quality

Value

Excellent service, solved my issue with no time and in very professional manner

Ewa Opoczynska - 21/11/2024 | report this review

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Ellie Metcalf thank you.

Service

Quality

Value

Was excellent and efficient with support.

Facilities Manager - 20/11/2024 | report this review

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Thanks Chloe

Service

Quality

Value

Answered my question promptly and problem solved easily so many thanks.

Martin Mckeown - 20/11/2024 | report this review

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Solved My problem Quickly

Service

Quality

Value

I had an issue with an employees email address already being in use. Ellie Metcalf sorted it out for me within 5 minutes.

Tru Havenhand - 20/11/2024 | report this review

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App problem

Service

Quality

Value

Many thanks to Tom Tierney for helping me with my employees app issue

Lauren Murphy - 20/11/2024 | report this review

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BrightHR Set up

Service

Quality

Value

BrightHR have been very helpful and willing to give demonstrations on several occasions to managers within the company. When it came to the uploading of data Charlene was lovely to deal with and ensured the process went smoothly.

Celine Kelly - 19/11/2024 | report this review

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Helpful support team

Service

Quality

Value

I received a very quick response to a Bright HR issue that I was experiencing. Chloe was very helpful and the issue very swiftly resolved.

Kelly Canham - 19/11/2024 | report this review

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Phone support team

Service

Quality

Value

Cameron was so helpful on the phone helping me to navigate lots of changes! It was really helpful to be able to walk through the changes with him to make sure I got them right.

Jo Hatfield - 19/11/2024 | report this review

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Great troubleshooting!

Service

Quality

Value

Big shout out to Darren! After seeming to be the only one in my company who could not seem to open the Bright HR Blip app on my mobile device, I contacted BrightHR Support and was put through to Darren. It took a bit of going back and forth to check various settings and reinstalling the app but finally he found the problem and the issue was sorted out in seconds. Thanks again!

N Hodson - 19/11/2024 | report this review

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Help with registration link

Service

Quality

Value

Chatted online with Chloe Jones this morning as I was trying to send through a new employees registration form, so that she could access the brighthr app. The new employee couldn't find the link, it kept coming up blank. Chloe was able to advise me on what to do, and the link was sent and the new employee is now able to get onto the app, was a great help and very quickly dealt with.

Geraldine Cowan - 19/11/2024 | report this review

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Help with Bright HR

Service

Quality

Value

Spoke to Eve Chapman yesterday with a few queries. She answered them quickly and clearly, and I resolved them today.

Dawn Harding - 19/11/2024 | report this review

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Onboarding

Service

Quality

Value

I have just had my onboarding training with Connor Moss, who was very helpful and friendly. He explained everything well and helped me with all my queries. Great service!

Clare Farmer - 19/11/2024 | report this review

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Outstanding Support/Training from Lachlan Thorn

Service

Quality

Value

Thanks for additional online training to enable me to fill the gaps, and for us to get the best from BrightHR. Lachlan was fantastic; engaging, positive, understanding of our needs and took me through aspects I was not sure of. Training was clear and would highly recommend. Great I now have him as a point of contact with any future queries moving forward. System will streamline our reporting process. HUGE THANKS!

Claire Greenway - 19/11/2024 | report this review

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Thank you Navada

Service

Quality

Value

Navada did a spectacular job at helping me understand how to use the documents part of Bright hr - clear and well spoken

Rajeev Ras - 18/11/2024 | report this review

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Very Helpful

Service

Quality

Value

Thank you to Tom Tierney for answering my question very quickly

Lesley Jones - 18/11/2024 | report this review

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Perfect

Service

Quality

Value

Eve Chapman was helpful with my question

Sharon Bull - 18/11/2024 | report this review

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Live Online Help Review

Service

Quality

Value

i had a query with holiday entitlement and Ellie Metcalf was able to assist me in no time! no waiting around, or back and forth about my query. She was very helpful and knowledgeable.

michelle buckley - 15/11/2024 | report this review

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Blip Query

Service

Quality

Value

Eve Chapman helped me with my query - it was resolved quickly and efficiently.

Nicole Ashaye - 15/11/2024 | report this review

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excellent service!

Service

Quality

Value

I called unable to find documents and was unsure why, Nevada was patient and clear in explaining the reason why and the fix to locate them. very helpful thankyou!

Victoria Collins - 13/11/2024 | report this review

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Thank you sooooo Much Stella!!!!!!!!!!!!!!!!!!!

Service

Quality

Value

Stella is an absolute star!!!!!!! I called 4people who made me feel like I did not know what I was doing with the clock Ins /Blip app. One said the bright Hr and the blip app had no correlation...Stella explained everything and handled it like a PRO!!! Although the error was unintentionally from my end the others were not keen to help find out what the problem could be.....she was able to resolve my issues and I am soo grateful as this had already disrupted our service. Thank you sooo much Stella!

