Pure Independence UK Ltd
Research Institutions and Organisations in Dundee
Unit 3 Larch Court
Nobel Road
West Gourdie Industrial Estate
Dundee
Angus
DD2 4UH
Contact Numbers
Reviews
scammers
trying to set up "appointments", asking questions like "do you live alone"? - do not allow these people near you
William Buick - 07/01/2020 | report this review
Scammers
I want to send the bed back they will not let me I ham in my rights I ham with 30 days
Trevor Lucas - 15/11/2019 | report this review
A Con
Had an idiot from this company telling me I had completed a Health questionnaire in the last 12 months. I said I could not recall doing so. He was adamant I had. I asked who had sent it to me, what was the purpose of it, and was my phone number on it. He said it was a phone call survey and I had stated I had aches and pains and arthritis, which I definitely don't have. (although everybody has some aches and pains. I told him I had definitely NOT partaken in any phone about my health....and he ended the call abruptly as he was getting nowhere. So I agree with other reviewers that this is a ploy to try and capture elderly/vulnerable people.. how despicable...and I will be reporting it.
Cathy Flynn - 11/07/2019 | report this review
Still conning people!
I can't believe this company are still going! They've had many different names and many different fake people working for them, but still they take advantage of the vulnerable elderly. Kevin Field is a jerk who wouldn't know a medical issue if it slapped him in the face. James Foster is an even bigger jerk, the biggest liar and scammer of them all. Karma is a bitch. Still waiting for it to happen to this bunch of crooks.
As If - 22/05/2019 | report this review
Biter bit
In his phone call from 'Pure Independence', David surprised me by telling me that I had completed a health questionnaire, which I knew I hadn't. "Are you flogging something?" I asked. He categorically denied this, claiming that I would be helping with a research project and that the company just wanted honest feedback on their mattress He stressed this to put me off the scent, a diversionary tactic which made the alarm bells even more clamorous. When he then inquired whether I would be alone on the day of the intended visit, he might just as well have stated that I would be easier to pressurise into a sale if that were the case. Upset that my data had been wrongfully acquired by the company; for being taken for an idiot, and having a loathing for any type of telemarketing , especially as in this case the elderly who possibly live alone are the targets/victims, I decided on a sting. Whereas dear David thought he was reeling in a gullible fish when we made a salesman's appointment, this fish had him literally on the end of his line. Kevin, the salesman, missed the first appointment made. To his credit, David rang to apologise and to fix another appointment, though Kevin neither apologised for nor explained his absence. On the re-arranged day, Kevin was late but, also to his credit, rang to explain why. Was he trying that 'trust trick' when he returned to the car to fetch the mattress? If you let a salesperson go out and come back through your door unattended, it can be taken by that person as a sign of trust - the first step in discovering whether you can be easily conned. I took down the personalised registration of his car: that was my degree of trust. After rubbishing my mattress, which, Kevin, has a latex not a foam topping - ironically, I had lunched the previous day with the lady who recommended it and had been South East area manager for three well-known bed companies and knows a thing or two about mattresses - Kevin tried to blind me with orthopaedic 'facts' , following up with personal anecdotes about a close relative's knee and his own health problem, neither of which I believed. We went through the charade of using pillows to bend the mattress into what Kevin claimed was a foetal position. Most people sleep in the foetal position, i.e. sideways, not flat on their backs, so none of that spiel rang true. I ignored the spurious quasi-medical sales pitch as I lay on the mattress while Kevin operated a control to make the mattress vibrate at various points along my body. Frankly, I would have had a more beneficial, effective massage had I put an electric toothbrush against my back. I kidded Kevin that I would be interested in buying the bed, or was it just the mattress? I'd lost interest by then, my thoughts fixed only on the intriguing discussion of price to follow. Priceless! Kevin coyly said he wouldn't reveal the retail price but, I felt, he would have been disappointed had I not asked. Dear reader, only £7,000! No, he could start at £3,000. He would then reduce that to £2,800. When I said that I thought that too much. Kevin affirmed that he wouldn't follow the double-glazers' practice of making a phoney phone call to his boss. Only if I had a blue badge, walked with a stick or used any other medical aid could Kevin get me a further reduction. None of those qualifiers being applicable, Kevin - oh, irony of ironies! - then rang his boss! Could you believe it ! So, Kevin, the pantomime season is not yet over! He then turned to me with a story of a cancelled Folkestone delivery. I could have that mattress for £2,500. Surprise, surprise! I already knew that a mattress had been sold for £2,000. I dramatically reached for my chequebook. Was that my guest salivating at the thought of an easy sale? My turn. I then hit Kevin with extracts from the reviews previous reviewers had been kind enough to write and the information I had gleaned about the company and how its telesales operated: the data collection, false claims and downright lies. Again, to his credit, caught with his metaphorical trousers round his ankles, Kevin, shell-shocked as he was, was still polite and, after being well and truly stung, did his best to make a dignified, if hurried, exit. I almost felt sorry for him. I had already been in touch with Dundee Trading Standards, have since contacted a Dundee newspaper and will be calling 'Watchdog' because I believe that the elderly and infirm need protecting from this kind of dishonest, targeted marketing. The fact that a company exhibits at the Ideal Home Exhibition, something Kevin was keen to stress, is not a guarantee of their probity. Where fish gather, so do sharks. From my dealings with 'Pure Independence', I suspect my definition of 'pure' may not correspond with theirs. David, you wanted honest feedback. Will this do for a start?
