D & E Corbett Ltd
Jewellery Retail in Falkirk
108 High Street
Falkirk
Stirlingshire
FK1 1NW
Contact Numbers
Reviews
solid 9carat gold flat curb chain 20inch
Was £1295 purchased for £1100, been to 3 reputable dealers they offered me £395,/£495, said that's all its worth. How long before I can take item back for a refund I think I have been defrauded £700+,pounds on my purchase, can anyone enlighten me on returns policy.
Robert Sellstrom - 28/09/2022 | report this review
They sold us a faulty diamond ring
An engagement ring bought from this shop was requiring a repair after 3 months from purchase and again 12 months later. We wanted to make a final rejection of a faulty good as per Consumer Rights Act 2015 and get a refund. We mentioned that the ring owner is an office worker who is not dealing with any heavy manual handling and such ring in normal conditions should not be able to be damaged that easily twice in such a small period of time. Even if our request was supported by legal act it was rejected and they wanted to send the ring to the supplier that they could try to find out why the ring was broken. We couldn’t agree to send it to a supplier who has produced a faulty product in our opinion and then put it on the market for selling it, in the first place. An independent expert report said that the ring was poorly done: ‘The broken prong clearly contained large porosity locally. This stems from the investment (lost wax) casting process. The manufacturer of the casting is responsible for this. The porosity caused a local weakness of the prong, making it liable to fracture if stressed.’ Also the report said that ‘The setting of the diamond cluster in its mount on the ring is clearly poorly done. There is very little prong contact above the girdles of the cluster. It does not conform to GIA guidelines. As such, it is poorly designed and made and not fit-for-purpose in my view’. The shop owner had no any other arguments and this time he agreed to take the faulty ring back and make us a full refund. We were very frustrated by the whole situation and they made no any steps to help us deal with this as painless and fast as possible, they only made it more and more difficult. Nobody has apologised to us for the whole unpleasant situation they caused to us by selling us a faulty engagement ring. Everything took almost 4 months!
Chris eS - 08/04/2018 | report this review
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