Sub standard billing service

I personally have received sub standard customer service from Kenneth Elliot Rowe’s conveyancing department. I had a property purchase full through (My property survey flagged damp!) a year ago and out of the blue this firm are now trying to charge me for the full quoted conveyancing fee (as much as if i had purchased the property!) i’ve had no correspondence with them for a full year and they sold my searches to the new purchaser of the property which was confirmed by the estate agent marketing the property, I paid a deposit up front to them to cover their initial costs. Why was I not invoiced at the time of the purchase falling through? Why invoice me a year later even though i’ve had no correspondence with them for a year? Why does the invoice not show the deposit I paid them to start work? Why have i not received a discount on the invoice even though my searches was sold to the new purchaser of the property? I dealt with Mouzzam Yamin. Beware if your purchase falls through you will not just lose your deposit with this conveyancing solicitor they will wait a year and then come at you for the full fee! Horrendous Sub standard customer service.

Daniel Cullen - 14/04/2023 | report this review