Les Mortimer - 18/02/2019 | report this review
Biter bit
In his phone call from 'Pure Independence', David surprised me by telling me that I had completed a health questionnaire, which I knew I hadn't. "Are you flogging something?" I asked. He categorically denied this, claiming that I would be helping with a research project and that the company just wanted honest feedback on their mattress He stressed this to put me off the scent, a diversionary tactic which made the alarm bells even more clamorous. When he then inquired whether I would be alone on the day of the intended visit, he might just as well have stated that I would be easier to pressurise into a sale if that were the case. Upset that my data had been wrongfully acquired by the company; for being taken for an idiot, and having a loathing for any type of telemarketing , especially as in this case the elderly who possibly live alone are the targets/victims, I decided on a sting. Whereas dear David thought he was reeling in a gullible fish when we made a salesman's appointment, this fish had him literally on the end of his line. Kevin, the salesman, missed the first appointment made. To his credit, David rang to apologise and to fix another appointment, though Kevin neither apologised for nor explained his absence. On the re-arranged day, Kevin was late but, also to his credit, rang to explain why. Was he trying that 'trust trick' when he returned to the car to fetch the mattress? If you let a salesperson go out and come back through your door unattended, it can be taken by that person as a sign of trust - the first step in discovering whether you can be easily conned. I took down the personalised registration of his car: that was my degree of trust. After rubbishing my mattress, which, Kevin, has a latex not a foam topping - ironically, I had lunched the previous day with the lady who recommended it and had been South East area manager for three well-known bed companies and knows a thing or two about mattresses - Kevin tried to blind me with orthopaedic 'facts' , following up with personal anecdotes about a close relative's knee and his own health problem, neither of which I believed. We went through the charade of using pillows to bend the mattress into what Kevin claimed was a foetal position. Most people sleep in the foetal position, i.e. sideways, not flat on their backs, so none of that spiel rang true. I ignored the spurious quasi-medical sales pitch as I lay on the mattress while Kevin operated a control to make the mattress vibrate at various points along my body. Frankly, I would have had a more beneficial, effective massage had I put an electric toothbrush against my back. I kidded Kevin that I would be interested in buying the bed, or was it just the mattress? I'd lost interest by then, my thoughts fixed only on the intriguing discussion of price to follow. Priceless! Kevin coyly said he wouldn't reveal the retail price but, I felt, he would have been disappointed had I not asked. Dear reader, only £7,000! No, he could start at £3,000. He would then reduce that to £2,800. When I said that I thought that too much. Kevin affirmed that he wouldn't follow the double-glazers' practice of making a phoney phone call to his boss. Only if I had a blue badge, walked with a stick or used any other medical aid could Kevin get me a further reduction. None of those qualifiers being applicable, Kevin - oh, irony of ironies! - then rang his boss! Could you believe it ! So, Kevin, the pantomime season is not yet over! He then turned to me with a story of a cancelled Folkestone delivery. I could have that mattress for £2,500. Surprise, surprise! I already knew that a mattress had been sold for £2,000. I dramatically reached for my chequebook. Was that my guest salivating at the thought of an easy sale? My turn. I then hit Kevin with extracts from the reviews previous reviewers had been kind enough to write and the information I had gleaned about the company and how its telesales operated: the data collection, false claims and downright lies. Again, to his credit, caught with his metaphorical trousers round his ankles, Kevin, shell-shocked as he was, was still polite and, after being well and truly stung, did his best to make a dignified, if hurried, exit. I almost felt sorry for him. I had already been in touch with Dundee Trading Standards, have since contacted a Dundee newspaper and will be calling 'Watchdog' because I believe that the elderly and infirm need protecting from this kind of dishonest, targeted marketing. The fact that a company exhibits at the Ideal Home Exhibition, something Kevin was keen to stress, is not a guarantee of their probity. Where fish gather, so do sharks. From my dealings with 'Pure Independence', I suspect my definition of 'pure' may not correspond with theirs. David, you wanted honest feedback. Will this do for a start?