Victoria Okafor - 13/11/2024 | report this review

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Bright Safe Training Demo

Service

Quality

Value

Great demo's received from Holly today. Holly took me through each section of the Bright Safe platform and explained each section, what they where for and how to use them. Holly was friendly and informative. Enjoyed the the session

Claire Connor - 13/11/2024 | report this review

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Training with Lachlan Thorn

Service

Quality

Value

Recently completed training with Lachlan Thorn and he made health and safety sound simple. Good to know I can reach out to him again when I need, great service so far from bright

Chi San - 12/11/2024 | report this review

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Quick and helpful responses

Service

Quality

Value

Quick and helpful responses from Tom Tierney supporting me with employee HR when trying to get admin done efficiently.

Kimberley Huxley - 12/11/2024 | report this review

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new to software

Service

Quality

Value

I had great help today from Ellie Metcalf ! she sent over links to training on the new blip software for all of our employees. We have found them invaluable for training ..Thank you Ellie !!

Audrey Collins - 12/11/2024 | report this review

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Many thanks Tom Tierney

Service

Quality

Value

Tom Tierney was so helpful in showing me how to group together my employees. Everything is so easy to use and takes seconds!

Sarah v - 12/11/2024 | report this review

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thank you for your help

Service

Quality

Value

Navada was great at explaining the steps i need to take in a customer friendly way to access the bright page - A pleasure once again!

Bernie S - 12/11/2024 | report this review

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Thanks Tom Tierney!

Service

Quality

Value

Tom Tierney very helpful and informative, solved my problem very quickly and accurately. thanks!

Cerys Davies-Walters - 12/11/2024 | report this review

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Thankyou Navada!

Service

Quality

Value

The technical team is the icing on the cake for BrightHR. Navada was patient and very helpful at explaining a policy for account setup and has made my job a lot easier going forward. Thanks!

Roshni W - 12/11/2024 | report this review

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BrightHR

Service

Quality

Value

Connor gave a great presentation for our first training session

Becky Shewring - 12/11/2024 | report this review

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Chloe is fab:)

Service

Quality

Value

Chloe is very friendly and solved my problem with a timely manner. Very professional:) Not like AI Tim lol, he was like a bot.

Jan W - 11/11/2024 | report this review

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Bright HR/Safe On boarding

Service

Quality

Value

A productive and informative initial training session held with Amir. He was patient, helpful and understanding with our company's bespoke HR requirements.

Fiona Douglas - 11/11/2024 | report this review

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11-11-2024

Service

Quality

Value

I had online training with Connor, who was informative, professional and through. Connor was very clear, open to any questions I had and checked my understanding. Thank you.

ninder kaur - 11/11/2024 | report this review

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Great service

Service

Quality

Value

Nevada was very quick and very clear with his instructions, Very helpful!

Andrea H - 11/11/2024 | report this review

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Excellent Support Meeting

Service

Quality

Value

Connor Moss supported me today on an introduction to the Bright HR system. He was extremely thorough and went though everything very informatively with me. Asked lots of questions and answered all of mine. looking forward to Connor being our contact for us as I know we will get a 5 star service! Thank you

Nicola Roscoe - 08/11/2024 | report this review

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Amazing help and support - thank you Chloe Jones!

Service

Quality

Value

I had a small hick up setting up my employee profiles and Chloe was very helpful. Thank you very much for your assistance!

Kristina Koncova - 08/11/2024 | report this review

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Great Service

Service

Quality

Value

Today I had an issue with a new employee set up (my doing) and got stuck. Used online chat with Ellie Metcalf and resolved my query quickly. Ellie was very professional and patient, thank you for the great service.

Jenny Williams - 08/11/2024 | report this review

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Thank you, Rabia.

Service

Quality

Value

Rabia managed to sort out the issues with Blip over a teams call today. Service was brilliant and she was very patient! Thank you

Penelope Williams - 07/11/2024 | report this review

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Mandatory holilday problem

Service

Quality

Value

Ellie was helpful

Jo Howard - 07/11/2024 | report this review

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Quick to answers.

Service

Quality

Value

Tom T was very quick to answer my question and help me solve me enquiry.

Angie Boyadgis - 07/11/2024 | report this review

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Ellie Metcalf- Superstar!

Service

Quality

Value

Ellie helped fix an error made on BrightHR's behalf so quickly and efficiently. Was so happy to receive such a quick resolution!

Chanté Kaur - 06/11/2024 | report this review

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Thanks to Lachlan Thorn

Service

Quality

Value

For being so patient with me today. I learned so much and have already started working on errors for our staff. Very much appreciated your time today.

Linda Nicol - 06/11/2024 | report this review

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Tom T was very helpful

Service

Quality

Value

Had an issue and just wanted clarification on if it could be sorted a different way, unfortunately it could not be but Tom clarified that for me very quickly which I appreciated.

Shannon Franklin - 06/11/2024 | report this review

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Fantastic service from Farshad

Service

Quality

Value

Listen to my issues, talked me through how to resolve. I thought that the task at hand was going to take 20-30 mins however, Farshad had it all resolved with me within 5 mins. Brilliant, thank you.

