Millennium Executive Cars Ltd

Chauffeur Driven Car Hire in Uxbridge

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1 Furzeground Way Stockley Park
Uxbridge
Middlesex
UB11 1BD

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Journey from Sofitel Heathrow Airport

Service

Quality

Value

We booked a car for a transfer from the Sofitel Hotel Heathrow at 0540 hours April 2, 2018 to terminal 4 Heathrow Arport. The driver arrived on time however from the onset it was obvious he wanted additional money over and above the rate quoted by the Sofitel. I had to put our luggage into and out of the trunk (boot) of the car. The car was a basic sedan. 2 of our hand carry luggage had to be placed on the front seat of the car. The driver stated that he was doing us a favour as placing luggage on the front was a driving offence however for a few extra pounds he would be OK. We also cleared with the Sofitel that payment direct to the driver by credit was acceptable. The driver tried desperately to extract cash. He offer to take any currency as long as the exchange was In his favour. The rate quoted by the Sofitel was 17.50 pound sterling. The driver processed my credit card for 18.00 pound sterling claiming that he had to pay a commission. Overall this driver provided a sub standard service. I own a Limousine Service in Sydney Australia providing Airport transfers. If one of my driver provided this class of service it would be his/her last transfer. I contacted the transport desk at the Sofitel from the airport to report the incident. The lady I spoke to said all the right things however I could tell she was not really interested.

Bruce Toovey - 05/04/2018 | report this review

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