Les Mortimer - 18/02/2019 | report this review
VIBRADORM & mattress
I am not complaining about the salesperson or the price. I was happy until I realised the vibrations on the left were less powerful than the right. I have a king-size bed and sleep on the right. This is where I asked my massage unit to be placed. I realised the massage was firmer on the right than it was on the left. I rang your help line but the person I was speaking to had no idea how they were made. I am 81 and have had an operation on my spine. The massage action is too close to the edge of the bed, almost on the edge. I am concerned that if I lie that close to the edge I may fall out.
joyce wiles - 15/02/2019 | report this review
Re Faulty Product
I ordered a bed at the ideal home show. I was not happy with the follow up service however my bed was delivered in December. The Head board has three flaws in the fabric. The delivery guy took pictures and contacted them. We agreed to withhold £500.00 until it was sorted. I have been told to deal direct with the manufacturer who have told me they cannot put it right as they did not recommend the use of this fabric on the bed. Still trying to sort. I am so disappointed and unhappy with the service.
Lianne Lillis - 16/01/2019 | report this review
Scammers
I was with my 85yr mother he said I was pathetic and didn’t want her spending my inheritance as he was walking out he carried on chatting nasty remarks police have been informed
John Barow - 04/10/2018 | report this review
I fell for it!
I received a call today..from a friendly scottish lady. She said i had completed a survey about my, and my husbands health, and we both had joint pain. I have rheumatoid artheritus, and i thought that i maybe had done this survey she mentioned, but couldn't remember. She had all my details, and wished me a happy birthday for the 6th of july. She then told me about this miracle pad which was still being tested out on people like myself and my husband. She wanted me to make an appointment for a sales man to come and demonstrate this 'pad', which would take about an hour. I asked her if this was leading up to a sale, but she said, no, as this product was still in the making. Just wanted honest feedback. I was suspicious, and asked for her name, company name, phone no, etc. She sounded very genuine, and like an idiot, i made an appointment for this week. After looking on the internet, and seeing these reviews, i shall certainly cancel it! Good job i looked it up, as it is very hard to get rid of a salesman, once they are in your home!
Rosalind Grover - 06/08/2018 | report this review
Scammers
Don't bother .Same M O as others -except our salesman had two dead brothers,nearly a dead child,had been in the Swedish army and a hairdresser. Insisted I take part in the 'therapy' -not a cat in hell's chance- ( my husband was the target), asked to visit our bedroom ( nope) and then asked if I shared a bed with my husband .Bragged about making good sales to the 'real' elderly e.g. Widows in their 80's and 90's.Don't know how he got out alive,really. Hard sell garbage .Deserve no stars .
D Moran - 12/02/2018 | report this review
Fraudulent approach
I should have read the reviews here before I agreed to the meeting. Tole me I'd completed a health survey 12 months ago - I don't think I did so how did they get my details? Told me it was research for a heat pad when in fact she was trying to sell a £3,000 massage mattress. Having wasted 90 minutes of my time, I suppose I did have a 30 minute massage on the mattress.
Caroline Swain - 07/11/2017 | report this review
Lying salesman
Despite supposedly just visiting to demonstrate a pain relieving pad, a visit for which we were told we had become eligible after apparently completing a survey, he then proceeded instead to try to sell us a mattress and an adjustable bed. When we could see where this was going we challenged him as to his motives but he insisted he wasn’t really a salesman. Right!!! Very pushy and I had to be very forthright to get him to move along. Plainly a company preying on folk who are in pain. Nothing but a hard sell. I see similar comments on this same outfit go back years. Time for Trading Standards to be informed. Maybe they already have a dossier.
