Sutton Runner

Sports Goods Retail in Sutton Coldfield

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268 Jockey Road
Sutton Coldfield
West Midlands
B73 5XL

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Mis sold shoes from poor advice

Service

Quality

Value

I was purchasing my first pair of running trainers. I went to the shop and after they discovered I was flat footed recommended me some Asics trainers. Once I got home I discovered these were for severely overpronating people. Unfortunately I couldn't go back to their store for a few weeks due to work so had to go to another shop that was open on a Sunday. At this shop they ran a full gait analysis, unlike Sutton Runner to discover I only mildly over pronate. When a family member went back to Sutton Runner to return the shoes for a refund they were refused despite being recommended and mis sold the wrong pair of running trainers. Online reviews for the asics trainers I purchased recommended against using them unless you severely over pronate due to an increase in injury. To top it off the trainers I purchased are significantly cheaper on their website than in store. Overall a poor experience, poor advice, expensive compared to other local running shops and terrible customer service.

Dave Redfern - 14/11/2012 | report this review

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