Steve Flewitt installed a new bathroom for us during the summer, but the story begins some 9 months prior to this. We had received his name by recommendation. In initial discussions he was more than happy to spend time and effort discussing our needs and how that might come together in a final design. We were impressed by his creativity, technical knowledge and pragmatic advice. Having established precisely what we wanted, Steve went “the extra mile" to ensure what we said we wanted would work to our expectations. This highlighted a problem with the flow rate of mains water to our 1930's property. Apparently, the previous 75 years had taken its toll and the water pipe had filled with lime scale to a point where the flow rate was very poor. Steve made all the measurements, gave advice on who to contact to resolve the problem and even spoke to individuals at the Water Board on our behalf. This facilitated considerably our efforts to resolve the problem which involved the Water Board replacing our road side stop cock and our insurance replacing the pipe to our property. What makes this more commendable was that at this stage Steve did not have a confirmed order and the resolution of the problem took many months. Having confirmed our order Steve produced a detailed plan and schedule on how the job would be completed. This was not just a paper exercise; he maintained progress precisely against it, completing the work on time. Throughout the period Steve kept everything clean and tidy and delivered work to the highest quality standards, responding in full to our comments as the work progressed. Upon completion everything looked exactly as we had expected and worked perfectly. But the story does not quite end there, following completion, Steve has remained in contact to ensure that we are still happy with the work and everything continues to operate as required. In conclusion my wife and I have no hesitation in recommending Steve Flewitt for any bathroom or kitchen renovation. He is an excellent designer, a dedicated worker and an outstanding practitioner of customer service.

Bill

We found Steve via a Google search and asked him to quote for our conversion of a fourth bedroom into an en suite. We also asked some well-known Nottingham bathroom companies to quote too and not having any personal recommendations, we were cautious in our approach. While all quotes were around a similar price, we awarded Steve the business for a range of reasons: He was the most innovative in terms of design. He thought outside the box, was aesthetically aware and sympathetic, and he provided 3D drawings each time we decided on a different approach so we could visualise the outcome (which was very helpful for me as I discovered I was very poor at visualising how a room would look after it had been worked on). He was the most attentive in terms of materials. Steve brought lots of ideas to the table and popped over many times to deliver samples. He was very responsive even though up to this point he had not secured the business. In contrast, the other companies left us alone for many weeks and when they did get in touch it was a phone call from an unknown salesperson. He provided the most comprehensive estimate (of anyone I have ever known!). There was absolute transparency in terms of what you were paying for and what you would get and that made it easy to make decisions along the way. He asked and worked to our budget rather than assuming anything. He offered choice of products and materials. Some of the more well known companies insisted you purchase all fixtures and fittings from their range and we didn't necessarily want or like what they had to offer. Although we wanted Steve to do the job, based on the above reasons, we were still hesitant at the point of awarding the contract because he was just one man and it was a big job with lots of different skills required: building, plumbing, tiling, joinery, plastering ... We asked Steve for some references and called some previous clients who all spoke of the quality of his workmanship and his exacting standards. And so we decided to go with Steve. In hindsight, and now as one of the existing clients, we would wholeheartedly recommend Steve. He is punctual, reliable, hardworking, exacting, good company, and most of all, he did exactly what he promised and created a beautiful en suite for us to enjoy each and every day. We already have plans for Steve to return to work on another bathroom and in fact, I would consider utilising his skills in as many different ways as I possibly could. We can't recommend Steve highly enough and would be glad to speak to any prospective clients considering employing his services.

Vicki, Whatton