I. Smellarat - 25/10/2017 | report this review
It works!!!!
My aunt got the same call and after the rep demonstrated the pad, she decided to buy and she tells everyone it's the best thing she has bought for her aches and pains. Not everything is a scam.
Michelle Richards - 02/01/2017 | report this review
They're still AT IT!
Got a phone call today with the same script as previous comments. They have the same sales pitch as double glazing and home improvement cowboys.... DON'T fall for this! HANG UP on them.
Kenneth Matthews - 08/08/2016 | report this review
Hard-selling parasites
Method: 1. Telephone call referring to a completed survey (which we had, indeed, completed). Implied collaboration with the NHS. Mention of a 'pad' that relieves the aches and pains of old age. One is given the impression that one will be participating in a research project, that it is therefore important to give honest feedback and that if one is not satisfied with the product a rep will call to take it back. No indication that this is a sales pitch - rather that one is to be a guinea pig to advance research. 2. Very slick performance from a seemingly knowledgable sales rep following the usual pattern - questions about our health condition and needs, detailed description of the product and its wonder properties (alleviates anything from gout to oedema), a lengthy demonstration of the product - a foam mattress with vibrators to promote circulation. 3. Finally, I ask about price. It is not divulged until we have been subjected to yet more info about the materials and manufacture. Then the bombshell - £3,500ish. But, of course, they then subtract VAT to give the impression that you are getting a bargain. Then there is a £150 subsidy for each 'qualifying condition'. This resulted in a further £900 reduction bringing the price just below £2,000. And now the trick. These 'subsidies' are now renamed as a 'first call discount' and "you won't get them if you don't order immediately". WE DECLINED. YOU SHOULD TOO!
Pauline Stevenson - 18/07/2016 | report this review
Cold call
my mum also got a call today, they pronounced her surname wrong and when told this by my mum she hung up on her
Clare mclaren - 15/07/2016 | report this review
Liars
They are still at it. Same methods. I spoke to one of their salesmen yesterday, whilst stopping him from keeping an appointment with a frail elderly man and they claim to work closely with the Health Service, Diabetic, heart and stroke charities, also with The Macmillan Fund. avoid them like the plague.
John Trinder - 09/04/2015 | report this review
2014 and they are still cold calling
They cold called my 80+ yrs mother at 09.00 portaying themselves as part of NHS with a survey, flannelled their way to a visit. 'Rep' had an unmarked car and used pressure sales, including a phone call from his boss as he was about to leave without a sale! They appear to be vultures preying on the elderly, claiming the matresses cure everything from cramp to arthritis ..... millions of sufferers would love a cure for arthritis! No business card left identifying the 'Rep' merely a generic brochure. Called the number and got the flannel about conducting surveys I do not know how they targeted my mother, but it leaves me worried and very dubious of their overall motives.
Ken sweeney - 11/07/2014 | report this review
Amazing Health Benefits
If these sceptical people only took the time to try these wonderful products they would be amazed and overjoyed with the tremendous health benefits! Especially the massage therapy which improves circulation, eases aches and pains and just makes life so much more bearable. So don't believe all you read!
Marion Liddell - 08/08/2013 | report this review
Total Liars!
Had a phone call saying I had completed a survey on my health 12 mnths ago. I would never do that to some random caller over the phone! They carry on saying I ticked a box indicating I have aches and pains. When challenged they say they don't sell anything but are working on a therapy pack for Arthritis. Asked where they got my number and they said they got it from me when I completed the "survey".
Marion Ewenson - 22/05/2013 | report this review
Bunch of Crooks
These people are a bunch of rogues. They cold call people telling them they are following up on a non-existent health survey done twelve months ago, but that's just a foot in the door to get selling.
C. Wolf - 04/04/2013 | report this review
Bunch of Chancers
These people are a bunch of frauds. They call people up saying they are following up on a health survey done twelve months ago, but this is a lie. It's just a scam to get the foot in the door and sell.
Ian Walker-MacIntosh - 04/04/2013 | report this review
Leave your review of Pure Independence UK Ltd
All fields are required. Your review will appear immediately.
