Awful service

Fitted incorrect carpet, damaged property (Fitters didn't bother to tell me about the damage), fitted carpet with obvious defects, took weeks to rectify the problems, staff were rude (Swearing at me, bordering on threatening), lied about when they would fix problems... avoid at all costs. Go somewhere that might actually treat you as a customer - as I was advised when I was becoming somewhat miffed at waiting over three weeks for any movement on a fix, "Don't be coming in here acting the fucking goat" - lovely service. When they finally issued a small refund (Around four weeks), as compensation for the damage, inconvenience, and defective carpet (Note there was no apology for being sworn at), I was given a sarcastic remark as I left the store - seemingly due to the fact I was unhappy with the service i had received and declined to offer any words of gratitude for their eventual pittance of a refund.

Dean . - 15/10/2015 | report this review