Incredible Rude Staff and Terrible Customer Service

I used to be a regular at Café Nem, both at the restaurant and for take away, but unfortunately standards have dramatically fallen in recent times. As a vegetarian, I always make sure that my order is made clearly and reconfirm when the food is brought to the table / on collection. For a recent takeaway, I had ordered a vegetarian crispy duck and was disappointed to arrive home to find that I had been given real duck (notwithstanding that I had checked with the waitress when I picked it up). On being informed if their mistake, the restaurant staff were not seem bothered at all and even suggested that I had actually ordered real duck and was to blame for the mistake! I explained that I had confirmed the order with a member of staff on collection, to which the staff member (who was someone different) simply replied, well it was not to me! At this stage I responded by saying I was very disappointed with level of customer service, especially as the rest of my food (which I was assured was correct) was getting cold and the fact that I had to return to the restaurant to correct their mistake. The staff member simply replied by saying they did not have time to argue and placed a full cash refund on the table and walked away! Mistakes happen, but as a vegetarian being served meat is a major one. However, even then I would have been willing to let it pass (luckily I had not eaten anything) if it had been dealt with politely and with consideration. Sadly this was not the case – I will not be returning to the restaurant again.

K Vyas - 13/07/2014 | report this review