Katie Morrell - 05/11/2024 | report this review

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I ran into a problem and live chat got me sorted in no time

Service

Quality

Value

Tom T. is a star, he helped me out in seconds.

L B - 05/11/2024 | report this review

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Employee Bulk Upload

Service

Quality

Value

Chloe Jones was brilliant pointing out the issue with the file and helping me to sort it.

Mandy Macdonald - 05/11/2024 | report this review

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Excellent Assistance

Service

Quality

Value

Thank you Chantelle for helping me navigate my way this morning, very helpful and resolved quickly.

Alison Johns - 05/11/2024 | report this review

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Migration of our HR online system to Bright HR

Service

Quality

Value

Excellent service and support from the Bright HR team, in particular from Halle, who has been extremely helpful and professional throughout the process. No request was too much. Thank you very much Halle!

Sandeep Sesodia - 05/11/2024 | report this review

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Very helpful

Service

Quality

Value

Quick responses and knowledgeable - Tom Tierney

Ciara McLaughlin - 05/11/2024 | report this review

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Great assistance

Service

Quality

Value

Ellie Metcalf was very helpful in answering my questions today. She was quick to respond and very informative.

Gemma Sims - 04/11/2024 | report this review

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tech support

Service

Quality

Value

Ellie Metcalf was very helpful and helped me solve the problem that i was having so that my staff and I could continue work without delay.

Candy Nash - 04/11/2024 | report this review

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Holiday entitlement query

Service

Quality

Value

I spoke with Ellie Metcalf today who quickly resolved my query & passed on her brilliant knowledge, thank you Ellie

Dianne Palfrey - 04/11/2024 | report this review

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Great Customer Service

Service

Quality

Value

Ellie Metcalf was quick to respond and brilliantly helped me resolve my query!! Thank you so much!

Aurora Wang - 04/11/2024 | report this review

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Quick customer support

Service

Quality

Value

Ellie Metcalf was quick to respond and brilliantly helped me resolve.my query.

Ter Tortiv-Ato - 31/10/2024 | report this review

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Quick and easy support

Service

Quality

Value

I needed to find an up-to-date e-learning module, Ellie Metcalf quickly identified that I just needed to adjust a permissions setting to see all of the courses available. 2 mins start to finish.

Jo Whiteley - 31/10/2024 | report this review

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Excellent Support

Service

Quality

Value

Thank you Gabriele Phelan for all your support.

Nayyara Panchoo - 30/10/2024 | report this review

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fab training support

Service

Quality

Value

Since my demonstration, working with Bright HR has been very refreshing they have been professional and ensured that I understand and am comfortable with the system. I had a great training session today with Lachlan, he was really friendly and I felt I could ask any question no matter how ridiculous they would sound. Really looking forward to ditching my desk calendar

Abigail Shepherdiga - 30/10/2024 | report this review

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Prompt support BrightHr issue

Service

Quality

Value

Supported by Gabriele Phelan for what turned out to be a very simple solution, don't I feel silly! 😂 Thank you for your prompt support Gabriele

Jayne G - 30/10/2024 | report this review

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Great Help

Service

Quality

Value

Had some fab help from Ellie Metcalf , had an issue with changing a contract on Bright HR and Ellie knew exactly what I needed to do to get it right . Brilliant Support , Thank you

Alison Cole - 29/10/2024 | report this review

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health and saftey

Service

Quality

Value

excellent service, very responsive, thank you Gabriele phelan, very helpful james

J Potter - 29/10/2024 | report this review

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Thanks Kirsty!

Service

Quality

Value

Kirsty was great and able to come to any solution quickly. Migration was done quicker than hoped and then when it came to moving over any teething problems were quickly rectified.

Anup Manota - 28/10/2024 | report this review

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Darren was very helpful

Service

Quality

Value

Darren helped me solve a few issues quickly, he was friendly and nothing was too much trouble thank you!

jade Ajmal - 28/10/2024 | report this review

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Many thanks to Chloe!

Service

Quality

Value

Chloe Jones was super helpful and very efficient. She helped me resolved my issue within few minutes! Really great customer service! Thank you Chloe :)

Anna Grzywacz - 25/10/2024 | report this review

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There when you need them...

Service

Quality

Value

After difficult personal circumstances and having great initial contact, I must admit I was let down by lack of contact and assistance as promised. I now know this was an isolated incident and definitely not the ethos of the company. I can’t remember the first person I spoke to who provided incredible assistance, but more recently both Melissa Shaw from payments and Mark Dunne from Retentions today have 100% restored my faith in the company. They both took ownership and handled me with compassion and professionalism. They are an asset to the company and care about their clients.

S A - 25/10/2024 | report this review

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Many thanks Kirsty!

Service

Quality

Value

Kirsty has been so patient and supportive during the migration process onto Bright HR. I am now looking forward to getting used to using the system to make management easier.

Katheryn Hayward - 25/10/2024 | report this review

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Bright HR Dashboard

Service

Quality

Value

We had two issues which were critical within our current operation plan. Ellie Metcalf via the Chat Support helped me resolve these speedily and efficiently!

