Zelf Ltd

Van Hire in Devizes

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New Park Street
Devizes
Wiltshire
SN10 2hl

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Key Services

car hire, removal, storage



Reviews

 

Do not use this van hire company.

Service

Quality

Value

The team at Zelf come across as very friendly and helpful at first, promising you everything you need for a low cost. Well, if something sounds too good to be true, it usually is. I rented a van a few weeks ago to move house, I didn't have many large items to go in there, just a chest of drawers, lots of boxes and flat packed furniture. When I returned the van the next day, the man working checked it over, told me it was fine and sent me on my way. It wasn't until 3 DAYS later, when I got a call telling me that a very significant dent had been left in the sliding door (something had hit the inside of the door with such force that the dent was visible from the exterior) and this would cost £310 to repair. Not only did I not have anything in the van heavy enough or high enough to cause this dent (and there was no damage to any of my belongings), the team at Zelf were unwilling to investigate whether this could have happened in between the time of return and the time of the phone call. This smacks of sharp practice, and the car/van rental industry has an ugly reputation for this. This is immensely frustrating because once you have signed the rental agreement, this effectively gives Zelf carte blanche to put through a host of charges. Armed with your personal details, money can be taken off your card at a later date - and there is little you can do to stop this happening. This has happened to me and it will happen to you too. Zelf will claim that you caused damage that you didn't, charge you the world for it and then take the money from you, all whist trying to treat you like their best mate. Would certainly not recommend.

Scarlet Milo - 29/06/2017 | report this review

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