Disappointing - would not recommend

Thoroughly disappointed. Admin and organisation is poor with very little communication and no customer service. Told we would be provided an estimated installation date - we weren't, when chased we were just told 'they're busy and it will be done'. Infact it was not installed until 11pm the night before required. Same again with collection. Original confirmation email stated deposit would be refunded 7-10 days 'after the event'. As anticipated it did not arrive. When contacted I was told I should not have emailed so prematurely and that the confirm email was in-correct and deposit refund due 7-10 days after collection of marquee, again did not happen. When chased again I received an email I would not expect as a paying client showing no urgency to return the deposit they had promised. In-fact personal circumstances were used as an excuse for this. Although you will find they come up a lot cheaper than many other marquees in the area - that is sadly reflected in the service.

Abi Stanton - 24/09/2021 | report this review