Warwick Estates Property Management Ltd
Estate Management Services in Cheltenham
Maxet House Unit 22 Lansdown Ind
Gloucester Road
Cheltenham
Gloucestershire
GL51 8PL
Contact Numbers
Reviews
Completely poor service
I've had faults that needed to be repaired and it took Warwick Estates weeks to get them sorted which was totally unacceptable. After the extremely poor service and complete lack of response I took my complaint up with the TPOS and they assessed my complaint and agreed it warranted a formal review which led to Warwick Estates offering £150. Would recommend everyone to take up their complaints with TPOS If SLAs are breached and emails go unanswered and hit them hard in the pocket.
Lan Grint - 15/11/2019 | report this review
AVOID/GET RID before they ruin your home/investment!
Warwick Estates Review BEWARE: this company can cost you £10,000s in ‘service’ COSTS not to mention your PROPERTY VALUE, render your property UN-MORTGAGABLE and UNSELLABLE, and even UNINHABITABLE as well as UN-RENTABLE, once your local estate agents discover the issues they’ve caused! You may think there’s nothing you can do about it, you’re stuck with them because you’re a mere leaseholder, but you’re not. We finally got rid of them after years of mismanagement, including nearly £40,000 on roof repairs (2014) that failed to resolve the problems, not to mention demonstrating a “total disregard for the consultation process” (Leasehold Valuation Tribunal, 2017) by our Property Manager, Kieran Walsh, although in typical Warwick Estates fashion they managed to escape the inevitable sacking by handing in their notice in the nick of time. But who cares, after years of incredible failures to ‘serve’ we are free of them! Leaseholders are now in control and judging by the success we’ve had in maintaining our building and winning our Tribunal, we’re far more capable at property management than this company of so called ‘qualified experts’! So tribunal, that sounds a pretty serious undertaking: Well, thanks to Mr Walsh, we had to spend nearly 18 months (read, 18 months of research and investigation, application form completion and statement production not to mention sleepless nights of worry!) taking our landlord to a Residential Property Tribunal – we won (November 2017) - due to the mismanagement of a Major Works project by the landlord’s chosen Property Management company, Warwick Estates (albeit by virtue of the landlord/leaseholder contract they managed to avoid involvement in the RPT - it remains to be seen whether our landlord in turn sues Warwick Estates for their part… we can only hope!) But then, Warwick Estates is no stranger to litigation, as previous reviewers have suggested, google ‘Warwick Estates’ and you’ll soon find the tragic story of the poor man who died from a fall in the lift shaft at one of the properties they manage in the North West, costing Mr Jones his life and Warwick Estates £120,000 (http://www.bbc.co.uk/news/uk-england-manchester-38407855) One reviewer also noted that a positive review coincidentally appears straight after a negative, and like me is amazed at the positive response when everywhere else they’re rated so poorly (http://www.servicechargedisputeguide.info/warwick-estates-property-management/) According to the RPT’s expert panel, it was “Mr Kieran Walsh… misunderstanding of, and the total disregard for the statutory process” (i.e. the Section 20 Consultation Process to involve leaseholders in the tender process for any service that will cost more than £250 per leaseholder), evident in the afore-mentioned roof debacle, that he then replicated the following year with quotes for scaffolding which included a quote for a non-structurally supportive system (incidentally, provided by the same company who’d botched the roof repairs!) despite the clear guidance of a Structural Survey that Mr Walsh arranged, that structural support be afforded to our building urgently. As you can imagine, this quote was cheaper than the one that DID afford structural support, so this was the one the landlord chose and although as the Tribunal Decision stated, “While Warwick Estates were the appointed agents, that did not absolve the (Landlord) of its legal requirements”, fundamentally it was Mr Walsh’s error (one of oh so many!) that was the linchpin in the contracting of the wrong ‘service’ that cost leaseholders (and will now cost the landlord, as the Tribunal decided leaseholders are NOT liable for it) MORE THAN £40,000!!! I say, “so many” because this error was just the culmination of years of staggering underperformance by Mr Kieran Walsh who likes to depersonalise his part by referring constantly to anything he does as “Warwick Estates’” actions. Despite numerous complaints from many of the leaseholders over the years, escalated repeatedly to his boss, and even the company director, sadly no one wants to take ownership. This lack of responsibility-taking throughout the managerial hierarchy however, is no more evident than in the very fact that there isn’t actually any management contract between them and our landlord, so no Service Level Agreements for them to fail to achieve! Another reason to BE WARE! How can you take them to task for failure to perform if there’s no contract to measure performance against?? As I said, they’re masters at dodging bullets by never being contractually liable! To summarise our collective experience as a building of 22 Leaseholders includes primarily Mr Walsh / Warwick Estates: 1. Avoiding/ignoring all contact (unless it’s from him to demand money): whether it’s phone, email or letter, you will not get hold of him! As a result leaseholders have endured years of neglect leading to damp issues, malfunctioning fire alarms, repeated broken front door locks/lights which take weeks to replace. Mr Walsh has even been sent photographs of issues e.g. leaking windows, and actually denied they’re happening!? 2. Costing leaseholders nearly £40,000 for roof repairs, contracted without the Consultation Process and being so poorly carried out that the gutters needed re-doing and one particular flat roof section needed re-doing not just once but twice; additions which cost leaseholders a further £10,000!! 3. Costing their client (i.e. our landlord) some £40,000 due to the recent decision of a Residential Property Tribunal that it was the landlord and not leaseholders who are liable for scaffolding costs incurred as result of the ‘expert guidance’ of Mr Walsh, again, failing to follow the Consultation Process. 4. Sending letters which are so badly worded, spelt and laid out that they’re often unfathomable and suddenly sending letters to a different address, meaning leaseholders are unaware of bills and either fined for late payments or have their debts sent to debt collectors, so increasing their costs and in some cases, leading to CCJs =O 5. Failing to sign the ‘Contractor sign-in sheets and when therefore questioned as to whether he’s actually making the monthly visits, simply removes the sign-in sheet. 6. Providing the vaguest of ‘Accounts’ so there is absolute no transparency - it was only sheer chance that one leaseholder discovered they were doubling the costs of our buildings insurance (I leave it to you to imagine where the excess went!) I could go on but I think that’s probably enough to give you a pretty clear picture of the risks you face if you use Warwick Estate to manage your property. In conclusion: AVOID/GET RID before they ruin your home/investment!
Victoria Carter - 05/12/2017 | report this review
Leave your review of Warwick Estates Property Management Ltd
All fields are required. Your review will appear immediately.
