Not A Good Experience

21Two members of staff at this practice lack the ability to deal with pet owners.They are totally insensitive/unprofessional. If zero stars could be given, I would have done so. Their complaints procedure is way under par. Not sure there is actually a point to them having a Practice Manager who had the cheek to suggest that I speak to a Bluecross bereavement counsellor rather than deal with the conduct of her staff. This was part of her recent written response to my complaint about how I was treated by the said two members of staff on the day my cat was put to sleep (25th June, 2021). Whatever you do, do not put your pets suffering ahead of their professional opinion. Before you know it you will have things thrown at you to sign, be passed over to other staff AND THEN just for good measure have a nurse glare at you when you prepare to say goodbye to your beloved pet. Disgusting service.

Steph C - 18/08/2021 | report this review