Mark Roles - 24/10/2024 | report this review

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Seamless move from HR Online

Service

Quality

Value

We moved our HR System to Bright HR when HR Online was closed down. The process was seamless. The onboarding training with Kevin was everything that was needed to allow me to be comfortable as the Administrator to maintain the system. The migration of the data between the systems by Kirsty, again, was seamless and she kept me up to date all through the process. All round the onboarding and transfer of data has been great and saved me a lot of work. All done in a professional and friendly manner

Mark Bowman - 24/10/2024 | report this review

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Thank you Josh - you are Godsend !

Service

Quality

Value

Being new to this system and not working on it full time I must be a real nuisance to Josh, my account handler. As I feel like I ask the same questions each time. Josh is always very calm and helpful and I always come off the call understanding everything he has told me (until the next time!). Thank you for your patience and understanding.

victoria Roycroft - 24/10/2024 | report this review

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had to dig but nailed it!

Service

Quality

Value

my HR advice history disapeared. no idea why. Support tried a few things that didn't work, but they never gave up, kept digging and made it! all my history is back and it so "life saver"! thank you for no giving up!!!

Sabine Dequesne - 24/10/2024 | report this review

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Great speedy response

Service

Quality

Value

Really helpful, quick, and detailed support provided by Ellie! I feel a lot more confident with the system now.

Isabel L - 24/10/2024 | report this review

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polite Customer service

Service

Quality

Value

Have received a couple of curtesy calls from a couple of the staff members. All in which were greatly received and more then willing to assist with any questions I had. Very polite and understanding, specially with questions I may have asked. The software is doing what I need it to do. and looking into what else it may do for me. Thank you

Wayne Sumner - 23/10/2024 | report this review

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LACHLAN

Service

Quality

Value

Fantastic on board meeting with Lachlan today. A lot to take in but Lachlan was patient and efficient.

colin power - 23/10/2024 | report this review

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Great Job Paige

Service

Quality

Value

Paige was a great help in my getting Bright HR set up & got me booked in for onboarding

Shaunagh McCormack - 23/10/2024 | report this review

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Data Onboarding Fraser & co

Service

Quality

Value

Halle was brilliant at explaining it all to me, very patient and clear, and I am sure the technical team will be as good at teaching me how to use the new system.

Anita Romer - 22/10/2024 | report this review

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Fantastic service for Erica Victor @ BrightHR

Service

Quality

Value

Had a silly question but was answered quickly and sympathetically - Great - Thanhs Eric for your help

Andy Coulson - 22/10/2024 | report this review

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HR Help

Service

Quality

Value

Fast advice given to a question about re-employing a worker in a different role. Many thanks ELLIE M for your help with this.

N Pomroy - 21/10/2024 | report this review

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Onboarding Meeting

Service

Quality

Value

Thank you Lachlan for your help and time and patients and excellent service that made the full process easy. thanks again.

Liam Jaques - 19/10/2024 | report this review

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Ellie M, Very Helpful

Service

Quality

Value

Ellie Metcalf was really helpful and answered by queries with ease and a highly understanding manner

Rhia H - 18/10/2024 | report this review

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Thanks Leigh Dignan

Service

Quality

Value

Leigh was really helpful and knowledgeable when doing the activation call with me and explained it all clearly and went above and beyond when sorting some information that our accounts team required. Thanks again!

Luke Case - 18/10/2024 | report this review

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Professional service from Chantelle

Service

Quality

Value

I had a great experience with Chantelle from BrightHR. She was instrumental guiding my through the portal and accessing our besoke files. I appreciate the time she gave me and her prompt responses to my queries. Highly recommend her assistance!

Sam Hamilton - 18/10/2024 | report this review

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Ellie Metcalf - online chat

Service

Quality

Value

Very quick support from Ellie.

Ed Gerard - 18/10/2024 | report this review

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Gabriele was fantastic support

Service

Quality

Value

I had an issue with the visibility of the employees had of each other - Gabriele was very quick to suggest a solution that resolved my issue right away. They also assured me with my queries about the level of visibility that would be shown, giving screenshots to show me. Amazing help, left feeling very reassured and happy.

Hollie Cobbett - 18/10/2024 | report this review

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Excellent

Service

Quality

Value

As a small charity, we were in need of some efficient and easy to follow HR support. Bright HR provides this. Could not be happier. Lachlan's guidance online was excellent (he went WELL over his time providing advice). Thank you!

Karl Frankland - 16/10/2024 | report this review

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Help & support

Service

Quality

Value

Stella was very helpful with sorting my problem, very well explained, called back & asked for her again to continue with my query, colleague Navarna transferred my call no problem too - thank you

Paula Tate - 16/10/2024 | report this review

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Login issues

Service

Quality

Value

Justin Smith Helped me fix my log in issues, he followed up promptly and made sure it was fixed in under a day, what I have been writing support about for weeks. Thanks Justin and the team.

Joy Ugwu - 16/10/2024 | report this review

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Excellent CS by Gabriele

Service

Quality

Value

Gabriele was fantastic, she solved our problem very quickly and professionally.

