Disappointed again with Europcar. Bristol Horfield branch.

I’m a Privilege Elite VIP member though I never receive any benefits. On the whole Europcar are more expensive than their competitors but I have used this branch as they are close to my house. Booked my car on their app last week and turned up today at 9:50am to collect my car. The representative again said they could not give me any upgrade. The first car had lots of dents and wheel damage. It was also completely frosted up and therefore illegal and dangerous to drive. I asked the representative for some de-icer but they had none. He got a credit card out and started pathetically to clear the ice. A hire car company unable to de-ice a car! I asked for an alternative and this car was dirty and again frosted up. I had now wasted 40 minutes and had an appointment to give blood at Southmead Hospital at 10:45am. I asked the representative to get it sorted and got a taxi as I didn't want to be late. They called me a couple of hours later to say the car had now been cleaned. I have never written a review before but CANNOT recommend Europcar. I have just looked up and section 41D of the Road Traffic Act 1988 says it is a legal requirement to have a clear view of the road before you set off! You'll get points on your licence and a hefty fine. Worse still you won't see a pedestrian or cyclist and kill them. Motorists must clear snow and ice from every window of their car, according to The Highway Code.Rule 229 also dictates that drivers must: Demist and clear all mirrors Clean all lights Make sure their number plates are visible Europcar have not done this today. The expensive insurance they also sell you would be invalid If you get into a crash because you didn't properly clean your windows, the insurance company might find you at fault for 'neglecting to properly prepare your vehicle', My simple advice is to make sure your hire car is defrosted and avoid Europcar Bristol Horfield.

Benjamin Bartlett - 18/12/2018 | report this review