Tollington Dry Cleaners

Dry Cleaners in London

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92 Tollington Way
London
Greater London
N7 6RY

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Awful - avoid

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I was a customer for 2 years and spent a lot of money on dry cleaning and alterations here. They could be quite flaky about opening hours and things being ready when they said they would be, but I didn't mind because I prefer to use small local businesses.Last week I took 3 pairs of jeans in to have the legs made shorter as I have done many times before and the owner pinned them at the correct length while I tried them on then left them to be sewn.Anyway, when I got them back 2 pairs were fine and 1 pair was about 2 inches shorter than the others and way shorter than the length they had pinned. Luckily they seemed to have left a large hem, so I went back to get the problem fixed. However, owner insisted that I had to pay again for them to be corrected. Initially he claimed I must have 'changed my mind' about the length, but after comparing them with the other pairs, admitted something had gone wrong but still insisted I would have to pay again in order for them to fix their mistake.The owner turned out to be totally unreasonable and walked away while I tried to reason with him. Essentially if they make a mistake they have no interest in fixing it and after being a loyal customer for 2 years I would never trust them again.It's fortunate that they left a long hem or I would have been out of pocket for the price of my new jeans too. Luckily I took them somewhere else to be re-done.

A User - 06/03/2009 | report this review

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