Honestly appalled by this company!

Honestly appalled by this companies customer service! Ordered my daughter a bike from leisure outlet (just short of £300) at the beginning of May. Arrived in good time but arrived damaged. Mud guard at the front was split and paint missing. Advised they would replace mud guard and popped it on order. Never heard anything in May chased in June. Mud guard delivered end of June was the complete wrong colour, called again another was ordered. When this one arrived it was second hand damaged AND was the wrong colour!!! Was proposed another would be sent out next day. Never arrived chased AGAIN!!! And was greeted by a rude man on the phone who for some reason couldn’t understand my frustration!!! Arrived few days later WRONG COLOUR AGAIN AND WAS SECOND HAND DAMAGED!!! By this point I was done!!! One upset little girl and angry mum I demanded refund a d they could have the damaged bike back. Was told a box Would be sent out to rerun arriving Monday this week still nothing and nowhere closer to getting my £300 back as they won’t refund me until they have the bike. I also can’t afford to buy my daughter another bike until I receive a refund!!!!!! I would advise anyone to avoid this Company at all costs!!!!

Laura Wingar - 21/07/2021 | report this review