Touchstone Lofts
Loft and Property Converters in Solihull
11 St Johns Way
Knowle
Solihull
West Midlands
B93 0LE
Contact Numbers
Reviews
I dodged a bullet!
Boy I'm glad my friend told me about some real bad Touchstone Lofts reviews placed on Facebook and other social media. These tend to be more realistic than the obviously fake reviews this company have purchased on Google. Likewise, if you notice the pattern on Trustpilot, it's very similar. I was thinking if getting a loft conversion on our property, but when my friend mentioned about her extremely bad experience with Touchstone she said to avoid them, I can see why now. I've dodged a bullet!
Alex Marshall - 17/02/2024 | report this review
Nightmare from start to eventual finish.
We contracted Touchstone Lofts to build a loft conversion after seeing many reviews. The initial meeting with Paul left a good impression as he promised outstanding service with no hassle. Their marketing and website looks impressive, promising exceptional build quality and customer service but the reality is different. Paul turned up 3 hours late, so not a great start. I could write pages regarding the incompetence and appalling service we encountered with Touchstone but I am going to summarise. The work commenced in September 2022 and from the very first day we had issues with the workers not turning up some days, some days only one person would turn up and this continued throughout the whole build process. I contacted Touchstone to complain and they simply informed me that ‘time was not of the essence’. We were given a timescale of 12 weeks but the project was not completed till December 2022.We were charged an extortionate amounts of money by Touchstone for all the extras they applied. Paul was supposed to manage the project but we felt let down by his lack of presence and managing. We were the ones pointing out all the errors in the build and highlighting any issues that arose. We were left at the mercy of the contractor, who was very inconsiderate at times ( left us with no heating and or electricity).We had paid for interior decoration to be carried out and this took forever to complete. The delays in the build and decorating meant that we had to pay for storage for our belongings. Finally the decoration work started and the work was not finished to a good standard and they needed to return several times to complete the job. Eventually, once the work was complete, it took approximately 12 months to issue the completion certificate and this took months of emails, telephone calls and complaints to the their office. Sarah McIntyre spoke to us and she would acknowledge emails and then simply forget about us till we complained again. These are just a few of the numerous issues we had with Touchstone Lofts and we certainly will not be using them again or recommending them. Please note that with Touchstone Lofts you will be at the mercy of sub-contractors who are not vetted properly, will try to do the job using the cheapest possible materials and there are a number of hidden project costs. The customer service was absolutely dreadful and if things go wrong Touchstone are not helpful at all and appear to be invisible. I believe it is when things go wrong that the true nature of a company comes out.
Lily Ryan - 12/12/2023 | report this review
Truly AWFUL company . AVOID
Touchstone Lofts eventually built our Loft and we have had numerous problems with them, before, during, and after. They delay the jobs, charge for hidden extras, and are just underhand. The owner has no customer skills whatsoever - he's just rude and aggressive. Though we rarely write reviews, we feel it is important to warn others of how difficult Touchstone Lofts South Ltd can be to work with, more specifically the owner. Our neighbours across the street started a loft conversion a month after us, and used a different company. They finished, having paid 20k less than us, and are very happy with the work... Unlike us. Please take heed!
Nelly Singh - 05/06/2022 | report this review
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