David Summerfield Ltd

Jewellery Retail in Gateshead

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1 The Boulevard
Metrocentre
Gateshead
Tyne and Wear
NE11 9YN

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Pricing issues

Service

Quality

Value

Visited David Summerfeild today at metro centre chose a locket from the display cabinet in larg print it stated £47 . Tried it on and said I would take it only to be told it had the wrong price on and it was actually £80 . As you can imagine I was very disappointed . I did ask why it was priced at £47 if it was £80 and really I should have got the item for the price it was advertised at but the assistant informed me I would have to pay the £80 if I wanted the locket . Unfortunately as I was also purchasing a charm my funds did not run to that really bad customer service

Dawn Smith - 21/08/2022 | report this review

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Disgusting!

Service

Quality

Value

I visited David Summerfield in the Metrocentre to get my 40 year old engagement ring sized up. They said it would cost more than a 9ct gold ring to resize as it was 18ct and they would have to add 18ct to it to make it bigger. I didn't mind paying more as I agreed with them. When I got my ring back, they made me try it on without giving me the option of looking at it, I just put it on straight away as I didn't suspect any wrong doing. However, when I got home and looked at it on my finger properly, I noticed it was out of shape, I took the ring off and noticed they hadn't added any gold to it at all but must have put it on one of the ring sizers that are long and metal (or something like that) and hit the ring until it was stretched. The part of the band that goes under my finger, is now much, much thinner than the rest of the ring and is so thin i am extremely angry. And to say they needed to charge me more because they were adding gold to it? They must think I came down in the last shower. The band now looks so thin, I feel my ring will not last very long and I'm heartbroken as it was always intended for my daughter when I die. Disgusting.

Jane Hodgson - 17/01/2016 | report this review

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