Freshta Amiri - 16/10/2024 | report this review

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Thanks Justin Smith

Service

Quality

Value

Didnt give up even when the first fix failed. Got there in the end and was prompt with the responses. Thanks.

Matthew Titley - 16/10/2024 | report this review

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Many Thanks Gabriele Phelan

Service

Quality

Value

Gabriele Phelan was very helpful for my queries. Thank you

Waruni Wadu Muhandiramge - 16/10/2024 | report this review

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Friendly & efficient service

Service

Quality

Value

I had an issue I couldn't figure out and Chloe Jones immediately sorted it out for me so I could get back to work.

Mel Holmes - 15/10/2024 | report this review

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Very quick technical support by Adil Najeeb

Service

Quality

Value

Thank you Adil for your professional support today

Hermi Tang - 15/10/2024 | report this review

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Very helpful

Service

Quality

Value

Hi thanks for a great support by Ellie Metcalf

Olivia Ney - 15/10/2024 | report this review

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Quickly helped resolve issue!

Service

Quality

Value

We had a problem with an ongoing break which needed specialist help to resolve. Justin Smith quickly resolved the issue for us, letting us get back to work quickly. Thanks Justin!

Ashley Illma - 14/10/2024 | report this review

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Chat for support

Service

Quality

Value

A question quickly answered by Ellie M

Lynda Rowe - 14/10/2024 | report this review

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Super star Service

Service

Quality

Value

Great service from Farshad at BrightHR.

Therezane heynes - 14/10/2024 | report this review

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Thank you Ellie Metcalf

Service

Quality

Value

Thank you so much for quickly helping me resolve the issues I had logging in and updating my account email. The instructions I received were very clear and easy to follow and the problem was solved in no time. Brilliant service.

Ashleigh Murphy-Beiner - 14/10/2024 | report this review

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5 stars

Service

Quality

Value

Amazing onboarding / training session with Lachlan Thorn - very efficient and patient. Really helpful session! Thank you again for your time.

Zia Hutchings - 11/10/2024 | report this review

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great demo

Service

Quality

Value

Excellent demo and communication. Thank you Tomas Zhao Do Amaral

Ania Nalewajko - 11/10/2024 | report this review

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Bright HR website support

Service

Quality

Value

Ellie Metcalf was very helpful, quick to point me in the right direction. Thank you :)

Marie Dowell - 11/10/2024 | report this review

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Cancelling leave

Service

Quality

Value

Just couldn't figure out how to cancel leave that had been booked. Thank you Chloe for pointing me in the right direction

Tracey Jayne Gibson - 11/10/2024 | report this review

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Excellent customer support from Chloe

Service

Quality

Value

Chloe Jones was really helpful, offering answers that we have struggles to find elsewhere. Thank you Chloe

Liz King - 10/10/2024 | report this review

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HR Support from Ellie Metcalfe

Service

Quality

Value

Fabulous service from Ellie on my first ever support query. Clear, concise and helpful, all sorted in a matter of minutes. Many thanks Ellie

Jane Parker - 10/10/2024 | report this review

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Great customer service

Service

Quality

Value

I got in touch with customer service through the live chat and Ellie Metcalf has been amazing in answering my question and providing me with all the documents and information I needed. Thanks, Ellie

Davide Martella - 10/10/2024 | report this review

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Excellent service from all

Service

Quality

Value

From Mohammed Rezah , who was my initial contact and the main reason I chose Bright HR to Katie McLaughlin, Paige Bradsahw, Olivia Rogerson and many more who iIhave had contact from via email , everyone has been super friendly and brilliant to deal with. Glad we came on board Mohammed : ) !!

Caroline Hart - 10/10/2024 | report this review

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BrightHR issues

Service

Quality

Value

Chantelle was great, easy explanations and solved the issue on the first attempt

Beverley Page - 10/10/2024 | report this review

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Speedy response to my issue

Service

Quality

Value

I called in to change a setting that I couldn't find and Chantelle had it sorted in minutes. Excellent and professional.

Ms Julie Selby - 10/10/2024 | report this review

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Great service from the team to date

Service

Quality

Value

We're new customers but so far Shaz and Leigh have been very helpful.

Sam Prior - 09/10/2024 | report this review

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Excellent Support

Service

Quality

Value

Excellent onboarding session with Lachlan Thorn. Extremely helpful & informative. Thank you

Veronica MacMillan - 09/10/2024 | report this review

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Bright HR Support

Service

Quality

Value

A shout out to Ellie Metcalf who provided super support in providing direction to enable our company to arrange our documentation in an orderly fashion.

Martin Welch - 09/10/2024 | report this review

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Thank you Chantelle

Service

Quality

Value

Really helpful this morning after much confusion over fixed and variable staff absence recording. Logging remotely to see what I meant was excellent.

Debbie Tonkins - 09/10/2024 | report this review

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Good response

Service

Quality

Value

Used chat, and Ellie Metcalf was very helpful!

