Terrible service

Things were just sent to me in the post without any prior notification or explaination of what they were, which you'd think was just common courtesy. No clear guidance was given when I asked about what I had been sent and was even told by the person on the other end if the phone that they did not know either! I was nevet kept updated, I always called them. Calls were returned via email instead of a call back. Money was taken even after I said not to. Incorrect information given as was looking at someone else's file! I was expecting to meet my solicitor face to face in order to go though all the information they had, as it meant nothing to me, which has been standard practice whenever I have used a solicitor in the past and another reason why I chose a local firm yet this never happened. I was told that if I wanted to see them I should have asked. The final straw was when I was reduced to tears 2 days before completion due to their poor communication and customer services skills.

Samantha Grove - 16/11/2017 | report this review