Luxury Motors - Woeful Backstreet Aftersales Service

Castle Motors talk a good service - their salesman, Christopher, makes all the right noises when promising dedicated aftersales service to sort out any snags. I gave up half a day to take my (expensive) car back to eliminate a constant annoying squeak in the boot. After overhearing their Service Director telling the technician, "we're not going to waste our time sorting out rattles and squeaks", I drove the car home with a severely overtightened boot door, the squeak persisting. A call to Christopher had him promising to sort it out. A week later, I had heard nothing back. So, I have adjusted the boot door back to normal tolerances and had the squeak sorted out by another dealer. It took them 5 minutes to diagnose it in a completely different part of the boot. Conclusion - Castle Motors look like an upmarket outfit, but underneath they're fully signed up with the Cornish "Keep It Cr@p" Brigade.

BD Giles - 28/01/2012 | report this review