Linda Patrick - 08/10/2024 | report this review

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Many thanks Lachlan

Service

Quality

Value

Great demo and intro today from Lachlan, he was super friendly, knowledgeable and patient. Such a great experience so far!

Isabel Beckermann - 08/10/2024 | report this review

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Thanks Tegan

Service

Quality

Value

Great service from Tegan Hughes this morning, quick response with easy to follow instructions. Thank you very much.

Tracey Dalby - 07/10/2024 | report this review

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Great Support

Service

Quality

Value

Ellie Metcalfe, thank you for your prompt support regarding my BrightHR query.

Nicola White - 07/10/2024 | report this review

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Fantastic Service

Service

Quality

Value

I can't thank Faisal enough for his help and support setting us up with Bright HR Payroll. Amazing service very patient and always on hnd to help. Thank you

Susan Savage - 04/10/2024 | report this review

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New User

Service

Quality

Value

Thanks to Adil the service adviser, he was helpful and answered my questions on adding my company's employees ,also helped me to navigate to Bright HR policy's

Universal Clean Ltd Thomas - 04/10/2024 | report this review

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many thanks Tegan Hughes

Service

Quality

Value

tegan hughes was very helpful and quickly sorted problem/query we had via live chat. Made process so easy.

melissa mackin - 04/10/2024 | report this review

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Onboarding Training

Service

Quality

Value

Great onboarding session from Lachlan. Patient but also efficient. He answered all the questions I had and gave me a detailed tour of the platform. Thanks Again Lachlan.

Rachel Dale - 04/10/2024 | report this review

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ONLINE CHAT SUPPORT

Service

Quality

Value

The FAQs werent clear and the video guide was confusing, i contacted the chat line and within minutes not seconds - I was auto directed to a person. ELLE METCALFE. This person was able to support me , once I had shared information , sent screen shots - she provided a solution within 5 minutes. the solution addressed my query.

angela smethurst - 03/10/2024 | report this review

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Thanks Lachlan!

Service

Quality

Value

Great onboarding session from Lachlan today. answered all our questions and gave us a detailed tour of the platform.

Alice Elam - 03/10/2024 | report this review

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Bright HR Training with Lachlan Thorn

Service

Quality

Value

Lachlan was brilliant and answered all my questions I had.

Frances Layton - 03/10/2024 | report this review

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Helpful Service

Service

Quality

Value

Spoke to Chloe Jones today on a staffing query and she was so helpful - quick to respond and really clear with answers. Thanks Chloe

NATALIE REGAN - 03/10/2024 | report this review

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System Support

Service

Quality

Value

Lachlan has provided brilliant support this morning, he has answered all the questions I had and has now allowed me to be able to carry on setting up what we need to suit our business needs. Very, very helpful

Emma Brightwell - 03/10/2024 | report this review

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Onboarding follow up

Service

Quality

Value

Had an amazing onboarding follow up experience with Ewan Logsdon yesterday. He was so knowledgeable and explained everything really clearly!

Alice Di Chiara - 02/10/2024 | report this review

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Supportive Customer Service Team

Service

Quality

Value

Navada was efficient and quick in offering as solution to my software enquiry today. Thanks

S M - 02/10/2024 | report this review

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Software query

Service

Quality

Value

Great service, helpful rep, resolved my issues within minutes, thanks

debbie priestley - 02/10/2024 | report this review

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Thank you Joshua Yates

Service

Quality

Value

Really comprehensive walk through of both the HR & Health & Safety software by Joshua that left me feeling very confident about using it.

Jane Foulis - 02/10/2024 | report this review

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Ellie Metcalf

Service

Quality

Value

Thank you for your quick response. Ellie sorted my problem straight away.

Kristine Moore - 02/10/2024 | report this review

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Bright HR Onboarding

Service

Quality

Value

Thank you Lachlan Thorn for your assistance today, it was a pleasure you put me at ease straight away and guided me through the system hopefully my staff will also enjoy using it Also I felt that if i need further assistance you will be there to get me through it once again thank you

Elizabeth Gorner - 01/10/2024 | report this review

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Incredible Service From ​​​​Lachlan Thorn

Service

Quality

Value

I am very new to managing my team and ​​​​Lachlan has been so helpful getting me to grips with all that Bright HR has to offer.

Alex Douglas - 01/10/2024 | report this review

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Great support

Service

Quality

Value

Thank you Nevada Edwards for assisting with this software and Bright HR for supportive calls.

Arman Etemadzadeh - 01/10/2024 | report this review

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Excellent customer services

Service

Quality

Value

Navada was very helpful and efficient.

AM Annie Marlis - 01/10/2024 | report this review

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Bright HR query

Service

Quality

Value

Thank you to Gabriele. Very helpful.

Ushanthini Sujanthan - 27/09/2024 | report this review

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Training

Service

Quality

Value

Great, very clear instructions. Thank you Natasha.

Dawn Freeman - 27/09/2024 | report this review

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BrightHR - adding temporary employee

Service

Quality

Value

Chloe answered my question promptly and politely. Great service.

Bernadette Gregory - 27/09/2024 | report this review

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Good customer service

Service

Quality

Value

Ellie answered my questions politely and promptly.

Jack Millen - 26/09/2024 | report this review

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Great Service

Service

Quality

Value

Fantastic service, great tools. The support and advice has always been timely, clear and very helpful.

Rachel Williams - 26/09/2024 | report this review

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Online Training

Service

Quality

Value

Very good training given with clear instruction from Zoe Tugwell.

Charlie Miller - 26/09/2024 | report this review

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Great help today - thanks Chloe!

Service

Quality

Value

I had a fairly straightforward task but couldn't figure out how to do it. Chloe helped me really quickly and efficiently. Great job thankyou!

Sarah Grant - 26/09/2024 | report this review

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Very helpful

Service

Quality

Value

Super quick and helpful - had a few questions regarding the website which Ellie Metcalf was quick to respond to. As I mentioned we would be keen in having an appraisal logging system too as part of the website and service offered, even it was a paid for add on. Thanks for all the help.

Liz Alexander - 26/09/2024 | report this review

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Trouble creating new employee

Service

Quality

Value

Ellie was incredibly helpful and resolved my query quickly and very efficiently

Debbie Fairless - 25/09/2024 | report this review

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BrightHR onboarding

Service

Quality

Value

We had Natasha for our onboarding today and I found the webinar to be very useful. I bombarded her with questions and she answered all of them. There were some questions she didnt know and either advised that she would let me know or she went through on screen with us to find the answer. I was very pleased i attended the course

Sabrina Carmichael - 25/09/2024 | report this review

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Thanks Ellie Metcalf

Service

Quality

Value

Excellent. Friendly prompt support from Ellie to help me sort out a query with the e-learning for my team. Really helpful thanks :)

mark denton - 25/09/2024 | report this review

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Support Today

Service

Quality

Value

Contacted Bright HR on the live chat today and was helped by Tegan, she answered all the questions that I asked and I am very happy with the service I received from both her and Bright HR themselves

Gill Coleman - 25/09/2024 | report this review

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Helpful and supportive

Service

Quality

Value

Had a simple query, Chloe was very helpful, sorted it out in no time at all.

Robert Lee - 25/09/2024 | report this review

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Thanks Chantelle

Service

Quality

Value

Thanks for the speedy and clear response to my query.

Cleo Kamere - 25/09/2024 | report this review

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Chloe

Service

Quality

Value

We had some problems with the blip app when our staff could not remember their password and the reset would not send an email but Chloe on the chat helped immensely and made the problem a quick fix. great service and seamless

Junior Menzies - 24/09/2024 | report this review

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Great Service

Service

Quality

Value

Tegan Hughes was amazing, 2 small queries were dealt with super quick and very efficiently

kelly Waller - 24/09/2024 | report this review

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Really helpful!

Service

Quality

Value

I had 2 quick questions & Tegan Hughes was super helpful & answered them easily for me. Great support!

Rachel Fortescue - 24/09/2024 | report this review

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employee working pettern

Service

Quality

Value

it was so simple explanation by Tegan Hughes

Rajendra Brahmbhatt - 24/09/2024 | report this review

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Help via chat

Service

Quality

Value

Super helpful advice via chat from Ellie Metcalf. Clear & speedy guidance (that worked!) - thank you

Mandy Winser - 24/09/2024 | report this review

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Welcome Call

Service

Quality

Value

Leigh was very welcoming and friendly, she allayed my anxieties in terms of onboarding and helped with logging in as well as giving me an overview of the site as well as how to access relevant information.

Josephine Stroker - 23/09/2024 | report this review

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Great team support

Service

Quality

Value

I received great support from Adil Najeeb who helped me and answer my query by taken control of my system and showing me how to do the changes needed. Very happy with the support 5 stars from

Maria Mar - 23/09/2024 | report this review

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technical help

Service

Quality

Value

Thank you Justin for you continued help in solving our technical question. You have been keeping us updated on the progress and what we thought was a technical glitch only turned out to be a manual redirection needed by us.

Anja Abaraou - 20/09/2024 | report this review

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Brilliant Support by Ellie Metcalf

Service

Quality

Value

I had a minor enquiry about an issue on the website, Ellie Metcalf helped me instantly and was very patient. She was clear and concise in her instructions and guidance. I cannot fault the service at all. Thank you.

Sidra Idris - 20/09/2024 | report this review

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Thanks Chloe Jones!

Service

Quality

Value

I have been using the software for a while, but had a problem today with someone I hadn't come across before regarding changing employee settings. Chloe immediately worked out what the problem was, allowing me to make the changes I needed to make. Quick, simple, friendly and smart!

Vikki Tinsley - 20/09/2024 | report this review

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Helpful and supportive

Service

Quality

Value

Chantelle from the tech department helped me clear an issue I had with bright HR as I am a new user. Over the phone she walked me through the steps I needed to take. She was easy to follow and the issue I had was solved within a few minutes. So far I have nothing negative to say about the staff I have liased with at BrightHR, very easy to get hold of and always informative. Thank you

Natasha Brittain - 20/09/2024 | report this review

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Query on Bright HR

Service

Quality

Value

I rang up about a query on Bright HR. I couldn't find how to do it. I rang the help line and got talking to Chantelle who talked me through it and made it all very easy. Many thanks.

Jelca Davey - 20/09/2024 | report this review

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Thank you Nevada!

Service

Quality

Value

Called to ask for assistance and spoke to a gentleman called Nevada on the Service Desk Nevada was very knowledgeable and was able to resolve my issues within minutes - thank you!

Catrina Groves - 19/09/2024 | report this review

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Great Session with Holly

Service

Quality

Value

Thank you so much Holly for showing me around Bright HR...the portal is super user friendly and has everything we need as a business. Would highly recommend :)

kat sweeney - 19/09/2024 | report this review

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Friendly and efficient

Service

Quality

Value

My welcome call with Leigh was professional and no nonsense. She gave me all the information I needed and I felt reassured that I will be well looked after and any queries will be dealt with promptly

Bernie Crilly - 18/09/2024 | report this review

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Technical Support

Service

Quality

Value

The service quality provided by Chantelle was truly exceptional. She was extremely knowledgeable and helpful, and worked hard not giving up and solved the issue.

Belinda Thomas - 17/09/2024 | report this review

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Training with Natasha

Service

Quality

Value

We are new to BrightHR and came with lots of questions that Natasha was able to answer or log a suggested change for us. The training was thorough but also light touch rather than heavily theory and we left the session feeling excited about the possibilities.

Angela Seal - 17/09/2024 | report this review

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Thank you Leigh!

Service

Quality

Value

Very friendly and thorough! I started the onboarding call thinking... 'it's just HR' but you really made me excited about this partnership and how it will help my small business as we grow. A+

Nikko Shillabeer - 13/09/2024 | report this review

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Great Service!

Service

Quality

Value

Thank you Paige Bradshaw for a great introduction. Supert customer care and information sharing and guidance.

Julius Mungoyo - 11/09/2024 | report this review

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the BrightHR Onboarding Session

Service

Quality

Value

Thank you Natasha for explaining how to use the BrightHR!

Hanna Davydenko - 11/09/2024 | report this review

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Great Service

Service

Quality

Value

​​​​Kirsty Ambrose provided very helpful customer service when I needed support this morning. She was very knowledgeable, polite and patient.

Hollie Dumont - 11/09/2024 | report this review

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BrightHR Activation Meeting

Service

Quality

Value

Paige Bradshaw delivered a welcoming, relaxed introduction to the BrightHR & BrightSafe platforms. All my questions were answered positively and knowledgeably. Look forward to exploring and using the platforms going forward. Many thanks.

Carol Richards - 11/09/2024 | report this review

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Super Service

Service

Quality

Value

I am a current user. I Cannot fault the service from Charlene. She was so organised and efficient. Following a migration of our accounts/software.... She uploaded the action plan as a document. Added the ‘Added Docs’ to the documents section of Brightsafe. Uploaded the Personal Risk Assessment as a document. Uploaded all responsibilities as documents and created. Uploaded task list reports as documents. Managed so well and save me so much time.

Sharon Roberts - 10/09/2024 | report this review

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Online Help in Chat

Service

Quality

Value

Very helpful and quickly resolved.

Rosemary Hogg - 09/09/2024 | report this review

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Amazing and quick

Service

Quality

Value

I was assisted by Gabriele Phelan. She was straight to the point and my issue was resolved in under 5 mins. Amazing thank you!

Ashlyn Owens - 06/09/2024 | report this review

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On-boarding

Service

Quality

Value

Just completed my on-boarding session with Natasha. She was professional and well versed in the system. She was able to answer all my questions confidently and made me feel very comfortable with the support on offer. Many thanks Natasha - excellent job!

Mark Fielder FCIPD - 06/09/2024 | report this review

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Thanks Ellie Metcalf!

Service

Quality

Value

Thank you to Ellie from the Bright HR. During our Online conversation today, she helped clarify a couple of issues I was struggling with. Her explanation made everything much easier to understand.

Eden Hurst - 05/09/2024 | report this review

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many thanks

Service

Quality

Value

there was a lot to digest but explained very clearly

Bernadene Berry - 05/09/2024 | report this review

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New user

Service

Quality

Value

I used the Bright HR Assist, my query was answered quickly and efficiently by Ellie M

Lesley Leach - 05/09/2024 | report this review

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Very Helpful

Service

Quality

Value

Ellie was very helpful and prompt with my enquiry

Sandra Smith - 05/09/2024 | report this review

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Excellent onboarding

Service

Quality

Value

Had my onboarding with Holly Wadsworth today. Very knowledgeable and helpful. Thanks so much Holly!

Kerin Austin - 05/09/2024 | report this review

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Efficient work

Service

Quality

Value

I was having issues accessing some details on my account. It took a while to get it sorted, but Justin couldn't have been more helpful and patient. Thank you Justin for your great customer service!

Jennifer Murphy - 05/09/2024 | report this review

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